jazzupco.com Bewertungen 

I contacted this company after placing a $378 order asking for documentation supporting their "non-toxic" and food safe claims for their flatware.

While responses were polite, all replies were generic assurances. Despite follow ups over multiple days the company was unable to provide third party testing, certificate of compliance or confirmation that testing was performed. The only document shared was a screenshot showing elemental composition, not testing.

Because of this lack of transparency, I'm returning the product and now have to pay both return shipping and a restocking fee, which is disappointing.

Update 1/7/26:
Received a response email from Lawrence, which did not provide any clarity to third party testing. No additional documents were shared either. He referred back to the 18/10 metal composition, which is not the same as a third-party test on the gold coating. The screen shot showed the following:

0.001% Manganese(Mn) 0.822%
0.001% Silicon(Si) 0.359%
0.001% Phosphorus(P) 0.027%
0.005% Carbon(C) 0.044%
0.005% Sulfur(S) N.D.
0.001% Iron(Fe) Margin

He said “ We do third part tests regularly and as you can see in the screenshot of the composition, no toxic/ heavy metals/ materials like lead, cadmium or mercury etc. were detected.”

Update 1/8/2026:
The company did provide a prepaid return label and offered to waive the restock fee. So for those reasons I changed my review from 1 star to 2. But the non toxic testing provided was still just a basic screenshot with nothing attaching it to Jazz Up Co (total info provided is above).

I upgraded my flatware from JazzUpCo and I’m so glad I did. The quality, look, and design are stunning. On top of that, the customer service was truly above-and-beyond stellar. Couldn’t be happier with this purchase!

My experience with this company was off the charts amazing. I purchased two sets of the gold flatware for my son and his wife for Christmas, I thought extremely fair value. When my son opened the package and each utensil was individually wrapped in a cloth bag, his mind was blown. He immediately removed a soup spoon and held it in his hands and noted the perfect balance of the utensil as well as the length which is just beautiful. Upon opening both sets we realized that we were given 6 soup spoons and 10 teaspoons instead of 8 and 8 ordered. I contacted the company on Christmas Day only because I didn’t want it to slip my mind, fully intending to follow up the next week. They responded on CHRISTMAS DAY within the hour they simply asked for a picture of what I received which I sent them and they told me the two additional soup spoons would be in the mail the next day. Does ANY OTHER company do this?? They didn’t even ask that I return the two extra teaspoons … I am beyond impressed with their product and their impeccably graceful service. Thank you so much for this. I will absolutely be back when setting the other kids households up.

"I recently purchased the Matte Gold flatware set from Jazzupco.com for my daughter, and we're absolutely thrilled! The weight and balance are perfect—not too heavy, not too light—and the brushed finish is even more beautiful in person. The flatware is incredibly sturdy, and they are clearly built to last, easily elevating everyday meals to something special. In addition, we changed our minds on the color of flatware we wanted, and the staff at Jazzupco.com made it SO EASY and pleasant for us to do this! THANK YOU again JAZZUPCO.COM!!!!

Love love love my new flatware! It’s so classy and elevated my dining table!

We were looking for new flatware for everyday use but also entertaining, nothing really stood out as the right combination until we saw the JazzUpCo Flatware. Heavy duty but classy, love the gold tone. Added the wooden kitchen utensils as well. Great to not have the plastics spoons and spatula's any longer. All top quality stuff.

The product quality is excellent but unfortunately the dimensions are too big for me. Would have loved to use them.

Rosie from the Customer care team is amazing even towards someone who've troubled them so much :)

I bought recently a set for 8 people gold matte finished and we love them. They are definitely worth the hype I had to do a complete makeover of my kitchen drawer to show them off. I would definitely recommend this to everyone who wants to give it a try don’t worry they are as good as they seem. The customer support even reached out to me to find out how I feel about them after receiving them. That’s special.

Got my order today. And the flatware is fine. But the cups and wine glasses are absolute garbage. Incredibly thin and lightweight and absolutely not worth the money. And makes me doubt the true quality of the flatware.

The return process is a hassle and just automated messages. I still haven’t been able to process the return. Do not waste your money on the cups and wine glasses. You’re better off getting a $20 set off Amazon.

Great product, styling, color and shape are nice. What makes this company and product even better is the customer service. Quick responses and great accommodations for making the customer happy.

I love my flat wear and my dinnerware set! They both are so gorgeous and such good quality. I will definitely be making another purchase for the holidays!

I love the quality and their customer service is excellent!!!

They have become a regular part of our day to day meals because of the quality of the cutlery, and personally we just also love the color options that come with the set.

I’ve loved my flatware set for about a year now, but when I had questions, I reached out to the customer service team. I was blown away at how quickly they responded to me, making me feel important to them and they understood my concerns and worked with me to find a solution. Overall, I will continue to rave about this product and this company.

I wanted to use the slilverware for a while beore writing the review. And thus far really satisfied.
Some things we love. The fork and spoon handles are just a bit longer than any others I have owned before. It comes in handy for so many things that you do, and it does not get in the way. They are definitely sturdy and well made.
The only gripe I have is that the knives could use more width to make them a bit more sturdy. Their side profile looks cool, but functionally a broader surface would give more functionality and less flex when using them for spreading or scraping.

Not only is the product gorgeous, sturdy and very stylish but the customer service is top notch. I had a minor issue with one piece of my order and they immediately responded to my concern and sent out a replacement product. I have shown all my family and friends how gorgeous it is and highly recommend them to everyone searching for new dinnerware.

Outstanding products, I’ve ever been more excited about a fork 😂.
I was so happy with my utensils, I decided to order the flatware. It’s simply beautiful. My order came very quickly and as I was unpacking everything I noticed a broken bowl. I reached out the care team and they remedied the problem within 48hrs. Highly recommend Jazzupco!

My silverware drawer was a mismatch nightmare UNTIL I bought Jazzupco silverware-it is absolutely beautiful! It is everything they advertise! I bought the brushed silver and I love how it is functional and modern and pretty! Now my drawer is a match made in Heaven! Thank you!

I bought 12 person set, chopsticks and other stuffs in gold on Dec 2022 spending bit more than $360
Some of them started to fade color early 2025.
I ran out of 1 year warranty so I emailed their cs.
They emailed me back asking some questions about how I washed them. I used dishwasher and sometimes handwashed them like I wash other stuffs. I was so annoyed to email them back.
Just think twice before you buy gold color

Update - Jazzupco.com reached out and offered to replace my sets for $79. I took the deal and requested them in matte silver instead of matte gold. I haven’t used them yet. Hopefully they will last this time.

I ordered a 16 piece flatware set. The quality is excellent, the weight is perfect, and the finish is beautiful. I would highly recommend it to anyone who needs a new set of silverware.