Lab401 Bewertungen 54

Be prepared for bad (not poor, but actually bad) customer support. Just look at their responses below to customers who have given 1-star ratings. They are dismissive and not helpful. To quote from another, 4-star review here: "But the constant 'take it or leave it' attitude has been quite annoying all the time."
They are not interested in helping customers, and rely on their internal policies as an excuse to not help.

I won't provide any more detail - it's clear they only want to show customers as wrong, rather than find a solution. Order from Amazon when possible.

Borderline scammers. Order at your own risk.

I'm leaving this here to warn others, not to get a resolution from Lab401. They've already told me they're not interested in a resolution.

my iCopyX broke and it was out of warrenty, but still lab401 replaced it.
WOW WOW WOW GREAT SERVICE

THANK YOU LAB401, YOU GUYS ARE WONDERFULL!!!!!!!!!

Placed an order for delivery to New Zealand, very happy with the products and the customer service! The order was shipped via UPS and there were some delays due to it going through US customs. This was no fault of Lab401's, and they were quick to respond to my emails and very helpful every step of the way. Eventually the package arrived intact and I'm happy with the order! Would order again but perhaps request future orders to NZ be shipped with DHL.

Paid for "Premium shipping" at 40 euro, which turned out to be UPS -- which they later admitted to having continued problems with.
After UPS lost the package, support was contacted, a claim was opened and the original costs refunded. Now they are no longer using UPS any longer and raised the shipping prices even further. This appears to have changed after my purchase attempt and successive claim.
I am not convinced that the increase in shipping cost has any correlation to an improved success rate. It was a stretch to begin with.
Update to vendor response: the "Customer" did not receive any product.
"Customer" never mentioned "express service", only what the vendor called "premium" shipping at checkout. Support provided no additional documents or information when asked about the status of the missing shipment.

Excellent customer service at first. However, 3 shipments and a month+ later I can’t recommend. First shipment was a used device, scratched and delivered without silicone case. After sending proof another was shipped. This one burnt a circuit within a day of use. After sending proof, another was - supposedly - shipped. When the package arrives, it only contains two stickers (!). I send pictures. Lab401 claims they have evidence the unit was in the package (indirectly blaming the postal service?) but have failed to provide it. Refers to insurance company policy they can not get me what I paid for.

Order yours from AliExpress (they probably do anyway) - it’s 1/4 of the price and probably has higher fulfillment ratio.

Long time customer - Great products, fast shipping and excellent support. Highly recommended.

Had a problem with the product I purchased and the Lab401 support was super friendly and fast in solving my issue. Great customer service!

Merci and Greetings to France
Sascha

We have been using lab401 as a supplier for our business for years. They have always been able to accommodate specific invoicing requirements quickly, which we appreciate.

Overall experience was good.
They have good products and want to encourage the business by giving 5*.
I think some improvement can be made, for people ordering outside the EU, I've made an order from the UK and did not get any warning that I will order from France or pay customs tax.
Initial support was quite hush but eventually, they explained the situation and we managed to reach a common agreement.
I ordered a Fipper Zero and all was good with the product. I think the products that they are selling are top quality.

Incredibility fast shipping. There was an issue with the shipping company on delivery and support was just as fast to resolve it for me. Will be ordering again.

I order a flipper zero and I am shocked on how shipping is 59 €. And I get a message at 3am saying there was error with my shipping address and then I send multiple messages with no respond have been waiting 3 days to get a respond and still nothing. And today I log onto the website to see if anything had changed and it said that my order had just disappeared this had cost me 350$ and I am not happy at all .
I would not recommend buying any products from this website

The company is a disaster and has a monopoly. I'd seriously avoid. My bank agreed with me.

J'étais inquiet en lisant les nombreux avis négatifs à propos de l'entreprise, néammoins mon colis a été livré et reçu parfaitement dans les délais. Matériel reçu totalement fonctionnel et niquel. Les frais de ports sont peut-être un peu chers... À part ça, rien à redire!

I ordered the standard package 14th and 24 hours later, its at my doorstep in Denmark. I've updated it and it works. Got some cool stickers aswell, couldn't be happier.

DANGER

Don't buy from this site they are a RIP OFF, I just got scammed out of $192!!!
They insisted that I use PayPal's "Friends & Family" payment, so that they didn't have to pay PayPal commission, but really this was so I could not claim a refund from PayPal, to PayPal's credit PayPal did in fact credit my money back after investigating this SCAMMER.

Ordered my stuff at 29.11.,send by chronopost at 30.11., still not here at 09.12.
from france to germany.. Pidgets are faster and that should be Premiumshipping for 23€!

No answer from Chronopost or Lab401. Only be patient or "apoligize we contacted the courier".

Realy bad customer experience.
Boycott Lab401!!!! Scamshop!!

Serious but inflexible.
Committed seller, this is how it should be.
But the constant "take it or leave it" attitude has been quite annoying all the time. If all sellers would be like this, technical shopping would be quite unpleasant.

Store serio e rapidissimo!
Ho acquistato da loro la versione trasparente edizione limitata del Flipper Zero ( già non disponibile sul sito del produttore ) e, nel giro di qualche giorno, consegnato con corriere BRT!

J'ai eu peur en voyant les avis négatifs mais j'ai bien reçu mon flipper zero (version transparente) en 48 heures. Vu que je suis à Paris et que la société est à Lyon la livraison a été rapide.

I recently had the pleasure of purchasing products from Lab401, and I must say that I am extremely pleased with both the quality of the items I received and the excellent customer service I experienced throughout the process. Lab401 has certainly left a lasting impression on me, and I will undoubtedly remain a loyal customer.

From the moment I placed my order, Lab401 kept me informed and up to date on the status of my delivery. This level of communication was truly refreshing, as it allowed me to anticipate the arrival of my products and plan accordingly. The team at Lab401 understands the importance of keeping customers informed, and they excelled in this regard.

When my package arrived, I was delighted to find that the products were exactly as described and of the highest quality. It is evident that Lab401 takes great care in curating their inventory, ensuring that only the best items make it to their customers' hands. This attention to detail and commitment to excellence is commendable and further solidifies my trust in the brand.

Lab401 has truly impressed me with their outstanding service and top-notch products. My first experience with them has been nothing short of fantastic, and I am confident that future interactions will be equally remarkable. I wholeheartedly recommend Lab401 to anyone in search of high-quality products coupled with exceptional customer service.

Thank you, Lab401, for surpassing my expectations and for earning a loyal customer in me. Keep up the remarkable work!
Kind regards,
Zeno Meskes