Ordered original Key Safe 2019 for my brother and the service was excellent. When I needed to move it, found all the answers to my questions on the excellent website eg that needed new masonry bolts... Mehr ansehen
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Das sagen Bewerter
I ordered the keysafe and it arrived safely. I was contacted by Kevin, the fitter, who arranged a date and time mutually convenient to us both to come and fit the keysafe. He arrived on time and in... Mehr ansehen
Unternehmen hat geantwortet
The product appears to be robustly constructed and will provide better security that other less expensive brands on the market. The supplied template made mounting on a brick wall straightforward. I h... Mehr ansehen
Unternehmen hat geantwortet
Delivered quickly and very robust. Not to hard to mount and we were surprised at just how secure it seems. Much stronger than key safes we have seen at holiday accommodation for example.
Unternehmen hat geantwortet
Unternehmensdetails
- Sicherheitsausrüstungsgeschäft
- Tresor- und Geldschrankhändler
- Sicherheitsdienst
- Anbieter von Sicherheitssystemen
Vom Unternehmen geschrieben
The Key Safe Company is the UK’s leading distributor of secure, quality and effective key safes and key management solutions. Since 1996, we have dedicated ourselves to provide the very highest quality products and services, introducing the first police preferred, Secured by Design approved key safes to the UK market. Today, Key Safe are proud to be a King’s Award for Enterprise 2026 winner in the Innovation category, recognising its ongoing commitment to pioneering breakthrough security solutions that advance the industry. Trustpilot's independent customer feedback system provides authentic reviews about The Key Safe Company and our range of key safe products.
Outstanding customer support
Vom Unternehmen geschrieben
- We're commited to our customers!
- Need help and advice choosing a product? Our friendly team is here to help, whatever your question or query.
Free delivery available
FREE delivery available on orders over £30
Receive FREE delivery in 2-4 business days on all orders over £30.
Next working day mainland delivery, available for £4.99 on orders placed before 3pm GMT.
Kontaktinformationen
Unit 4-5 Nunnery Park, WR4 0SX, Worcestershire, Vereinigtes Königreich
- 03303630303
- hello@keysafe.co.uk
- keysafe.co.uk
4,8
Hervorragend
2028 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Faultless
Quick delivery, efficient and professional installation. Only negative is size of compartment inside. Can’t fit more than a couple of keys without any keychain. Probably not an issue for most.
8. Jänner 2026
Antwort von The Key Safe Company
Hi Katie, thanks so much for the fab 5-star review! 😊
Brilliant to hear delivery was speedy and the installation hit the mark — we’ll make sure your installer hears your kind words, it'll absolutely make their day.
Totally get what you mean about the inner compartment. A little tip from us: popping the keys straight onto the hook (without keyrings) usually frees up a surprising amount of space, so you might find you can squeeze a few more in than you thought 🔑😉 That little door inside the P500 will keep your keys in place.
Really appreciate you sharing your experience — and shout if you need anything else!
Fantastic customer service …
I purchased an Arc Tamo key safe from the Key Safe Company last year and am very happy with it. Unfortunately the light on the keypad stopped working but the Key Safe company provided a free replacement with no hassle and very quickly . This is customer service as it should be. I highly recommend the Key Safe Company.
23. Dezember 2025
Antwort von The Key Safe Company
Hi Andrew, thanks so much for the lovely review! 😊
Really glad to hear your ark Tamo key safe has been keeping you happy — and even happier that Claire could swoop in with a fresh illumination module without any faff. A light that goes out is never ideal, but at least we could help switch things back on again 💡😉
We’re chuffed you had such a smooth experience, and your recommendation genuinely means a lot to us. If you ever need anything else, we’ll be right here and ready to brighten your day! 🌟
Great service
Product just as advertised. Not installed yet but perfect condition. Order correct. Delivery excellent.
29. Jänner 2026
Antwort von The Key Safe Company
Hi Charles,
Thanks so much for the ⭐⭐⭐⭐⭐ review! Delighted to hear your C500 Pro and fitting pack arrived in perfect shape and exactly as expected — always nice when everything turns up keyed in just right. 🔑😉
Whenever you get around to installing it, if you need any pointers or have a quick question, we’re only a message away.
Really appreciate you taking the time to share your feedback!
A nice-looking but fiddly product
Like - the safe is strong and attractive
Dislike -
1) being round and heavy, it is difficult to handle when learning how it works.
2) it appears to include a motion sensor which aborts the unlocking process, which makes it very hard to familiarise yourself with it when it is not fixed to a wall.
3) the key button is small and not easy to see unless the LED is on, and the LED (and its colour) are not visible when the button is being pressed. This button needs to be bigger and the coloured LED separate.
This makes it very difficult to write foolproof instructions for the use of the safe in several languages, for example for use on a holiday home. Users will have to open it late at night in the rain, they will not find it easy to get the sequence right.
4) it seemed to be easy to make an error which set the safe into a state from which it was not obvious how to return to a clear state.
Due to the complexity, we have decided not to use this product in this situation.
20. Jänner 2026
Antwort von The Key Safe Company
Hi Richard,
Thanks for taking the time to share such a detailed review — it really helps us understand what worked for you and what didn’t. We’re glad to hear the eSafe itself made a good first impression looks-wise, even if getting to grips with it felt more like a puzzle box than a lock box!
Electronic units do come with a bit more of a learning curve than mechanical safes, and we’re sorry the setup felt fiddlier than expected. Just to reassure you, there’s no motion sensor built into the product, so that “abort” behaviour you were seeing is likely something else — which is why Claire has been trying to get to the bottom of it with you. She’s been in touch a few times already, and one thing she suggested (just in case!) is giving the second eSafe a try too, as both eventually arrived after the delivery mix-up. That should help confirm whether it’s a one-off glitch or something trickier.
We completely understand your concern about making the instructions simple enough for guests arriving late, tired, and possibly in the rain — wrestling with a lock box shouldn’t be part of anyone’s holiday story! If the product isn’t the right match for your particular setup, we respect that decision and appreciate you giving it a fair go.
If you’d like help choosing something more straightforward for guest use, or want us to look again at either of the eSafes, just give us a shout — we’re always here to help keep things unlockably easy. 🔑🙂
Thanks again for the feedback,
Good info great products ,
Good info great products ,, found what i was looking for on they’re website and ordered, delivered fast so I could fit a superior quality key safe !!
5. Jänner 2026
Antwort von The Key Safe Company
Thanks a bunch, Mark! Delighted you found exactly what you needed on our site — nothing better than a smooth search and a speedy delivery. 🚚✨
And we love hearing that you’ve fitted your new ark Tamo key safe already… sounds like you’ve truly locked in top-tier quality! 🔐😄
If anything crops up down the line, we’re always here to help.
Antwort von The Key Safe Company
Thanks so much, Stephen! We’re really glad your ark Tamo key safe reached you in record time and lived up to expectations. 🚀🔐
We put a lot into making sure our products are key players in the security game — so it’s lovely to hear this one hit the mark.
If you ever need anything else, just give us a shout! 😊
Great quality product
Great quality product, easy to order, fast efficient service and delivery
5. Jänner 2026
Antwort von The Key Safe Company
Hi Caroline,
Thanks so much for the 5 stars! We’re thrilled to hear your C500 Pro arrived quickly and that the whole ordering experience was smooth — sounds like everything clicked into place perfectly!
We really appreciate your kind words, and if you ever need anything else to keep your keys safe, we’re always here to help. 🌟
Outstanding customer service
Outstanding customer service. We had a problem with one of our key safe’s online and tele support was 100%. Unfortunately the problem wasn’t resolve able but they replaced the unit free of charge with no quibble at all. Replacement device arrived 48 hrs later. terrific!
29. Jänner 2026
Antwort von The Key Safe Company
Hi Alex,
Thank you so much for the fantastic 5 stars! We’re really glad Claire could help and that the replacement key safe arrived quickly — sometimes things just need a fresh start, and we’re happy to make it hassle-free.
It’s brilliant to hear you felt fully supported along the way. If anything else comes up, we’re always here to keep your keys safe and sound! 🌟
Antwort von The Key Safe Company
Hi Roger,
Thanks so much for the 5 stars! We’re thrilled to hear your C500 Pro and fitting pack arrived quickly and are living up to expectations — nothing beats that feeling of a job well secured.
Really appreciate the recommendation too; it means a lot to the team. If you ever need anything else, we’re always here to help! 🌟
solid piece of kit that inspires confidence.
Bought a Supra C500 key safe from this company. Fairly expensive but when it arrived the next day, I understood why.
Main things to remember when installing: make sure the key safe is fitted on a flat surface, and that the screw holes aren't drilled into mortar. Other than that straightforward, but do read the instructions carefully in order to preserve the warranty conditions. Ensure before you start that you have a T30 Torx screwdriver and a 5mm masonry drill bit.
A very solid piece of kit which inspires confidence that my spare key will be secure, and free delivery of my order makes using The Key Safe Company again a no brainer.
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von The Key Safe Company
Hi David,
Wow — thanks so much for the fantastic 5-star review! We’re thrilled to hear your Supra C500 is giving you that rock-solid confidence — sounds like it’s living up to its reputation. And we totally agree, a flat surface and the right tools make all the difference; those screws and instructions aren’t just for show!
Glad the next-day delivery and free shipping helped make the whole experience a no-brainer. We can’t wait to welcome you back next time you need a bit of extra security.
Thanks again, and enjoy that peace of mind! 🌟
Very helpful advisor
The agent advised me of the availability of a spare part so that I didn't have to replace the key safe. Extremely helpful.
27. Jänner 2026
Antwort von The Key Safe Company
Hi Susan,
Thank you so much for the 5 stars! We’re thrilled Evie could help steer you in the right direction and save you from having to replace your key safe — sometimes a little advice really covers all the bases!
It’s great to hear you found the guidance so helpful. If you ever need anything else, Evie (and the rest of us) are always happy to help.
Easy experience to keep safe
Easy to order and delivered very quickly. I also ordered installation which again was sorted out quickly. The installer was very helpful.
27. Jänner 2026
Antwort von The Key Safe Company
Hi Anne,
Thank you for the wonderful 5-star review! We're so glad to hear everything was smooth sailing — from ordering, to delivery, to getting your C500 Pro professionally installed. Sounds like the whole process was as safe and sound as the key safe itself!
Lovely to hear your installer was helpful too, we will pass your comments along to them. If you need anything else down the line, we’re always here.
Antwort von The Key Safe Company
Hi Bliss,
Thanks so much for the 5 stars! Delighted to hear your C500 Pro and fitting pack reached you nice and quickly — we do love a delivery that doesn’t keep you guessing.
And thank you for the shout-out on the communication too; we try to keep things as clear as a freshly cut key.
If you ever need anything else, we’re right here! 🌟
Antwort von The Key Safe Company
Hi Keith,
Thanks so much for the 5 stars! Really glad to hear you’re pleased with the weather cover — it does a great job of keeping the elements (and any curious glances) firmly covered.
If there’s anything else you ever need, we’re always here to help.
Antwort von The Key Safe Company
Hi Barbara,
Thank you for the 5 stars! We're so glad your C500 Pro made a speedy arrival and that you’re finding it easy to use — solid choice all round (pun absolutely intended!).
If you ever need a hand with anything down the line, just give us a shout.
Have a fantastic day! 🌟
The Key Safe seems very robust and…
The Key Safe seems very robust and strong. Setting it up is OK, but you need to pay close attention to the instructions to set the code correctly. Once done it works very well. I found installing it a little tricky, and had to get a professional to drill the holes (my first attempt into stone was not successful; we then used a brick surface which was much easier).
26. Jänner 2026
Antwort von The Key Safe Company
Hi Sarah,
Thanks so much for the lovely 5-star review! Those ark Tamo key safes don’t mess around when it comes to strength, so you’re absolutely right — they do like you to follow the setup steps to the letter before they’ll behave.
And yes, drilling into stone… oof. That stuff loves to put up rock-solid resistance! We're really glad you reached out and that our professional installer could take the stress (and the hammer drill) off your hands.
Great to hear everything’s now set up and working smoothly. If you ever need anything else, we’re right here and happy to help.
Have a lovely week! 🌟
You’ve sent me this review before the…
You’ve sent me this review before the product has even been delivered. Was supposed to arrive 2 days ago and twice has been delayed by DPD!
The item is really important to me and can’t progress without it.
23. Jänner 2026
Antwort von The Key Safe Company
Hi Amanda, thank you for taking the time to leave a review — and I’m really sorry for the frustration this delay has caused, especially as the item is important and holding things up for you.
We’ve checked the tracking with DPD and can see your delivery is heading to Aberdeen, where there are currently extended delays due to ongoing poor weather following recent storms. At the moment, DPD are advising delays of up to around 10 days in that area, which we completely appreciate is far from ideal.
Matt, our Quality Manager, has emailed you directly to explain the situation and is more than happy to help further if you’d like to discuss next steps or options. Please do come back to us — we’re here to support you and will do what we can to help move things forward.
Thanks again for your patience, and we’re really sorry this has been your experience.
The right key safe.
Seamless service via website. Top quality product. Thoughtful fitment accessory options made installation easy.
21. Jänner 2026
Antwort von The Key Safe Company
Hi David, thanks so much for the fantastic 5-star review ⭐️
We’re delighted to hear the C500 Pro and fitting pack gave you a seamless experience and that the fitment accessories made installation a breeze. Sounds like your keys are now perfectly under lock and key 🔐!
Thanks again for sharing your experience — it really means a lot to us!
Mark 64 recommended you on his youtube…
Mark 64 recommended you on his youtube channel
29. Dezember 2025
Antwort von The Key Safe Company
Hi Dave, thanks so much for the 5-star review ⭐️
We’re thrilled to hear you found us through Mark 64’s YouTube channel! It’s great to know the videos helped showcase how our C500 Pros keep keys safely under lock and key 🔐. We were so excited that Mark was impressed with our key safes.
Thanks again for your order and for sharing your experience — we really appreciate it!
Antwort von The Key Safe Company
Hi David, thanks so much for the 5-star review ⭐️
We’re really glad Natalia could get everything sorted quickly and make sure your replacement weather cover arrived safely. It’s always great to hear when our support and after-sales team hit the mark!
Here’s to keeping your key safe snug 🔐. Thanks again for sharing your experience!
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