Extremely helpful given I cannot try on in a shop and I just had 2 bad experiences with fit prior to this purchase. I was a but nervous dealing with an American company I didn't know but the reviews w... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Spend the extra $100 on Common Projects. Worth it. I ordered a pair of Koio sneakers on May 19th. When I followed up, I was told delivery would happen by May 28th. That date passed — no track... Mehr ansehen
I ordered a pair of Capri White/gum two days ago. After ordering I noticed an email I had received offering an extra $25 off my first order. I emailed back asking if they would honor the discount. In... Mehr ansehen
Unternehmen hat geantwortet
I have 4 pairs of KOIO leather sneakers and they are terrific. I had a quality issue with one shoe, and it was replaced quickly and with no hassles. The customer service was excellent.
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Kontaktinformationen
Broome Street 407, 10013, New York, Vereinigte Staaten
- koio.co
4,1
Gut
299 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Beautiful shoes and great service.
Beautiful shoes and great service.
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Thank you so much, we hope you enjoy your new Koios!
Great shop and will come back
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Thanks for visiting us! Stop by again soon to see our new styles for Fall :) We'll be releasing some the last couple of weeks of September.
Great experience at the KOIO New York…
Great experience at the KOIO New York shop. The store is beautiful, the staff were friendly and knowledgeable, and the sneakers are both stylish and incredibly comfortable. One of the best shopping experiences I’ve had in the city.
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Thank you so much for your kind review, and for visiting our store! We hope to see you again soon.
Price doesn’t match the quality
Price doesn’t match the quality. One day wear falling apart. Reach out to customer service, they said it is normal. So good luck with this company
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Hi Firdavs, we're very sorry for your disappointment with your Capris.
You sent us photos and videos pulling apart the sole from the upper of your Capris and showing the stitch there, and said these were coming undone. We explained that as this style is hand-stitched, this is normal, and there is no defect with the shoes!
If the sole is pulled away, you will be able to see the stitching, but the stitching was not coming undone. If you have any issues with the stitching quality in the future please let us know, and we'll be happy to assist!
RUN AND HIDE!! They just want your money, not your loyalty.
RUN AND HIDE!!! This company not only does a terrible job with quality control, but does an absolutely TERRIBLE JOB OF RESPECTING AND RETAINING THEIR LOYAL CUSTOMERS!!!!! They’ve always managed to screw up my orders in the past, but I’ve managed to look the other way. However, this one takes the cake!! In June, I ordered a pair of high heel boots(Alia37)and sandals(Poppi37). Instead, they send me a pair sneakers(Pone37) and boots(ALINE37) that I did not order. Now, if you’re KOIO and you’re facing a screwup of this epic proportion, obvious thing to do is to not only let the customer keep the shoes for the inconvenience, but even fully refund the customer. Right? That’s not only logical, but common sense! Especially when you have a customer who given them over $5000+ in sales!!! Well, I think you know where I’m going with this. When I bring it to their attention, some representative named “Jade” offered me the option to keep the shoes (that I didn’t order, btw) and give me some KOIO gift card as a “gesture of goodwill” while they pocketed my money! Ummm…yea, no! I tried to give her repeated opportunities to course corrects this abhorrent behaviour of customer service, however it was clear to me….the KOIO I once knew (or thought I knew) is no more. Or maybe they never were that good in the first place! What breaks my heart is a couple of things. It’s not that their was a mishap with the order mistakes happen, but when I give you COUNTLESS opportunities to course correct and you STILL try to keep my money?! The second is that they clearly did factor in that I’ve been one of their biggest customers since their inception as company!! I did YouTube videos singing their praise as the top minimalist shoe company. And what many of their employees and competitors alike don’t know is that their founders and I went to the same college!!
Not only is their customer service subpar but even their quality is terrible as of late. It’s gotten so bad their dust bags have gone from high quality to very poor quality to now you have to PAY for a dust bag!
In all, I WOULD AVOID KOIO AT ALL COSTS!!!!!! I am distancing myself from them. I do not recommend them anymore to anyone!!! Please DO NOT waste your money on this company. Go with Common Projects or any other brand than this one. Trust me, you’ll thank me later. Have a blessed day! :-)
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Hi Ty,
We’re truly sorry for the shipping error and the frustration it caused. You’re absolutely right that receiving the wrong items is unacceptable, and we take full responsibility for this mistake.
We’ve addressed this issue directly with our warehouse partner and implemented additional quality control measures at packout to prevent future shipping errors.
When you contacted us, our customer service team offered multiple solutions: a full refund with return of the incorrect items, or a $100 credit if you preferred to keep the items. Given your disappointment with either solution, we then even offered a 50% refund while you keep both items—going beyond our standard policy to find a fair resolution.
While we understand you wanted to keep both items and receive a full refund, we require returns for full refunds to maintain our business operations. We believe our 50% refund compromise appropriately addressed the error in good faith.
We’re sorry this experience didn’t meet your expectations. We appreciate your feedback and are always working to improve both our product and service.
Great assistance as always
Great assistance as always. Super helpful staff in a very relaxing store.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Thanks so much, come visit us again soon!
Honestly overhyped
Honestly overhyped. Bought the Capri X and first thing was that the size guide is off. Bought what was supposed to be my size but the shoe was way too big. I think the Capri x run much larger since I've tried another Koio shoe and the size guide was pretty accurate
Next thing is, while the quality is good, the shoe was just straight up uncomfortable. I felt like my foot was way too wide for the sole itself and it was just a super stiff feeling. Wouldn't recommend this particular shoe at least to anyone.
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Hi Alejandro, thanks so much for your review, as we sincerely appreciate any feedback we can use to improve the comfort and fit of our shoes.
Regarding our Size Guide, we're so sorry if this was off. We performed fit testing to get measurements for the maximum length foot that fits into each size. It's important to note the measurements don't reflect the insole or shoe length; I'm unsure if this was a potential factor here! We'll be sure to give this feedback to our team.
Our Capri X should run the same in size as our regular Capris, though it's possible that due to the nature of the elastic rather than laces, these could have felt a little roomier.
Regarding comfort, thank you for sharing this feedback with us. We do offer our regular Capri model in a Wide Fit version, which might be right for you if you'd like to try us again! Our Wide Fit version fits an E width, while our regular Men's shoes fit a D width.
We use custom developed soles with recycled and FSC®-certified natural rubber, and these should offer a lot of flexibility! When trying on a shoe that isn't the right fit, and in this case is too narrow but also too long, this will really impact comfort. We’d love for you to give us another chance if you’re up to it; if you’d like to reach out to our Customer Service team at hello@koio.co, we’d love to help choose the right size for you this time around.
You get what you pay for
You get what you pay for! These shoes elevate whatever you wear with them. Great, clean looks and durable.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Thanks so much for your review, Ian! We're so happy you're loving your Capris.
The customer service was excellent
The customer service was excellent. They gave me 15% off after the sale expired.
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
We're so glad we were able to help! Enjoy your new Koios :)
Awesome selection and super comfortable…
Awesome selection and super comfortable sneakers in the capri models.
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
We're so happy to hear it! Thanks for your review, and enjoy your Capris!
Amber was super helpful in store…
Amber was super helpful in store helping find the right shoes and trying them on!
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Thanks for the shoutout, Aakash! Come stop by again soon.
Always an easy process shopping here
Always an easy process shopping here! Much prefer coming in person than shopping online because the associates are always so lovely! Customer for life :)
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
We're so happy to hear you have great experiences at our Soho store! We'd love to see you any time.
Bought my first pair two years ago
Bought my first pair two years ago, wore it more than any other shoe, could not recommend a more versatile and comfortable daily shoe!
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
We're so glad you've been enjoying your Koios for years, they're built to last! Thanks for your review :)
Great experience at the store
3. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
We're so happy to hear it! We hope to see you again soon.
Very helpful staff and great products
3. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Thanks so much, visit us again!
friendly staff and comfy shoes!
3. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Thanks for coming by!
Good shoes
Good shoes, quick assistance to get what I want
2. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
We're glad we were able to help!
Lovely everyday shoes
Started with the grey ones, now getting the all white, and will probably get the black on white next
2. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
We can't wait to see your collection grow!
Great customer service
2. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Thanks so much, Kevin!
I’ve owned a few pairs of the Koio…
I’ve owned a few pairs of the Koio Capri white sneaker, and I must say the quality of the shoe has declined significantly over the last 3 years or so. Even with some leather care, the quality of the leather is abysmal - it simply doesn’t last longer than a few months. I don’t think this “middle market” leather sneaker is worth it - go for a cheaper shoe at ~$150 or a more expensive shoe at ~$450 and hope for better quality. At this price point, you are spending extra money for no reason.
2. August 2025
Bewertung ohne vorherige Einladung
Antwort von Koio
Hi Brian,
We're sorry to hear about your experience, as it doesn't align with the Koio standard our customers have come to expect.
Every pair of Capris is still handcrafted in our family-owned Tuscan factory using the same premium Italian leather and time-honored techniques we've refined since 2015. Our craftsmen—who also create footwear for luxury houses like Gucci—take pride in creating sneakers built to last for years, not months.
What you're describing sounds like an isolated manufacturing defect rather than typical wear, and we absolutely want to make this right. We don't see your email here, but please reach out to us at hello@koio.co with your order details, and we'll make this right for you.
Your experience matters deeply to us, and we're confident we can deliver the quality and longevity you expect from Koio.
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