Keepa Bewertungen 

**€145 charged for a period when my Pro/API access was suspended**

Very disappointing billing policy and customer support experience with Keepa.

My monthly renewal date was July 14. The payment failed because my bank declined the transaction, and Keepa subsequently disabled my Pro/API access. I fully accept that the initial failed payment was my responsibility.

However, on August 4, I paid the full overdue subscription amount of **€145**. My access was restored only after that payment.

I then discovered that the €145 payment did not provide a new month of service from August 4. Instead, Keepa applied it retroactively to the billing period beginning July 14 — including the substantial period during which Keepa itself had suspended my access and I was unable to use the Pro service or API.

Then, on August 14, only approximately ten days after my access had been restored, another €145 payment became due.

I contacted Keepa Support several times and asked one very simple question:

**If the subscription period was considered active for billing purposes, why was I not allowed to use the service during that period? And if the service was suspended, why were those suspended days later treated as fully consumed paid subscription days?**

Instead of receiving a meaningful answer to that issue, I was repeatedly told that the billing date is "structurally fixed", that overdue payments clear the original billing cycle, and that Keepa does not extend subscriptions or provide credits for downtime resulting from a declined payment.

I understand the policy. My complaint is about the fairness of that policy and the complete lack of flexibility or customer-oriented resolution.

One point that makes this particularly disappointing is that I am a **regular €145-per-month Keepa Pro/API customer**. This is not an occasional low-cost subscription for me; it is a meaningful recurring business expense.

If this were a €29 subscription, I probably would not have spent this much time going back and forth with support. But when a company charges **€145 every month for a professional/API service**, I expect billing disputes involving paid-but-unusable service time to receive serious and solution-oriented attention.

I paid the full €145, yet I received only around ten days of restored access before another €145 became due.

Support offered:

* no extension of the suspended days,
* no proportional credit,
* no billing adjustment,
* and no alternative resolution.

The only response was essentially that this is their policy and that their position would not change.

I was even told that an overdue payment clears the original billing cycle because that cycle had "reserved" my subscription slot. From a customer perspective, I find it very difficult to accept that a service can be unavailable to me for non-payment, while those same unavailable days are later counted as fully consumed once the full monthly fee is collected.

I am not asking for free service, and I have never denied responsibility for the original failed bank transaction.

I am simply asking for the service time corresponding to the **full €145 monthly fee that I paid**.

The Keepa product itself can be useful, which makes this experience even more disappointing. But after this situation, I am extremely dissatisfied with both the subscription billing practice and the way my case was handled by customer support.

For a €145-per-month professional service, I expected a much higher standard of billing fairness and customer support.

We asked to cancel the service and Keepa charged and would not refund as we no longer were selling. No help and they refused to assist. Had to go to credit card and get others involved to get a refund. REAL PAIN!!!

This company has charged my card without proper authorization or consent. Despite raising this issue and requesting a refund, my concerns have not been adequately resolved. I find this practice highly concerning and unacceptable. I strongly discourage Amazon FBA sellers from using this tool, as it not only engages in unauthorized billing but also fails to provide reliable or satisfactory results.

Useless customer service, was charged double(£34), been trying to get in touch it's been 7 days, always the sama automated email. Gotta call bank and ask for a chargeback. Price raised to much, paying £27 for a very basis almost useless programme full of glitches is just ridiculous when you can actually get a decent/advanced programme for the same price. The £17 before was not cheap but doable, now £27 for this is a joke. Imagine being charged double and no one cares. Been with them 5 years it's the good bye now.

I have been using Keepa for years. They raised their prices by 50% and GREATLY limited the Product Viewer, with such a steep quota that it's unusable. Before I was able to extract tens of thousands of products info a day, for multiple countries. Now I just can't do it at all. I'm going to find an alternative. Good bye Keepa.

Right now it’s basically an unusable, useless app.

5,000 free trackings slashed to 200 - or pay €29 a month.

A perfect example of zero marketing sense and a spectacularly bad business move. It’s painfully obvious this decision was made at the top by people who are completely out of touch with reality.

Deleting is the only reasonable option now.

The cancellation of monthly subscription the day of is apparently not good enough to cancel. Not to impressed by Kate's response - after 2 years of use, take your $30 and be gone!

The reason we cancelled too is because of the lag or simply incorrect information on many products

We decided to close our store for 2026 and we used Keppa sparingly. We were billed and told them same day we are no longer using them.
They refused to refund and said we had to pay the entire year. We were forced to get our bank and credit card company involved and it was a mess!
Avoid as they will not help in any way with billing.

Overall, a great tool on Amazon. You may count the account sharing policy as a con, but let's be honest, who even offers something better in terms of data/$

I bought a plan here, but there’s a lot of confusion with the account and information — it’s really not a good option. I requested a refund, but they refused. How can there be no refund policy? I don’t understand how this is even acceptable. Doesn’t anyone see this?

Does what it says and more. After filling out the Amazon account information and the OTP to link the account with Keepa, with in 5 minutes I started receiving random OTP texts for over the next week and needed to change the password. Keepa is a fishing scam!

Crap. Convoluted and incorrect results. Looks like Amazon have bought them out.

Horrible business practices. I told them I was out of business and they would not refund a yearly subscription that renewed.

I use keepa daily to help me source for my Amazon Replens business… just found out that this vital piece of software has been given a terrible rating on “Trustpilot”… thought I’d head on over here to change that - I’ve been happily paying my subscription for 2-3 years now.

Awful customer service. No refund policy. Signed up in error and they refused to reimburse me. Who does this in 2025? They clearly do not care about their customers.

Failed to alert me once. Otherwise excellent. Free and extremely useful.

SCAM. Data is unreliable and wonky that's one reason I stopped using them. Believe the reviews. Good companies don't have to trap you in annual payment plans when you cancel service. FACK THESE CLOWNS.

Like another reviewer I did not sign up for auto renew with Keepa. I contacted Keepa the day before the charge cleared my credit card that I was no longer an FBA seller on Amazon and wanted to cancel their service. The company's response was that they had notified me by email prior to charging me and did not offer refunds. So now I am stuck $207.24 charge. What is important to consider here is that I never agreed to auto-renew and that Keepa has such low morals that they are perfectly happy to charge us for a service that we cannot and will not use. Please notice in the reviews that you read about this company how willing they are to charge people for a service they do not want and will not use as evidenced by their lack of response to negative reviews regarding their charging for services that people do not want and are not using. In my opinion this policy has the morality some gangster collecting "protecting money" from some small merchant.

If you don't allow for refunds for a SaaS product, you admit that you're trapping people into buying your useless tool. Good job getting those FBA creators to promote your crap.

Paid for data subscription but did not support the feature I wanted. Tried to cancel within 5 minutes of ordering, only to be told they don't do cancelations and they'd ban me if I tried to do a refund. Terrible service.