It’s not common for a small business to provide this level of customer service. Rarely is the customer right anymore. Not in the case of Mr. Josh Terryah and his crew at Knife Country USA. Give these... Mehr ansehen
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Das sagen Bewerter
I had my first purchase delivered and immediately understood it wouldn't at all serve my needs...not only did Knife Country address my issue, but promptly finalized my return in great time with grea... Mehr ansehen
Unternehmen hat geantwortet
I was charged 20 dollars for 2nd day delivery we o. On 3rd day and tracking g says still 2 more days before I receive from a state away I am never using knife country again I will find another suppl... Mehr ansehen
Unternehmen hat geantwortet
Item had the label printed a couple days after the initial order and then reached the post office a couple days after that. After reaching the post office the tracking had no more updates until it... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Knife Country USA is a family-owned online retailer based in Michigan, proudly serving knife enthusiasts, outdoorsmen, hunters, and collectors since 2003. With over 40,000 products from 800+ trusted brands like Buck, Case, Kershaw, Victorinox, and Benchmade, we’ve become one of America’s largest and most trusted sources for knives, outdoor gear, and survival tools. We’re committed to more than just selection — we believe in personal service, fast shipping, and fair pricing. Most orders ship the same or next business day, and our team is always ready to help with questions before or after your purchase. We also offer special promotions, coupon codes, and free shipping on orders over $89. At Knife Country USA, you’re not just a customer — you’re part of our community. Whether you're a first-time buyer or a long-time collector, we work hard to earn your trust and exceed expectations with every order. Our team takes pride in honest service, responsive support, and making sure every experience is a positive one. Thanks for supporting a small business with big values. We’re proud to serve you — and we’re here when you need us.
Kontaktinformationen
Vereinigte Staaten
- knifecountryusa.com
4,2
Gut
74 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Trouble-free with quick shipping
Ordering process was smooth, the backpack I bought was out of stock almost everywhere else yet Knife Country still had a fair price. Time to shipment was posted as 3-12 days per COVID; I received the shipment notification 2 business days later and had the product in hand within a week of ordering.
i had no reason to contact customer service, so I can't speak to that aspect of the business. All I know is that I found what I wanted at a fair price, I shopped around a bit for another product, and both were delivered to me well-packed and ahead of schedule.
6. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Clay,
Thank you for the detailed and thoughtful review! I’m glad to hear the ordering process went smoothly and that both items arrived quickly and in great shape. We work hard to keep our inventory accurate and fairly priced—even during times of limited availability—so it’s great to hear that stood out to you.
We appreciate your business and hope to serve you again anytime you're in need of more gear.
All the best,
Josh Terryah
Owner, Knife Country USA
No Product & No Response
Purchased a cooler 2 weeks ago, still hasn't shipped. I contacted them after a week of no updates and asked & was told "fishing gear takes 10 days to ship" Ok, fine. I waited the full 10 days and it still hasn't shipped. I finally reached out yesterday & asked for an update- no response. I reached out today & asked to cancel my order & still not a response. I found the same cooler on Amazon & Walmart but I purchased from here because I wanted to support a family owned business- but what a joke they are.
28. August 2020
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Taryn,
Thank you for your honest feedback, and I’m very sorry for the experience you had back in August 2020. That period was one of the most difficult stretches we’ve ever faced—COVID-related supply chain delays, vendor backlogs, and a flood of customer inquiries overwhelmed our small team. Unfortunately, that led to slower responses and fulfillment issues that were not in line with our usual standards.
That said, I completely understand your frustration, especially since you chose to support a family-owned business. You had every right to expect better communication and service, and I apologize for letting you down.
While I know it doesn’t change what happened, I’d love the opportunity to earn your trust again. Please don’t hesitate to reach out to me directly if you ever decide to give us another try.
Sincerely,
Josh Terryah
Owner, Knife Country USA
jterryah@knifecountryusa.com
(800) 342-9118
Horrible customer service
Horrible customer service. I purchased knife X. They sent me knife Y. I emailed explaining the mistake. They actually said the error was my fault! They said, "we expect the customer to call us before buying a pocket knife to make sure that we will send them the knife we picture on the website." WHAT? I would never buy from this company again. Thete are too many great knife retailers out there. BUYER BEWARE.
22. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
We are very sorry to hear about the error. Please give us a phone call and we will correct the error and get the proper model shipped out to you. Crazy times during this pandemic. We would never intentionally send a customer the incorrect item. Looking forward to hear back from you and getting the proper item on its way to you. All the best to you and yours. Stay safe!
Bad Experience
Recently purchased an item. Two days passed and no update to my purchase. Called and they said yes we have your order, you’ll probably receive the item mid next week. Ordered the same item from a different retailer. I placed the order late friday night after 11pm. Was notified on Saturday my item shipped and received it on Monday. Promptly cancelled my item with this retailer. Would stay away from this company at all costs. Majority of reviews here explain it all.
9. November 2019
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Dear Robert Smith,
Sorry that you are not happy with our services. Please note that we are very clear that orders take 1-3 business days to process on our website and during the checkout process. We are a small family business and run a little slower than a big box store like Amazon. We make up for the shipping time with us you can put a face with a name and have one on one conversations about products and recommendation. Trust me... if I had $150,000,000.00 I would run my business a lot different however I am just an American citizen running a small business to put food on my families table.
You are always welcome to return merchandise for a refund within 30 days as long as it is still new. All the best to you.
Never again will I do business with this company!
Non existent customer service! Emails are not acknowledged.
I was due a refund of $1.70 as part of the 10% off offer. You would think I was asking for a hundred dollars! Not a peep back!
Have a blessed day back, you are an unethical scammer.
30. März 2019
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Sorry that this issue came up. Please give us a call and we will be more than happy to correct the issue. Sounds like you missed entering the coupon code. No big deal we will get this resolved for you asap.
This company has the worst customer…
This company has the worst customer service I have ever come across. Over a 5 day period I contacted them three times for information and they never had the decency to respond once. I would never place an order with them again.
3. März 2019
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Dear Bruce,
Sorry to hear about your issue with getting in contact we us. Please call me direct at 248-534-1383 and I will be more than happy to answer any questions you have.
Great survival gear and knives!
This is a great U.S. based company that has a ton of options on knives and survival camping gear. The shipping on the survival gear I bought was fast and had no problems, will buy from them again!
24. Juli 2017
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Gregory,
Thank you for the great review! I’m glad to hear everything arrived quickly and that you’re happy with the survival gear. We take pride in offering a wide selection and fast, reliable service—and it’s awesome to know we delivered on both.
We truly appreciate your support of our U.S.-based business and look forward to serving you again whenever you're ready for your next adventure!
All the best,
Josh Terryah
Owner, Knife Country USA
Fast shipping and great customer …
Fast shipping and great customer service!! What more could you ask for! Great people working over at knife country USA .
24. Juli 2017
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Trevor,
Thanks so much for the kind words! We’re thrilled to hear you had a great experience—that’s exactly what we strive for. It means a lot to know our team’s efforts are making a difference.
We truly appreciate your support and look forward to helping you again anytime!
Best regards,
Josh Terryah
Owner, Knife Country USA
Awesome customer service and fast shipping
I ordered a Case pocket knife and paid for the cheapest shipping. They did not have the knife in stock but when I called and spoke to "Josh" he assured me the knife would have expedited shipping. My case knife arrived at my house within three days. Two thumbs up!!
24. Juli 2017
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Dylan,
Thank you for the great review! I’m really glad we could get that Case knife out to you quickly—even with the initial stock hiccup. We always aim to go the extra mile when we can, and I’m happy to hear it made a difference.
Appreciate the two thumbs up—and your support. We’ll be here whenever you’re ready for your next blade!
Best regards,
Josh Terryah
Owner, Knife Country USA
TRUSTWORTHY
I want to take this opportunity to thank Knife Country USA for my order of a Colt Black Beauty Hunter. I am very pleased, it was everything I expected. And I want to apologize for any negative feedback that I posted prior to finally receiving my order. Your a good company one & all.
4. August 2016
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Marvin,
Thank you so much for your kind words—and no need to apologize! I completely understand how delays or uncertainty can be frustrating, and I truly appreciate you following up with this thoughtful message.
I’m glad to hear the Colt Black Beauty Hunter met your expectations—it’s a great piece—and I’m grateful for your trust in our company. We’re always here if you need anything else, and we look forward to serving you again in the future.
All the best,
Josh Terryah
Owner, Knife Country USA
Very very poor customer service
Moderate to poor quality of goods received (after a long long wait), but in accordance to their price. My order came in a plastic bag- one of my leather sheaths was smashed. Not using bubble wrap or paper box is probably in line with their service. Very very poor customer service though-took days and formal request to get a reply to my emails concerning the huge delay in order arrival. And when got the reply (because of the formal request by PayPal), it was a prewritten typical email-just to get over with. I don't think they care much for their customers. Definately will not shop again.
25. November 2015
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Sorry to hear about the issue. We will be more than happy to send you a replacement. Please contact us and we will get a new item out to you.
Great Product!
Carrying a safety kit always comes first for me! Thank you Knife Country USA for to let me explore so many options in few clicks.
19. Dezember 2014
Bewertung ohne vorherige Einladung
Antwort von Knife Country USA
Hi Robert,
Thank you for the great feedback! I couldn’t agree more—having a solid safety kit is essential, and I’m glad we could help make the search quick and easy for you. We’re proud to offer a wide selection and even prouder to have customers like you who prioritize preparedness.
Appreciate your support, and we’re here whenever you need us again!
Best regards,
Josh Terryah
Owner, Knife Country USA
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