Spoke to Carlie to rectify a mistake I made whilst submitting my registration, she assured me it was no trouble and it was dealt with within 10 minutes. Great service.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolutely superb service. Phoned them with an issue on Friday, they were out on Monday. Kiel (ridiculous way to spell Kyle BTW 😂) was very professional and couldn't have done better. Thanks very m... Mehr ansehen
Unternehmen hat geantwortet
I always find Joule really easy to deal with. Everyone in the team is helpful, knowledgeable and quick to come back to us when we need anything. Delivery times are excellent and stock availability i... Mehr ansehen
Unternehmen hat geantwortet
Krissy at Joule was able to fully answer our queries relating to out position re air source heat pump commissioning, registration and warranty. She kindly sent details of terms re the extended 5 ye... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The UK's leading hot water cylinder & renewable heating experts. Integrated hot water & heating systems designed for work, home and the built environment. Tel: 0330 808 8488 Web:www.jouleuk.co.uk
Kontaktinformationen
Vereinigtes Königreich
- jouleuk.co.uk
4,6
Hervorragend
176 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 20 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Krissy has been very responsive and…
Krissy has been very responsive and helpful to my (many!) questions and queries. As an installer we always register the customers product for the warranty and it helps to know that we have a supplier that is always available and I can talk to a human being and not a chat bot!
23. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Tim,
Thank you for the great feedback! We’re really glad to hear Krissy has been so helpful and responsive — we know how important it is to get clear, timely support, especially for installers.
We’re proud to offer real, human support when it matters most, and we truly value your continued partnership.
Best regards,
The Joule Team
Excellent customer service
Excellent customer service. Krissy from customer care helped us along the issues we have been facing. She is highly responsive to our emails and take actions quickly to make sure our system receive the necessary care.
18. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Carrie,
Thank you for your wonderful feedback! We're so pleased to hear that Krissy was able to support you so effectively. Her responsiveness and dedication to resolving issues are a real credit to our team, and we’ll be sure to pass on your kind words.
We really appreciate you taking the time to share your experience.
Best regards,
The Joule Team
On time, good communication
Very helpful and polite engineer.
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Sarah,
Thank you for your feedback! We're glad to hear everything went smoothly and that our engineer was helpful, polite, and communicated well.
We really appreciate you taking the time to share your experience!
Best regards,
The Joule Team
This is my first time dealing with…
This is my first time dealing with Joule and I am very impressed with their prompt professionalism in dealing with my problem.
Thank you.
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Neil,
Thank you for your lovely feedback! We’re delighted to hear your first experience with Joule was a positive one. Prompt and professional support is what we strive for, and it’s great to know we made a good impression.
Thanks again — we’re always here if you need us!
Best regards,
The Joule Team
I was very happy with the engineer…
I was very happy with the engineer Paul. He listened as I explained the fault and dealt with the issue. I was impressed by his professionalism and understanding.
13. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Mrs Jackson,
Thank you for your kind words! We’re so pleased to hear that Paul provided such a professional and understanding service. Listening to our customers and resolving issues effectively is exactly what we aim for, and we’re glad Paul delivered that experience.
We’ll be sure to pass on your feedback — it will mean a lot to him!
Best regards,
The Joule Team
Installer
We are a plumbing contractor who install Joules cylinders.
we feel we are in safe hands and well looked after with the after care team - especially Ellie who always goes the extra mile to support and help us when required.
Highly recommended!
28. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Caroline,
Thank you so much for your kind feedback. We're delighted to hear that you feel well supported by our aftercare team, especially Ellie. We’ll be sure to pass on your appreciation to her — she truly goes the extra mile!
We look forward to continuing to support you and your team.
Best regards,
The Joule Team
Very knowledgeable
Great, fast response from a very knowledgeable Ellie.
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Angie,
Thank you for the great feedback! We’re so pleased to hear Ellie was able to help quickly and knowledgeably. We’ll be sure to pass along your kind words – she’ll be delighted!
Best regards,
The Joule Team
Great customer service…
Called customer service with some issues our installers didn't know about. Ellie was very helpful and gave advice and arranged for the manual to be sent to us (installer told us there wasn't a manual) great service, thanks
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Neil,
Thank you for your lovely review! We're so pleased to hear that Ellie was able to help and provide the support you needed. We’re always here to assist, and it’s great to know the service made a difference.
We’ll be sure to pass on your kind words to Ellie – she’ll really appreciate them!
Best regards,
The Joule Team
Great customer service
Great customer service from Krissy. Always prompt and helpful responding to e-mail queries
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Stephen,
Thank you for your lovely feedback! We're so pleased to hear that Krissy was able to help with your queries. We'll be sure to pass on your kind words to her – they’ll mean a lot.
Thanks again for taking the time to share your experience!
Best regards,
The Joule Team
Great if you want your house flooding
Very poor quality products which fail long before they should. Try to blame lack of servicing for faults rather than accept they build water tanks out of corrosive materials. Absolute morons and customer service is non existant. Avoid like the plague
26. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Tim,
We're sorry to hear about the issues you've experienced. We understand how frustrating this situation must be. However, to maintain product performance and ensure safety, regular servicing is required as outlined in the warranty terms provided at installation.
Unfortunately, as your unit has not been serviced since it was installed over seven years ago, it falls outside of the warranty coverage.
If you need help arranging a service or replacement, our team is still here to assist—please feel free to reach out.
Kind Regards,
The Joule Team
I want to say thank you so much to…
I want to say thank you so much to Vincent @joule who was so kind and helpful to my son Wayne who spoke on my behalf and to say thank you to Lee who came out to repair my joule water heater and I would not hesitate to recommend them .
Kind Regards
Margaret Thorne
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Margaret,
Thank you so much for your kind words and for taking the time to leave a review. We’re delighted to hear that Vincent was so helpful to your son Wayne, and that Lee was able to get your water heater sorted. We’ll be sure to pass your lovely feedback on to both of them.
Your recommendation means a lot to us – thank you again!
Kind regards,
The Joule Team
The team were so lovely when I called…
The team were so lovely when I called about my cylinder claim, they talked me through everything I needed to know and were so understanding of my issue.
Thank you all!
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Gareth,
Thank you so much for your kind words. We're really glad to hear that our team could support you and make the process easier. It's great to know you felt understood and well looked after – that’s exactly what we aim for.
Thanks again for sharing your experience!
Best regards,
The Joule Team
Amazing service from start to finish
Amazing service as always before, during and after our purchase. Our local rep Scott was helpful, knowledgeable & always available to contact. I gave no hesitation in recommending Joule UK to our customers.
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Jimmy,
Thank you for such a fantastic review! We're delighted to hear that you've consistently received great service throughout your experience with us. We will be sure to pass on your kind words to Scott too!
We truly appreciate your recommendation – it means a lot to us!
Best regards,
The Joule UK Team
Problem fixed
Paul came this morning to look at a problem with the heat pump, he found the problem and fixed it quickly. Would definitely recommend joule to anyone.
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Joy,
Thank you for your kind feedback! We're so pleased to hear that Paul was able to quickly identify and resolve the issue with your heat pump. We’ll be sure to pass on your appreciation to him.
Thanks again for the recommendation – it really means a lot!
Best regards,
The Joule Team
Quick replies and friendly help
Dealt with a registry issue very quickly and the support was very helpful.
6. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Simon,
Thanks for your feedback! We're glad to hear the team was able to resolve your registry issue quickly and that you found the support helpful.
We really appreciate you taking the time to share your experience!
Best regards,
The Joule Team
Antwort von Joule UK
Hi Julia,
Thanks so much for your review!
The Joule Team!
Brian, Heating Engineer
Brian, the heating engineer arrived nice and early, got straight to work identifying the problem with the heating system and fixed it without any problems.
28. April 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Julie,
Thanks so much for the great review! We’re glad to hear Brian was able to get to work quickly and sort the issue without any hassle. We’ll be sure to pass along your feedback—he’ll appreciate it!
If you need anything else, don’t hesitate to get in touch.
Best wishes,
The Joule Team.
Very Professional Warranty Visit
Senior Engineer Dean visited today , a very personable man who clearly was very experienced with the Joule system. He very quickly replaced two pumps and a circuit board under warranty. This allowed him to do more diagnostics from a stable position. The system fault was found to be an installation problem, this was fully explained. Dean provided his details to pass onto the installer if required. Very good and professional visit.
28. April 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Chris,
Thanks for taking the time to share such thoughtful feedback. We’re really pleased to hear that Dean’s experience with the system helped quickly pinpoint the issue and explain everything clearly. It’s always reassuring to have someone thorough and professional on the job. We’ll be sure to pass your comments on to him—he’ll really appreciate it.
Please don't hesitate to reach out to us again if you need!
The Joule Team.
You only find out how good a company is…
You only find out how good a company is when something goes wrong. Great communication from start to finish and problem solved. Thanks Bryan!
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Nick,
Thanks so much for the review! You're absolutely right—it’s when things go wrong that service really counts. We're glad Bryan was able to get everything sorted and kept you in the loop along the way. We’ll be sure to pass on your thanks!
Best wishes,
The Joule Team
Excellent customer service
Having had no joy from the installer of a new air source heat pump, Ellie Kershaw from Joule promptly sent me the warranty certificate and couldn’t have been more helpful. Pleasure to deal with.
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi,
Thank you for your kind words and for taking the time to leave a review. We're sorry to hear you had difficulty with the installer, but we're very glad Ellie was able to assist you quickly and effectively. We'll be sure to pass on your feedback to her—she'll be delighted to hear it!
If there's anything else you need, please don't hesitate to reach out.
Best wishes,
The Joule Team
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