Isle Of Man BankBewertungen 

Despite receiving a letter and telephone confirmation that I could close my account immediately without any charge I have been waiting over a month without success and they now ignore emails and the complaints department is never available on the phone.

If I could give this a zero I would. I got talked into investing money in an interest free bank account in the isle of Man by Standard Bank Offshore Investments. In exchange there were no bank charges as long as I maintained the minimum balance which I did. When I checked in on my investment I saw half is missing. Upon enquiry they changed the minimum unilaterally and deducted bank charges. This is a scam. Do not invest unless you want to lose money. THEY ARE UNHELPFUL AND JUST FOB YOU OFF WITH TERMS AND CONDITIONS.

Went through a thorough, albeit a bit lengthy, background check. Once I was onboarded, it has been excellent. The Isle of Man account is efficient, staff has been very available (phone) and very helpful.
I have no hesitations in recommending Standard Bank!

Serious improvement needs to be made in order to pass muster, especially compared to other global banking options!

Absolutely disgrace of a bank. I put a large sum into a fixed term account for 12 months and at the end of the term not a penny interested added. IOM bank say I never activated it, which is total lies as it was never mentioned about any activating account after filling all the forms and identification in branch. I will be closing all my accounts with them and taking legal advice

Came in to the branch on Strand street Douglas to start a bank account and waited in the seating area right in front of the counter to be helped. When the customer in front of me left a man pushed infront of me to the counter. I politely went to say I was waiting in line, which he said no he was there before me. I asked the employee with orange hair, who clearly saw me when I came in and took a seat, to please tell him I was waiting there already, or to tell me if it was okay to wait in the seating area, she didn't respond after I asked her 3 times. She did not do anything about it so I left

Absolute joke of a Bank, trying to discuss tech problems with the back office telephone service frustrating and useless. Douglas main branch too busy to even consider waiting to speak to someone, what do they expect when only one branch that can help with problems and few staff able to do so ! I have been a customer for thirty years but will move all my business as soon as I am able. The bank used to be good what the devil has happened !

I went into the Douglas prospect hill branch to ask about making overpayments on my mortgage. I was told I had to make an appointment to ask that question. I said okay let’s book an appointment, to be told someone will call you to book it.

After waiting over 6 weeks for someone to come back to me to make an appointment for me to ask about making overpayments on my mortgage I went in again today.

I got told to take a seat. Waited 25 minutes to then have someone take my details and be told that someone will call me. I asked who would call and approx timescales as I’d already been waiting over 6 weeks - got the answer ‘I don’t know’.

The place is an absolute joke. I asked for the complaints leaflet or policy so I could raise the issue to be told go on the website to find it.

What ever happened to iom bank. Utter shambles.

Going in to a branch (Port Erin in my case) is generally OK with helpful pleasant staff but the queues are often long with too few counters open. Online banking was recommended but this is so poor it is verging on comical! If you finally do manage to gain access (in my experience typically you have to re-register to get in!) and do something simple like make a payment to someone already listed in your account typically you get a "this service is not available at the moment, try again later"! Online banking is supposed to improve service not waste time and hinder it! So the good... physical branches, the bad... online services and the ugly.... the cynical attempts to convince customers that things like online services are for their own benefit whereas it is just an excuse to cut branches and staff. Having been a customer of this bank for in excess of 45 years how I wish for a return to old fashioned service, attitudes and values.

Made a complaint about a very important bank transfer that didn't happen. zero response after a first call they had received the complaint, even though I said in writing. February no response after that. Wrote again three times made a complaint about the complaint. received following and then 9th of May came and went.

Dear Mr Puluczek,
Thanks for your patience while we’ve been investigating your complaint. We’re still working on it and apologize that we don’t have a full reply for you just yet, but we promise to keep you updated.

We are continuing to gather information in relation to your complaint so that we can investigate it fully. We are sorry for the delay. We expect to provide you with a full response by 9th May.

We really want to do our best by you, but If you’re not happy with the way we’re dealing with things you may be able to refer your complaint, free of charge, to the Isle of Man Financial Ombudsman Service (FOS)

In the meantime, if you have any questions, send us an email email address redacted or call us on 01534 282209 quoting the above reference.



Yours sincerely,





Centralised Complaints Retail & Commercial Banking | RBS International t/a NatWest International & Isle of Man Bank

PO Box 64, 71 Bath Street, St Helier, Jersey, JE4 8PJ

Complaints Telephone: +44 (0)1534 282209.

Total disrespect to their clients, No Business Manager to speak to, Harassment regarding HooYu I have now given up dealing with this bank and closed the Business account and moved to Santander Int. They should be closed down

Dealing with the Isle of Man bank is a complete circus. I am travelling abroad and the bank blocks my card without any interaction or notice. I then have to call one number after the next at great expense with no result whatsoever! How can the Isle of Man government want to attract people to the Isle of Man with a bank representing the island being so utterly incompetent.

Amongst a number of other issues I have had a number of problems with the mobile application mainly depositing cheques. I know problems do happen nothing is perfect but the measure of a company is how they deal with the problem. My complaint is regarding the service not the problem itself. I have called into 2 branches made a number of calls to the customer support team (I use the term "customer support" loosely as support is the last thing you are getting) and getting nowhere. While the staff are pleasant enough they do not have any authority to do anything and just field calls, give stock answers and take messages, just to get people off the line. I have been with the Isle of Man Bank for 48 years, over the years I have had number of loans, a number business loans, personal loans all of which were paid back with interest and on time. Also over those years I have turned over tens of millions of pounds, all transactions banked through the Isle of Man Bank by all counts mean nothing to them. I even have, what some people would consider a substantial amount of my money held in a number of Isle of Man accounts. Still I can't get a conversation with anyone with authority to get answers and help. So if you are thinking of banking with the Isle of Man Bank think again, if you are thinking of changing then do it. If you are not extremely rich or owe them a lot of money then they are not interested and if you do borrow then god help you if you need help. My advise is pick a bank where they have people you can talk too and someone who can help. I have always tried to use local business but it appears that the owners of the Isle of Man Bank are doing their very best to undermine their customers by eroding away any human contact, closing branches and removing access to business or branch managers so that our only option is to deal with a machine this will save them money and if we the customers don't like it they can say it is uneconomical to continue operating the Isle of Man Bank removing their obligation to the Manx people. If this was my only bad experience I wouldn't waste my time writing this review but it is not and if this helps one person then it was worth it.

To open an account I could choose 1. An appointment in approximately 4-5 weeks with extra time to implement. 2. On line which, after consulting with others stil failed to register. if that had worked and I got the letter through the post with confirmation it would take another 4 - weeks. Obviously IOM bank is not bothered about customers.

Its a real shame, I've been an Isle of Man bank customer for 30 years, I've given them a lot of grace over the years and also made mistakes myself, but the current offering of customer services is terrible:

1. Trying to speak to a person is difficult and more often than not takes to long to get through at my own expense, with no apology offered or enthusiasm to deal with my query.
2. Highly likely if they put you on hold, 2 minutes later the phone goes dead.
3. High volume times (lunches) is when they have the least people on the phone or in branch as they're all on lunch.
4. The web chat is not worth even talking about as it's infuriating.
5. Limits on how much money i can send per day on my accounts, i can understand this for children/young adults with basic accounts or even transfers to new contacts never used before, but not adults with a number of accounts, money and transactional history.
6. Statements from my accounts missing on the website and then asked by staff why i'm asking for missing statement when i can get them from the website like i'm causing them unnecessary work.
7. I get security is a high on the banks mind, but when you call i have to give:
* Customer number
* Customer pin challenges
* Customer password challenges
* This is why you think i stop, but no, after i pass the above
* Full name
* Address
* Phone Number
* Balance on an account
* Last transaction on account
I kid you not, this was 1 call... it's over kill

I also have accounts with other banks and unfortunately i'm seriously considering not using the IOM bank at all... once an IOM constitution... once

I've been waiting since February for a simple fixed term deposit account to be set up despite already having another account for over 20 years with the bank.

Have tried to call for 4x 30 minutes being on hold to open a saving account. So gave up. Booking an appointment online didn't work. The app is annoying as it asks for a biometric prove with your face in a frame blinking your eyes. Barely works. Even for a payment of £20 you need to do this. IOM bank is years and years behind. Once you have someone on the phone, finally, they are kind and supportive yet I don't have the bandwidth to be on hold forever

Just a god awful excuse for a bank. I have made a payment every single Sunday this year, to the exact same person, and every time they will decline it roughly 10 times before asking me to confirm my identity by text, which takes over 15 minutes to arrive and is often rejected for no reason. It's just so fun having to spend 30+ minutes every single week trying to get permission to spend my money, from my own bank account.
If you ask them about it they lie and give you some spiel about 'PSD2 Customer Authentication regulation', even though I have since opened a bank account else where an have yet to encounter this problem there, funny that.

Tried to sign in to their years behind on line banking offer I won’t call it a service that got left behind in 2000 when RBS took over proper Nat West! which despite the fact I use only two devices constantly requests me to put in a sent code even after double verification! I was a customer of NBD in Dubai so I do have an idea how on line banking should work and the RBS/Nat West version or what’re ever they are calling themselves now is not it! Go into the head quarters, I did to request a loan to do some house improvements lots of twenty somethings wandering around with IPads only two people at the tills requested an appointment told is would be texted to me and have no more! Time to look for a new bank for the first time since 1983 it really is that bad!