I purchased an electric pro rider golf trolly some 12 years ago, it served me well until the drive shaft broke. As my old one served me extremely well I decided to purchase a new one, which will ho... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Review for 5000BTU Air Conditioning Unit I have just received it so I cannot review its functionality but I will review the fact that on the website it’s shown as a standalone unit. There is n... Mehr ansehen
Received faulty air con unit. Cannot speak to anyone at this company, phone number a joke. Emailed and eventually got a reply from advisor Bee. Arranged for them to collect. First courier didn’t turn... Mehr ansehen
Placed an order for 5000 btu air conditioner and was sceptical if it was a scam, as they are out of stock almost everywhere in the UK. Never had any dealings or heard of this company befor... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The Jack Stonehouse brand has been created to bring you an ever expanding range of top quality home products and furnishing items. As a successful online company group trading on many platforms, this website offers you an excellent choice of home products at competitive prices. All items live on site are in stock and will be despatched on a next day service if ordered before midday
Kontaktinformationen
35 Tameside Drive, Castle Bromwich, B35 7AG, Birmingham, Vereinigtes Königreich
- 01604 537900
- sales@jackstonehouse.com
- jackstonehouse.com
3,8
Gut
476 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 37 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Poor service and still not sorted out
Dealing with them at the moment. Gave a date for their courier to pick up a faulty heater , waited in all day and they did not arrive. No apology just told we are not the courier and to call them. I was offered to keep the heater and they would partial refund only to be then told we can't now do that. 3 weeks now without a heater and very poor service. Now have to take more time off as they won't collect on a weekend day and I work in the week.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Paul,
We’re very sorry to hear about your experience and the inconvenience this has caused — especially with the missed collection and the time you’ve already had to take off. We completely understand your frustration and apologise that this has not been handled as smoothly as it should have been.
While we do rely on third-party couriers, it’s our responsibility to ensure these situations are managed better, and we’re genuinely sorry for the disruption. Your feedback has been passed to our customer service team for review, and we’ll do everything we can to help get this resolved properly for you.
If you’re still awaiting resolution, please get in touch with us at sales@jackstonehouse.com and include your order number and availability so we can work around your schedule wherever possible.
—The Jack Stonehouse Team
Best value chair we have ever bought
Best value chair we have ever bought
Comfy sturdy easy to use perfect 100% best quality
22. November 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello MRSMARTHAPHILLIPS,
Thank you for your brilliant review! We're so pleased to hear you're loving the chair and that it’s hit the mark for comfort, quality, and value — exactly what we aim for.
We really appreciate your support!
—The Jack Stonehouse Team
Fantastic customer service
I purchased a Pro Rider Electric Golf Trolley and a Pro Rider Golf Cart Bag in early October, unfortunately the little tab near the bottom of the bag, designed to hold a golf umbrella, came free and on further inspection I noticed that the actual stitching had started to come away around the base, anyway I contacted Afaz in customer service and explained the problem, sending a few pics for clarity, within a few days I was sent a new replacement bag with no qualms nor questions. Absolutely top class service.
PS. I am delighted with my trolley
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Bryan,
Thank you for your fantastic review! We're really pleased to hear Afaz was able to resolve the issue with your golf bag quickly and without any hassle — we’ll be sure to pass on your kind words. It's great to know you're also enjoying your Pro Rider trolley!
We truly appreciate your support.
—The Jack Stonehouse Team
Great Heater...Fantastic Customer Service
Fantastic Heater, and customer service ws excellent, answering all our questions very quickly.
Would definately recommend
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Olli,
Thank you for your lovely review! We're so pleased to hear you're happy with your heater and that our customer service team were able to assist you quickly and clearly. We really appreciate the recommendation!
—The Jack Stonehouse Team
Absolutely disgusted with the lack of…
Absolutely disgusted with the lack of urgency and customer service when I comes to a mistake made by this company. I ordered a balance bike through Argos and this company sends the wrong bike! In a damaged box! And on top of that when tracking my order it was stating it hadn’t been dispatched. I contacted them and Argos expecting this to be rectified easily but a week later I still have the wrong bike and they refuse to send out the correct one until they have collected and inspected the wrong one I was sent! This is not a case of a change of mind it is a case of this company doing a rubbish job and making a mistake to the penalise me for being honest. They have caused a great deal of distress and my grandson is still waiting for his bike! The customer service is shocking to the point of rude and there has been no form of apology or urgency in getting this rectified. Do not order from them and Argos should think about removing them as a supplier!
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Kay,
We’re truly sorry to hear about your experience and completely understand how frustrating and upsetting this situation has been — especially with your grandson waiting for his bike.
This clearly isn’t the level of service or care we aim to provide, and we apologise for the mix-up with your order and the delay in resolving it. While we do have processes in place for inspecting returned items, we recognise that this has caused unnecessary distress and inconvenience, and we’re sorry for how it was handled.
Your feedback has been escalated to our management team for urgent review, and we will take steps to ensure this is followed up properly. We appreciate you bringing this to our attention, and we’re genuinely sorry for the disappointment caused.
—The Jack Stonehouse Team
Well packaged easy to assemble works…
Well packaged easy to assemble works great
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Peter,
Thank you for your great feedback! We’re really pleased to hear everything arrived safely, was easy to assemble, and works just as expected.
We appreciate your support!
—The Jack Stonehouse Team
Great service
Great service. The website is easy to use. Lots of great products. Great price too. Delivery on time and very quick .
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Sally,
Thank you for your lovely review! We're so pleased to hear you had a smooth experience from browsing to delivery — and that the products, prices, and service all hit the mark.
We really appreciate your support!
—The Jack Stonehouse Team
Professional and delivered on time
Professional and delivered on time. The product was flimsy, miss labeled, had to adapt to make it work, wouldn’t recommend
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Barry,
Thank you for your feedback. We're pleased to hear your order arrived on time, but we’re sorry to learn the product didn’t meet your expectations and required adjustments. That’s certainly not the experience we aim to provide, and your comments have been passed on to our product team for review.
We appreciate you taking the time to share your thoughts and are sorry for any inconvenience caused.
—The Jack Stonehouse Team
Jack Stonehouse Radiator
I bought a radiator september last year Model ( LED Display Digital Electric 9 Fin Oil Filled Radiator Heater 2000W Black? by March the radiator start to leak oil, soI complain and they refund me in May. As the weater was warm I didn't open the box so I'd keep it inside to protect from dust.
I open the box and in October to find out the radiator has a fault. I complain and the company is not going to refund me because the warranty has expired in september.
My advise is don't buy Jack Sotnehouse radiator they are very poor made and don't last long.
3. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Stlua,
We’re really sorry to hear about your experience and understand your frustration. It’s disappointing to know the replacement radiator developed a fault, and we truly regret that it let you down after your original refund was processed.
Unfortunately, as the warranty period had expired at the time of your second request, we were unable to offer a further refund or replacement. That said, your feedback has been passed to our product team so we can continue working to improve quality and reliability.
We appreciate you taking the time to share your experience and are sorry again for the inconvenience caused.
—The Jack Stonehouse Team
Great awning
Great awning, great price, great service
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello,
Thank you for your kind review! We're so pleased to hear you're happy with the awning, the price, and the service — just what we like to hear!
We really appreciate your support.
—The Jack Stonehouse Team
Ordered a black glass heater for my…
Ordered a black glass heater for my outbuilding. Was dispatched promptly on a Friday and arrived by Fed-EX on the Monday. Love the WiFi enabled heater and means I can keep a perfect environment along side my dehumidifier, to ensure the Outbuilding is useable all year round. Appreciated the 10% discount as a key transport worker, so thank you 🙂. Would use again and highly reccomend.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Martin,
Thank you for your fantastic review! We're so pleased to hear you're happy with your new heater and that it’s helping keep your outbuilding just right all year round. It’s great to know the delivery was prompt and that the discount made a difference — we really appreciate the work you do as a key transport worker.
Thanks again for your support and recommendation!
—The Jack Stonehouse Team
Fast delivery very well packed highly…
Fast delivery very well packed highly recommended
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Gary,
Thank you for your great review! We're so pleased to hear your order arrived quickly and well packaged — we really appreciate the recommendation.
—The Jack Stonehouse Team
Not 100% convinced of it's longevity.
This review relates to the Wheelie bin storage unit.
From the outset once constructed it does the job BUT…
Ahead of my purchase, I contacted customer service, who were helpful and informative. I established the unit was in stock, same day despatch and the timber was not pressure treated but probably Kiln dried…or not!
The unit arrived the next day. Be aware that it is flat packed and requires very basic DIY skill to assemble but I would say an electric screwdriver was mandatory with so many screws to insert.
Having unpacked everything, I was not overly impressed by the quality of the Chinese timber. A couple of splits were noticed and remedial Gorilla Glue, seemed a better option than attempting to repackage and return. The decision was also taken pre construction to treat ALL the timber with a coat of Cuprinol. Time consuming and another twenty quid but hopefully worthwhile in the long term.
The construction was relatively straightforward with all items numbered but still took a couple of hours, although subsequently I did some mods.
Overall the cost of the units was less than buying the timber from a reputable timber merchant so I suppose that makes it value for money.
13. September 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello David,
Thank you for taking the time to leave such a detailed and honest review. We're really pleased to hear that our customer service team were helpful ahead of your purchase and that the unit arrived promptly. It's great to know the bin store is doing its job, even if it required some extra effort during setup.
We appreciate your feedback regarding the timber quality and the assembly process — it’s valuable insight that we’ll be passing on to our product team. Treating the timber was a great idea, and we hope it helps ensure long-term use.
Thanks again for your support and for sharing your experience.
—The Jack Stonehouse Team
Very impressive awning
Very impressive awning ordered it 3m x 2.5 delivery was estimated at 5 days but came the next day!
Installation was easy and looks brilliant!!
Light brightens up my garden in the dark.
I got the full electric for just short of £450 and it comes with remote and long 3m cable to plug into socket. Customer support were helpful too when I queried where my cover was and that it was getting shipped from a different warehouse.
Holds strong in high wind . Would recommend..
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello,
Thank you for your fantastic review! We're so pleased to hear you're impressed with your awning — it’s great to know the early delivery, easy installation, and overall performance have all lived up to expectations. Glad the lighting and remote features are making a real difference too!
We really appreciate your recommendation and support.
—The Jack Stonehouse Team
Fantastic experience
Fantastic experience. Assisted me with obtaining replacement part for my electric trolley. Would highly recommend this seller. Thanks
4. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Gordon,
Thank you for your great review! We’re really pleased we could help with the replacement part for your electric trolley — and we truly appreciate the recommendation.
Thanks again for your support!
—The Jack Stonehouse Team
Unfortunately we had a problem with a…
Unfortunately we had a problem with a faulty mirror but Afaz has dealt with the issue quickly and professionally, all emails were responded to immediately and a replacement mirror has been posted out to us. Wonderful service.
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Fay,
Thank you for your kind review! We're really sorry to hear there was an issue with the mirror, but we’re so pleased Afaz was able to get things sorted quickly and professionally. We’ll be sure to pass on your kind words to him.
Thanks again for your support!
—The Jack Stonehouse Team
Really pleased with purchase
Really pleased with purchase , fast delivery and beautiful radiator cover at bargain price .
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello A Banks,
Thank you for your kind review! We're so pleased to hear you're happy with your radiator cover and that it arrived quickly — even better that it was a bargain too!
We really appreciate your support.
—The Jack Stonehouse Team
Shanghi Parasol
I was supplied with a well packaged speedily delivered Shanghi parasol.☂️ very good quality at a very good price excellent value.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Norman,
Thank you for your lovely review! We're so pleased to hear your Shanghai parasol arrived quickly, well packaged, and lived up to expectations on quality and value - exactly what we aim for!
We really appreciate your support!
—The Jack Stonehouse Team
Customer service first class
Customer service first class, my issue was resolved professionally and with speed. Top notch company
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Kim,
Thank you for your great feedback! We're really pleased to hear your issue was resolved quickly and professionally - it's wonderful to know you had such a positive experience with our team.
We truly appreciate your support!
—The Jack Stonehouse Team
Excellent
Great service all round, great product I'm really pleased with it 100%
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Stonehouse
Hello Liz,
Thank you for your fantastic review! We're so pleased to hear you're 100% happy with both the product and service - your support means a lot to us.
—The Jack Stonehouse Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.