I’ve been waiting for a response from support for almost three weeks now. I’m trying to update DNS settings and transfer domains, but I’m getting no response at all. I’ve sent emails to all five... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Fast support, they helped us find where an 7 years old domain was first registered, kudos Volodymyr
5 days later. Nothing solved. Direct contact to Denic. All details correct of ets-audio.de, according Denic in 15 minutes after Instra doing her job all will be solved, but Instra still not verified... Mehr ansehen
Unternehmen hat geantwortet
Great support and excellent service. I can't rate these guys highly enough for the care and effort they took to resolve a serious domain name issue caused by Google admin. This was a Google error w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Instra Corporation provides world leading registration services of domain names and convergence technologies.
Kontaktinformationen
GPO BOX 988, 3001, Melbourne, Australien
- +61397831800
- support@instra.com
- instra.com
2,7
Mangelhaft
152 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 25 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very good tech support through chat
Very good tech support through chat. Straight to the point.
30. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Omar,
Thank you very much for taking the time to leave us your kind feedback.
We are really happy to hear that you enjoyed our chat service today.
If you have any new questions or need some assistance, we are just a chat or call away.
All the best,
The team @ Instra
It was a terrible experience.
I rarely provide feedback, but this time I feel it is necessary. I recently purchased a domain from Instra.com and was extremely disappointed with how they treated their customers.
- After making the purchase and payment, my account was deleted from their system without any notification or reason. I am unable to log in.
- I was required to verify my identity and was asked for an ID or passport. This was a very complicated and lengthy process. I have never seen a registrar do this before.
- The email support was extremely rude and unhelpful.
It was a terrible experience.
Afterward, I switched to another registrar. They handled the registration with a fully automated process. Additionally, I received free email and SSL services.
6. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi HT,
Thank you for the feedback.
On rare occasions, a new account can be blocked if it does not pass our online validation process. In these cases, an email is sent to the new account holder requesting more information. We always strive to provide the best experience while we work to validate an account. We are sorry to hear you found the experience unhelpful.
We appreciate that some registrars have different validation processes when accepting a new account.
All the best,
The team @ Instra
rapid and helpful
28. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Instra
Hello Charbel,
We're very happy you're enjoying the speedy service from our team @ Instra :)
Thank you for the kind comments and we're pleased to have been of assistance.
All the best,
The team @ Instra :)
joana in sales sorted me out fast and…
joana in sales sorted me out fast and did a awesome job
20. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Steve,
Thank you very much for taking the time to send us your kind feedback.
We are really pleased to hear you enjoyed the help from Joana. We have passed on the five stars to her which has brightened her day!
If you need any further assistance, we look forward to hearing from you.
All the best,
The team @ Instra
Helpful
Quick, helpful and correct answers via live chat.
10. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Instra
Hello Nico,
We're really pleased to hear your enjoying the speedy service @ Instra :)
Thank you very much for your feedback, and we're happy to have helped.
All the best,
The team @ Instra :()
I live in Thailand
I live in Thailand, and it's not always easy to connect with someone in USA/Canada on a Sunday evening. Instra gave me great service and advice to help me find the relevant information. I love their ChatBox when it's so responsive.
19. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Howard,
Thank you for sharing your experience with us! 🌏
We're thrilled to hear that you received great service and advice from the Instra team on Sunday evening. We are also really pleased to hear that you are enjoying using our live chat service.
If you have any more questions, or need any further assistance, please feel free to reach out.
All the best,
The team @ Instra 😊
very satisfied
20. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Erno,
Thank you very much for taking the time to leave us your kind feedback! We are thrilled to hear you are very satisfied and enjoying our service.
We are always here to help and look forward to hearing from you again soon.
Thanks again for the feedback.
All the best,
The team @ Instra 😊
Thank you for all you are doing for us
Thank you for all you are doing for us, really satisfied and happy.
22. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Syed Zahid M. Sharh,
Thank you so much for your kind feedback!
We're delighted to hear that you are satisfied and happy with our services. It's our pleasure to assist you. Any time you need an extra helping hand we will be there to help.
All the best,
The team @ Instra
Instra.com is the best registrar in the…
Instra.com is the best registrar in the world. Truly I say it their platform is safe, intuitive and easy to manage domains and hosting. Thanks to their amazing support team. INSTRA.COM IS THE BEST REGISTRAR TRULY. Hussein Kefel (Domain Name Investor)
11. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Hussein,
Thank you so much for your wonderful feedback!
We're thrilled to hear that Instra has earned the title of the best registrar in the world in your book. 💐
Your compliments about the safety, intuitiveness, and ease of managing domains and hosting on our platform truly made our day.
If there's anything more we can assist you with, we're here and ready to help.
Thank you again for choosing Instra.com!
All the best,
The team @ Instra 😊
Anastasia is so helpful and she sort…
Anastasia is so helpful and she sort out the issue very fast. She is conversing to me politely at all times.
3. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Ana,
We are thrilled to receive your feedback about the help you received from Anastasia! We have passed on your kind feedback to her which has made her day.
Anastasia and the team look forward to chatting again soon.
Thank you and all the best,
The team @ Instra 😊
Excellent customer service from Anna-Yuliia
Excellent customer service from Anna-Yuliia, who helped me bulk change the contact details for all our registered domains.
2. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Wai,
Thank you so much for taking the time to leave this wonderful feedback about the help you have received from Anna-Yuliia.
Its great to hear she supported you through the bulk contact updates and you enjoyed the service. We have passed your kind comments through to her.
If you need any further assistance we look forward to hearing from you.
All the best,
The team @ Instra
Transferring domains to new account - 100% painless
Transferring domains to a new account was amazingly simple and took minutes to do without any complications. Also connected to chat in less than a minute to begin with. Great job!
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Michael,
Thank you for your kind feedback! We're thrilled to hear that your domain transfer was smooth sailing and that our chat team were quick to assist.
If there's anything else we can help you with, feel free to reach out.
All the best,
The team @ Instra
Super Instra Support!
The fact that Tony was prompt, transparent with timing and aware of the details necessary to fulfill my questions made for an excellent experience.
5. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Cigdem Dogan,
Thank you for your kind feedback! We greatly appreciate your acknowledgment of Tony's support today, and letting us know it was an excellent experience. We've passed on your kind comments to Tony, and it's made his day!
If you need any extra assistance, please don't hesitate to reach out.
All the best,
The team @ Instra
Avoid at all costs
Took nearly 6 weeks to sort out an issue with a .ie domain. Terrible communication. Ended up filing a complaint with the regulatory board of the domain in question to help get it sorted. Minimum 24 hours before you get a reply, but more often a week or more.
This company is not fit to represent domain holders as tasks and duties are not dealt with in a timely manner.
Avoid at all costs.
18. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Dear Stephen,
Thank you for the feedback.
The complexity of domain ownership challenges often necessitates a comprehensive legal review, which can lead to longer resolution times.
This diligence helps ensure that the rightful registrant maintains control of the domain.
We can understand the frustration and apologise for any inconvenience the delay may have caused.
Again thank you for your feedback.
All the best,
The team @ Instra
Excellent, fast, efficient & friendly customer service
Excellent, fast, efficient & friendly customer service from europeregistry (Instra) team! Thanks Kseniia for the support today, appreciated.
25. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Niall,
Thank you so much for your wonderful feedback!
We're very pleased to hear that you had an excellent experience with our team, and we'll be sure to pass your kind words along to Kseniia.
If you need any further assistance, please don't hesitate to reach out.
All the best,
The team @ Instra/Europe Registry 😊
Tony understood my request and was…
Tony understood my request and was very helpful.
18. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Makala,
Thank you very much for taking the time to let us know that you enjoyed Tony's help and support.
We really appreciate the feedback and we look forward to helping again when you need us next.
All the best,
The team @ Instra
Really Helpful, Quick Understanding of User Needs
Quick understanding of user needs and immediate resolution of his urgent request.
Thank you again
13. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Mansour,
Thank you for the wonderful feedback! We're so glad to hear that you had a positive experience with our support team. If you need and extra assistance please don't hesitate to reach out.
Have a fantastic day!
All the best,
The team @ Instra
Well they were really fast
Well they were really fast. And I was happy.
2. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Nino,
Thank you very much for taking the time to send us this fantastic feedback!
We are happy to hear that you were pleased with the speed of our service! If you need any further assistance we look forward to hearing from you.
All the best,
The team @ Instra
Responsive and excellent service
Responsive and excellent service, have used instra.com (previously asiaregistry.com) for last fifteen years.
27. September 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Shannon,
Thank you very much for the feedback!
We're truly honored to have been your trusted registrar for the past fifteen years, and we look forward to many more years to come.
All the best,
The team @ Instra
Top service at Asia Registry
20. September 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Tony,
Thank you for taking the time to send us this fantastic feedback!
We're thrilled you're happy with our service. Thank you for your kind words and we look forward to hearing from you again soon! 🌟
All the best,
The team @ Instra/Asia Registry
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.