Joe's Sweetie Barn Bewertungen 

Antwort von Joe's Sweetie Barn

21. Aug. 2026

Hi Dennis, thank you for your feedback! We agree and its something we are actively working on - we are in the process of hiring 10 new staff members to ensure we speed up delivery times.

Antwort von Joe's Sweetie Barn

Aktualisiert am 21. Aug. 2026

**Update**

Thank you for your email Roni and providing a photo of the items this is a full breakdown of the items which actually exceeds the £12.99 and has an RRP Value of £13.95

Sour Punch Banana - £2.99
Mike & Ike Root Beer - £2.99
Nerds Rope - £1.79
Sour Patch Kids Watermelon - £1.99
Reese's Fast Break King Size - £3.99
Rainbow drops - 20p

Total = £13.95

Hi Roni, if you pop us a message we can have a look into it with a list of the items you received please? The box should have an RRP of £12.99 which we sell for £4.99 as most items are bast best before.

Antwort von Joe's Sweetie Barn

11. Aug. 2026

As per the constant spamming of our facebook page and threats of negative reviews you have yet again not explained the situation. I will fully explain below.

We have a notice on our website for extremely hot weather in which case Paul this applies to your area it reads as follows "WEATHER WARNING - PLEASE ORDER AT YOUR OWN DISCRETION - EXTREME HEAT IN SOME AREAS - HEAT DAMAGE CANNOT BE REFUNDED"

This is placed at the very top of our website to advise before ordering regarding tne potential melting of items such as chocolate and in this situation you ordered chocolate that melted Paul - that is the 100% truth of what has happened here.

You are now spamming our facebook page with comment such as "Hope it all goes pear shaped for you" and that if we refunded you you wouldn't leave prolonged feedback and 1 star reviews.

As we mentioned on at least 5 occassions we are more than happy for you to leave feedback all we ask is you leave fully details of the full situation yet on every single occassion you have failed to do so.

Antwort von Joe's Sweetie Barn

Aktualisiert am 11. Aug. 2026

Hi Barry, your review is based on which i can only assume is roundtrees Tooty Frooties - we do not stock them nor claim to! Those sweets were discontinued years ago. You purchased Tutti Frutti Bites - this is a completely different product.

*Updated as per customer update*

The liquorice item was refunded as It wasn't in stock at the time of dispatch which we absolutely apologise for! Over the years we have done numerous case studies and 90% pf customers prefer this process rather than further day with emails etc.

Tutti frutti is a flavour not a product, we list the manufacturer in the product description - taste is completely preference, something you may not enjoy someone else will love, this product is actually one of our most popular returning customer purchases.

Also stating we don't care is completely off the mark! You left a 1 star review in comparison to a completely different product that is no longer manufactured and in your follow up referencing "trading standards" all we are doing is responding with truth and facts as we appreciate the trust pilot platform and that anyone reading reviews should be presented with all accurate information.

Antwort von Joe's Sweetie Barn

29. Juli 2026

Hi Joanna, we actually lose money on the 10p Mix up bags - we create them to give customers a Nostalgic feeling as you cannot get 10p mixups anywhere!

The delivery choice is shown before customers proceed through checkout and we would always encourage adding more than just 2 10p bags if its value for money you are looking for as our tracked shipping fee is a set rate due to courier charges. We offer FREE DELIVERY on orders over £40 and as im sure you can appreciate this would be impossible on a 10p order.

Antwort von Joe's Sweetie Barn

Aktualisiert am 17. Mai 2026

Hi, if you send us a message we can investigate as of now we have no idea of any details whatsoever.

Once we have an order number etc we can investigate, rather than leave a 1 star review stating the above when we have currently never had a chance to rectify the situation send us a message and we will resolve the matter!

It may be the order was lost in transit and if so we can ensure the matter is fully resolved but as mentioned above we currently have no details.

**WE ARE ASKING YOU TO MESSAGE US SO WE CAN LOOK INTO THE SITUATION! - CURRENTLY WE HAVE NO ORDER NUMBER OR THEREFORE WE HAVE NOONE TO CONTACT. WE ARE LITERALLY TRYING TO RESOLVE IT ALL WE ASK IS YOU MESSAGE US SO WE CAN RESPOND AND INVESTIGATE**

**Found your message in the spam folder from a few hours ago Stephen, we will investigate and sort this asap!**