Absolutely appalling don't order direct from their website
Absolutely appalling service from JanSport. I ordered a backpack for my daughter and it took nearly a week before they even dispatched it.
What exactly takes nearly a week to put a backpack in a box and hand it to the courier?
FedEx finally received it on Wednesday and it's now Saturday and still in the Netherlands. We've now been waiting well over a week for something that should have been a straightforward online order.
For a company the size of JanSport, this is incredibly poor. I certainly won't be ordering directly from them again.




