I purchased an electric pro rider golf trolly some 12 years ago, it served me well until the drive shaft broke. As my old one served me extremely well I decided to purchase a new one, which will ho... Mehr ansehen
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Das sagen Bewerter
Review for 5000BTU Air Conditioning Unit I have just received it so I cannot review its functionality but I will review the fact that on the website it’s shown as a standalone unit. There is n... Mehr ansehen
Received faulty air con unit. Cannot speak to anyone at this company, phone number a joke. Emailed and eventually got a reply from advisor Bee. Arranged for them to collect. First courier didn’t turn... Mehr ansehen
Placed an order for 5000 btu air conditioner and was sceptical if it was a scam, as they are out of stock almost everywhere in the UK. Never had any dealings or heard of this company befor... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The Jack Stonehouse brand has been created to bring you an ever expanding range of top quality home products and furnishing items. As a successful online company group trading on many platforms, this website offers you an excellent choice of home products at competitive prices. All items live on site are in stock and will be despatched on a next day service if ordered before midday
Kontaktinformationen
35 Tameside Drive, Castle Bromwich, B35 7AG, Birmingham, Vereinigtes Königreich
- 01604 537900
- sales@jackstonehouse.com
- jackstonehouse.com
3,8
Gut
476 Bewertungen
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Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 37 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Customer service has been fantastic
Customer service has been fantastic. Unfortunately the radiator I bought did not match my expectations and customers service were able to provide a full refund. They were empathetic and timely in their response, helpful in providing various options to resolve the issue I had.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello,
Thank you for your kind review! We're sorry the radiator didn’t quite meet your expectations, but we're really pleased our customer service team could assist and provide a solution quickly. It’s great to hear you felt supported throughout the process.
We truly appreciate your feedback and support.
—The Jack Stonehouse Team
Fantastic company
Fantastic company. Speedy delivery.
Excellent customer service. Sadly had faulty product but the team were great at dealing with the issue.
Other product we bought was great and as described.
Would recommend this company and will be using again myself
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello,
Thank you for your fantastic review! We're really pleased to hear you were happy with the delivery and service, and that our team could help resolve the issue with the faulty product quickly. It's also great to know your other purchase met expectations.
We truly appreciate your recommendation and support!
—The Jack Stonehouse Team
Product Issue Resolved
Prompt resolution of issue with faulty product.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Matt,
Thank you for your kind feedback! We're really pleased to hear the issue with your product was resolved promptly — exactly what we aim for.
We appreciate your support!
—The Jack Stonehouse Team
GUARANTEE ISSUE
All good Quick delivery golf trolley easy to assemble good value does the job would recommend
One comment why is it necessary to return guarantee paperwork by recorded delivery Jack Stonehouse already know date of purchase they sent request for me to leave my comments and I have the order number .Feels like a cop out to honour guarantee obligations they can say they never received a recorded delivery confirmation of purchase
Perhaps they can clarify this requirement
Company has quickly contacted me to confirm that recorded delivery proof of purchase is no longer a requirement and guarantees will be honoured as standard
Many thanks for sorting that issue out quickly
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello David,
Thank you for your great review — we’re really pleased to hear you’re happy with your golf trolley and found it easy to assemble and good value.
We appreciate you raising your question about the guarantee paperwork. The recorded delivery request is simply to ensure proof of receipt and avoid any documents going missing in transit — it isn’t intended to make the process difficult or avoid honouring our obligations. As you mentioned, we do already hold order details, and your purchase record is linked to your order number.
Thank you again for your feedback — it’s helpful and appreciated.
—The Jack Stonehouse Team
excellent responsive customer service
Bought a chiminea and there was some cosmetic issue with it, dealt with it very efficiently and to my satisfaction
excellent service thank you
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello,
Thank you for your kind review! We’re pleased to hear the issue with your chiminea was resolved efficiently and to your satisfaction. It’s great to know our customer service team could assist you promptly.
We really appreciate your support!
—The Jack Stonehouse Team
Damaged Product & No Replacement Parts — Shocking Customer Service
The service from this company has been appalling from start to finish.
I ordered a radiator cover urgently for my baby’s safety, only for the item to arrive damaged straight out of the box, with one panel broken in two places. I contacted the company as soon as I was home that weekend and discovered the issue. As only one part was damaged, I was perfectly happy to receive a replacement part — exactly as their website and instruction manual suggest is possible. At that stage, I did not want a refund; I simply wanted an undamaged product.
Because the item was needed immediately for safety reasons, I assembled it while waiting for a response, assuming a replacement part would be provided. Instead, I was offered a 50% refund, which completely missed the point — this was never about money, only about receiving a safe, intact item.
I have since been accused of damaging the product during assembly and told spare parts cannot be supplied, despite this being referenced in both their instructions and website. I have nothing to gain by being dishonest, and if the damage had been caused by me, I would have accepted the partial refund offered.
It’s also worth noting that sometimes damage is not visible until assembly begins, especially with internal or smaller parts. Based on my experience, I would strongly advise avoiding this company — if you discover a fault after starting assembly, you may be left without replacement parts or a refund.
The only reason I purchased directly from their website was due to the lower price compared to larger retailers, which I now deeply regret. Had this been bought through a major chain, returning a faulty item would not have been an issue. Unfortunately, the customer service I received was rude, dismissive, and included unnecessary accusations, despite me simply asking for my basic consumer right: a replacement part for a product that arrived damaged.
Any reasonable company should understand that when you have a baby who has just started walking, safety is the priority. I rejected the 50% offer because I actually liked the item — I only wanted one small replacement panel. This was never about gaining anything financially; it was about safety and fairness.
i am now taking this matter further and will ensure no one ever suffers at the hands of this company again!
Extremely disappointing experience overall.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Emma,
We’re very sorry to read about your experience and completely understand how important this purchase was — especially where your baby’s safety is concerned. That should never feel like a battle, and we sincerely apologise for the frustration this situation has caused.
It’s certainly not our intention for customers to feel dismissed or accused, and we regret that this is how the matter has felt from your perspective. We do have policies in place regarding assembled items and replacement parts, but we appreciate that in urgent situations customers may need to assemble products quickly. Your feedback on this has been noted.
We would welcome the opportunity to review your case again. Please email sales@jackstonehouse.com with “FAO Management – Radiator Cover Review” in the subject line so we can reassess the situation directly.
We’re sorry again for the distress caused and thank you for bringing this to our attention.
—The Jack Stonehouse Team
Absolutely dreadful customer service
Absolutely dreadful customer service. Sent over 10 emails to request information on a product they are advertising. No response or 1 email asking if I need more help. But they have not answered any of my questions. I think it's a scam website.STAY WELL CLEAR
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Davo,
We’re very sorry to read this and completely understand how frustrating it must be to feel your questions haven’t been answered. That’s certainly not the level of communication we aim to provide, and we apologise for the experience you’ve had.
We are a legitimate UK-based retailer, and we take feedback like this seriously. Please email sales@jackstonehouse.com with “FAO Management – Product Enquiry Follow-Up” in the subject line so we can review your previous messages and provide the detailed answers you were looking for.
We’re sorry again for the frustration caused and appreciate you bringing this to our attention.
—The Jack Stonehouse Team
Worst Customer Service I have ever sen
I ordered a golf trolley from them and I had used it for a 4 rounds and then the battery died on me. They then sent me a new battery but then the same thing happened again. At this point, it can't be an issue with just the battery so after discussion it had been said that I would return the trolley to them for a refund. They first said that the trolley will be picked up on Monday 9th Feb 2026, it was not picked up. They then have tried to arrange a re delivery 2 more times and no one has come to pick up the item.
I have tried to email them to have an actual conversation with a representative but they reply to my emails every 3 days with only one answer "We will rearrange for the pick up". I have requested to speak to someone on the phone to understand what is happening but they are do not seem to care.
I had spoken to someone originally about this so they are able to pick up the phone and speak but this is the worst customer service I have ever seen.
Simple customer service is something that has obviously not been taught at this company.
I have also requested to speak to a manager and they have said that it is not possible and they are also not allowed to let me know the managers name?
Something very odd it going on at this company.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Rikhil,
We’re very sorry to hear about your experience and completely understand your frustration — especially after multiple collection attempts have not taken place. That is not the level of service we expect from our courier partners or our customer care process.
We sincerely apologise for the repeated delays and the lack of clear communication. Your case has been escalated for urgent review so we can ensure the collection is completed and your refund processed without further inconvenience.
Please email sales@jackstonehouse.com with “FAO Management – Urgent Golf Trolley Collection” in the subject line so we can personally oversee this for you.
We appreciate your patience and are sorry this has caused such frustration.
—The Jack Stonehouse Team
I ordered a bike for my son
I ordered a bike for my son. The communication regarding delivery was great. The quality of the bike is outstanding. Overall extremely happy with the service, and would order from the company again.
17. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Lena,
Thank you for your lovely review! We're so pleased to hear you’re happy with the quality of your son’s bike and that the delivery communication met your expectations. It means a lot to know you’d shop with us again.
We really appreciate your support!
—The Jack Stonehouse Team
Excellent service, product and price
Good solid item and easy to ensemble, with cushions very comfortable great for storage of logs for the fire pit keeps they dry and convenient as you are sitting on it at the fire pit.
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Stewart,
Thank you for your great review! We're really pleased to hear you're happy with your purchase — it’s great to know it’s both comfortable and practical, especially for fire pit evenings. We appreciate your support and hope you enjoy many cosy nights ahead!
—The Jack Stonehouse Team
Excellent Customer Service from Jack Stonehouse
Excellent Customer Service from Jack Stonehouse. There seemed to be an issues with my husbands Golf Trolley Battery. I contacted the Customer Services team and they were so professional, efficient and helpful, asking us to test the battery, which we did and then replacing the battery which arrived within 2 days. We were more than impressed with this Company and the service provided. We would not hesitate to recommend them and thank you Jack Stonehouse Customer Services team, especially Bee and Afaz,
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Debbie,
Thank you for your fantastic review! We're so pleased to hear Bee and Afaz were able to support you so efficiently and that the replacement battery arrived without delay. It’s great to know the service left such a positive impression — and we truly appreciate your recommendation.
Thanks again for your kind words and support!
—The Jack Stonehouse Team
Really attractive shed
Fast delivery, really attractive shed at an excellent price. Very pleased 😀
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Janine,
Thank you for your lovely review! We're so pleased to hear you're happy with your new shed and that it arrived quickly. Great to know it’s made a good impression — we really appreciate your support!
—The Jack Stonehouse Team
Rang/emailed company and the problem…
Rang/emailed company and the problem was resolved very,very quickly.
Excellent customer service.
Thank you.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Paul,
Thank you for your kind review! We’re really pleased to hear your issue was resolved so quickly and that you were happy with the service — it means a lot to us.
Thanks again for your support!
—The Jack Stonehouse Team
Brilliant customer service
Had an issue with the first gazebo we bought and Jack Stonehouse not only replied quickly, but they dispatched the replacement with lightning speed!
Very impressed and will keep your website on our faves tab.
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Karen,
Thank you for your fantastic review! We're really pleased to hear our team could get your gazebo issue sorted quickly and that the replacement arrived without delay. It means a lot to know we’ve earned a spot on your favourites tab!
Thanks again for your support.
—The Jack Stonehouse Team
So good I good I bought three
What can I say bought one and so pleased I bought two more for my caravan.
They look fab have a multiple heat settings and a bonus night light.
These are gentle heaters and just perfect.
10. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Mark,
Thank you for your fantastic review! We're so pleased to hear you were happy enough with your first heater to come back for two more — and that they’ve been a perfect fit for your caravan. Great to know the heat settings and night light have been a bonus too!
We really appreciate your support.
—The Jack Stonehouse Team
Rusty latches after a week
Overall I like my new shed but after only a week outside some of the latches have started rusting
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Izzy,
Thank you for your review — we're really pleased to hear you’re happy with your new shed overall, but we’re sorry to hear about the latches showing signs of rust so soon. That’s not the experience we want for our customers, and we’ve passed this feedback on to our product team for review.
If you'd like to discuss this further or need any support, feel free to get in touch with our customer service team.
—The Jack Stonehouse Team
Ordered and delivered within a few days…
Ordered and delivered within a few days no problem
8. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello John,
Thank you for your great review! We’re really pleased to hear everything went smoothly with your order and delivery — just how it should be.
We appreciate your support!
—The Jack Stonehouse Team
Great customer service
I ordered a bin store from their returned discounted section. Unfortunately the wrong colour was sent and the advertised colour was not in stock. Ordinarily I’d have given less than 5 stars due to this, however the customer service experience was great - even over the new years period.
9. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Hannah,
Thank you for your lovely review! We're sorry the wrong colour was sent, but we're really pleased to hear our customer service team could support you well — especially over the New Year period. We truly appreciate your understanding and kind words.
—The Jack Stonehouse Team
no fuss returns .
I ordered a small accessory for my wife's golf trolley.
In the event it was no longer needed ;
I emailed to ask if I could return the item & Bee replied offering a full refund & did not require return of the item !
3. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Nick,
Thank you for your kind review! We’re really pleased Bee was able to assist and make the return process as easy as possible. It’s great to know the service was straightforward and hassle-free — just how it should be!
We appreciate your support.
—The Jack Stonehouse Team
No sign of my ordsr!
I placed an order at the beginning of January for a golf trolley which was over £200. I had an email on Wednesday 7th Jan saying it had been delivered, however it hadn’t.
I have emailed 4 times, rang both the customer service numbers and messaged on Facebook and no one has answered me.
I paid by Klarna and if I don’t hear back or the item appears I will be cancelling all further payments and ask for a refund. But with the customer service I have had so far I’m not holding out much hope.
Worst customer service I’ve ever experienced.
7. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello,
We’re very sorry to hear about this experience — especially considering the value of your order and the lack of communication you've received so far. This absolutely isn’t the standard of service we aim to provide, and we understand how frustrating and concerning this must be.
Please email sales@jackstonehouse.com with your order number and “FAO Management – Missing Golf Trolley URGENT” in the subject line so we can escalate this immediately with both our courier and customer care team.
We’ll do everything we can to resolve this for you as quickly as possible, and we truly apologise for the delay and inconvenience caused.
—The Jack Stonehouse Team
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