My previous prescription it wasn’t as effective as used to be. I’ve reached out to the medical team for a solution and they got back to me with a reasonable delay. I had explained them my concerns and... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great service by your team, including Alexandra, etc. The real ISSUE,especially for long time customers,like me, is PRICING.
Well, I was suspicious about Jack Health... After so much challenges to meet a doctor for a second time to simply obtain a prescription for what I finally need, I decided to give a try... So easy, pr... Mehr ansehen
Unternehmen hat geantwortet
You have to spend $300 for the longevity blood testing only to pay for the blood testing yourself again when you go get your bloodwork done. Very misleading landing page that makes you believe you... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Jack Health is committed to helping Canadians take control of their health—confidently, privately, and on their own terms. Our process begins with a personalized treatment plan tailored to your unique needs and goals. Whether you’re looking for a modern approach or a proven generic option, you’ll be connected with a licensed medical provider who will review your health history and symptoms one-on-one. All of this happens 100% online—no waiting rooms, no awkward conversations, and no need to rearrange your schedule. You can complete your assessment from the comfort of your home and get ongoing support through secure messaging with our care team, available 24/7. We understand how important privacy is, which is why every step of the journey—from consultation to delivery—is discreet. Your treatment ships in unbranded packaging, and our prices are designed to be as accessible as possible. Thousands of Canadians trust Jack Health for expert-backed care in areas like sexual health, hair loss, testosterone, weight loss, and more. We’re here to simplify the healthcare experience and help you feel your best—without judgment, delays, or high costs. Jack Health is 100% online, 100% discreet, and 100% committed to your well-being.
Have better sex with personalized treatments
Vom Unternehmen geschrieben
- Get personalized ED treatment prescribed online in Canada
- Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.
Free Canada-wide Discreet Shipping
Ships within 24-48 hours.
If approved, your medication will be shipped within 48 hours, this is our guarantee to you.
Kontaktinformationen
2620 Bristol Circle,, L6H 6Z7, Oakville, Kanada
- hello@jack.health
- jack.health
Men’s healthcare personalized to you.
4,3
Hervorragend
1200 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 57 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Unreliable Service and Poor Support: Avoid if Time Matters
I’ve used Jack Health twice now, and both experiences have been frustrating. Approval takes longer than expected, and once the prescription is approved, the issues don’t stop there. Both times, they submitted the wrong shipping address—even though I entered it correctly—causing delays of several days.
Their online chat support is painfully slow, often taking hours or even days to respond. When they do reply, the help is minimal and usually redirects the problem elsewhere.
The shipping partner they use is worse. They require you to confirm delivery details, but when there’s an issue—like needing to update your address—they’re unable or unwilling to make changes, leaving you stuck in limbo.
There’s no sense of urgency or accountability on either end. If you need your medication quickly or value basic customer service, I wouldn’t recommend Jack Health.
30. Juni 2025
Antwort von Jack Health
Thank you for taking the time to share such detailed feedback — we’re truly sorry for the frustrating experience you’ve had. This isn’t the level of service we strive to deliver, and we take your concerns seriously.
The delays in approval, repeated address errors, and difficulty getting timely support are not acceptable, and we understand how that can impact trust — especially when you're relying on your medication. We also hear your concerns about our shipping partner and agree that delivery updates and changes should be easier to manage.
We’re actively working to improve communication across our support and fulfillment teams and are reviewing both our shipping and customer service processes to ensure they’re faster, more reliable, and more accountable.
If you’re open to it, we’d really appreciate the opportunity to make things right — please feel free to reach out to [support email or phone]. Your experience matters, and we’re committed to doing better.
Sincerely,
The Jack Health Team
Antwort von Jack Health
Thanks for sharing your feedback. We’re sorry to hear that the delivery experience with FedEx didn’t meet your expectations — we know how frustrating delays or issues with shipping can be.
We’re actively working with our shipping partners to improve reliability and speed. If you have any specific concerns or if there’s anything we can do to help with your current order, please don’t hesitate to reach out at [support email/phone].
We appreciate your patience and hope to provide a better experience next time.
Sincerely,
The Jack Health Team
Customer service is terrible
Customer service is terrible, response time is very long up to more than 24 hours, very bad service
30. Juni 2025
Antwort von Jack Health
We’re really sorry to hear about the long wait times you experienced — that’s not the level of service we aim to provide. We know how important it is to get timely support, and we apologize for the frustration this caused.
We’re actively working on improving our response times and overall customer experience. Thank you for your feedback — it helps us do better.
Sincerely,
The Jack Health Team
Always a good experience and great service
JH has been a reliable service provider. I don't have to worry about renewals as they're automatic. If I have any questions or issues, they follow-up very fast.
30. Juni 2025
Antwort von Jack Health
Thank you for your wonderful feedback! We’re glad to hear you find our service reliable and appreciate the convenience of automatic renewals. Providing fast follow-up is very important to us.
We’re here whenever you need us!
Sincerely,
The Jack Health Team
Antwort von Jack Health
Thanks for your feedback! We appreciate the suggestion to use FedEx or UPS for delivery. We’re always looking for ways to improve the shipping experience and will share this with our logistics team.
Thanks for choosing Jack Health!
Sincerely,
The Jack Health Team
The beginning of the ad is in french
The beginning of the ad is in french, the continuity is in english. It is suppose to take a few minutes, the continuity has too many questions which is not related to health. Made me doubtful of the veracity of your site. Sorry but my husband will go to the doctor which will take much less time.
1. Juli 2025
Antwort von Jack Health
Thank you for sharing your experience — and we’re sorry to hear it left you feeling uncertain. We understand how frustrating it can be when expectations around language, timing, and relevance aren’t met.
Our goal is to make care accessible, safe, and thorough, which is why the medical intake includes detailed questions — though we understand it can sometimes feel like too much. We're also working on improving the consistency of our site and ads, especially in bilingual regions like Quebec, and your feedback is a helpful reminder of how important that is.
We completely respect your decision, and we appreciate you giving us a try.
Sincerely,
The Jack Health Team
Antwort von Jack Health
Thank you for your great feedback! We’re happy to hear you trust our service and product. Your support means a lot to us!
Sincerely,
The Jack Health Team
Every time i have a question
Every time i have a question, be it Billing, services, general information, i always get immediate and thorough help, and follow ups.
1. Juli 2025
Antwort von Jack Health
Thank you for your kind words! We’re thrilled to hear that you consistently receive prompt and thorough help whenever you reach out. Providing reliable support and follow-ups is very important to us.
We appreciate your trust and look forward to continuing to assist you!
Sincerely,
The Jack Health Team
Conveniently simple.
As someone with few medical issues, the ability to simply answer online questions specific to my condition was appreciated. I saved valuable time that would have been used seeing a medical professional in person.
26. Juni 2025
Antwort von Jack Health
Thank you for sharing your experience! We’re glad to hear that our online process saved you time and made managing your health more convenient. Making healthcare accessible and efficient is exactly what we strive for.
Thanks for trusting Jack Health — we’re here whenever you need us!
Sincerely,
The Jack Health Team
I do not appreciate you changing my…
I do not appreciate you changing my credit card without notice.
This was probably the first time the pills arrived promptly
30. Juni 2025
Antwort von Jack Health
Thank you for your feedback. We’re glad to hear your medication arrived promptly this time. However, we apologize for any confusion or frustration caused by changes to your credit card information without prior notice.
Your trust is important to us, and we want to ensure transparency and communication in all aspects of your experience. Please reach out to us at [support email/phone] if you’d like to discuss this further or if we can assist with anything else.
Sincerely,
The Jack Health Team
Bien fait vite fait
26. Juni 2025
Antwort von Jack Health
Merci beaucoup pour votre commentaire ! Nous sommes heureux que tout ait été bien fait et rapidement. N’hésitez pas à nous contacter si vous avez besoin d’aide !
good service
22. November 2024
Antwort von Jack Health
Thanks so much! We’re happy to hear you’re pleased with our service. We appreciate you taking the time to leave a review!
Customer service went above and beyond!
Customer service went above and beyond!
After a marketing error led to me receiving an out-of-date offer, they not only honoured the offer, but discounted the offer on top of it! I appreciate when a company takes responsibility for a mistake and goes out of the way to make it right!
25. Juni 2025
Antwort von Jack Health
Thank you so much for sharing your experience! We’re glad we could make things right and really appreciate your kind words about how we handled the situation. Taking responsibility and going the extra mile for our customers is something we truly value.
Thanks again for your support!
Sincerely,
The Jack Health Team
Customer experience has been improving.
While being a lesser known pharmaceutical business, and less advertised through social media than other businesses offering pharmaceutical services, their business model has shown some growth to offering lifestyle enhancements to benefit ones life, and in some instances, including that of their respective partner. I have improved my rating to 4 stars as their customer service has shown noticable improvement. One does anticipate when speaking with customer service online, that some sort of feedback should be within a day. On rare occasions maybe the following day. This previously hadn't been the case, as it had taken, up to and including 5 days later just to have one question answered. However in the past few months they have shown a remarkable change towards working towards rebuilding some level of trust. I cannot comment on product quality as I don't have any other source to compare it to.
27. Juni 2025
Antwort von Jack Health
Thank you for your detailed and honest feedback. We’re pleased to hear that you’ve noticed improvements in our customer service — timely responses are a priority for us, and it’s encouraging to know our recent efforts are making a difference.
We appreciate your recognition of our growth and the trust you’re building with us. If you ever have any questions about our products or services, please don’t hesitate to reach out. We’re here to help!
Thanks again for your support.
Sincerely,
The Jack Health Team
Issue with an order
Issue with an order, received generic responses that they are looking into it. Weeks later and no response, no replies to my emails looking for an update.
29. April 2025
Antwort von Jack Health
We’re really sorry for the lack of follow-up — that’s not the experience we want anyone to have. Waiting weeks without an update is unacceptable, and we understand how frustrating it must feel to receive generic replies instead of real resolution.
We’d like to look into this right away and ensure your issue gets properly addressed. If you’re open to it, please reach out again at [support email or phone] and mention this review so we can prioritize your case.
We appreciate your patience and hope to earn back your trust.
Sincerely,
The Jack Health Team
Antwort von Jack Health
Thanks so much! We’re glad to hear you had a positive experience with our customer service. We appreciate your feedback!
Antwort von Jack Health
Thank you for sharing your experience! We’re delighted to hear the medication worked well for you. We’re here whenever you need us!
A paid service that's clunkier and less efficient than provincial health care
The online messaging interface is clumsy. Every time I type in the chat it goes to a general queue and I am first told that the message will be reviewed and assigned to someone; a response comes several hours to a day later.
It took nine days to hear back from my assigned doctor (June 11), and that only happened because I followed up on June 11 (after waiting a week after my test results were back from the lab... I got the test req on June 2 and had it done first thing the next morning. The third-party testing company sent me the results separately on June 4). I was very prompt; Jack was not.
After that, there was a comedic run of messages from the pharmacy between June 20 and 25. First they said my insurance didn't go through because I provided the wrong info (I did not). Then they said it DID go through but that my insurance provider wouldn't cover it. Then they said it DID go through and that my provider WOULD cover it. This took four days and I was bounced between three different people at the pharmacy. After the first exchange I called the pharmacy to verify my insurance information over the phone. After being put on hold the staffer sighed and asked if I could just go to the app and upload a picture of my coverage card instead.
Compared to another service I've used, this experience was clunky, slow, impersonal, and uninspiring - like a pieced-together prototype of a service that didn't take much of the user experience into account. From my first contact to the date my prescription was shipped (not received), it took 23 days. This is unacceptable and I doubt I'll use them again.
23. Juni 2025
Antwort von Jack Health
Thank you for taking the time to share such a thorough and thoughtful review. We’re truly sorry for the experience you had — from the delays in communication to the confusion around your insurance and the frustrating back-and-forth with our pharmacy. You were prompt at every step, and we clearly didn’t meet that same standard.
We also hear your feedback about the online messaging interface feeling clunky and slow — this is something we’re actively working to improve. The timeline you described, from June 2 to June 25, is far longer than what we consider acceptable, and we understand how that undermines trust and convenience — especially when you’ve used other services that felt smoother.
Your experience matters, and it’s clear we need to do better. We’re sharing this feedback across our team so we can make real improvements in both communication and coordination across departments.
If you’re open to it, we’d still appreciate the opportunity to connect and try to make things right. Please feel free to reach out to [support email/phone], and mention this review so we can prioritize your case.
Sincerely,
The Jack Health Team
I’m being charged the subscription fee…
I’m being charged the subscription fee and the drugs I’m
Prescribed are on back order so I haven’t even been getting them when needed. I think it should be put on hold until issues are resolved completely.
28. Juni 2025
Antwort von Jack Health
Thank you for bringing this to our attention. We’re sorry to hear about the backorder issues and the inconvenience of being charged for a subscription when you haven’t received your medications.
We agree that putting the subscription on hold during delays makes sense, and we’ll share your feedback with the team to explore this option. Meanwhile, please reach out to us directly at [support email/phone] so we can review your account and work on a solution that fits your needs.
We appreciate your patience and hope to resolve this quickly.
Sincerely,
The Jack Health Team
Easy,fast and great product
24. Juni 2025
Antwort von Jack Health
Thank you for the awesome feedback! We’re so happy to hear you found the process easy and fast, and that you’re enjoying the product. We appreciate your support!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.