Koio's Sneaks are gorgeous! They do seem to run quite big (I wear a 9...ordered a 9, and they were 1.5 inches too long. It was a pretty monumental difference.) This being said, the return process was... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Extremely helpful given I cannot try on in a shop and I just had 2 bad experiences with fit prior to this purchase. I was a but nervous dealing with an American company I didn't know but the reviews w... Mehr ansehen
Spend the extra $100 on Common Projects. Worth it. I ordered a pair of Koio sneakers on May 19th. When I followed up, I was told delivery would happen by May 28th. That date passed — no track... Mehr ansehen
I ordered a pair of Capri White/gum two days ago. After ordering I noticed an email I had received offering an extra $25 off my first order. I emailed back asking if they would honor the discount. In... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Kontaktinformationen
Broome Street 407, 10013, New York, Vereinigte Staaten
- koio.co
4,1
Gut
301 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Streamlined, Quality Shoe
The shoes are really good quality and have lasted me for quite some time with extensive wear. They have a streamlined look but also have more space in the toe box than other sneaker brands, which is appreciated.
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Thanks for the kind words, Brent! We're glad your Koios are holding up so well, we work hard to produce our shoes with the best quality and longevity possible. Enjoy!
Antwort von Koio
Thanks so much James!
Wonderful customer service experience…
Wonderful customer service experience with prompt email replies.
11. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
We do our best to provide top-notch customer service! Thanks so much for the shoutout.
Good store experience
The store was nice and clean, the shoes are lovely and comfy
11. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Thanks so much, we're glad you love them!
bad service at the nyc store
27. Mai 2025
Antwort von Koio
Hi Nyan, I'm sorry to hear about your experience at our store. I've followed up with you via email. We always strive to provide top-notch service so we'd appreciate the chance to gather a little more insight on your visit and to make it right for you.
Antwort von Koio
We're so glad you had a seamless experience! We work hard to provide the best quality and service for our customers. Enjoy your new Koios!
A total waste!
The right loafer is completely unwearable — there’s a noticeable bump inside from poor stitching. It’s really disappointing, especially considering the price. A total waste.
28. Mai 2025
Antwort von Koio
Hey Eslah, I'm so sorry to hear about the issue with your loafers! This is not the experience you should have, and I completely understand your disappointment. It sounds like this may be a defect with the stitching. We've reached out via email so we can assist you with a solution right away! Thanks for letting us know, and we sincerely apologize for the inconvenience again.
Discount code adjustment
Quick review of Koio's customer support since I haven't received my Capri's yet. So after making my purchase, a couple of days later a Fathers Day promotion of 15% appeared. I contacted Koio's support team and they quickly responded and assured me that they would apply the promo code for my purchase.
They also updated me as soon as the promotion was applied. So far, my experience with Koio is 10/10! Excited to try my Capris!!
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
I'm so happy we were able to help! We always honor price adjustments within our return window, so you can shop without worrying you'll miss out on a better price :) Enjoy your new Capris!
Antwort von Koio
Hi Elizabeth, we're so sorry you received the wrong item — it was a mix-up at our warehouse, and it shouldn’t have happened. We've issued a full refund and provided a free return. We truly apologize for the inconvenience, and hope you'll consider giving us another chance in the future.
Antwort von Koio
Hi Henry, I’m so sorry to hear the heel on your pair broke — that’s definitely not the experience we want you to have with Koio. We take quality very seriously, and it’s disappointing to hear this happened.
We’ve reached out to you over email so we can help make things right, whether that’s a repair, replacement, or refund.
Thanks for bringing this to our attention — and again, our sincere apologies.
Helped correct my order after I put in…
Helped correct my order after I put in wrong info
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
We're happy to help! Don't hesitate to reach out if you ever need help regarding an order. We hope you love your new Koios!
Great customer service
I ordered the wrong size, did an exchange in the store and it was sorted out perfectly by the staff with excellent customer service. The Capri Avorio is super comfortable and I will definitely get more colors! Overall great experience with this brand.
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
We're so happy our store team was able to make your exchange seamless, and that your Capris are super comfortable! They're our best selling style for a reason, and we look forward to you collecting more colors. Thanks so much!
Enough
Your Return policy is impractical.
Followup with the Balance on a Gift Certificate never happens
21. Mai 2025
Antwort von Koio
Thanks for your feedback, Carter — and we're sorry to hear this felt frustrating.
Just to clarify, we accept returns and exchanges within 14 days of delivery for unworn items. If something made that process feel impractical for you, we'd really like to understand what happened and make it better.
Same goes for the gift certificate balance — that should absolutely be followed up on. Please shoot us a note at hello@koio.co and we’ll make sure it’s resolved quickly.
Excellent product and customer service
Excellent product and customer service. Koio's are the real deal. I have 3 pairs and purchased one more today. Phenomenal Italian white leather sneakers.
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
We're so happy to hear you're loving your Koios, and are excited for your collection to grow!
Great experience
Great experience. Staff was super helpful
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Thanks for coming by!
Staff were very helpful and friendly…
Staff were very helpful and friendly -and the shoes are so comfortable from the minute I tried them
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
So happy you're loving your Koios! Thanks for stopping by.
Best white sneaker I’ve ever bought
Best white sneaker I’ve ever bought. I’m buying my third pair. I’ve worn them all over Europe and never had any issues. Worth every penny!
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
We love hearing this! Thanks for choosing Koios for your trip, and we're so glad we kept you in comfort the whole time. Enjoy!
Very helpful and accomodating service
Very helpful and accomodating service. Very efficient and answered all questions i had about the sizing. Will definitely be back!
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Glad we could help, thank you!
In person final check did not disappoint!
Been eyeing these shoes online for a while. The shoes were great once I tried them on in person. Super happy with my purchase!
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
We're so glad you love your new Koios!
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