Lazzoni Nederland Bewertungen 87

Ik had een goede ervaring met Lazzoni. Van ontwerp tot levering. Onze bestelling kwam op tijd en ze hielpen ons om het een tijdje gratis op te slaan. Het team is professioneel en helpt geduldig met vragen. Het was een soepele ervaring.

Ik twijfelde eerst om bij Lazzoni Nederland te bestellen na het lezen van een paar negatieve reviews. Uiteindelijk ben ik heel blij dat ik het toch heb gedaan.

Vanaf het begin werd er fijn meegedacht tijdens het ontwerp. We kregen eerlijk advies en zelfs tips over wat we beter niet konden doen. Dat gaf vertrouwen en voelde persoonlijk, niet als een standaard verkooppraatje.

Na het plaatsen van de order konden we de voortgang volgen via een tracking link. De levering kwam zelfs eerder dan verwacht. Omdat ons huis nog niet helemaal klaar was, werd alles tijdelijk en kosteloos opgeslagen, wat erg prettig was.

We hebben bijna het hele huis laten maken met kasten en boekenkasten, dus de montage duurde een paar dagen. Dat verliep rustig en netjes. Bij zo’n grote levering ging er helaas één glazen deur stuk tijdens transport, maar die werd snel vervangen. Een maatwerk plank moest opnieuw gemaakt worden, daar hebben we iets langer op gewacht, maar dit werd duidelijk gecommuniceerd.

Al met al een fijne ervaring. Maatwerk vraagt soms wat geduld, maar de kwaliteit, service en het meedenken maken dat meer dan goed. Ik zou Lazzoni Nederland zeker aanbevelen.

I am beyond frustrated with Lazzoni. We placed our order on August 17th, and it took a staggering 20 weeks to finally be delivered. After waiting nearly five months, you would expect a perfect product, but what we received is a mess.

The table has major quality issues:

The extended section doesn’t align with the ceramic top.

The extension is wider than the rest of the table, so it sticks out.

Underneath, the assembly is terrible. There are huge gaps where you can see the screws, and because of this, the lock doesn't work at all.

Lazzoni clearly doesn't care about their customers. They made us wait 20 weeks and are now completely ignoring my emails about these defects. Save yourself the headache and the long wait—shop somewhere else.
Their products are quite expensive though you might think you can expect a perfect product with great support behind it but be my guest and order something from them to see what will happen!!!

Reply to the response:
Thank you for your response. I appreciate that you have now initiated a service process. However, I strongly disagree with the claim that this reflects genuine customer care.
The delivery date and holiday period are not the core issue here. A proactive reminder, clear communication, or timely response would be considered good service. Responding only after the delivery, and justifying delays with weather or holidays, does not change the fact that my initial support request was ignored.
I contacted you by email regarding serious quality concerns and received no response for 13 days. Only after I shared my experience publicly on Trustpilot did I receive a reply—within less than 10 hours. That timing speaks for itself. This does not feel like customer support; it feels like reputation management.
Regarding the table, I maintain that the visible gaps, misalignment, and non-functioning lock are unacceptable for a product in this price range, regardless of whether they are labeled as “calibration matters.” A customer should not receive a product that requires post-delivery adjustment to function properly.
I will wait for the on-site adjustment you mentioned. If no one shows up or the issue is not resolved within the coming two weeks, I will update my review accordingly so others can make an informed decision based on the full outcome.
Let’s see how this is handled in practice over the next days.

Bespaar jezelf de moeite en het geld: koop hier geen meubels. Wij hebben negen maanden geleden een ronde draaistoel gekocht die na korte tijd al een defect vertoonde (een hard, raar geluid tijdens het draaien). Wat volgde was een maandenlang drama:
• Slechte communicatie: We moesten talloze keren bellen en mailen voordat er überhaupt werd gereageerd. Het duurde maanden voordat er eindelijk iemand langskwam.
• Onkunde: De monteur die werd gestuurd sprak totaal geen Nederlands en kon het probleem niet verhelpen. Ondanks dat we direct ter plekke lieten zien (en filmen) dat het probleem na de 'reparatie' nog steeds bestond, werd hier niets mee gedaan.
• Schandalige smoesjes: Nu beweert Lazzoni dat de schade komt door "slijtage" en dat het onze eigen schuld is. Dit is ronduit een leugen. We zijn een huishouden zonder kinderen, ontvangen weinig bezoek en de stoel is nauwelijks gebruikt. Dat een stoel na 9 maanden al 'versleten' zou zijn, zegt alles over de belabberde kwaliteit van hun producten.
• Geen oplossing: In plaats van het product onder garantie te vervangen, durven ze ons een aanbod te doen voor een nieuwe stoel met slechts 35% korting. Wij betalen geen cent extra voor een ondeugdelijk product.
Lazzoni neemt totaal geen verantwoordelijkheid voor hun producten en schuift de schuld op de klant af. Wij laten het hier niet bij zitten en dienen een officiële klacht in. U bent gewaarschuwd: begin hier niet aan!

Prachtig in het verkoopproces. Ze denken met je mee. Maar leveren is wel een ding. Een afspraak voor 10-14 levertijd. Dat is nu bijna zes maanden geleden. Als je ernaar vraagt: "begrip voor je situatie" "maatwerk" bla bla bla. Maar je hebt er geen moer aan. Mijn advies als je er iets koopt is om een boete af te spreken bij te late levering door Lazzoni.

Het lijkt wel alsof zij de meubels nog vervoeren met paard en wagen zo lang doen ze er over.

De communicatie kan een stukje beter en ook sneller dat je niet iedere keer achter je bestelling aan moet mailen

After placing our furniture order with Lazzoni Amsterdam on April 15, the entire experience until delivery — especially the after-sales service and delivery process — was very disappointing and frustrating for us.

Before purchasing, we clearly explained our time-sensitive situation: the upcoming birth of our child and a long-term travel plan starting in August. We explicitly stated that delivery had to be no later than the end of July. Even that was already two weeks beyond Lazzoni’s written delivery promise of 10 to 14 weeks.

On June 10, they stated that delivery was expected in the first half of July and offered us temporary furniture. To us, the offer did not feel practical, as the temporary items would arrive in mid-July — around the same time our actual furniture was supposedly ready — so we declined.

By the end of week 14, we still hadn’t heard anything, so we followed up. Only then were we informed — without prior notice — that production was delayed by at least a month, and the new estimated production end date was mid-August. After we reiterated our travel plans starting August, they offered only one of the following:

• Temporary furniture until the actual items arrived at their warehouse, or
• Free storage for up to 4 months.

At the same time, after we posted a review online, they contacted us and asked us to remove it so that their proposal would remain valid. I personally felt pressured by this request, so we decided to remove it.

Eventually, the products were delivered on 7 September — almost two months later than the initial estimate. Luckily, I was in Amsterdam at the time, so we eventually did not need their storage offer.

This entire process felt extremely stressful for our family, especially while caring for a newborn and my wife still recovering. We were living in an empty living room until the delivery. As an apology, they offered a €300 discount on our next purchase. Since we do not plan to shop from Lazzoni again, we asked instead for a €500 compensation, which they did not accept.

This review reflects our own experience. While the products are beautiful, the delivery process was very disappointing, so we decided to give 2 stars instead of 1.

Whenever I buy the from Lazzoni, I have the full trust in the brand. Never let's me down. I would highly recommend.

Great experience with Zehra. I wanted to choose the right sofa and chair for my living room and she designed the whole living room around it. Very happy about it.

We recently purchased a beautiful corner sofa and couldn’t be happier with the experience. Lazzoni offered a great selection of high-quality, stylish options, and the craftsmanship is outstanding — sturdy, comfortable, and built to last.

A special thanks to the interior designer, Zehra, who guided us through the entire process. Her keen eye for layout, color coordination, and space optimization made all the difference. She helped us choose the perfect configuration and fabric to complement our living area. The result is both functional and visually stunning — exactly what we needed.

Highly recommend for anyone looking to elevate their living space!

I was planning to buy a sofa for my new apartment. I visited your Amsterdam showroom. Zehra Hanım helped me during the process. She showed different models by also providing her views on the styles of the products and their possible fit to my living room. This was very nice as I am a person who rarely likes something.

I don’t usually write long reviews, but my experience with Lazzoni has been so outstanding that I feel it deserves to be shared in full. From the very beginning to the end, every part of the process was handled with care, professionalism, and a clear commitment to quality. I can confidently say that working with Lazzoni has been one of the most satisfying customer experiences I’ve ever had.

When I first visited the showroom, I was struck by how elegant and thoughtfully laid out everything was. It didn’t feel like just a furniture store—it felt like walking through a perfectly designed home. Every item was carefully presented, and I could immediately see how much attention goes into their collection. But what really made the difference was the staff. They weren’t just selling furniture—they were listening, advising, and helping me understand what would work best for my home. Their knowledge of design and their willingness to guide without pressuring me made a big impression.

I decided to use their 3D interior design service, and it was honestly a game changer. I provided my room measurements and some examples of what I liked, and in return, I received a complete 3D layout that showed exactly how the furniture would look in my space. It was incredibly helpful to see how everything fit together, and it gave me confidence that I was making the right choices.

Lazzoni’s ability to customize almost everything—sizes, fabrics, finishes—meant that the furniture wasn’t just stylish, it was also personal. It was designed to reflect how I live and what I need, and that made a huge difference in the end result.

When the furniture was delivered, I was genuinely impressed by the quality. Every piece felt solid and luxurious. You can tell that Lazzoni uses high-end materials and that their production is top-notch. My sofa is incredibly comfortable yet supportive. My wardrobe doors glide smoothly and silently. The TV panel looks sleek and modern, with all the functionality I was hoping for. Even the smallest details—the stitching, the hinges, the handles—were clearly made with care.

The delivery and installation process was also handled flawlessly. The team was on time, respectful, and efficient. They took care to protect my home during installation and made sure everything was set up perfectly. After they left, everything was clean, complete, and ready to use. It was truly a white-glove experience.

What I also really appreciated was the follow-up. After the furniture was delivered, I received a message to check if everything had gone well. When I had a small question about how to clean the fabric on one of the chairs, I got a clear and helpful response right away. That kind of aftercare is rare and shows that Lazzoni genuinely cares about their customers, even after the sale is complete.

Beyond the products and service, I also appreciate what Lazzoni stands for. Their designs are not only modern and functional, but their approach to production is thoughtful and responsible. They care about reducing waste and using eco-friendly materials, which is something I value as a customer. It’s clear that they’re building not just furniture, but a better kind of company.

Today, when I look around my home, I see furniture that doesn’t just fill the space—it enhances it. It feels like my personality is reflected in every detail, and it brings me daily comfort and joy. My friends always compliment the space, and I always tell them, without hesitation, that it’s thanks to Lazzoni.

In short, Lazzoni is a brand I trust, admire, and would gladly recommend to anyone looking for high-quality, beautifully designed, and customizable furniture. They’ve set a new standard in my mind for what it means to truly care about customers, design, and lasting quality.

We ordered our personalized Sofa in Amsterdam, they we’re super concerned with us and they even stayed after open time. They worth the price and if you want comfort and quality together you have to choose Lazzoni! thanks Rosaria

We had a very good experience in selecting and ordering furniture for our entire house. Yvanca was very patient, involved and helpful during the entire proces. The company itself has proven to be flexible when we had to postpone the delivery (from our side) several times. The delivery was well communicated and the guys worked to get it done as planned. I would recmommend Lazzoni.

wat een levertijd.......
wij mochten wel direct betalen en aangegeven werd een levertijd van tussen 10 en 14 weken maar momenteel zaten ze ongeveer op 10 gaf de verkoopster aan. nu 18 weken later nog geen zicht op levering van onze bank. wel al gebeld/gemaild met het bedrijf maar keurig standaard mailtje teruggekregen. productie is bijna afgerond...dat was een maand geleden...Klant is zeker geen koning... 05-06-25: na 21 weken is de bank geleverd. deze is prachtig en laten we zeggen, eind goed al goed. houdt dus rekening met een lange wachttijd maar de bank is van zeer goede kwaliteit

In december salontafel besteld. Zou in eerste helft maart worden geleverd. Na overschrijding levertijd zelf geïnformeerd. Geen info over actuele levertijden. Eind maart gaf online info aan dat tafel op transport was naar Nederland met verwachte tijd van twee weken. Nu, 12 mei, nog steeds niets! Strekking van onze ervaring komt overeen met dat van familielid. Nog 10 werkdagen tijd gegeven voor concrete aflevering, anders geld terug. Desnoods via rechtshulp en ING creditcard service. > Na plaatsing van deze review op 12 mei:
Update 13 mei: opties ontvangen om te annuleren of bestelling voortzetten. Update 16 mei: Levering voorzien in week 22. Update 28 mei: Bericht ontvangen dat product is aangekomen en planning van levering: product geleverd op 2 juni.
Update 27 juni: blijven dreigingen sturen om deze review aan te passen. VALT OP BIJ HET LEZEN VAN 5-STERREN REVIEWS DAT DEZE EEN GEORCHESTREERDE INHOUD LIJKEN TE HEBBEN. Slechts 6 verified reviews.

High quality and great service! Highly recommended!

I had positive experience with Lazzoni. Their service was excellent, professional, responsive, and helpful. The quality of the products is good, and the design and materials really stand out. The staff were knowledgeable and courteous. Overall price-to-quality ratio is great and would definitely recommend Lazzoni to anyone looking for stylish and durable furniture.

Ik heb een fantastische ervaring gehad bij Lazzoni Nederland. Het ontwerp- en bestelproces verliep soepel en was in ongeveer twee weken afgerond. Door het uitgebreide assortiment was het fijn om professionele hulp te krijgen. We hebben onze plattegrond gedeeld en het was geweldig om ons huis in een 3D-model te kunnen bekijken. De levering nam zo’n 11 weken in beslag en verliep probleemloos. Het eindresultaat is prachtig: we hebben een slaapkamer met inloopkast, een kantoor met een Lazzoni-muurbed en de gehele woonkamer ingericht.

Heel mooi winkel en goede service!