There was a significant mixup on the original order with this company- multiple orders made erroneously on their website. This caused me great distress & appeared as i ai owed a great deal of mo... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Zero Stars. I highly discourage anyone from purchasing from Lash Cosmetics. Following a mascara purchase on their site, I discovered additional unauthorized charges on my credit card. I attempted... Mehr ansehen
When i thought I had a billing issue I turned out to be wrong but the custumer service was still excellent and very responsive and understanding! I cannot wait for my mascara to get here! 😊 Thank you... Mehr ansehen
I use the silver mascara since this summer and love it. When i ordered more i september, it was delivered at the wrong adress. I was disapointed. But I had the most incredible support from the custom... Mehr ansehen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great customer service
The wonderful lady I was dealing with was an absolute please. My issues were resolved in a very quick manner. She was extremely fast responding to my emails and concerns. Customer service st its finest.

Antwort von Lashcosmetics
Great customer service
Great customer service! I can’t thank enough the experience with customer service, they were professional and replied to my emails surprisingly fast compared to other companies
Unfortunately the mascara didn’t work for me 😐😔 I need a water proof mascara so it won’t uncurl my lashes

Antwort von Lashcosmetics
Amazing customer service.
This is the first time I have purchased from lash cosmetics
I found the mascara lovely and long lasting.
I did purchase the brown one but wish I had purchased the black one instead. But still very happy with my purchase.
I would like to thank the team for responding to my emails promptly and explaining my queries in a kind and professional manner.
Thank you to Summer Kate in particular for responding to all my emails. Your customer service was magnificent 😊

Antwort von Lashcosmetics
The Staff at Lash cosmetics were very…
The Staff at Lash cosmetics were very very helpful when i emailed them about my order especially Monica thank you.

Antwort von Lashcosmetics
Good customer service experience.
I made a mistake while ordering and contacted the customer service team as soon as I realised.
A lovely person called Sophia got back to me very quickly and was polite and understanding.
She dealt with the issue to correct my mistake and solve the problem very speedily.
My order arrived within the delivery time frame in perfect condition.
Not used the product yet but looking forward to it.
Would happily order again.

Antwort von Lashcosmetics
I was very happy with the service I…
I was very happy with the service I received from the team they were very understanding with the issues I was experiencing I only wanted 1 lash mascara but because of the ordering system I managed to order 4 which I did not need due to the fact that I have allergys and have to be careful what I use. I explained all this to the customer service assistant and apart from the one mascara I wanted they gave me a refund for all the others that were ordered in error also she understood my plight and the problems I had experienced, such great customer service indeed.

Antwort von Lashcosmetics
I love the look of my lashes especially…
I love the look of my lashes especially since they've thinned because of my age. I can actually see my bottom lashes and it easy to wipe off.

Antwort von Lashcosmetics
Excellent Customer Service!
Ellie was very helpful and responded quickly throughout the entire process. She was understanding and made the refund process easy. Great customer service. You definitely have me as a customer! My other order will be arriving soon and I’ll definitely be leaving another review about the product.

Antwort von Lashcosmetics
They were so quick in replying and…
They were so quick in replying and sorted my problem straight away really impressed definitely use this company again!

Antwort von Lashcosmetics
Fantastic product and even better…
Fantastic product and even better customer service. Will definitely be ordering from this company again.

Antwort von Lashcosmetics
FOUND CHECKOUT SITE A BIT CONFUSING…
FOUND CHECKOUT SITE A BIT CONFUSING RESULTING IN ORDERING THINGS I DID NOT REQUIRE
REACHED OUT TO THE CUSTOMER SERVICE TEAM AND SPOKE TO SADIE WHO QUICKLY DEALT WITH MY PROBLEM AND RESOLVED MY ISSUES

Antwort von Lashcosmetics
Lovely service
Had confusion with a purchase, but Ellie was extremely kind and responded with assurance in just a few hours. Very transparent and helpful service! :p

Antwort von Lashcosmetics
5 star reliable customer service
I must have accidentally clicked on extra items and express shopping which l was unaware of until the billing came through. I contacted customer service and Monica assisted straight away. She kept me updated and gave me feedback on the refunds promptly.Thank you so much Monica for refunding my money back for the incorrect orders and keeping me up to date with the process.

Antwort von Lashcosmetics
I really appreciate the help on…
I really appreciate the help on resolving the dispute. Thanks

Antwort von Lashcosmetics
Happy ending
Placed my order incorrectly (site was a little misleading). But I was able to tell Kyle what had happened and he took care of it in a timely manner.

Antwort von Lashcosmetics
Great Customer Service
Ellie was an absolute joy to work with. She was able to resolve my issue with no problems. She made the process fast and simple.
Thank you Ellie for the AMAZING customer service!

Antwort von Lashcosmetics
I had an issue with my order
I had an issue with my order, but the team fixed it right away. The customer service was excellent and the mascara was perfect.

Antwort von Lashcosmetics
I unknowingly made a mistake with my…
I unknowingly made a mistake with my order. I was extremely impressed with how the company resolved my issue. They were prompt and very responsive with crediting my account. And I like the mascara!

Antwort von Lashcosmetics
Exceptional Customer Service `
I truly feel that the representative listened to me and understood the issue. She was able to resolve the issue quickly, and because of this I would definitely consider ordering from them again. Thank you for exceptional customer service!

Antwort von Lashcosmetics
Top notch customer service and fabulous lashes
Ellie was extremely helpful with regard to my order. The customer service was top notch! Very happy I placed my order with them. My eyelashes look spectacular and I finally found my favorite mascara!

Antwort von Lashcosmetics
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







