It’s not common for a small business to provide this level of customer service. Rarely is the customer right anymore. Not in the case of Mr. Josh Terryah and his crew at Knife Country USA. Give these... Mehr ansehen
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Das sagen Bewerter
I had my first purchase delivered and immediately understood it wouldn't at all serve my needs...not only did Knife Country address my issue, but promptly finalized my return in great time with grea... Mehr ansehen
Unternehmen hat geantwortet
I was charged 20 dollars for 2nd day delivery we o. On 3rd day and tracking g says still 2 more days before I receive from a state away I am never using knife country again I will find another suppl... Mehr ansehen
Unternehmen hat geantwortet
Item had the label printed a couple days after the initial order and then reached the post office a couple days after that. After reaching the post office the tracking had no more updates until it... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Knife Country USA is a family-owned online retailer based in Michigan, proudly serving knife enthusiasts, outdoorsmen, hunters, and collectors since 2003. With over 40,000 products from 800+ trusted brands like Buck, Case, Kershaw, Victorinox, and Benchmade, we’ve become one of America’s largest and most trusted sources for knives, outdoor gear, and survival tools. We’re committed to more than just selection — we believe in personal service, fast shipping, and fair pricing. Most orders ship the same or next business day, and our team is always ready to help with questions before or after your purchase. We also offer special promotions, coupon codes, and free shipping on orders over $89. At Knife Country USA, you’re not just a customer — you’re part of our community. Whether you're a first-time buyer or a long-time collector, we work hard to earn your trust and exceed expectations with every order. Our team takes pride in honest service, responsive support, and making sure every experience is a positive one. Thanks for supporting a small business with big values. We’re proud to serve you — and we’re here when you need us.
Kontaktinformationen
Vereinigte Staaten
- knifecountryusa.com
4,2
Gut
74 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Shipped Fast, Great Price
I was looking to buy a pocket knife made in the USA and discovered the extensive collection of all varieties of knives on Knife Country USA’s website. I purchased a Kershaw pocket knife as a Christmas gift and it was shipped out quickly, enabling it to arrive well ahead of Christmas. The price was great and quality is as expected. Overall outstanding experience and I won’t hesitate to purchase again from Knife Country USA.
20. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Jason,
Thank you for the great review! I’m glad you found exactly what you were looking for—and even happier to hear the Kershaw arrived well in time for Christmas. We take pride in offering a wide selection of American-made knives and getting them shipped out fast.
Your support means a lot, and I truly appreciate the kind words. We’ll be here anytime you need another great blade!
All the best,
Josh Terryah
Owner, Knife Country USA
Great customer service.id strongly recommend this product.purchased the Redrose Boker trapper knife.Very truly satisfied nice knife.
Great service and customer service
28. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Marco,
Thank you so much for the kind words! I’m glad to hear you’re enjoying the Redrose Boker Trapper—it’s a beautiful knife and a great choice. We’re grateful for your recommendation and happy to know our service hit the mark for you.
Appreciate your support and hope to serve you again soon!
Best regards,
Josh Terryah
Owner, Knife Country USA
Incredible customer service
Incredible customer service! Order was confirmed immediately and arrived quickly. Then, when I wanted to exchange it, Josh helped me with no hassle at all — texted me back within minutes to coordinate! He even gave me a great deal. Love supporting a family business, and grateful for the convenience and ease!
26. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Bridget,
Thank you so much for your kind words! I’m really glad we were able to get everything sorted out quickly and easily for you—it’s always my goal to make exchanges as hassle-free as possible. I truly appreciate your support of our family business and am grateful for the opportunity to help.
Looking forward to serving you again anytime!
All the best,
Josh Terryah
Owner, Knife Country USA
89.00 order with free shipping is a…
89.00 order with free shipping is a scam. Your order must be under 3 lbs. (A hatchet weighs more than 3 lbs) It took Josh 9 days to respond to my email. I wouldn't order anything from them. Terrible reponse times equal terrible customer service.
17. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi John,
I’m sorry to hear about your frustration and appreciate you taking the time to leave feedback. To clarify, our free shipping policy does apply to orders over $89—but as stated in our shipping terms, it excludes oversized or heavy items like hatchets that exceed 3 lbs. We try to be as transparent as possible about this during checkout and in our shipping policy.
As for the delay in my reply—you're right, and I take full responsibility. That’s not the standard we hold ourselves to, and I understand how that impacted your experience. We’re working to improve our response times and ensure future customers don’t run into the same issue.
If there’s anything I can do to make this right, feel free to reach out directly to me at jterryah@knifecountryusa.com or (800) 342-9118.
Sincerely,
Josh Terryah
Owner, Knife Country USA
customer service got back to me on a minute
customer service got back to me on a question within a minute. GREAT JOB you guys....
24. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Robert,
Thank you for the great feedback! I'm glad we were able to get back to you so quickly—it’s something we always strive for. Really appreciate the shoutout and your support!
Best regards,
Josh Terryah
Owner, Knife Country USA
Excellent seller, fast shipping, accurate, A+
20. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Thank you so much for the positive review.
Two Bucklite folders - Perfect!
I ordered 2 Bucklite folding pocket knives from Knife Country and, after reading reviews online, was a little worried. Well, I shouldn’t have been. The ordering was smooth, the communication good (via e-mail) and the shipping fast. It was actually 2-days early. This is not Amazon, and as such, I didn’t expect overnight or two-day service. But what I received was better then what I was promised. I am happy it turned out so well. Thank you to Josh and his team. A family business I feel good about supporting. BTW, the two knives were exactly as I ordered. On the small side, but low cost. And since I keep losing (misplacing) my expensive knives, this is perfect!
16. September 2023
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Dan,
Thank you for the thoughtful and encouraging review! I’m really glad to hear everything went smoothly and that the Bucklite folders arrived early and exactly as expected. We may not be Amazon, but we sure work hard to beat expectations—and I’m glad we hit the mark for you.
I also totally get the challenge of keeping track of expensive knives—that’s why budget-friendly, reliable options like the Bucklite are such a great pick.
Thanks again for supporting our family business. We truly appreciate your trust and look forward to helping you again down the road!
Best regards,
Josh Terryah
Owner, Knife Country USA
Your problem, not theirs.
Purchased 4 Coticule sharpening stones off their website. Dimensions state 6×3×1.25 inches. Largest stone I received was 3.6x2.8x0.7 inches. The stones are glued to a piece of slate, so actual usable thickness of stone material is less than 0.3 inches.
When I emailed them they said "Sizes vary" when I said not a single stone I purchased was anywhere near the size listed they reiterated the same thing. I was told to return them if I'm not happy and was sent a link to their return policy. 15% restocking fee and I had to pay for return postage. I asked about the restocking fee and they said they would "waive" that but charge me for their cost of shipping them TO me. My order was well over $90 and qualified for free shipping yet they were going to charge me for their false advertising.
I'm better off keeping them as I would be losing over $30 to return them. I'd do yourself a favor and check their reviews on bladeforums.com etc.. Seems like this is their attitude when they screw up. Its the customers problem and not theirs.
16. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Thank you for your feedback. We’re sorry to hear that you were disappointed with the Coticule sharpening stones you received. While it’s true that natural stones like Coticule can vary in size due to how they’re quarried and finished, we understand how frustrating it must have been to receive items that did not match the listed dimensions.
Our intent in stating “sizes vary” is to set realistic expectations for handmade and naturally sourced materials, but we recognize that the size difference in your case was more than expected. We could have done a better job clarifying that in our listing, and we appreciate you bringing this to our attention.
As for the return process: our standard policy includes a restocking fee and return shipping, but we offered to waive the restocking fee in your case and only charge the outbound shipping cost. We realize this still left you feeling stuck with the stones or facing a costly return, and for that, we sincerely apologize.
Your feedback has prompted us to re-evaluate how we list and communicate details for variable-size items like natural stones. We're committed to improving and providing a better experience for all customers.
If there's anything we can do at this point to make this right, even retroactively, please feel free to reach out directly. We value your business and hope to earn back your trust.
I was charged 20 dollars for 2nd day…
I was charged 20 dollars for 2nd day delivery we o. On 3rd day and tracking g says still 2 more days before I receive from a state away I am never using knife country again I will find another supplier oh and don't think I be getting a refund don't even want the knives now u can keep my donation is what I'm gonna call it
23. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Seth,
Thanks for your order and for reaching out. I completely understand your frustration with the delivery delay. I want to clarify that your order was processed and shipped out within our stated policy of 1 business day. Unfortunately, while you selected 2nd Day shipping, that time frame reflects the service level once the package is in transit—not from the time of your order. Carrier delays, especially by USPS, are out of our control, and I agree it's frustrating when they don’t meet their commitment.
That said, I never want a customer to feel like their purchase was a “donation.” I’d be happy to assist further—whether that’s helping with a return once the knives arrive, or discussing a resolution that works for both of us. Please feel free to email me directly at jterryah@knifecountryusa.com or call (800) 342-9118.
Sincerely,
Josh Terryah
Owner, Knife Country USA
Total lack of customer service
Ordered 2 Condor Leaf machetes. Neither one fit either sheath. Contacted owner, he said he would contact the company rep. That was over a month ago, with no response. Knife Country USA does not back up the products they sell and their customer service is nonexistent. Prices seem good, don't waste your monies.
15. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Mark,
I’m sorry to hear that you’re still frustrated, and I appreciate you taking the time to share your experience. I want to clarify that after we spoke, I did reach out to Condor on your behalf, and they confirmed they would be sending two replacement sheaths directly to you. I regret that their timeline has caused further delays and that I didn’t follow up with you sooner—that’s on me.
I also noticed you’ve placed another order with us since then, which I genuinely appreciate. We truly value your business and your trust, and I want to make sure this situation is fully resolved. If you haven’t received those replacement sheaths yet, please reach out to me directly and I’ll make it right.
Thank you again for your patience.
Sincerely,
Josh Terryah
Owner, Knife Country USA
jterryah@knifecountryusa.com
(800) 342-9118
Got several knives
Update
Made contact through FB. Refunding broken knife.
They’re making it right. I added a star.
Got several knives. All came as the should except 1.
They say, never any used knives. Not true.
I sent an email with pic of knife in box as I opened it. Scale broken off. Not in plastic bag or wrapped in paper, normal for all the others I got.
It is scratched and blade was sharped by a hack. Scratches all down blade.
No reply from company from email with pic.
Called multiple times. No answer. No return.
If they would have made right by my order, I wouldn’t be here.
30. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi JJ,
Thank you for the update and for giving us the chance to make things right—I really appreciate you reaching out via Facebook and allowing us to resolve the issue with the broken knife. I'm truly sorry for the condition it arrived in and the delay in getting back to you initially.
We never want a customer to feel ignored or stuck with a defective product, and I’m glad we were able to get the refund processed. Your feedback is important and helps us improve both our quality control and communication going forward.
Thanks again for your patience—and for updating your review. I hope we can earn that last star back with your next experience.
Best regards,
Josh Terryah
Owner, Knife Country USA
Ya this place is a dump
Ya this place is a dump. The shipping is a joke, their attitudes are garbage, an heaven forbid you leave an honest opinion an than they bascially threaten you if you don't take it down. Trust me, stay away from this rocket. Lots of other better places our there to do business with. Dump hole
11. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi James,
I'm sorry to hear you feel this way. We work hard to treat all customers with respect and fulfill orders quickly and accurately, and I regret that your experience did not reflect that. We also welcome honest feedback—it’s how we improve—but we do ask that reviews remain factual and fair.
If there was any misunderstanding or unresolved issue, I’d be more than willing to look into it and help make it right. Please feel free to reach out directly at jterryah@knifecountryusa.com or (800) 342-9118.
Wishing you the best,
Josh Terryah
Owner, Knife Country USA
Their Price Match Guarantee is a Joke!
Their Price Match guarantee is a joke!! I ordered cane sword from Knife Country on 11/19 and then seen the next day Midway USA had it on sale for half what I paid and contacted Knife Country by phone and email with no response. Finally messaged them on Facebook about it and their response was they'd be losing money if they honored their guarantee and Midway must have made a mistake in their listing!! No they didn't!! It was a Black Friday sale and I ordered one from Midway also to average out my losses! I only wish you can you give negative stars!! Oh well, live and learn!!!
29. November 2022
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Jimmy,
Thanks for your feedback. I’m sorry we weren’t able to meet your expectations with the Price Match Guarantee. While we do offer to match most advertised prices, our policy does have limitations—particularly when it comes to flash sales, clearance pricing, or one-off Black Friday discounts where the pricing is below our wholesale cost. In this case, honoring the match would have resulted in a significant loss, which is why we couldn't proceed.
That said, I agree that your messages should’ve been responded to more promptly, and I apologize for the delay—that’s not the level of service we aim to provide. I appreciate you bringing this to our attention, and I’ll be working with the team to prevent similar situations in the future.
Thanks again for giving us a try.
Sincerely,
Josh Terryah
Owner, Knife Country USA
Ordered a Havalon knife 3 weeks ago
Ordered a Havalon knife 3 weeks ago. paid for with visa. got my visa bill yesterday and there it was on my bill. $60.69 still no knife. tried to call and e-mail but couldn't get through. about to have visa and bbb to investigate. hope y'all choke on my 60 bucks!
9. September 2022
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Ron,
I’m very sorry to hear about this and completely understand your frustration. I want to make this right immediately. If your Havalon knife still hasn’t arrived, it’s possible the package was lost or misrouted in transit—and we absolutely don’t want you left without your order or your money.
Please reach out to me directly at jterryah@knifecountryusa.com or call (800) 342-9118. I’ll be happy to either send a replacement package right away or issue a full refund—whichever you prefer.
We take these situations seriously and stand behind every order. I appreciate your patience and hope to get this resolved for you today.
Sincerely,
Josh Terryah
Owner, Knife Country USA
This is THE site for knives and other…
This is THE site for knives and other outdoor shopping!!! Great selection, customer service and prices!!! Do your Christmas shopping early and easily!!!!
22. September 2022
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Michael,
Thank you for the awesome review! I’m thrilled to hear you’re enjoying the selection and service—we work hard to keep it easy, fast, and stocked with the gear folks really want. Glad we could help make your Christmas shopping smooth this year!
We truly appreciate your support and look forward to helping you again anytime.
All the best,
Josh Terryah
Owner, Knife Country USA
Ordered a Gerber Gator with the 154CM…
Ordered a Gerber Gator with the 154CM blade
(for under $70 !!!) for a friend. Owner texted me immediately to check if the order was placed by me, since I had put a 'ship to' address and name different from my billing address. That is good customer service policy. Also, try finding a price like that anywhere else for this great every day carry. Wish I could find mine!
12. August 2022
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Ernest,
Thanks so much for the kind words! I’m glad the order got to your friend safely—and I really appreciate you noticing the extra step we took to verify the shipping details. We always want to make sure our customers (and their gifts) are protected.
Also… if your Gator ever turns up missing for good, we’ve always got more waiting for you here!
Thanks again for your support and for choosing Knife Country USA.
Best regards,
Josh Terryah
Owner, Knife Country USA
Josh and Knife Country were awesome
Josh and Knife Country were awesome. He spent time helping me find a good quality American made knife for my kids! Highly recommend!!!
13. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Kevin,
Thank you so much for the great review! It was a pleasure helping you find the right American-made knife for your kids—those are the moments that make what we do so rewarding. I'm glad we could get you exactly what you were looking for.
Really appreciate the recommendation and your support. Don’t hesitate to reach out anytime!
Best regards,
Josh Terryah
Owner, Knife Country USA
Purchased 2 Blowguns.
Purchased 2 Blowguns.. one wasnt even the right size diameter and the dart wouldnt pass through it.. the darts would get stuck in the other when you tried to blow it through... emailed the issue... got zero respone.. don't waste your money here..
5. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Dear Blue Line Archeology,
Please note that we stand behind our products and will always send our replacements for defective merchandise to our customers free of charge. We called and left you a voicemail on numerous occasions and you never called us back. If you will please give me a direct call at 248-534-1383 I will make sure to get you a replacement for free. Looking forward to hearing back from you.
Beware- horrible return policy
Beware- horrible return policy! I ordered a shaving blade. It came as described. I used it one time was not satisfied and tried to return it. The first email said it was purchased 30 days ago which it was, but was only in my possession for 28 days, and that it’s a personal hygiene item and cannot be returned. Then the second email said it’s not about the time, it’s that it was used. The policy clearly states brand new condition, which it was. Don’t do business with them.
13. Dezember 2020
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Dear Cannon,
We are sorry that you were not happy with your purchase. If the it was "new" you would have been more than welcome to return it.
You state in your review that you "I used it one time was not satisfied and tried to return it.". Our policies clearly state that we do not accept used merchandise. We have the "no used product policy to protect our customers." Your used razor has hair, skin cells and maybe trace amounts of blood on it.
Came through in the end.
Item had the label printed a couple days after the initial order and then reached the post office a couple days after that. After reaching the post office the tracking had no more updates until it arrived a week later. Items arrived in good condition and well packaged.
I wouldn't let this discourage someone from buying from there, but wanted people to be aware it's not necessarily an immediate shipment, but that the order is likely on its way.
I did not reach out to customer service, so I can't speak to that.
20. November 2020
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Eric,
Thanks for taking the time to share your experience—and for your honesty. I’m glad to hear the items arrived safely and in good condition, even if the shipping timeline wasn’t as clear as it should have been. We do our best to ship quickly, but I agree that tracking delays with USPS can sometimes make things more stressful than they need to be.
We appreciate your understanding and your balanced feedback. If you ever need anything in the future, we’re always here to help—and we’ll work to make your next order even smoother.
Best regards,
Josh Terryah
Owner, Knife Country USA
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