Spoke to Carlie to rectify a mistake I made whilst submitting my registration, she assured me it was no trouble and it was dealt with within 10 minutes. Great service.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolutely superb service. Phoned them with an issue on Friday, they were out on Monday. Kiel (ridiculous way to spell Kyle BTW 😂) was very professional and couldn't have done better. Thanks very m... Mehr ansehen
Unternehmen hat geantwortet
I always find Joule really easy to deal with. Everyone in the team is helpful, knowledgeable and quick to come back to us when we need anything. Delivery times are excellent and stock availability i... Mehr ansehen
Unternehmen hat geantwortet
Krissy at Joule was able to fully answer our queries relating to out position re air source heat pump commissioning, registration and warranty. She kindly sent details of terms re the extended 5 ye... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The UK's leading hot water cylinder & renewable heating experts. Integrated hot water & heating systems designed for work, home and the built environment. Tel: 0330 808 8488 Web:www.jouleuk.co.uk
Kontaktinformationen
Vereinigtes Königreich
- jouleuk.co.uk
4,6
Hervorragend
176 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 20 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Krissy
Krissy, absolute legend, handled the service call brilliantly, great communication and very clear instruction.
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Adrian,
Thank you for the fantastic feedback! We couldn’t agree more—Krissy is an absolute legend, and we’re thrilled to hear she handled everything so brilliantly.
We’ll make sure Krissy sees your kind words—she’ll really appreciate it!
Best regards,
The Joule Team
registered wrong address
Phoned customer service, answered quickly, sent email, with new info, all changed over quickly
15. April 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Ben,
Thank you for your review. We're glad to hear our customer service team was able to assist you quickly and get everything updated without hassle.
If you need anything else, we’re always happy to help!
Best regards,
The Joule Team
Joule UK appointment
Kristy phoned today (Friday) to inform me that one of their engineers will visit on Monday (next working day), which is prompt. Kristy’s telephone manner is to be commended as she was polite, helpful and courteous.
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Steve,
Thank you for your lovely feedback. We're so pleased to hear that Kristy provided you with a prompt and courteous service—she’ll be thrilled to receive your kind words.
We’re glad everything is moving forward as planned and we’ll continue to do our best to support you. If you need anything in the meantime, don’t hesitate to reach out.
Best regards,
The Joule Team
Prompt & Clear
Prompt, helpful and clear customer service. Thank you to Krissy!
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Stevens,
Thank you for taking the time to leave a review. We're thrilled to hear you had a positive experience with our customer service. We'll be sure to pass your thanks on to Krissy—she’ll be delighted to know her support made a difference.
If you need anything else, we’re always here to help.
Best wishes,
The Joule Team
Heatpump not performing as should
The engineer Dean really made an effort to check investigate and help get pump running as should.
Not there yet and few things to try still but on right track.
Friendly and polite also.
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi,
Thank you for your kind words and for taking the time to share your experience. We're really pleased to hear that Dean made a great effort and left a positive impression. It's great to know you're on the right track, and we appreciate your patience as we work through the remaining steps.
If there's anything more we can do to assist in the meantime, please don't hesitate to reach out.
Best regards,
The Joule Team
Engineer was excellent
Engineer was excellent, Brian was on time, courteous, very knowledgeable and took time to reset the whole system after carrying out the replacement of new parts
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Graham,
Thank you so much for your review! We’re thrilled to hear that you had a great experience with us and we'll be sure to pass on your kind words to Brian. Your feedback means a lot, and we’re grateful for your support.
If there’s anything else we can do for you, feel free to reach out!
The Joule Team.
Fantastic service
When my air source heat pump failed shortly after installation Joule were asked to visit. The lady on the phone rearranged things and an engineer Keil, arrived the next day. He gave an instant diagnosis, fixed the fault and explained how to get best efficiency from the equipment. Keil was pleasant, efficient and knowledgeable. Thank you so much.
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Dawn,
Thank you for your wonderful feedback! We’re sorry to hear about the issue with your heat pump but are so glad Keil could diagnose and resolve it quickly. It's great to hear he was able to provide valuable advice on getting the best efficiency from your system too - who doesn't love that! We’ll be sure to pass along your thanks to him — your appreciation means a lot to us!
Best wishes,
The Joule Team.
Fantastic service .
Fantastic service .
Polite and knowledgeable engineer Brian.
Identified the problem quickly and rectified it.
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Neil,
Thank you so much for your review! We’re thrilled to hear that you had a great experience with us and we'll be sure to pass on your kind words to Brian. Your feedback means a lot, and we’re grateful for your support.
If there’s anything else we can do for you, feel free to reach out!
The Joule Team.
Great service provided for after care…
Great service provided for after care ,been able to send out a joule engineer to check out a problem with a new heat pump to rectify this is fantastic service .customer care team and appointment booking team very efficient and accommodating. Thank you Daniel and Chrisy who dealt with my request and also the team in Ireland Stephen and Alan who also helped me ,brilliant service thank you
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Paul,
Thank you for your lovely review! We're so glad to hear you had a positive aftercare experience and that the issue with your new heat pump was resolved smoothly. We'll make sure to pass on your thanks to Daniel, Chrissy, Stephen, and Alan — as well as the wider customer care and booking teams in the UK and Ireland. We really appreciate your kind words and support!
If there’s anything else we can do for you, feel free to reach out!
The Joule Team.
Outstanding customer service
Brilliant customer service. Raised an issue and was fixed in under a week including new part being fitted. Very friendly and professional. Highly recommend.
28. März 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi,
Thank you for the great review! We're so pleased to hear your issue was resolved quickly and that you had a positive experience with our team. Your recommendation means a lot — we really appreciate your support!
Best wishes,
The Joule Team
Krissy Ramsden has again gone above and…
Krissy Ramsden has again gone above and beyond. She’s professional, efficient and demonstrates expertise. She responded immediately to an email asking for help - resolving the issue immediately. A fantastic ambassador for Joule ! Thank you Krissy.
27. März 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Fiona,
Thank you for your kind words! We're thrilled to hear Krissy provided such outstanding support — she truly is a fantastic ambassador for Joule. We’ll be sure to pass on your thanks; feedback like this means a lot to the whole team!
Best wishes,
The Joule Team.
Excellent communication from the…
Excellent communication from the company and the engineer. The engineer was very knowledgeable and experienced. Explaining everything.
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Anthony,
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot, and we’re grateful for your support. If there’s anything else we can do for you, feel free to reach out!
Best regards,
The Joule Team
Leaking immersion thermostat
The initial chat bot contact did not work. No email or call.
Second attempt gave fast email response and a engineer onsite within a couple of days with the immersion heater issue resolved. Thank you
25. März 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Alistair,
Thank you for your feedback. We're sorry the initial chatbot contact didn’t work as expected, but we're glad to hear things were quickly resolved on your second attempt. Great to know the immersion heater issue was sorted promptly — we’ll share your thanks with the team!
If there’s anything else we can do for you, feel free to reach out.
Best wishes,
The Joule Team
Joule were super supportive and…
Joule were super supportive and responsive to us and our project- they gave us all the info we needed and helped us at every turn. I highly recommend them to anyone thinking of opting for a heat pump
13. März 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Jack,
Thank you for the fantastic feedback! We're so pleased to hear our team could support you throughout your project and provide the information you needed. Your recommendation means a lot to us — we're always here to help anyone making the move to heat pumps!
Best wishes,
The Joule Team
Great company to deal with.
Great company to deal with from design to completion.
Customer contact centre are always really helpful and technical are very good at going through and hiccups over the phone.
Have been approached by other ASHP to use their kit and I see no reason to move as Joule are pretty on it!
21. März 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Martin,
Thanks so much for the great review! We're delighted to hear you've had a positive experience from design to completion. Our customer contact and technical teams will be thrilled to hear your feedback. It's great to know you’re sticking with Joule — we really value your continued support!
The Joule Team!
Good experience with CS
Good experience with Joule customer service. Krissy took good care of my boiler appointment service and replied my inquires efficiently. Keep up with the good CS!
11. März 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi RK,
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience with us.
We appreciate your support!
Best wishes,
The Joule Team!
Fixing heat pump problem
It took a while to get an engineer to visit but when they did Daniel Blunden did a great job fixing the problem very professionally and quickly.
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Bob,
Thank you for your review and feedback. We're sorry for the delay in getting an engineer out, but we're glad to hear Daniel was able to provide a quick and professional fix. We'll be sure to pass along your kind words!
If there’s anything else we can do for you, feel free to reach out.
The Joule Team
Customer care was 100% from…Izabella Amess
Customer care was 100% from Izabella....Replied to our request and ongoing emails promptly, also provided excellent customer care.....Coming from someone that works in a customer care role I really appreciated this....Thankyou Izabella.
11. März 2025
Bewertung ohne vorherige Einladung
Dean from Joule was very professional and thorough, so “Thank you very much for your assistance”
Dean from Joule came out to our newly installed system to assess the fault we were experiencing, a brand new house, with a heat source pump, identified 2 weeps in system which caused pressure loss, changed potentially faulty pump, advised that a non return valve had been put on the wrong way? Dean was Very professional, explained everything to us and came all the way from Kent to Dorset to sort the job! Thank you Joule and to Dean for putting things right!
6. März 2025
Bewertung ohne vorherige Einladung
Kyle banks from joule was Very…
Kyle banks from joule was Very responsive, very helpful and got back to me when needed.
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von Joule UK
Hi Mathew,
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience with us.
If there’s anything else we can do for you, feel free to reach out. We appreciate your support!
The Joule Team
So funktioniert Trustpilot
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
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