JF Automotive Kent Bewertungen 

Went to buy a gearbox tuning module and price said £262.50 put it in the basket and went to pay and it went up to £315. Emailed them and just got a load of bull replys saying it was VAT!!! And then they blamed it on my pc, Even borrowed next doors laptop to show them it made no difference PRICE WAS STILL £262.50 until i went to pay. WILL NEVER USE THIS COMPANY AGAIN AND NEITHER WILL NONE OF MY FRIENDS

Went to JFA for a service & spark plug change on my Volvo S60 as Volvo wanted over £600 just for an Oil change and even though the new to me car had a full Volvo service history they wouldn't tell me what had been done!
Anyway I had used JFA before and now that they do their own mechanical work rather than using the awful garage opposite I decided to give them a try.
They were competitive on price and agreed to do the plug change, oil and filter service and brake fluid change all for well under what Volvo wanted just for the oil & filter change.
The spark plug change went fine but once they had drained the oil they could bot remove the filter saying that it had been over tightened. In the confusion I totally fogot about the brake fluid change but nevermind.
When I got home I did a quick google and you need a specific wrench tool for the Volvo S60 (and most other modern Volvo's) rather than the usual filter removal tool. I did email them and tell them this and even offered to buy the tool myself (it is not expensive) and I am pretty sure when using the correct fitting tool the filter would not be too tight to remove without damaging it.
Overall the service I recieved was good and I would probably go back but would make sure that theu lly have the correct equipment to perform the job, something that you would expect them to do themselves really.
All the staff their were absolutely great and I would recommend them although with the caveat that you check that they have worked on a similar vehicle to yours before.

I paid JF Automotive for a gearbox tuning service for my Audi A8L D4 (2011).

The service description clearly states "Smoother gear shifting." After the tuning, the gear shifting was noticeably improved from 4th to 8th gear. Regarding 1st, 2nd, and 3rd gear, the shifting behavior initially improved, but unfortunately the original rough shifting returned after only 2–3 days.

I informed JF Automotive about this and also acknowledged that the tuning worked much better from 4th to 8th gear. Unfortunately, the problem with the lower gears remains unresolved.

I understand that technical problems can sometimes be difficult to resolve, and I was prepared to work with them to find a solution. However, what disappointed me most was how my concerns were handled afterward.

I contacted JF Automotive several times to explain the situation and ask for help. I also contacted John Ford directly on LinkedIn twice, but did not receive a response to those messages.

After raising the issue again, I finally received a reply from James Marshall, saying that I was welcome to call them, but that they "do not have a solution."

I find this very disappointing. If a customer has paid for a service that does not work as expected, I believe the company should make a genuine effort to find a satisfactory solution or at least discuss what can be done regarding the service that was paid for.

I gave JF Automotive several opportunities to address the matter directly before deciding to share my experience publicly. Unfortunately, I do not feel that my concerns have been taken seriously.

Based on my experience, I cannot recommend JF Automotive. I hope they will take this feedback seriously and improve the way they handle customers when a service does not deliver the expected result.

New Update – 21 September 2026:
John Ford responded publicly to my Trustpilot review and suggested that I contact him by email. I have now sent him three emails, but unfortunately I have still received no response.

First class service
Would recommend them to anyone who has a ad blue issue

Great staff and Clean garage. Had some major works done on my VW and she’s driving nicely since with no issues.

Service and support was wonderful. Communication was excellent. The only downfall was I had to wait for almost a month for my custom mapping and dyno. It was worth the wait eventually. My vehicle runs like a dream and they said that if I have any issues I can bring it back for investigation. Service are flawless.

First class service from a first class company.
Thank you

Bad customer care serivce .
I wasn't kept updated on the progress of my car .
Also when i eventually collected my car i was told that everything was done . But as i was about to drive off one of thier technician stopped me and said that they forgot to clear all the fault codes and re-programme the car .
Overall a very poor customer serivce and lack of communication between staff and customer .
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They were able to fix our Tesla suspension. But price was quite dare in our open. But all fixed and now working great. Thanks

Absolutely outstanding service from Alex at JFA!

Last week, we ran into a difficult problem because my Abarth already had an old generic Stage 1 remap that couldn’t be removed. Instead of giving up, Alex went above and beyond. He spent time investigating the issue, contacted his suppliers for support, and kept me informed every step of the way. He then rebooked my car to make sure the job was done properly.

Today, Alex successfully removed the old remap and installed a custom Stage 1 tune. The transformation is incredible! My Abarth now drives much smoother, has much better power delivery, feels significantly faster, and is a pleasure to drive. You can really feel the difference that a proper custom tune makes.

I honestly can’t thank Alex enough for his hard work, patience, and determination to solve a problem that wasn’t straightforward. His knowledge, professionalism, and customer service were first class from start to finish.

I highly recommend Alex and the team at JFA. Thank you again for all your hard work—I couldn’t be happier with the result!

Very professional and honest. They tend to high end cars really well.

Don’t trust these guys for your car. I had a stage 3 build done and for the last 2 years I’ve had nothing but issues!!!

Clear communication, friendly and efficient service

These guys really know their stuff.
I went there for a TCU gearbox upgrade which has made all the difference on my car, they were really competitively priced and helped advise me on a few other bits as well.
I’m definitely going back there again for some more upgrades.
I highly recommend these guys, not just for the work they did but the after sales as well. They’ve kept in touch to make sure I’m happy and offered help if I have any questions. Very happy with their service.

Highly recommend going to JF Automotive Kent. Polite and friendly staff, all work carried out quickly and to the highest of standards. Can not recommend enough!

Friendly people and very helpful. Prompt appointment no fuss. Would recommend

Brilliant from start to finish. Helpful, responsive and professional throughout. I dropped my VW T6 off for a Stage 1 remap and just four hours later it was ready to collect. The whole process was straightforward, with no faults or issues at all.

The van drives so much better now – smoother, stronger and much more enjoyable to drive. You can tell they take pride in their work and were happy to answer any questions I had.

I’ll definitely be back for future upgrades. Highly recommended if you’re looking for quality work and great customer service.

I had a stage one tune on my Audi TT.
Very smooth process and professionally done. Everything was explained to me before and afterwards. I would highly recommend JF automotive. Very friendly staff.
Jason. M.

Seat ateca in for dsg service great service and work as always

Took my Golf GTI for a DSG gearbox service and was greeted by a helpful receptionist who answered a few questions. Staff were very polite. Very happy with the work done. 👍