Joolca Bewertungen 171

As the years go on, I'm owning more Joolca products. The Hottap v2 makes multi-day camping more bearable. The GottaGo makes night trips to the bathroom a breeze, especially for older person with bad knees. Now with the GottaGo bag, carryying the GottaGo is so much easier. The Ensuite Double gives us space for showering and toilet privacy. Let's see what else Joolca come up with in the future.

Awful customer service. I ordered accidentally with the wrong card and immediately tried to find a phone number to cancel. There is no phone number available so I filled out a form. Hours later someone contacted me saying it was too late. I was able to order with a click of a button but it was impossible to cancel.

The next day, I got a tracking number that said “cancelled” but funds were still processing ($700 from my checking account). 2 days later, they actually went ahead and processed these funds, so I am out $700 and don’t even have the item I intended to order. So now I have to file a dispute with my bank after no help and no one to speak on the phone with.

What a mess right before Christmas. The worst part is I was thinking about reordering using my other card but after this, no way.

Also, with some research, I was able find a very similar product for half the price from another reputable company.

Top notch company. I sent an email. I never have to wait longer than 24 hours to get a reply. They're always kind and steer me in the right direction. I have a few other products and absolutely love them. Top-notch products top-notch craftsmanship just good all around product and company. Customer service is above 5 star

Great experience dealing with Joolca customer service, they couldn't have been more helpful, we purchased a Joolca Gottago Toilet for our camper, perfect, easy to use and keep clean, Thanks Joolca

My wife and I have been a fan of Joolca camping gear for a while now, and own most of their products. Recently, I encountered an issue with the Hottap water heater, which started leaking about a year and a half after purchase.

Initially, I was concerned about the warranty process, especially since we were in Buckeye during below-freezing temperatures when the leak occurred. I reached out to Joolca’s customer service via email, and while the first few exchanges were a bit challenging, I was impressed with their persistence and willingness to help.

At first, they informed me that we should have drained the water and unplugged the hose to prevent such issues. However, after explaining the situation further, they ultimately decided to honor the warranty and replaced the unit.

I appreciate how they handled my concern and the effort they put into resolving the issue. It's rare to find customer service that goes above and beyond like Joolca’s. I’m looking forward to continuing to use their products on our camping adventures!

We absolutely love our Joolca! The customer service is superior. We had a little issue with our faucet and they did not hesitate to send us a new one. Then a year or so later our pump began to run loud and not pump water. Joolca once again stood by their excellent customer service! I highly recommend the joolca!

I purchased the HOTTtap nomad and the Gottago toliet, because I am an avid off-roader and camper and many of the locations I go to do not have showers or toilets. I am extremely pleased not only with the function and quality of my hottap and toilet, but the customer service I received when I needed a couple extra liquid cassettes for my Gotta go toilet that are not on the site for purchase. Within 15 mins of the inquire, I had 2 cassettes on the way! Customer service means so much to me and let me tell you, Incredible customer service, incredible products, and incredible company.

I can’t say enough positive things about Joolca’s customer service. I had an issue with an item I purchased and customer service was so quick respond to my emails, run me through some trouble shooting, and the ship out a replacement item. There were no games, having or check in to get a status update (because it was taken care of so quickly) or being passed to multiple reps and reexamining what the issue was.

My wife and I absolutely 💕 the GottaGo portable toilet from Joolca!!! We go camping a lot in a 10ft travel trailer with no plumbing. This toilet is extremely easy to setup and use. We love that the urine flows into a container separate from any 💩. I emailed customer service to see if we could buy a second container. Marleen was quick to reply and gave me a quote. I purchased online and within a week had it delivered. Afterwards Zephorah reached out to make sure everything was perfect! Joolca is an awesome company selling unique and inventive needed items at a reasonable price. Their Customer Service is very friendly and knowledgeable showing that they truly care about their products and customers. My wife and I are happy Joolca product customers.

Joolca is amazing! Their customer service is top notch. I purchased the ensuite mounted single. Didn't realize that with the high winds, the metal bar would protruded through. I contacted joolca right away and explained what happened. They sent a replacement part right away. I love my ensuite single! Will definitely purchase the nomad soon!

I received my unit as advertised, but initially had some problems, getting the unit to light off and heat the water. Customer service was spot on. Quick, responsive and thorough. With expert guidance we found that a faulty propane canister purchased locally was the problem and not the Joolca 2. My unit now performs flawlessly, heats the water quickly and provides more than enough flow for a good shower.
After a few adjustments I have the flame set in the lower quarter of the intensity range and the water flow at well under half which seems to be exactly right for us. Now we control the unit with the on off switch on the shower head. I have really enjoyed working with the Joolca team and I would most assuredly purchase from Joolca again in the future.
Mark Baird

Joocla and the support team is amazing, quick to respond and very quick to send replacement parts or unit if necessary. I use there for work, and play, and I will always use this company for future use. Marleen was very kind n helpful for the situation I didn’t understand. She figured it out with her team and got me back on my toilet 😝😝😝👌👌👌👌👌👌😎😆🧼🧼

Absolute top notch customer service. Complex issue solved same day at no cost to me. Awesome. Helped by the lovely Veronica.

Great great customer service. I've had two issues with the gottago... Both have been resolved literally immediately even on a Sunday. They replaced parts and got them sent to me the next day. I was one of the early adopters so not upset with the issues expected it in a V1. Also works much better than my chemical toilet doesn't stink at all and maintenance is way easier.

Joolca offers some amazing products. I started off with the complete Hottap line up, and was so blown away with it and how much nicer it made my long fishing and prospecting trips in the back country, that I decided to pre order the Hottub to go along with it. Unfortunately, I had an issue with one of the water ports in the tub after it's second use. I reached out to Joolca, and within a couple of days, my issue was completely resolved. It was one of the most pleasant and helpful customer service experiences I've ever had. My new tub was here within a week, and I've had several great soaks in it already.

Amazing products and a company that stands behind them. I'll be a customer for life.

And by the way, I'm 6'9", and I fit in the hottub with plenty enough room to share it with my 5'7" girlfriend. So if you're on the fence about if the tub is roomy enough for you, trust me, it is.

Had a corner piece break during one of our last adventures with the privacy tent. When we got back from the trip, I contacted the customer care team and they were able to get the tent warrantied and sent out to the house within a few days. Joolca customer care was extremely helpful and pleasant to work with.

Being an off grid camper having a hot shower is a game changer. After a 2 year break I sat up camp and my shower refused to work after exhausting all Joolca self help videos I reached out to Joolca support. They asked for a short video and resolved the issue immediately a case of the blue lines on the wrong side of the pump. Excellent product and Excellent support I’d give 10 stars if possible. A big shout out to Jack and Adrian from Joolca support. My holiday would’ve been ruined. Thank you

My wife is amazed by the “Gottago”! Never thought she’d be comfortable “doing what bears do in the woods”. High tech, and extremely well made, I really appreciate the height of the unit.

Customer service response to my having dropped a part into a disgusting “pit” toilet, was amazing! Totally my fault, they had the part on the way within minutes (literally) of starting a chat. Even better…they covered MY mistake under warranty! This is like Nordstrom level customer service!!!

I have been working in the tech support space for 15+ years so I when I interact with support regarding questions/issues with companies I do business with, I pay attention. You can tell a lot about a company by how you are treated when you have an issue. My support case with Joolca was excellent! Top notch in fact! I explained what the issue was (bad zipper on the Joolca cover) and the rep explained to me that they'd seen that issue before. All I had to do was start a warranty claim and before I knew it, I had a new cover. I didn't even have a receipt for the Joolca as the Joolca came with the camper I bought. So they accepted my receipt from the camper. In less than four days, start to finish, I had a new cover at my door. Vandjo, Fred, and the team were excellent to work with! I was researching other kitchen and shower items as I will be spending a lot of time on the road coming up. After this experience, I will be buying all my supplies from Joolca without question. Thank you for the great job!!

Products are high quality. Customer service is outstanding. I've never dealt with a company to respond and resolve warranty issues as fast as joolca.