I have had an EDF Smart meter and an In-house Display. In the 3 years since installation it only worked for the first six months. Since then it has been an uphill battle to get it resolved. Alth... Mehr ansehen
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Das sagen Bewerter
Customer Service responsive and helpful. They thought it possible to re-connect my Ivie Bud to new meters in my house. This turned out to be much more complicated than they thought, and ultimately t... Mehr ansehen
Unternehmen hat geantwortet
App downloaded and installed OK, but sadly, once opened would not show any information at all - just blank pages! Will give it a couple of days before reporting further. Did not appear to 'link' to my... Mehr ansehen
Unternehmen hat geantwortet
Ivie Bud completely useless. Would not record GAS usage even though available to EDF App. Could not record or hold the correct TARIFF as mine is FIXED and this is not an option Electricity usage event... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're on a mission to help you save energy for the things you love. At Chameleon Technology, we build ivie - a smart energy product designed to make understanding and reducing your home energy use ridiculously simple. We believe everyone deserves to take control of their energy bills without needing a PhD in physics or a smart home setup that costs thousands. Our flagship product, the ivie Bud, is a beautifully designed touchscreen in-home display that shows you exactly what your appliances are costing you in real-time. Plug it in, tap the screen, and instantly see whether that old fridge is the energy vampire you suspected it was. No engineer call-out needed, no complicated installation - just honest, live data that helps you make smarter choices about your energy use. Pair it with our free ivie app (rated 4.4 stars by over 1,400 users), and you unlock even more power. The app connects seamlessly to your smart meter, breaking down your energy use into categories, giving you personalised tips, and even rewarding you with points for saving energy that you can swap for raffle prizes. Our users save an average of 18% on their energy bills - not by freezing in the dark, but by understanding where their money is actually going and making small, intentional changes. But here's what drives us: we're not just about saving you money (though that's brilliant). We're about creating a more sustainable future, one household at a time. Every kilowatt-hour you save means less pressure on the grid, lower carbon emissions, and more resources left for the things that truly matter in life. When families can afford to heat their homes comfortably, run the washing machine without anxiety, or treat themselves to something special because their energy bills aren't astronomical - that's the impact we're working toward. We're building technology that's accessible, affordable, and actually works. No jargon, no greenwashing, no judgment - just tools that empower you to be part of the solution while keeping more money in your pocket. Save energy. Earn rewards. Make a difference. Together, we can create a future where energy works for everyone.
Kontaktinformationen
Central House, Beckwith Knowle, Otley Road, HG3 1UG, Harrogate , Vereinigtes Königreich
- hello@ivie.co.uk
- ivie.co.uk
3,1
Akzeptabel
116 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 69 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
You were helpful and responded promptly
14. Jänner 2026
Antwort von ivie
Thanks so much for taking the time to leave this! Really glad we could help and get back to you quickly - we know waiting around for responses is no fun. If you ever need anything else, we're here!
I needed assistance from them
I needed assistance from them, so naturally, I got in contact with the helpdesk.
After a few days, they got back to me asking for more information, which I had duly provided them with and after a week, I receive an email that the case has been closed (without the problem being solved) and asked me if I can leave a review on TrustPilot, which I have now done.
29. Jänner 2026
Antwort von ivie
Thank you for taking the time to share your feedback with us. I'm really sorry about your experience with our support team.
You're absolutely right – I can see we closed your case without actually resolving your issue, and then had the cheek to ask you for a review. That's not acceptable, and I apologize.
I'm going to personally make sure someone follows up with you properly to get this sorted. You should hear from us within the next couple of minutes.
Thank you for your patience, and for giving us the chance to put this right.
Excellant gadget
Excellant gadget. Gives all the information needed. Wish I had replaced the old one sooner.
31. Jänner 2026
Antwort von ivie
Thank you so much for the lovely review! I'm really pleased to hear the gadget is working well for you and giving you all the information you need.
It's great to know it was worth the upgrade – better late than never!
Thanks again for taking the time to share your feedback.
Extremely helpful guidance
Extremely helpful guidance. Support is by email but do not let this deter you as the response is very quick.
26. Jänner 2026
Antwort von ivie
Thank you so much for this wonderful feedback!
We're thrilled to hear that our team could provide you with helpful guidance. You're absolutely right – while we support our customers via email, we pride ourselves on being super speedy with our responses because we know your time is valuable!
It's fantastic to know that our approach worked well for you, and we really appreciate you taking the time to share your experience with others.
If you ever need any help with your Bud or have questions about your energy monitoring, you know where to find us – we'll be in your inbox in a flash!
Thanks again for your support!
Swift and responsive customer service
Ivie customer service quickly replaced a non working unit following a smart meter upgrade. All done free of charge.
28. Jänner 2026
Antwort von ivie
We're absolutely delighted to hear that our customer service team got your Bud back up and running quickly after your smart meter upgrade. A happy Bud means happy energy monitoring, and that's what we love to see!
Your feedback truly makes our day, and we're so glad we could help sort everything out for you without any fuss.
If your Bud ever needs anything else, or if you have any questions about your energy usage, we're always here and ready to help!
Thanks again for being such a wonderful customer!
Finally received - A good monitor let down by extremely delayed Courier service
I received my monitor well over a week past the order date and that promised by Ivie. Whilst the monitor is good and I was able to get it up and working without too much hassle, I wondered if I'd ever receive it. Ivie use Yodel to deliver their monitor, and unfortunately the delivery option did not allow me to redirect to a collection centre, such as a local shop. Because the courier's app did not provide any updated information about when the item would arrive, (often displaying 'Arriving Today' and not turning up on the appointed date, it was impossible to know what it would arrive and one had to be at their own address to receive the item. I endured this about 4-5 times before it finally arrived. The monitor works well, but I have lost interest in using it after the ordeal of being advised that it would arrive on a certain date and the item not turning up. A good monitor let down by the courier service, I'm afraid to say.
29. Jänner 2026
Antwort von ivie
We're really sorry about the terrible delivery experience you had with Yodel. Being told multiple times that your monitor would arrive "today" only for it not to turn up is incredibly frustrating, and we completely understand why you've lost interest after that ordeal.
While we're glad the monitor itself works well and was easy to set up, we recognise that the poor courier service has really let the whole experience down. We're going to review our delivery options to see if we can offer better alternatives in the future.
We appreciate your honest feedback and apologise that this happened to you. If there's anything we can do to improve your experience going forward, please let us know.
Your machine wont connect to my meters…
Your machine wont connect to my meters , its been on the same screen for two weeks
29. Jänner 2026
Antwort von ivie
We're sorry to hear your monitor has been stuck on the same screen for two weeks – that's definitely not right.
Please could you contact our support team at customercare@ivie.co.uk as soon as possible? We'll need to troubleshoot this with you to work out why it's not connecting to your meters. There could be a few different reasons, and we'd like to help identify and fix the issue.
We apologise for the frustration and look forward to helping you get connected.
Antwort von ivie
That's great to hear – thank you! We're really pleased everything is working well for you.
If you ever need any support or have questions, we're always here to help!
No electricity
I cant get the electricity to register. I have contacted my supplier with no response. Not useful without
22. Jänner 2026
Antwort von ivie
We're sorry to hear you're having trouble getting the electricity readings to register, and it's frustrating that your supplier hasn't responded.
Please don't give up on it just yet – we'd like to help. Could you contact us directly at customercare@ivie.co.uk? While your supplier needs to enable certain features, we might be able to guide you through some troubleshooting steps or help you escalate with your supplier.
We want to get this working for you!
Ivie Customer Service Team was…
Ivie Customer Service Team was fantastic.
Very prompt replies to every email and couldn’t do more than asked
22. Jänner 2026
Antwort von ivie
Thank you so much for this lovely feedback! We're absolutely thrilled to hear that our customer service team could help you so effectively.
Prompt, helpful responses are exactly what we strive for, and it's wonderful to know we hit the mark.
We really appreciate you taking the time to share your positive experience!
You didn't give constructive help oe…
You didn't give constructive help oe instructions.
13. Jänner 2026
Antwort von ivie
We're sorry to hear you didn't find our help or instructions useful. We always want to provide clear, constructive support, so this feedback is really valuable to us.
If you're still having issues or need clearer guidance, please do reach out to us again at customercare@ivie.co.uk and let us know specifically what you need help with.
We'd genuinely like another opportunity to assist you properly.
Only electricity readings are coming…
Only electricity readings are coming through via DCC, Gas meter readings coming up as errors. IHD 7 not showing Gas readings .
22. Jänner 2026
Antwort von ivie
Thanks for letting us know about the gas meter issues. We're sorry to hear that the readings aren't coming through properly on either your IHD 7 or via DCC.
This is something we'd like to help resolve. Could you please contact our support team at customercare@ivie.co.uk? We'll need to investigate why the gas readings are showing errors and get everything working as it should.
We appreciate your patience!
Antwort von ivie
Thank you! We appreciate the well wishes – wishing you all the best too!
App downloaded and installed OK, but....
App downloaded and installed OK, but sadly, once opened would not show any information at all - just blank pages! Will give it a couple of days before reporting further. Did not appear to 'link' to my meter despite excellent WiFi coverage.
29. Jänner 2026
Antwort von ivie
Thanks for giving us a try, and we're sorry to hear the app isn't displaying any information. This definitely isn't right, especially with excellent WiFi coverage.
A couple of days is a good idea to see if things settle, but if you're still having issues, please do get in touch with us at customercare@ivie.co.uk. We'd be happy to troubleshoot this with you and get everything working properly.
Fingers crossed it sorts itself out, but we're here if you need us!
HAPPY DAYS
Great service ordered on line got the link sent from Eon after my old one stoped working
It arrived on time with updates from courier. So easy to set up was working within 10 mins of it arriving. So easy to navigate around menu. Sent email once I placed order and got a reply with the answer within 24hrs
So far so good all positive
HAPPY DAYS
28. Jänner 2026
Antwort von ivie
This is brilliant to hear – thank you! We're so pleased everything went smoothly for you, from ordering through to delivery and setup.
Ten minutes to get up and running is exactly what we're aiming for!
It's also great to know our support team got back to you quickly with helpful answers.
Thanks for sharing such positive feedback – it really makes our day.
Happy monitoring!
Ivie Bud completely useless
Ivie Bud completely useless. Would not record GAS usage even though available to EDF App. Could not record or hold the correct TARIFF as mine is FIXED and this is not an option Electricity usage eventually received but cost calculation incorrect as wrong tariff used. Therefore total cost information complete waste of tim
1. Jänner 2026
Antwort von ivie
We're really sorry to hear you've had such a frustrating experience with your ivie Bud. The issues you've described – gas usage not recording and incorrect tariff options – are definitely not acceptable.
We'd like to investigate this properly and see if we can get things working correctly for you. Please could you contact us at customercare@ivie.co.uk? We want to make sure you're getting the accurate information you're paying for.
Our apologies for the disappointment – let us help make this right.
Don't try to connect Bud to upgraded meters
Customer Service responsive and helpful. They thought it possible to re-connect my Ivie Bud to new meters in my house. This turned out to be much more complicated than they thought, and ultimately too difficult. Some weird frustrating hurdles: e.g. when using phone to access web site there aren't enough spaces to provide all 16 digits of credit card number for verification. That took a while.
23. Jänner 2026
Antwort von ivie
Thank you for sharing your experience, and we're sorry it turned out to be more complicated than expected. We really appreciate your patience working through those frustrating hurdles with us, especially the credit card verification issue – that's something we'll look into improving.
While we're disappointed we couldn't ultimately get your ivie Bud connected to your new meters, we're glad our team was responsive and tried their best to help. If there's anything else we can assist with, please don't hesitate to get in touch.
None existent customer service..no…
None existent customer service..no responces to emails..when you do get a responce.you round and round in circles to get answers..
29. Jänner 2026
Antwort von ivie
We're truly sorry for the poor experience you've had with our customer service. This isn't the standard we aim for, and we understand how frustrating it must be to feel like you're going in circles without getting answers.
We'd really like to put this right. Please could you send us another email at customercare@ivie.co.uk with "Trustpilot Review" in the subject line? We'll prioritise your query and make sure you get the help you need.
Again, our apologies – you deserve better service than this.
I couldn't access the app after 18…
I couldn't access the app after 18 months of successful usage. It wanted me to re-register. It wouldn't let me register as my email was already registered!. I contacted customer support and they sent me a reply describing how to login. I have now given up and don't use the app. Hopeless....
1. Jänner 2026
Antwort von ivie
We're really sorry to hear about the frustrating experience you've had trying to access the app. This shouldn't have happened, and we understand how disappointing it must be after 18 months of successful use.
We'd love to help get this sorted for you properly. Could you please email us again at customercare@ivie.co.uk and mention this review? We'll do what we can to get you back up and running – you shouldn't have to give up on something that was working well for you.
We apologise for the inconvenience and hope to help resolve this soon.
Easy to order,arrived quickly
Easy to order,arrived quickly, set-up is a doddle, just follow the instructions,it’s so simple.
16. Jänner 2026
Antwort von ivie
Thanks for taking the time to share your experience! We're really pleased to hear that everything went smoothly from ordering through to setup.
We've worked hard to make the whole process as straightforward as possible, so it's lovely to know it worked well for you.
Enjoy using your new ivie Bud!
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