Horrible customer service. No one responds. I'm trying to find out where my item is. Website states all orders shipped from USA, yet somehow my order is stuck in China for past 10 days. I dont even wa... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I will continue to sing your companies praises to many! From someone w PCOS that has hair growth issues (thinning) as well as the benefit of how comfortable and how confident I feel in them has made v... Mehr ansehen
Unternehmen hat geantwortet
I absolutely love the wavy salt and pepper clip-in ponytail! It’s the perfect confidence booster and adds a touch of beauty while embracing my natural grays. I’ve received so many compliments on how... Mehr ansehen
Unternehmen hat geantwortet
Care free and confident year-round hair! Before Juvabun the most stressful part of my day was how to keep my fine thin hair professionally presentable. Now, color matched perfectly, I no longer fret... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.
Kontaktinformationen
Vereinigte Staaten
- juvabun.com
4,3
Hervorragend
322 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I love mine
I love mine! I have the small and the large ones. Color match was perfect and they are sooo easy to use. Makes mornings so much better.
Shipping is a bit slow so give yourself plenty of time when you order.
10. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Hello there! It's great to hear that you are loving your mini and large blenders! We take pride in ensuring our products are of top-notch quality and easy to use. Thank you for your patience with the shipping. We are continuously working to improve our delivery times. If you need any assistance in the future, do not hesitate to contact us. We are always here to help! 😊
SCAM - Do not buy from them!
I returned an item I was unhappy with and they would not refund my money. I even tried a chargeback and they lied to my credit card company so the chargeback was refused. I have complained to them multiple times and they keep sending emails saying they have refunded the money and of course nothing actually happens on my credit card. They say they cannot refund the money while there is an open chargeback but the chargeback has been closed for a month and they still use this lie to refuse to refund my purchase. I have seen many other complaints of the same scenario on their Facebook page. They are now refusing to respond to my emails. This is a scam with terrible products and worse customer service.
20. April 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
We are sorry to hear about your experience with our product and the refund process. We have processed the refund time and time again and it keeps being rejected. We understand your frustration, but please note that the refund cannot go through while there is an open chargeback on your account. We advise you to contact your bank and resolve the chargeback issue first, so we can proceed with the refund process. And I will mention it again, we only answered the bank's request for their investigation but we did not lie, the chargeback is still on going and we have no control over the matter.
We apologize for any inconvenience caused and appreciate your patience in this matter.
I purchased the salt and pepper small…
I purchased the salt and pepper small Juva bun and am so pleased with such a great product. The first time I wore it I received several compliments.
Also, the customer service department is amazing. Their response time to my questions were less than 24 hours which is usually unheard of these days.
Thank you for a great product. I love it!❤️
13. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for taking the time to give such positive feedback! We are thrilled to hear that you love our Juvabun and that you had such a great experience with our customer service team. Your satisfaction means a lot to us and we appreciate your support. Please let us know if there's anything else we can do to help in the future – we're always here for you!
I purchased the large messy bun as a…
I purchased the large messy bun as a "what the heck, why not!" type of purchase. OMG, was I shocked by the results!
My hair looks amazing & full. The color matches extremely well!!
My purchased arrived quickly & was packed with care.
Every time I wear this bun, I recieve compliments!! This truly ups my messy bun to a whole. new. level!!
10. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you for your wonderful feedback! We are thrilled to hear that you are happy with your purchase of our large messy bun. We strive to provide our customers with high-quality products that exceed their expectations, and we are glad that we could do that for you. We appreciate your business and hope to serve you again in the future!
Obsessed 🥰
I absolutely love juvabun the hair is so soft and tangle free. They give you choices to choose from to colors and style
I love the pony tale e tension I ordered it in 3 colors. My hair is versatile to wear them all. I feel like it's my own pony tail when I wear mine. Also I wear mine almost everyday and it still looks like the day I received it. The staff of juvabun always send you emails to make sure you are happy along with discount. My favorite place to get my hair extensions. I give them 10/10 Highly recommend ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
30. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for your kind words! We are thrilled to hear that you love your juvabun hair extensions and that they are serving you well. Our team is dedicated to providing exceptional customer service, and we appreciate your recommendation. Please do not hesitate to reach out to us if you have any further questions or concerns. We are here to help you achieve your desired look with ease and confidence! Thank you again for choosing juvabun!
LOVE THE JUVABUN!!!
I am letting my hair grow - from a short, short style to now shoulder length. At one time myhair was very long and I cut it and donated 18 inches to Locks of Love.
Also, I gave away all my pins, clips and bands associated with having had long hair. Now as the hair is semi-long once again, I needed a way to get it off my neck & shoulders. The JuvaBun allows me to EASILY do this, while at the same time being a FABULOUS look. BTW, I am 77YO and husband says the new hairstyle makes me look 30 years (at least) younger.
I LOVE THIS PRODUCT!!
17. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for sharing your feedback with us! We are thrilled to hear that you love the JuvaBun and that it has made it easy for you to style your hair while growing it out. We are also delighted to hear that your husband thinks your new hairstyle makes you look much younger - what a great compliment! Thank you for choosing our product, and please feel free to reach out to us if you have any questions or concerns in the future.
Juvabun are one of the nicest and most…
Juvabun are one of the nicest and most efficient companies it as been my pleasure to purchase from. Their products are exactly as you see them on the ads and the colour of both of my products was each time a perfect match to my hair! Prompt delivery too. I love them! Nancy
12. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for your kind words and for choosing to shop with Juvabun! We're thrilled to hear that you're happy with your purchases and that our products have matched your hair perfectly. We pride ourselves on providing efficient and reliable service, and we're glad to hear that you've experienced that firsthand. We appreciate your support and hope to continue to exceed your expectations in the future. Thank you again, and please don't hesitate to reach out if you have any further questions or needs.
Fabulous product!
I now have four pieces and they are so fun and the best part is they look so real that unless I admit to wearing them no one knows!! I even fooled my family! I found the perfect color and am just having so much fun wearing them. Getting ready in the morning is a breeze! So happy I found the company!
9. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for sharing your positive experience with our company! We are thrilled to hear that you are enjoying your purchase and that our pieces have exceeded your expectations. It makes us so happy to know that you are finding them realistic and easy to wear. We take pride in offering high-quality and realistic products to our customers. We look forward to serving you again in the future!
Scam! Will not refund for returned products.
I returned a product exactly as instructed and they refused to refund my money and then lied to my credit card company when I disputed the charge. This is a scam company.
29. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
I sincerely apologize for the negative encounter you had with our company. Rejecting a refund for a returned item is not up to our standards. I recommend contacting our customer service department to find a resolution to this issue and make things right.
LOVE the Juvabun!
LOVE the Juvabun! It is truly a hair enhancer and a confidence builder! I am 67 years young, will be 68 in August. My hair is thinning through time and going through body changes! Adding this bun to my wardrobe, makes it a more positive experience going out into the public and enjoying each day! The bun is made of high quality materials and the coloring is spot on with the online description! Will be back to buy another one in the near future. Thank you!
14. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for sharing your positive experience with the Juvabun! We are thrilled to hear that it has boosted your confidence and made getting ready for the day a more positive experience. We appreciate your kind words about the quality of the bun and are happy that the color was spot on with the online description. We look forward to serving you again in the future. Thank you for choosing Juvabun!
Don't know how many stars to give it. ordered the small messy bun about 2…
I ordered the small messy bun about 2 weeks ago, I love it, so soft and beautiful, perfect color. So I decided to order another one last week. It looks and feels Nothing like the 1st one. It is dry and brittle and feels like strw. It did not come packaged like the 1st one. I suspect a hair iron or appliance was used on the new one. I suspect it was a customer return.
15. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you for bringing this matter to our attention. We are sorry to hear that your recent purchase did not meet your expectations. We take quality control very seriously, and we can assure you that all of our products go through rigorous testing and inspection prior to shipment.
We understand your disappointment and would like to make it right. As a gesture of goodwill, we would like to offer you a replacement at no additional cost. If you are willing to provide us with your order details and a picture of the item, we can process the replacement right away.
Once again, we apologize for any inconvenience this may have caused you and appreciate your understanding.
Best regards,
Renee
Love your hair again
This is the second product that I’ve bought. I love them both. My experience was great my ponytail stays on really good. I’ve gotten lots of compliments about it how well it matches my hair, the same with my messy bun, which I’ve had for two years now thinking about getting another extension. Great job in JuvaBun.
13. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our products and that they've helped enhance your hairstyle. We truly appreciate your support and look forward to serving you again soon!
Customer Service
Your customer service responded quickly. I had to purchase replacement "messy bun" and was then offered a discount to purchase the wavy ponytail. That is the item that I was missing in the shipment. Sent an email about the issue and customer service responded very quickly. I have been using your products for about 3 years now. I just love how quick I can get ready for work in the morning.
23. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you for taking the time to share your positive experience with our customer service team, we are delighted to hear that they were able to address your concerns in a timely manner. We appreciate your loyalty to our products over the past 3 years and we are thrilled that they have made your mornings easier. Thank you for choosing us as your go-to hair accessory brand!
BEWARE of this company!
BEWARE of this company!! Especially if you need to make a return. They kept my returned merchandise and MY money!! Total scam!
13. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
We are sorry to hear about your negative experience with our company regarding your return. We take this matter very seriously and it is not indicative of our usual level of service. Can you please provide us with more information about your return so that we can investigate this issue and rectify it as soon as possible?
At JuvaBun, we pride ourselves on providing excellent customer service and ensuring that our customers are completely satisfied with their purchases. We want to do everything within our power to resolve this issue and restore your trust in our brand.
Please don't hesitate to reach out to us with further details about your return and we will do our best to make things right. We appreciate your business and value your feedback.
Sincerely,
Renee
Save yourself $$$ and a huge headache
From their website regarding returns….
“First of all remain calm and know that we will do whatever it takes to make sure you’re happy with your order. If for whatever reason you are not satisfied with your order we will refund you - no questions asked”
THIS IS A BLATANT LIE!!!
I placed two orders. One was never received and they have not given my money back. It’s been 3 weeks since my order. I was not satisfied with the order I received and requested a return. That in itself was a hassle with the company attempting 3x suggesting a replacement. They finally gave me instructions for the return. I want to note the customer has to pay return shipping out of pocket. I followed their instructions to a “t” and sent proof of return and photo of the package. Then they tell me the return will be credited once the warehouse recorded the item. I messaged again when the item was received when I can expect my refund. They give another excuse, the warehouse needs to inspect the return. I was a few days, message them again… they say they messaged the warehouse. I message yet again after the warehouse being in possession of my return for 5 business days. They tell me the sent a message to the warehouse. I got tired of the runaround of not even crediting me of an order I never received and got my bank and the Better Business Bureau involved.
28. April 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
I apologize for the unsatisfactory experience you had with our company. It is not our intention to cause any inconvenience to our customers. I understand that you have not received one of your orders, and we are currently looking into it to get this resolved as soon as possible. We also apologize for any confusion or inconvenience caused during the return process. We will ensure that this is addressed internally to prevent similar issues from happening in the future. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Fast delivery
Fast delivery. Always quality product. I was amazed the first time I wore my Java Bun!!! I get compliments all the time, every where I go. I always tell them it's a Java Bun!!! I wear mine every day because my hair has gotten unruly and my Java Bun was my saving Grace!!! I wash my hair and let it dry some, and fix my hair in 5 minutes!!! I use to blow dry, straighten, and it took sooooo long. Everyone loves it. I know I do.⚘⚘⚘
9. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for your kind words and support! We are so glad that you love your JuvaBun and that it has made your hair routine so much easier. We pride ourselves on providing fast delivery with quality products, it's wonderful to see our efforts paying off. Thank you again for choosing JuvaBun, we appreciate your business!
I still haven't gotten a refund.
I bought 2 juvabuns but they did not work for my hair and did not match. The problem I encountered was I cannot get a refund from them. They say their refund policy is to refund you, no questions asked. I followed all their directions, sent the products back in March, and I still have not received a refund. I emailed them today stating I would reach out to Better Business Bureau next if I do not hear from them by 5/10/23.
5. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
We apologize for the inconvenience caused by the delay in processing your refund. We understand how important it is to receive a timely resolution to your request.
We assure you that we take all customer refund requests seriously and will investigate the matter further. We will do everything we can to expedite the process and ensure you receive your refund without any further delays.
Thank you for bringing this to our attention. Should you have any further questions or concerns, please do not hesitate to reach out to us.
I have purchased 4 of the Juabun hair…
I have purchased 4 of the Juabun hair pieces. I started with the curly pony twist on. I have had it a couple of years. I purchased another one of the same, to have if this one got worn out, or dirty. So far I have only used the first curly. I purchased the straight ponytail twist on and have enjoyed wearing it also. I ordered the clip on straight ponytail and wear it some. I just love the ease and the way the curly pony/bun looks. I always get compliments on my hair when I wear it, even on a bad hair day. It matches my hair so well and looks so natural. My best friends didn’t even know I was wearing it. It was a life saver at the beach. Also, I have been on Chemo drugs and lost a lot of hair the last couple of years. The Juabun makes my hair look full, natural and beautiful. I haven’t ordered in a year but can vouch that they hold up great.
20. April 2022
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for taking the time to share your experience with our Juvabun hair pieces. We are thrilled to hear that you have enjoyed using them and that they have made a positive impact on your hair during a difficult time.
We are committed to providing our customers with high-quality products that look natural and are easy to use, so we appreciate your positive feedback.
Please let us know if there is anything we can do to assist you in the future or if you have any suggestions for improvement. We value your input and look forward to continuing to serve you with our Juvabun hair pieces.
I love my Juva Bun
I love my Juva Bun. I am a repeat client on my 4th bun... actually I just bought 3 more! I love how it can take my hair from dirty and flat to exciting in minutes. My Juva Buns look so realistic, people just comment on my nice hair looks- never realizing it is a Juva Bun. I love how the "Mixed Walnut" coordinates with frosted hair color.
20. April 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
Thank you so much for your enthusiastic feedback about our JuvaBuns! We are thrilled to hear that you are a repeat customer and that you love the realistic look of our product. We take pride in creating high-quality hair accessories that can transform any hairstyle in minutes. We appreciate your support and hope that you continue to enjoy our products in the future.
Order received incomplete.
Ordered two different ponytails and only received one. I want the second one or my money back.3/18/2023
18. März 2023
Bewertung ohne vorherige Einladung
Antwort von Juvabun
We apologize for any inconvenience caused. We assure you that we will look into the matter with utmost priority.
We request you to kindly provide us with your order number and further details on the missing product. Our team will work towards resolving the issue and ensuring that you receive the product or a refund.
Thank you for your patience and understanding.
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