I’ve been waiting for a response from support for almost three weeks now. I’m trying to update DNS settings and transfer domains, but I’m getting no response at all. I’ve sent emails to all five... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Fast support, they helped us find where an 7 years old domain was first registered, kudos Volodymyr
5 days later. Nothing solved. Direct contact to Denic. All details correct of ets-audio.de, according Denic in 15 minutes after Instra doing her job all will be solved, but Instra still not verified... Mehr ansehen
Unternehmen hat geantwortet
Great support and excellent service. I can't rate these guys highly enough for the care and effort they took to resolve a serious domain name issue caused by Google admin. This was a Google error w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Instra Corporation provides world leading registration services of domain names and convergence technologies.
Kontaktinformationen
GPO BOX 988, 3001, Melbourne, Australien
- +61397831800
- support@instra.com
- instra.com
2,7
Mangelhaft
152 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 25 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The chat was .....I never found like…
The chat was .....I never found like this before, probably the best in town
Keep going,
Radu.
18. September 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Thank you very much for taking the time to send us your review Radu! Your feedback just made our day! 🌟 We're thrilled to hear that you had an amazing experience working with our team.
If you need any further assistance please let us know.
All the best,
The team @ Instra 🤩
Quintessential Australian warmth and hospitality
I must say, the Live Chat service offered by Instra has proven to be not just swift and accommodating, but genuinely insightful, effective, and above all, productive in providing the specific information I required. Truly a breath of fresh air in the often underwhelming world of online customer service. Keep up the sterling work, mates, and continue to exemplify that quintessential Australian warmth and hospitality!
28. August 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Andrew,
We loved receiving your feedback, and we're absolutely thrilled to hear that your experience with our Live Chat service and our team has been a positive one.
We look forward to chatting again when you need our assistance, or just want to say g'day, we're here and ready to help. Thanks for your support.
All the best,
The team @ Instra 🤩
Great service at a good price
Great service at a good price. Superb customer service too. 10:10
16. August 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi David,
Thank you very much for your kind words! We're thrilled you're happy with our service, pricing, and customer support. Your 10:10 rating brightened our day!☀️
All the best,
The team @ Instra 😊
Antwort von Instra
Hello Jerome,
It's great to hear your enjoying the support @ Instra :)
Thank you very much for your comments and we're happy to have helped.
All the best,
The team @ Instra :)
the reply and help was very quick.thank…
the reply and help was very quick.thank you.
11. August 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Magnum Lubricants,
Thank you very much for taking the time to send us this wonderful feedback and review.
We are really happy to hear that you enjoyed our fast help. ⚡
If you need any further assistance we look forward to hearing from you.
All the best,
The team @ Instra 😊
Excellent service Joana.
Joana was super friendly and helpful. Helped clarify my issue quickly. Excellent service. :)
26. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Danushka,
Thank you very much for taking the time to let us know that you enjoyed the help and support from Joana today.
We have passed your kind comments through to Joana, which we are sure will make her day!🤩🌸
If you need any further assistance we look forward to hearing from you.
Thanks again and all the best,
The team @ Instra
Great support and excellent service.
Great support and excellent service.
I can't rate these guys highly enough for the care and effort they took to resolve a serious domain name issue caused by Google admin. This was a Google error which they're own support staff didn't know how to correct.
Thanks again Jax (hope I spelt that right mate) and the team for going the extra mile to get my business back online for me.
Highly recommend without a doubt
27. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Decoperf,
Thank you so much for taking the time to send us your kind feedback and review.
Its great to hear that Jax and the team were able to help get you back online. We have passed your kind comments through to Jax, which I am sure will make his day.
Thanks for the recommendation, and if you need any further assistance please let us know.
All the best,
The team @ Instra 🤩
Very helpful support
Lucas and the support team are very helpful and capable. Really enjoy working with their team.
15. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi,
Thank you so much for your kind feedback and review!
We're delighted to hear that Lucas and our support team have been helpful and that you are enjoying the service. We have passed your appreciation through to them.
Thank you for your support, and we look forward to continuing to provide you with top-notch service.
All the best,
The team @ Instra :)
the best site for your domain and…
the best site for your domain and hosting purchase.
14. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Anthony,
Thank you very much for taking the time to leave us your kind feedback and review, we really appreciate it!
We look forward to being here to help if you need any assistance.
Thanks again and all the best,
The team @ Instra 😊
VERY HELPFUL SUPPORT
VERY HELPFUL SUPPORT. LOVELY ASSISTENT
1. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hello Ivo,
Thank you very much for letting us know you had a great interaction with our support team @ Instra.
We really appreciate your kind comments and look forward to hearing from you again soon.
All the best,
The team @ Instra :)
awesome and very responsive customer…
awesome and very responsive customer service support.
19. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Jens,
Thank you very much for taking the time to leave us your kind feedback!
We are thrilled to hear you enjoyed the support you received from the team, and we look forward to helping again when you need us next.
All the best,
The team @ Instra :)
excellent support
excellent support, always very helpful, best service ever :)
12. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hello Luis,
Thank you very much for letting us know you're loving the service from our support team @ Instra.
We really appreciate your kind comments and look forward to hearing from you again soon.
All the best,
The team @ Instra :)
My live chat with Joana today has been…
My live chat with Joana today has been incredible. Due to my negligence my domain and hosting expired, I was locked out of my email and Joana helped me beyond the necessary to fix my challenges. THANK YOU
24. April 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Kirsten,
We are very pleased to hear that Joana helped you today to get your hosting back up and running. We have passed your kind comments through to her.
Thank you for choosing Instra and please don't hesitate to reach out if you need any further assistance.
All the best,
The team @ Instra :)
Live chat always fast to respond
Live chat always fast to respond. When you are having trouble with your work emails you want quick solutions and they are always helpful and work quickly to sort things out.
28. März 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Jen,
We are really pleased to hear that the issue with your emails was sorted out quickly, and you enjoyed our help.
Thank you for taking the time to let us know.
All the best,
The team @ Instra :)
Helpful
helpful, really appreciated the time to assist me.
17. März 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Ayoub,
Thank you very much for taking the time to let us know how you found our service.
We are very pleased to hear that you enjoyed our help and assistance, and we look forward to chatting again soon.
All the best,
The team @ Instra :)
For an A technical person the…
For an A technical person the assistance was clear and patient. Really appreciate Joana how she gave me all the details and background information
17. März 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Aquaholics Aquarium Supplies,
Thank you very much for taking the time to let us know how you found the help and support you received from Joana.
I have passed your kind comments through to her and the team, which I am sure made her day. :)
Thanks again and all the best,
Louise @ Instra
Online chat was helpful
Online chat was helpful and was able to address my concerns very quickly with minimal wait time.
9. März 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Travis,
Thank you very much for taking the time to leave us your kind feedback.
We are really happy to hear you found the online chat helpful, and quick and easy to use. :)
All the best,
The team @ Instra
Great support.
15. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Laurent,
Thanks for letting us know you're enjoying the support @ Instra.
We're always happy to help and will be here for you, when you need us.
All the best,
The team @ Instra :)
Antwort von Instra
Hello BQ,
We're delighted to hear you've received a stellar service from our team @ Instra.
Your comments are appreciated and we look forward to hearing from you again soon.
All the best,
The team @ Instra :)
Quick help with emergency domain outage
We had an emergency domain outage because of payment and account issue. The team replied super quickly, and handled everything within less than 15 mins. I was really blown away how friendly, fast, and helpful the whole team was. I was not expecting this from a domain register. I don’t usually write reviews but I was so stressed and was expecting the worst but got the best. Thanks so much.
11. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Brad,
Thank you very much for taking the time to leave us this fantastic feedback which made our day! We are really happy to hear that the payment problem was resolved quickly and that you enjoyed our help.
All the best,
The team @ Instra
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.