Horrible customer service. No one responds. I'm trying to find out where my item is. Website states all orders shipped from USA, yet somehow my order is stuck in China for past 10 days. I dont even wa... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I will continue to sing your companies praises to many! From someone w PCOS that has hair growth issues (thinning) as well as the benefit of how comfortable and how confident I feel in them has made v... Mehr ansehen
Unternehmen hat geantwortet
I absolutely love the wavy salt and pepper clip-in ponytail! It’s the perfect confidence booster and adds a touch of beauty while embracing my natural grays. I’ve received so many compliments on how... Mehr ansehen
Unternehmen hat geantwortet
Care free and confident year-round hair! Before Juvabun the most stressful part of my day was how to keep my fine thin hair professionally presentable. Now, color matched perfectly, I no longer fret... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.
Kontaktinformationen
Vereinigte Staaten
- juvabun.com
4,3
Hervorragend
322 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I’d buy it again!
Love how easy this is to use and it’s really cute!
15. April 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for the kind words! 😊 We're thrilled to hear you’re loving how easy it is to use — and that you think it’s cute too! We appreciate your support and hope you continue to enjoy your JuvaBun.
Much love,
The JuvaBun Team 💕
The hair quality is great as well as…
The hair quality is great as well as the elastic. I have very thin hair but it gripped well
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for your lovely feedback! 💕 We’re so happy to hear that the quality and grip worked well for your thin hair — that means a lot to us. We’re glad JuvaBun could give you both style and comfort!
With appreciation,
The JuvaBun Team ✨
Easy to return and exchange! Great quality!
Well first I ordered too dark brown and it didn’t match my color. I contacted JuvaBun and told them the hair clip was great quality it was just too dark. They explained how to send back and I got a full refund! I then ordered light brown and it matches exactly to my hair! I love it! Will definitely recommend to all my friends and will order more in the future! Very happy customer!
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for your kind words and for sharing your experience! We're so glad we could help with the color exchange and that you found the perfect match in Light Brown 🤎 It means the world to us that you’re happy with your JuvaBun and plan to recommend us — we can’t wait to serve you again!
With gratitude,
The JuvaBun Team 💕
Perfect blend and quality!
I absolutely love the wavy salt and pepper clip-in ponytail! It’s the perfect confidence booster and adds a touch of beauty while embracing my natural grays. I’ve received so many compliments on how well it blends. Even my stylist is a little threatened—one less weekly salon visit!"
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
We absolutely loved reading your review! 🥰 We're so glad the Salt and Pepper clip-in ponytail is giving you that extra boost of confidence while beautifully blending with your natural grays — compliments well deserved! And hey, if your stylist’s feeling a little threatened, we’ll take that as a win 😉 Thank you for sharing the love and for being part of the JuvaBun family!
With love,
The JuvaBun Team 💕
Quick and professional
I accidentally somehow received a black beachwaves clip. It was beautiful except my hair is blonde! The ladies at Juvabun responded in a very timely manner, gave me the exact directions on how to exchange. I received my blonde ponytail clip very quickly and love it! I highly recommend Juvabun. I'll continue to be a customer!
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for your kind words! We're thrilled to hear that you loved the product and that our team was able to assist you quickly with the exchange. It means a lot to us that you took the time to share your experience.
We're so happy you're enjoying your blonde Beachwaves Ponytail Clip—it’s a gorgeous choice! 😊 Your satisfaction is our top priority, and we're grateful for your continued support.
If you ever need anything or have any questions in the future, feel free to reach out. We're always here to help!
Truly amazing! Makes me feel so beautiful!
This product is truly real and beautiful. Use of ease, quality, and how it makes me feel are amazing. I have purchased from them several times, and just placed another.
6. April 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Wow—thank you so much for the lovely feedback! 💕 We're absolutely thrilled to hear how much you love your Juvabun products and that they make you feel amazing. That’s exactly what we aim for!
It means the world to us that you've shopped with us several times and just placed another order—your continued support truly makes our day. If there's ever anything you need, we're just a message away!
Excellent purchase I love it so much
Excellent purchase I love it so much! I feel so much better about myself now.
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for your sweet message! 💖 We're beyond happy to hear that you love your purchase and that it’s made you feel even better about yourself—that’s what Juvabun is all about! 💫
You deserve to feel confident and beautiful every day, and we're so grateful to be a part of that journey with you. If there's anything we can do for you, we're always here!
Was pleasantly surprised with Java…
Was pleasantly surprised with Java small messy bun. The product is perfect size, color match is excellent & arrived quickly. I highly recommend this product.
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for your wonderful feedback! 😊 We're so glad to hear that you were pleasantly surprised by your Small Messy Bun and that the size, color match, and shipping all met your expectations.
It’s always our goal to provide products that make you feel confident and happy, and your recommendation truly means a lot to us. We appreciate your support and can’t wait to serve you again soon!
Amazing customer service
Amazing customer service! They respond right away and help resolve the issue. I picked the wrong color. They helped me pick the correct color and they provided the correct color, free of charge. (I paid shipping... but that was not a big deal as I got to keep the wrong bun I ordered). The actual messy bun looks like real hair.
28. März 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you Shannon. :)
My experience with this company has…
My experience with this company has been without any problems. My purchases have really lifted my spirits. It’s fun to spend time fooling with my hair again.
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you for your feedback! We're so happy to hear that our products have brought you joy and made styling fun again. Your support means a lot to us! If there's anything we can do to improve your experience, please let us know—we’d love the opportunity to make it even better for you. 💕😊
Best,
JUVABUN
So much for "hassle free returns"
The halo was definitely not a match. Rather than go back and forth trying multiple times to find my perfect shade, I opted for refund. I have made MULTIPLE attempts to obtain my "no hassle refund" via email, chat and phone calls. There is no human being to interact with through their phone number, strictly endless waiting listening to elevator music. It doesn't even ring or have an automated recording. It literally goes straight to the music. Email requests are responded to by trying to redirect by saying "Thanks for reaching out. What assistance do you require today?" even though my previous message was perfectly clear - I want a refund! This has been dragging on for about 10 days and it's starting to COMPLETELY feel like a hassle. What happened to "not holding my money if I'm not happy with my purchase"?
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
We sincerely apologize for any frustration this experience has caused you. We truly value our customers and want to make this right for you.
Your refund request is important to us, and we appreciate your patience. Could you please confirm your order number so we can check the status and ensure the refund is processed as soon as possible? If it has already been initiated, we’ll provide you with an update on the timeline.
We strive to provide a smooth experience, and we regret any inconvenience you’ve encountered. Please know we’re here to help and will do our best to resolve this for you promptly.
Looking forward to your response.
Best,
JUVABUN
I've ordered several buns and they are…
I've ordered several buns and they are so pretty and natural looking and customer service is top notch!
9. März 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for your kind words! 😊 We're thrilled to hear that you love your buns and had a great experience with our customer service. Your support means the world to us! 💕
If you ever need anything, we're always happy to help!
My scrunchie bun came as expected
My scrunchie bun came as expected. The color was right on. Worth the wait which wasn't long. Very satisfied.
8. März 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
We're so happy to hear that you’re satisfied with your scrunchie bun and that the color was a perfect match! 😊 Thank you for your patience and for sharing your experience—we truly appreciate your support! 💕
Enjoy your new look, and let us know if we can help with anything else!
This company ignores its customers and…
This company ignores its customers and refuses to respond when they don’t ship all items ordered. I had to reach out via e-mail, phone, chat, and only after over 10 times trying to reach them did they email me back with a phony form letter. Do not purchase anything from them. The product is not what is advertised, and you get ignored if you don’t even receive your order. They are terrible! And they have no customer service!
5. März 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Dear Jen,
We sincerely apologize for the experience you've had with your order. This is not the level of service we strive to provide, and we understand how frustrating this must be for you.
We would love the opportunity to make things right. Could you please provide your order number and any relevant details? We will prioritize resolving this issue and ensure you receive the missing items or a suitable resolution as soon as possible.
Your feedback is important to us, and we truly appreciate your patience. Please feel free to reply to this message or reach out directly to [customer support email/phone] so we can assist you further.
Best regards,
JuvaBun Customer Service
I can’t do without my JuvaBun
I can’t do without my JuvaBun! I have very thin hair and generally wear a wig. With the JuvaBun all I have to do is make a ponytail (leaving a loop… not pulled all the way out, put the JuvaBun on top and pull my looped pony tail through.) It matches perfectly! I had a little problem choosing the correct color for me but JuvaBun was very helpful! Love the extra long bobby-pins they include! I am very happy with the addition of the thicker JuvaBun. It looks very natural.
1. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your JuvaBun and that it has made styling your hair easier and more enjoyable. It’s great to know that our team was able to assist you in finding the perfect color match! 😊
We appreciate you sharing your experience, and we’re so glad you’re happy with the thicker JuvaBun and the extra-long bobby pins. If you ever need anything, don’t hesitate to reach out—we’re always here to help!
Enjoy your JuvaBun, and thanks again for being a valued customer! 💕
Best regards,
JuvaBun Customer Service
I'm very pleased
It looked real and matched my hair perfectly. Now I have a full ponytail!
22. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you for your wonderful feedback! We’re so happy to hear that your JuvaBun blends perfectly with your hair and gives you the full ponytail look you wanted. 💕
If you ever need any styling tips or have any questions, we’re always here to help! Enjoy your fabulous new look, and thanks for being a valued part of the JuvaBun family! 😊
I was very disappointed
I was very disappointed, it looked cheap, and was not worth the money.
24. November 2024
Antwort von Juvabun
We’re truly sorry to hear that your experience with our product did not meet your expectations. Your satisfaction is very important to us, and we’d love the opportunity to make things right.
Could you please send us a private message with your order details? You may send it at info@juvabun.com. We’d be happy to assist you with a return, exchange, or any other solution that works best for you.
Looking forward to resolving this for you!
Best regards,
Renee
JuvaBun Customer Support
Easy, fast, stylish, natural
I found JuvaBun off social media and decided to give it a try as my morning hair routine became so much more faster easier and stylish. The buns I order look just like my hair and I just put my hair in a bun and go!!!
13. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that JuvaBun has made your morning hair routine faster, easier, and more stylish. Our goal is to provide high-quality hairpieces that blend seamlessly with natural hair, so it's great to know you're loving your buns! 💕
If you ever have any questions or need assistance, feel free to reach out. Enjoy your JuvaBun, and have a fabulous hair day! ✨
I honestly can not say enough good…
I honestly can not say enough good about juva bun and the individual who work for the company as well!!! I am a 48 yr old woman who had beautiful full hair until I got sick and thinning hair for women runs in my family I have wasted sooo much money trying different clip in hair pieces to have some confidence again and they were all AWFUL either the color was nothing remotely close to what it said or it felt and looked like dry hay lol I'm not even sure how I came across juva bun but I'm so GRATEFUL I did!!! My 1st purchase was the messy bun and I LOVE it I get SO MANY compliments on my hair EVERY TIME I wear it not to mention no one knows it's a clip in piece!!! I thought I'd really like to get a ponytail piece but I'm not internet savvy and I ordered the wrong item but not to worry I had actually received an e-mail from Megan checking to see how I liked my new purchase and I was honest, sent pics and told her I must have gotten the wrong item because it definitely was not gonna work for my hair she immediately told me to go to the website and pick another 1 and did not require me to ship the wrong 1 back she promptly sent my new 1 at NO CHARGE!!! it's AMAZING and the best part is I have a dear friend suffering with the same issues at the age of 69yrs old so I took the wrong 1 I ordered and gave it to her and she's HOOKED !!! Said she never felt so pretty and proud again... don't waste your money on knick off pieces take it from me JUVA BUN ONLY I promise you won't be disappointed and when I feel a little better I'll be showing off pics of the messy bun and ponytail piece because I LOVE them both!
Sincerely
Michelle Henderson
15. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Hi Michelle,
Thank you so much for sharing your heartfelt experience with JuvaBun! It truly warms our hearts to hear how much you love our products and the confidence they’ve brought back to you. We’re so grateful that you chose us and that our messy bun has been such a hit—it’s wonderful to know you’re receiving so many compliments!
We’re also thrilled that Megan was able to assist you with your order and ensure you received the right item. Our team is committed to making every experience a positive one, and your story is a testament to that.
Hearing how you’ve shared the love with your dear friend and seeing how our products have impacted her too is just incredible. Stories like yours inspire us to keep doing what we do!
Thank you again for your kind words and for being part of the JuvaBun family. If you ever need anything else, we’re just an email away!
Warm regards,
juvaBun
I adore the messy bun 2.0
I adore the messy bun 2.0. Lasts 4 times as long as the regular bun. I’ve ordered the clip in bangs, the jaw clip pony (clip way too heavy) and small pony’s that are not realistic looking. The bangs should be thinner, wispier and not too dense for fine hair. Secret! I don’t wear my messy bun like most of the women. I have secrets to wearing it that I won’t give up! Looks 20 times more real then how the other girls are wearing!
26. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for sharing your feedback and experiences with our products! We're thrilled to hear that you adore the Messy Bun 2.0 and that it’s lasting so well for you. 😊
We truly appreciate your thoughts on the clip-in bangs and other items, and we’ll definitely share your suggestion about making the bangs thinner and wispier for fine hair with our product development team. Your insights are invaluable in helping us improve!
As for your secret way of wearing the Messy Bun—how intriguing! We love hearing how our customers find creative ways to make our products uniquely theirs. 💕
If there’s anything else we can do to enhance your experience, don’t hesitate to reach out. Thank you for being such a valued part of our community!
Warm regards,
JuvaBun
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