Tried to set up Standing Orders. Went to the app, can't see where to navigate to set it up. Went to Chat. Keep asking me the same question, not relating to my query. Not helpful ! So called, and s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Extraordinary service. After being kept waiting 3 weeks by TescoBank for a £10k home improvements loan and then turned down for no valid reason (my credit scores are in the 90% range, with total borro... Mehr ansehen
Unternehmen hat geantwortet
So I noticed something. I'd clicked an option to add contacts who had a Kroo bank account from my phone contacts. A useful feature actually I was a little shocked when I noticed someone their so c... Mehr ansehen
Unternehmen hat geantwortet
My account has a block/restriction on it with my life’s savings in it, £23,000+. I had no idea my money was not safe and always transfer my wages from Halifax to Kroo account to benefit from the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Kroo is a bank with a conscience. A bank built to change banking. For good. Forever. With the tools and services that secure our customers' financial well-being. Like interest on current account balances, an overdraft, deposit protection up to £120,000 and zero fees on spending abroad. By providing the security of a high-street bank combined with the flexibility and intuitive customer service of a FinTech, we're offering customers the best of both worlds.
Kontaktinformationen
Kroo Bank Ltd, 20 Farringdon Street, EC4A 4AB, London , Vereinigtes Königreich
- kroo.com
4,0
Gut
11 364 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Kroo Bank Ltd
We're happy to hear that your experience was super easy! Thank you for your positive feedback; we appreciate it.
Thanks,
Team Kroo
Good good good
14. Februar 2026
Antwort von Kroo Bank Ltd
Thanks, for taking the time to leave us your review :)
Thanks,
Team Kroo
Antwort von Kroo Bank Ltd
Thank you for your review! We’re really pleased to hear you’re happy with the service provided.
Team Kroo
Antwort von Kroo Bank Ltd
We're happy to hear that you received quick and excellent service. Thank you for your positive feedback; we appreciate it.
Thanks,
Team Kroo
It was a very good experience and very…
It was a very good experience and very straightforward.
4. Februar 2026
Antwort von Kroo Bank Ltd
We're happy to hear that your experience was very good and straightforward. Thank you for sharing your positive feedback with us.
Thanks,
Team Kroo
Be careful!
Be careful! They frozen my account without reason. There is no one in their registered address and the assistance doesn't exist. They hold just a registered address in UK and workers are out of the UK. I have reported a criminal report to NCA
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We’re sorry to hear about your experience.
We’d really like the opportunity to look into this for you and review what’s happened. Please contact our Customer Service team via in-app chat or by emailing help@kroo.com and we’ll investigate this further.
As a digital bank, we do not operate physical branches, but our team is available through the app and email to provide full support.
Thanks
Team Kroo
daylight robbery
Takes up to 8 days to show funds in my account from an instant withdrawal. Absolutely no help from customer support and a shit bank in general, once i have my funds withdrawn I won’t be using again.
11. Februar 2026
Antwort von Kroo Bank Ltd
Thank you for taking the time to leave a review.
We have reviewed your comments and can see that we responded to your initial enquiry within minutes of receiving it. During that interaction, we confirmed the expected timescale for your specific transaction and provided the relevant information to support you.
We are pleased that your enquiry has now been resolved and the transaction has completed.
Thanks
Team Kroo
AVOID FOR YOUR OWN SANITY
Never had to deal with a bank this terrible just stick with the high street trusted banks. I have all my money stuck on hold I can access it to pay my bills and I don’t have an over draft been waiting for a response for a week and they can’t even give me a timeline. Had to report them to the financial ombudsman service FOS.
3. Februar 2026
Antwort von Kroo Bank Ltd
We apologise for the time it took to get the answers you needed from our customer service and the the concern you have had. I can see that we have been in touch with you directly to respond to your queries.
We really appreciate your feedback and are working hard to improve your experience with us. Thanks for sticking with Kroo.
Thanks,
Team Kroo
Antwort von Kroo Bank Ltd
Hi,
Thanks for taking the time to leave us a review. We're glad to have you onboard with us!
Many thanks.
Team Kroo
Customer service is non existent
Incredibly poor customer service from start to finish, always told to wait and wait and wait. Take it from me, the moment they do anything or make life hard, start a formal complaint.
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We're sorry to hear that. We're keen to look into this for you - please get in touch with our Customer Service team in-app or via help@kroo.com where the team will get back to you as soon as possible.
Thanks,
Team Kroo
AVOID KROO BANK, they will hold your funds for no reason and your account will be locked out.
Do not use . I will not recommend Kroo bank . They have frozen my account when I tried to transfer funds . So no money over the weekend .imagine if Kroo bank was my sole bank account? PLEASE AVOID . I have asked them to close my account . Since when did transferring your own funds from one bank to another bank account in your own name become a fraudulent activity ? If u want to have terrible robotic customer service then bank with Kroo. Otherwise AVOID. ! To add insult to injury they respond on trust pilot with a canned message as if they care . Total scam company .
7. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We're sorry about your payment experience with Kroo.
Keeping your money safe is our priority. I can see that we have been in touch with you directly.
Thanks,
Team Kroo
Probably the Worst Bank I have had
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We're sorry to hear that. We're keen to look into this for you but without any further information we are unable to do so- Please get in touch with our Customer Service team in-app or via help@kroo.com where the team will get back to you as soon as possible.
Thanks,
Team Kroo
Quick and fast
5. Februar 2026
Antwort von Kroo Bank Ltd
Thank you for your review! We’re glad to hear you found the process quick and fast.
Team Kroo
Antwort von Kroo Bank Ltd
Thank you for your review! We’re really pleased to hear you had such an easy experience opening your account, that’s great to know.
Team Kroo
Kroo Bank freezing accounts
Thought that Kroo with its solid interest rates was a great online option but after banking with them a very short time they blocked my account questioning a very small transaction made to my own credit card. I have responded to a variety of questions to show the validity of the card and the transaction but it continues to be blocked for over 3 weeks with zero communication from the bank. Completely unacceptable timeframe and service and once this has been resolved I will be moving banks.
I have since read online lots of the same complaints about frozen accounts for up to 3 month period so clearly big issues with their systems and staff which none of the big banks have.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We're sorry to hear that. We're keen to look into this for you - please get in touch with our Customer Service team in-app or via help@kroo.com where the team will get back to you as soon as possible.
Thanks,
Team Kroo
What a very good super quick service.
What a very good super quick service.. really good super easy site & App to get around & to open an account with.. definitely recommend Kroo.. Thank you
2. Februar 2026
Antwort von Kroo Bank Ltd
Hi Graham,
Thanks for taking the time to leave us a review. We're so happy to hear you're having a good experience with Kroo.
Many thanks.
Team Kroo
No issues
No issues.
Quick responses to emails/messages.
Asked pertinent security questions and acted upon them in a timely manner.
1. Februar 2026
Antwort von Kroo Bank Ltd
Hi,
Thanks for taking the time to leave us a review. We're glad to have you onboard with us!
Many thanks.
Team Kroo
Easy, safe and simple to use
Great online bank it's so easy to navigate and doing things like bank transfers and payments couldn't be easier. Everything is so simple you can freeze or unfreeze your card in seconds giving you extra peace of mind.
13. Mai 2025
Antwort von Kroo Bank Ltd
Hi Carol,
Thanks for taking the time to leave us a review. We're so happy to hear you're having a good experience with Kroo.
Many thanks,
Team Kroo
Unable to pay loan
My account has been frozen for 3 weeks and my first repayment for my loan is due on 25 February 2026. I need my account unfrozen in order to pay my loan back however the team hasn’t contacted me yet. Please avoid this bank!!
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We apologise for the time it took to get the answers you needed from our customer service and the the concern you have had. I can see that we have been in touch with you directly to respond to your queries.
We really appreciate your feedback and are working hard to improve your experience with us. Thanks for sticking with Kroo.
Thanks,
Team Kroo
Antwort von Kroo Bank Ltd
Thank you for your review! We’re pleased to hear you found the process quick and easy, with good communication throughout.
Team Kroo
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.