Great harness designs! except the name tag area was to small for the tags included and my first order of 4 or 5 lighted harnesses was tightly bundled together with very little packing material. I ha... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I really like this harness - however, although she doesn’t seem uncomfortable, the straps still pinch at her armpits. She is boxer and St Bernard and has the very drastic deep chest of a boxer w... Mehr ansehen
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This harness is very high quality and heavy duty, easy to use, HOWEVER, our dog has figured out if he stretches, he can back right out of it. It's perfect when the dogs are walking forward, but not s... Mehr ansehen
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I like the snug fit of the Joyride harness for our frisky mini golden doodle. It also relieves pressure on his esophagus by transferring pressure to his chest. He still likes to pull, even when the l... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Joyride Harness
Vom Unternehmen geschrieben
Being a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.
That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.
Today, we remain a tightknit family-owned business.🐶
USA Owned & Operated
Kontaktinformationen
Vereinigte Staaten
- help@joyrideharness.com
- joyrideharness.com
4,3
Hervorragend
4044 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 62 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
These are good harnesses
These are good harnesses. I've had three since I discovered them. Easy on/Easy off, dogs seem comfortable in them.
21. Oktober 2024
Antwort von Joyride Harness
Thank you so much for sharing your experience! We’re delighted to hear that you and your dogs have been enjoying the harnesses over the years. Making things easy for you and comfortable for your dogs is exactly what we aim for. Thanks again for being such a loyal customer!
Great experience, great product
Ordering was easy. I purchased two harnesses. One did not fit. The return process was also easy. Within days, I had the replacement in the correct size.
I love having a handle to grab onto to pick up my Shih-Tzu when he is being stuborn! These are well made.
11. Oktober 2024
Antwort von Joyride Harness
Thank you for the fantastic review! We're so glad to hear that ordering and exchanging for the right size was quick and easy for you. It’s wonderful that the handle on the harness gives you that extra control with your Shih-Tzu when needed—perfect for those stubborn moments! We’re thrilled to know you’re enjoying the quality and design, and we appreciate your kind words!
Horrible Customer Service
This feedback is solely for their customer service. The harness worked well but they are terrible at providing service. I placed an order early Saturday morning online. As soon as I received the confirmation, I realized the color for the corresponding seat belt was incorrect. I sent an email then asking for them to send the green as I thought I had ordered. I got a response Sunday afternoon saying they could not swap the color because the order had been "dispatched." I got the notification of shipping on Monday, so they had almost 48 hours to make my order correct. If they had time to ship, they had time to check their emails. They told me I could return for an exchange. If I send this item back, they will force me to use their $6.95 shipping label. Forget it! I will keep the incorrect item and not buy from them again. Also, their website does not allow for feedback.
8. September 2024
Bewertung ohne vorherige Einladung
Antwort von Joyride Harness
Thank you for your feedback, and I’m sorry to hear about your experience. We’re glad the harness worked well for you, though we understand your frustration with the ordering process.
To clarify, our email and dispatch teams operate separately, and we process emails in the order they’re received. While we strive to catch any changes before orders are dispatched, once they enter the fulfillment process, adjustments may not always be possible in time. However, we do offer free exchanges to ensure you receive the correct item without additional costs.
If you’d still like to exchange your item, please reach out, and we’ll be happy to assist! We appreciate your input and are continuously working to improve our service.
Love the choices on the site
Love the choices on the site, easy to navigate and delivery was fast.
The harness is well made and fits great.
19. August 2024
Antwort von Joyride Harness
Thank you so much for the wonderful feedback! We're thrilled to hear that you enjoyed the shopping experience, quick delivery, and that the harness fits your pup perfectly. If you ever need anything else, feel free to reach out—we’re here to help!
Dogs don't duck and hide
These harnesses work well and the dogs don't "duck and hide" when they see them come out.
Had to return one for a smaller size and it was effortless.
The shipping time was slower than what I'm generally used to, but they arrived in due course.
Thanks!
20. August 2024
Antwort von Joyride Harness
Thank you for sharing your experience! We're glad the harnesses are working so well, and that your dogs are excited to wear them—no "ducking and hiding" here! It's great to hear the exchange process went smoothly, though we appreciate your feedback on shipping time. We’ll keep working to make it even better. Thank you again for choosing us, and give those pups a pat from us!
Do not buy from Joyride.They do not…
Do not buy from Joyride.They do not honor their warranty. My large 60+ dog was pulling when I was walking and the XL harness strap and the side ring strap started to tear. I had purchased previously with no issues but this was within a month. They claimed that it was chewed. If it was chewed by my large dog then there would be a lot more damage. Poor customer service. Will not be purchasing for my other dogs and will not be making any referrals about their products. I have purchased cheaper brands with no problems but for the cost they don’t stand behind their products.
13. September 2024
Bewertung ohne vorherige Einladung
Antwort von Joyride Harness
Thank you for reaching out and sharing your feedback. I’m truly sorry to hear about your experience with the harness and any inconvenience it has caused you. We take your concerns seriously, and your satisfaction is very important to us.
To ensure we address this issue, we will be sending you a replacement harness despite the damage that occurred. While we do see signs that may suggest the harness was chewed, we want to prioritize your trust in our brand and products.
We also appreciate your feedback and will use it to continuously improve both our products and our customer service. If you have any further questions or concerns, please don’t hesitate to let me know.
Thank you for giving us another opportunity to make this right.
High Quality
Like always ... the harness is made of high quality materials and our dog loves them. Currently we have the Joyride Mesh harness and the Joyride 2.0 for night time walks!
22. August 2024
Antwort von Joyride Harness
Thank you for your fantastic feedback! We're delighted to hear that both the Joyride Mesh and Joyride 2.0 harnesses are working so well for you and your dog—especially for those nighttime walks! Knowing that our harnesses provide quality and comfort means a lot to us. If there's ever anything else you need, we're here to help. Happy walking!
I feel the collar is not as well made…
I feel the collar is not as well made as the one I had from a few years ago. the on off clasp doesn't work like it did, you really have to line up. the part with velcro, is too thick and hard to stay closed.
all in all I feel they have changed.
but I will still buy them.
19. August 2024
Antwort von Joyride Harness
Thank you for your honest feedback—we really appreciate it. We're sorry to hear that the collar clasp and Velcro design didn’t meet your expectations, especially compared to your previous purchase. We’re always working to improve our products, so your input on these details is truly valuable to us.
We're glad to know you'll continue to shop with us, and please don’t hesitate to reach out if there’s anything specific, we can do to make your experience better. Thank you for your loyalty and for sharing your thoughts!
The customer service is second to none
The customer service is second to none. Ordered a medium that was too large. I spoke with a gentleman who asked me to take pictures with it on and send it to him. He immediately said that it was too large and to send back and get the small. He was fabulous. On sending it back via a code provided by him, I went to UPS which is only three miles away, all was completed. That was the easiest return in my life. Rugby enjoys his small harness along with matching “STARS” leash and we hoomans love the training treat bag. Thanks to all involved!
Linda Hughes
11. Juli 2024
Antwort von Joyride Harness
Thank you so much, Linda! We're thrilled to hear that your experience with our customer service team was so positive and that the exchange process was smooth. It's wonderful to know that Rugby is enjoying his new harness and matching leash—and that you’re finding the treat bag useful too! We’ll be sure to pass along your kind words to the team. Thank you for choosing us, and happy adventures with Rugby!
the perfect leash for 2 pups
The new duo leash is perfect for our pups. I even had to send the first one back because I ordered the wrong one.
The exchange was easy and quick.
I will always use Joyride!
18. Juli 2024
Antwort von Joyride Harness
Thank you for the fantastic feedback! We're so glad to hear the new duo leash is a perfect fit for your pups, and it’s great to know the exchange process was quick and easy. We love having you as part of the Joyride family—thank you for your continued support! Happy walks with your two fur buddies!
Second harness and wouldn’t change a thing!
This is our second joyride harness. We love how easy it is to put on our 120 pup.
15. Juli 2024
Antwort von Joyride Harness
Thank you for sharing your experience! We’re thrilled to hear that you and your pup are loving the harness, especially for its ease of use. It’s wonderful to have you back for a second one, and we’re honored to be your go-to choice. Wishing you and your 120-pound friend many happy, comfortable walks ahead!
Antwort von Joyride Harness
Thank you for your feedback! We completely understand that fitting mixed breeds can sometimes be a challenge, but we’re glad to hear you found the exchange process easy. It’s great to know that you’re committed to finding the right fit for your pup—it’s definitely worth the effort! If you ever need assistance again, we're here to help. Happy walking!
Refusal to return accidental order
This was an accidental order while on Facebook. I asked to return it and you refused. I don't even have a dod. My dog passed away May 7th, 2024. At the time of this accidental order I was ordered nail polish.
13. Juli 2024
Antwort von Joyride Harness
I'm very sorry to hear about your loss, and I appreciate you sharing your experience. It seems there may have been a misunderstanding regarding the return process. We did send a return link to assist you, but it appears the return was not initiated.
We want to ensure that you have the support you need, especially during this difficult time. If you would like assistance with the return or have any questions, please let us know, and we’d be happy to help you through the process. Thank you for your understanding, and again, I'm truly sorry for your loss.
This purchase was a replacement for our…
This purchase was a replacement for our previously well-worn harnesses after three years. Love the improvements on the 2.0 harnesses. So easy to get on. Now, the clasp is still strong but easier to open with one hand.
13. Juli 2024
Antwort von Joyride Harness
Thank you for your wonderful feedback! We’re thrilled to hear that you’re enjoying the improvements on the Joyride 2.0 harnesses. It’s great to know that they’re easier to put on and that the clasp is both strong and user-friendly. We truly appreciate your loyalty over the years and hope these new harnesses serve you and your pup well for many more! Happy walks!
Great Harness
Have this harness for both of my Frenchies, easy to put on and works great on French Bulldogs!
11. Juli 2024
Antwort von Joyride Harness
Thank you for sharing your experience! We’re so glad to hear that the harness is working well for both of your Frenchies and that you find it easy to put on. French Bulldogs can be a unique challenge when it comes to harnesses, so it's wonderful to know our design suits them perfectly. If you ever need anything else, feel free to reach out. Happy walking with your pups!
I can see how adding leds to the new…
I can see how adding leds to the new harness design is appealing from a saftey design , what I am not completely thrilled with is the clasping mechanism of the new harness it isn't as good, as our previous version it sticks and is hard to clasp, and if you have a jumping jellybean of a pup like us makes for a harder mount and dismount.
18. Juli 2024
Antwort von Joyride Harness
Thank you for your thoughtful feedback! We appreciate your insight regarding the LED addition for safety—it's great to hear you see the benefits. However, we're sorry to learn that you're having difficulties with the clasping mechanism on the new harness. We understand how important it is for the harness to be easy to use, especially with an energetic pup.
Your comments are valuable as we continue to improve our products, and we’ll certainly pass your feedback along to our team. If you have any further concerns or suggestions, please feel free to reach out. Thank you for choosing us, and we hope you and your "jumping jellybean" have many fun adventures together!
Great harness easy to place on pup.
Great harness easy to place on pup.
Nice connection for seatbelt.
11. Juli 2024
Antwort von Joyride Harness
Thank you for your great feedback! We're delighted to hear that you find the harness easy to put on your pup and that the seatbelt connection works well for you. Your satisfaction is our top priority, and we’re glad our harness is making your outings enjoyable. If you need anything else or have further questions, feel free to reach out! Happy adventures!
Antwort von Joyride Harness
Thank you so much for your kind words! We’re thrilled to hear that you consistently enjoy our products and service. Your support means the world to us! If there's anything more we can do for you, just let us know. We’re here to help!
New Shopper
I am a new shopper and found the experience to be very pleasant. Staff was very friendly and helpful.
15. Juli 2024
Antwort von Joyride Harness
Thank you for your wonderful feedback! We’re so glad to hear that your first shopping experience with us was pleasant and that our team was able to assist you. We aim to create a welcoming environment for all our customers, new and returning. If you have any questions or need further assistance, don’t hesitate to reach out. We look forward to serving you again!
My dog absolutely loves her harness!
My dog absolutely loves her harness! Or should I say harnesses? She has more than one to go with the season. She knows that when her harness comes out it's time for a walk, and her harness is so much more comfortable than her martingale collar. There have been times when she won't let me take it off, so she sleeps with it on! Best of all, her harness is constructed so well that I know that she can't get loose while she is wearing it. I highly recommend Joyride Harnesses. ❤️
12. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Joyride Harness
Thank you so much for your fantastic review! We’re thrilled to hear that your dog loves her harnesses and finds them comfortable for walks (and even for sleeping!). It’s great to know that you feel secure knowing she can’t get loose while wearing them. We truly appreciate your recommendation and are glad to have you as part of the Joyride family. If you need anything else, just let us know! ❤️🐾
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