Jewson Bewertungen 

Update 9 September

There has been positive contact with the Branch manager following intervention by a gentleman who responded to the email that was addressed to the CEO, his title I am not aware of.

Update 7 September

Apparently Feedback @jewson read the reviews but do not respond apart from an automated reply saying they have received your email.

Update 5 September
I would like to reduce my rating to ZERO stars

Still not resolved, have emailed CEO regarding the lack of Customer service/keeping us advised of their intention to place the debt in the hands of Solicitors being led up the garden path by the Development Manager regarding price matching. We had a reply from Not the CEO who states that the teams are investigating and working with us to resolve. The only contact was with Credit Control to explain the Charges we have received and the CCJ charges the solicitor has raised. We paid the outstanding charges with include all the charges in the hope that Jewson/Stark would deliver the price matching that was promised. Was the price matching exercise that started at the commencement of the project just a ruse to get our business? We are beginning to have our suspicion's.

In addition to using emails directly, we are using Resolver.co.uk to contact the company as recommended by Moneysavingexpert but have not had a response from the company

Update 26 August
Have had to pay account without the promised price match to avoid CCJ proceedings, we will be pursuing this matter further. Very disappointed in customer services at Jewson

Update 25 August
Letter received today taking court action even though we have provided more information as requested by feedback at Stark

Had a price match agreement with Branch manager but when it came to the end of the project he kept saying he would sort out the price match, then we received a £200 fine from Stark accounts for not keeping up with the massively inflated prices. Now after leaving it with the Manager and no further communication we have a letter from their solicitor demanding payment plus their cost of over £500, how stressful is that and so disappointed that the Branch Manager did not stand by his agreement to sort out the discount.
Very bad customer service

Placed an order online this morning for the Bideford branch just been to collect to be told that the stock on the computer is wrong so a wasted 45 min 20 mile round trip, told by the manager they may be able to order the missing items for monday - very poor customer service won't be using them again

(DEAL Branch) - Very quick and helpful, knowledgeable and priced well. Can't fault them!

First time I have been to Jewsons since they moved to Tovil. John was fantastic and helped me sort out my issue. I left a very happy customer. Thank you John and your team mate (sorry did not get his name). Two guys who went the extra mile.

Jewson Hereford
We have had to keep phoning them to track the order of some concrete posts - paid over £2000 and still we are being told different days for delivery, then it doesn’t arrive with no phone call so yet again we’re chasing up them. No courtesy phone calls they just seem to blame each other.
Unfortunately we had to order more due to another mistake by them and not putting it on the order and was told we will get a discount on them due to the messing around we had, by my working out this was around a £6 discount!!!!
We need to spend the same amount again to do the other side of our garden but will now be going elsewhere.
This is still ongoing

Had to order some heavy duty stuff and it was promptly and neatly delivered, but the only problem was it was delivered on a wooden crate that they would not take back after I emailed them. Had to skip it which is rather wasteful, hence the 3* rather than 5* score.

They should take back their delivery crates.

Called up the Leiston branch to see if they had loo seats, and if they didn’t have the right one, would they order? Said yes. So drove to Leiston, they didn’t have the right one, said they would have no idea how to order, and told us to call the Lowestoft branch. Jewson have since asked for further details, but then have not followed up. Conclusion- Avoid if at all possible.

I waited patiently at the counter for assistance and when the guy approached I asked if he could help me with a few items. His reply was "Maybe" I accepted that then asking if he can colour match paint (I took a sample pot) he replied I don't know if we can do that, you need to paint it on card and it may not be the same colour, which again I accepted. What I didn't accept was his constant unhelpful manner when I asked can you show me where the paint brushes and rollers are. He replied, I might be able to help with a certain arrogance to his response. I created a Trade Account with them but quite honestly the customer service I received from this particular person was shocking! I went in with a male friend who said he's always been fine with him. So clearly, it's a woman asking for assistance that he disliked (we were the only people in the store at this time) Never again will I set foot in Jewsons Diss, deleted my account and you know who you are.....The worst experience ever trying to purchase items. I sadly can't tell you what I think of you on here but maybe it's time you retired early.

I went to the Jewson Stockport branch (Greg St) Reddish on Mon 13.7.26 at around 12.35 to buy some paint. It took a minute for me to be seen to as there were a number of men sat at computer screens behind the main desk. None of them seemed to be in a hurry to serve me. When I was eventually seen to (by a rather portly bespecticled middle aged fellow) he was less than professional in his approach even rude. When I asked if I could order some paint please? He repeated back to me my question like I was speaking another language. When I affirmed what I wanted the man in question searched on the computer for the paint I needed. He told me that they didn't stock the paint at the branch and that he'd have to order it in & that it'd 'cost me'. I knew before hand that the paint would have to be ordered as it was a special tint that needed to be mixed. Hence the reason for my opening question 'could I order some paint?'When I asked how much it would cost to order it in he said he 'didn't know' I then asked him for a ball park figure for the possible cost of ordering it in he then said he didn't know before going back behind his computer screen. At this point I'd had enough and told the man to forget it - I knew he was being resistant as I'd looked up the paint, its availability and it's cost online and it really should have been a straight forward purchase. Before leaving the man asked if i'd like to leave my details - God only knows why. I later went to Brewers in Bredbury to buy the paint I needed. I was met by a professional & polite shop assistant that mixed the paint I needed in about 5 mins signed me up for an account and even gave me a 10% discount. Moral of the story, if you need paint, reside in Stockport and appreciate a professional service stay away from Jewsons they're clowns and go to Brewers.

On the 5th july I sent a enquiry request to hire a garden shredder as per instructions on the website. I needed it for the 10th july.
On monday I rang the customer services to ask for an update as I needed to know if I was going to get it in time, I spoke to a lady who said the request goes to my local branch and they would be in touch and not to worry as it takes a day or two for them to be in touch. She reassured me not to worry and found it amusing that I was panicking as this was my first time hiring equipment from anywhere. On 8th july I sent a email again asking if I was able to hire the shredder. Its now 11th july nor has the local branch been in touch and ive had no response for the email I sent. How does this company even exist?

Tiverton Branch is shocking. They are rude, surly and completely not on the ball. Pea gravel (that was not pea gravel) delivered but the land drain was not (like I need land drain and pea gravel together) I am still waiting 4 weeks for a delivery of an item they have! When called “Steph” Was rude - she said “blunt” and hen I asked for a credit only to be told the pea gravel to be collected “would take 2-3 weeks”

Piss poor service, expensive and just rubbish.

Sandown Isle of Wight
Huge thanks to Phil , Zak and the rest of the staff.
They really go out of thier way to get you what you need and above all it’s happy atmosphere there.
Thanks all

We consistently receive excellent service from the Lower Addiscombe Road Branch in Croydon. The assistant manager Tom is quick to respond to telephone calls and emails and deliveries are well managed. In return we always pay our account promptly so its a win win for both of us. Keep up the good work. Kind Regards. John

I went there in a hot evening, about 20 minutes before closing, and was advised to send an email with what I needed. I did, but the email was mistakenly sent to the Hoddesdon department. Even so, nobody replied.

I called the store again and was told to send my email to the correct department, which I did immediately. Once again, I received no response.

In the end, I assumed Jewson wasn't interested in my business, so I bought what I needed elsewhere.

This is regarding the Woking Horsell branch. the manager and the so called senior sales should both be sacked. The customer service is disgusting. Senior sales acting like some estimator, that does not know how to quote materials. On the website it clearly shows the price and free delivery. i get a quote back for more than what it is advertised online and a delivery charge also added when it should be free delivery, which is a breach of trading standards. it would have been easier to order online which gives me the correct total figure with free delivery. Stay away from this branch the manager and the so called senior sales are SCAMMERS !! Furthermore it states if you open an online account you will get discounted prices, however as mentioned i got quoted hundreds more than what it clearly states on their website. I think i will report this to Trading Standards. LET ME WARN PEOPLE HOW THEY OPERATE !!!
1. They get you to open an account, stating that you will get discounts.
2. When you Log in, suddenly the prices from there website disappear.
3. They then want to quote you at a higher rate than what is advertised on their website (never mind a discount)
4. It clearly states on their website that deliveries are free after you spend so much. However when they quote you they charge for delivery.
5. No i do not want to contact you as you clearly are a bunch of SCAMMERS. You have the quote on file, you can look at it and get back to me as you have all my contact details.
6. They respond on Trustpilot like this to come across as innocent which they are not as i'm not the first person this has happened too. It's just lucky I work with estimates daily and they got caught out.
7. Other customers have not been so lucky, they have paid and when they realise Jewson has charged them more than advertised on their website, they refuses to reimburse the clients.
IT IS BLATANT FRAUDULENT METHODS THEY ARE USING across all their branches by the sound of things after reading reviews. I have closed my account after 1 day.
Update again to your response. If you go into a shop, any type of shop & a price is displayed as it is on your website which you tried to hide from me once i had opened an account. You cannot then say oh that is not the price anymore it is now this. So if i go into Currys and say i want that TV and it is £300, they are not going to turn around and say actually it is £400 and now it is not free delivery if you spend so much, we are now going to fraudulently charge you for delivery now. Surely anyone reading this review will see your bad practice and intentions. Hopefully after reading this you will stay well clear of Jewson's. A lot better companies out there that will not try to be smart and blatantly try rob their clients. I will say it again you have been doing this for a long time to your clients and getting away with it and refusing to reimburse them. You are a disgrace from the bottom of the chain to the top. So stop trying to get trustpilot to remove my legite review. I hope you lose so much business with this review and you can then thank your incompetent staff.
UPDATE. Jewson Head Office did not succeed in trying to get my review removed as Trustpilot checked it and knows it is a honest legit review as can also be verified by the so many other bad reviews on here !!!

I ordered (online)some Marshall’s Tegula Block Paving for delivery by the St Helens Branch. Unfortunately when they arrived I noticed that a number of one size were defective and unusable in that the aggregate was exposed. I contacted Customer Services who put me in direct touch with the St Helens Branch who readily agreed to replace the defective blocks.
In all this I received most helpful first class service from the original delivery driver (whose name I did not "catch"), Amy Burrows (Customer Services), Vaidas (St Helens) and Will who delivered the replacement blocks.
It is testimony to this company and its employees that when there was a problem, they took full responsibility and resolved the matter in a helpful, professional and positive manner which is much appreciated - many thanks.

They don't show an M20 Washer available on their website.

#Basingstoke
I ordered a telescopic Velux window opener from Jewson yesterday. When I arrived in store, it wasn’t actually in stock. A very kind member of staff located one in Winchester and went to the trouble of driving all the way there and delivering it to my home address a few hours later! I couldn’t be more impressed. Jewson Basingstoke went above and beyond. I can’t recommend them highly enough. Thank you so much!

Ordered from Jewsons Margate 7th May for delivery on the 25th.
On the 9th I cancelled the order as I no longer needed the item, this was forwarded on and I received no confirmation of cancellation.

Fast forward to the 25th and the item hadn't arrived so I presumed the order was successfully cancelled but not communicated and no refund.

I waited until the 5th of June to make contact regarding the refund in order to give time to process, and I received a response from the assistant branch manager on the 11th of June telling me to get in touch with the web team. I attempted this, and was given a generic customer service email which I contacted on the same day, the 11th. As of the 26th of June I have still received no update, am £110 down and have had to launch a chargeback/section 75 with my card provider.

I've had good experiences with Jewson in the past but this experience has ensured I will never use them again.

I asked the Jewson driver to move his vehicle. I'm a 57 Yr old disabled person.
I was met with " fk off I'll park wherever I like. I was then threatened and told to watch out for my car, as the driver then threatened to smash into it.
What an absolute disgrace.
Police will be notified. Company already aware. I called them in disgust.
NOTE I did not require a delivery from Jewsons. I was just someone returning home. It was my next door neighbours delivery. There are certainly no issues with my neighbours or their workmen.
If a Jewson driver is this abusive to members of the public whilst blocking a clearly marked disabled bay, why would anyone not complain. Jewson drivers are the first face a customer sees.And in my experience, its a standard set by management and it filters from the top down.
In their only defence, I was called and the driver will be suspended and an internal investigation by Jewson.
No member of public deserved my experience today. It was totally unacceptable