My previous prescription it wasn’t as effective as used to be. I’ve reached out to the medical team for a solution and they got back to me with a reasonable delay. I had explained them my concerns and... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great service by your team, including Alexandra, etc. The real ISSUE,especially for long time customers,like me, is PRICING.
Unternehmen hat geantwortet
Well, I was suspicious about Jack Health... After so much challenges to meet a doctor for a second time to simply obtain a prescription for what I finally need, I decided to give a try... So easy, pr... Mehr ansehen
Unternehmen hat geantwortet
You have to spend $300 for the longevity blood testing only to pay for the blood testing yourself again when you go get your bloodwork done. Very misleading landing page that makes you believe you... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Jack Health is committed to helping Canadians take control of their health—confidently, privately, and on their own terms. Our process begins with a personalized treatment plan tailored to your unique needs and goals. Whether you’re looking for a modern approach or a proven generic option, you’ll be connected with a licensed medical provider who will review your health history and symptoms one-on-one. All of this happens 100% online—no waiting rooms, no awkward conversations, and no need to rearrange your schedule. You can complete your assessment from the comfort of your home and get ongoing support through secure messaging with our care team, available 24/7. We understand how important privacy is, which is why every step of the journey—from consultation to delivery—is discreet. Your treatment ships in unbranded packaging, and our prices are designed to be as accessible as possible. Thousands of Canadians trust Jack Health for expert-backed care in areas like sexual health, hair loss, testosterone, weight loss, and more. We’re here to simplify the healthcare experience and help you feel your best—without judgment, delays, or high costs. Jack Health is 100% online, 100% discreet, and 100% committed to your well-being.
Have better sex with personalized treatments
Vom Unternehmen geschrieben
- Get personalized ED treatment prescribed online in Canada
- Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.
Free Canada-wide Discreet Shipping
Ships within 24-48 hours.
If approved, your medication will be shipped within 48 hours, this is our guarantee to you.
Kontaktinformationen
2620 Bristol Circle,, L6H 6Z7, Oakville, Kanada
- hello@jack.health
- jack.health
Men’s healthcare personalized to you.
4,3
Hervorragend
1200 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 57 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Jack Health
Thanks so much! We’re glad you found our service easy, fast, and safe. We appreciate your trust!
very fast service
24. Juni 2025
Antwort von Jack Health
Thank you for your feedback! We’re happy to hear you enjoyed our fast service. We’re here anytime you need us!
Better than expected
Well, I was suspicious about Jack Health... After so much challenges to meet a doctor for a second time to simply obtain a prescription for what I finally need, I decided to give a try... So easy, professional and all steps are plenty of confidence here. I have to say that my experience was way better than what I expected.
I would recommend to everyone now. No joke here.
26. Juni 2025
Antwort von Jack Health
Thank you so much for sharing your experience! We're thrilled to hear that Jack Health exceeded your expectations and made the process easy and professional. Your recommendation means a lot to us — we're here to provide confidence and care every step of the way. Thanks again for choosing Jack Health!
Antwort von Jack Health
Thanks for the great feedback! We’re glad you found our online shopping easy and enjoyed the prompt service and delivery. We look forward to serving you again soon!
Great service with prompt deliverues
22. Juni 2025
Antwort von Jack Health
Thank you! We’re happy to hear you enjoyed our great service and prompt deliveries. We appreciate your support!
1-Star Review: Terrible Delivery & Subscription Practices
I’ve had an absolutely frustrating experience with Jack Health. Despite following their procedures to request my medication refill for my TRT well before running out, they failed to deliver it on time—leaving me without necessary medication. Even worse, they still charged me for a subscription I didn’t even get to use properly.
Their customer service was unhelpful, offering no real solutions or accountability for the delay. If a company can’t handle basic logistics like timely deliveries or proper billing, they shouldn’t be in the healthcare business.
24. Juni 2025
Antwort von Jack Health
We're really sorry to hear about your experience — it’s absolutely not the level of service we aim to provide. Ensuring timely access to critical medications like TRT is something we take very seriously, and we understand how disruptive and concerning this delay must have been for you.
We’d like to look into what happened and make things right. If you're open to it, please contact our team directly at help@jack.health with your order details so we can investigate this further, review your subscription charges, and explore how we can better support you going forward.
We appreciate you taking the time to share this — your feedback helps us improve.
Antwort von Jack Health
Thank you for your kind words! We’re happy to hear you found the process simple and our customer service solid. We’re here whenever you need us!
Good meds; slow service
The medication is effective, but I ordered my last prescription 8 days ago and it hasn't even shipped yet.
21. Juni 2025
Antwort von Jack Health
Thank you for your honest review — we're glad to hear the medication has been effective for you. That said, we completely understand your frustration with the shipping delay.
We aim to process and ship orders as quickly as possible, and any delay is something we take seriously. If you haven’t already, please reach out to our support team at help.jack.health so we can look into your order and get it moving.
We appreciate your patience — and your feedback helps us improve.
This is my second time ordering
This is my second time ordering, this time for a refill, and the step-by-step process and emails let you know the progress on the order placed so there is no guessing on what's happening.
23. Juni 2025
Antwort von Jack Health
Thanks so much for your review! We're glad to hear your refill experience went smoothly and that the step-by-step updates helped keep you in the loop — that’s exactly what we aim for.
If there’s anything we can do to make your next experience a full 5 stars, we’d love to hear your thoughts. Thanks again for choosing Jack Health!
Antwort von Jack Health
Thanks for the great vibes! We’re happy you’re having a good experience with Jack Health. If there’s anything we can do to make it even better, just let us know!
The prices are stupidly overpriced and…
The prices are stupidly overpriced and then to top it off I ordered 100mg tablets or that's what I wanted and instead I ended up with 50mg. I won't be getting anything from this place again unless prices go way down.
19. Juni 2025
Antwort von Jack Health
Hi there, we’re sorry to hear that your experience didn’t meet expectations. We aim to offer fair and competitive pricing for the quality of care and convenience we provide, but we understand that affordability is important.
As for the dosage mix-up — that shouldn’t happen, and we’d like to review your order to see what went wrong. Please reach out to us at help@jack.health so we can make this right.
Thanks for your feedback — it helps us improve.
Delivered on time according to the…
Delivered on time according to the schedule. Product works great.
18. Juni 2025
Antwort von Jack Health
Thanks for your great feedback! We’re happy to hear your order arrived on schedule and the product is working well for you. We appreciate you choosing Jack Health!
Antwort von Jack Health
Thanks for the great review! We’re glad you appreciated our fast and private service. Your trust means a lot to us!
They are ok
They are ok. Customer support is very slow to reply. Even in the chat expect to wait 1-2 days for a reply. Their agents must not speak English and usually just forward you generic replies. For example - I’ve been contacted multiple times by their customer service telling me to submit blood work when I had just submitted my bloodwork, they just keep saying “bloodwork is required every three months”. It’s very annoying as it’s quite obvious whomever is in charge of contacting customers is not actually looking at any file information.
My health care practitioner was good enough but got very very very difficult to deal with when my prescription (test cyp) is no longer in stock and I had to go to my local pharmacy for fulfillment. Suddenly everything is a hassle and he doesn’t really seem to want to help me. Also his replies are anywhere from 24 - 76 hours after I put in a question. Oh and I STILL have never actually had a real video or telephone conference meeting with my medical professional.
Paperwork is consistently incorrect with spelling of my name, my health number or some other issue, always causing delays with lab work.
It is IMPOSSIBLE to unsubscribe from their
Email promotions. (I’m already a customer I don’t need new customer deals!!!)
I’m looking into dealing with a local brick and mortar clinic as I feel their outsourced Cx support and obviously overworked medical team aren’t paying enough attention to specifics.
When everything is in stock and works though, it is pretty painless as far as deliveries go.
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Health
Hi there, thank you for taking the time to share such detailed feedback.
We're glad to hear that when everything is working smoothly, your experience has been convenient and effective. That said, we’re truly sorry to hear about the issues you've faced — from delays in communication and prescription challenges to errors in your paperwork and unwanted emails.
We know how frustrating it can be to deal with slow replies, repeated messages, and mistakes that impact your care. Your experience isn’t what we strive for, and we’re actively working to improve both our customer support and clinical coordination.
We’d really like the chance to review your file, correct the documentation issues, and make sure you're fully unsubscribed from promotional emails. If you're open to it, please reach out to us at help@jack.health so we can assist directly.
Your feedback is incredibly helpful — and we’re committed to doing better.
Antwort von Jack Health
Thank you so much for your kind words! We’re thrilled to hear you found our service quick, easy, and honest. We’re always here to help whenever you need us!
Don’t bother using this website!
Ordered, paid, never received my package. I have been trying for days to get in touch with someone, after a “failed delivery” for which no reason was given for the “failed delivery”. I will be following up with my credit card company to stop the payment. Scammers!
20. Juni 2025
Antwort von Jack Health
Hi there — we’re really sorry to hear this. We understand how frustrating it is not to receive something you’ve paid for, especially when communication hasn’t met your expectations.
We want to get to the bottom of this and make it right. “Failed delivery” issues can sometimes be due to address errors or courier issues, but regardless, you deserve clarity and a solution. Please email us at help@jack.health with your order details so we can look into this immediately.
We’re not here to scam anyone — we’re here to help, and we appreciate the chance to resolve this for you.
Remember your long term customers
I love the price and convenience. My problem is that you constantly flood your existing reoccurring customers with deals for new customers. Maybe give your loyal customers a deal. Or perhaps there's alternatives to you and I take my business to their 20-30% off code? Like it doesn't have to be all the time but throw a guy a bone (pun intended) once a year for a new product or some samples of other products you sell.
19. Juni 2025
Antwort von Jack Health
Thank you so much for your honest and valuable feedback! We’re really glad to hear you love the price and convenience we offer. You’ve made a great point about rewarding our loyal customers — it’s something we’re actively thinking about, and your suggestion about occasional exclusive deals or samples is fantastic.
We want you to feel appreciated for sticking with us, and we’re working on ways to show that. Thanks again for sharing your thoughts — they help us improve and serve you better!
Helpful
Order was lost in transit, group contacted me and had a replacement shipped right away
19. Juni 2025
Antwort von Jack Health
We’re so happy everything went smoothly — it’s a pleasure to serve you!
Chat option is non existent
Connecting with the team on the dedicated chat once you are in the program is a nightmare. There is no reply for days. You do not really get any support.
17. Juni 2025
Antwort von Jack Health
We’re really sorry to hear about your experience — that’s definitely not the level of support we aim to provide. Your feedback is important, and we take it seriously. We understand how frustrating it must be to wait days for a reply, especially when you’re looking for guidance.
Our team is reviewing this now to understand what went wrong and how we can make it right. If you’re open to it, please reach out to us directly at help@jack.health — we’d appreciate the chance to reconnect and support you properly.
Thank you again for bringing this to our attention.
Antwort von Jack Health
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our service and product. We appreciate your support!
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