I have been playing here for awhile and finally hit a jackpot last night. I been trying to get my verification done since last night with no success. I have uploaded several documents to prove my addr... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Legendz.com has been a fair impression from the other social casinos I play on. The UI is very user friendly, modern, and they’ve got thousands of games available. I pretty much exclusively stick to... Mehr ansehen
Unternehmen hat geantwortet
Wow!!! best social casino around. Was kind of hesitant to play reading some of the reviews, but they were offering a great starter package. Won enough to redeem and received an email shortly after tha... Mehr ansehen
Unternehmen hat geantwortet
I claimed the welcome bonus and brought it up to $322, I was skeptical at first that I would see the payout but within a day I got it. Had to verify my identity with customer support but it was very q... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Legendz.com is a social sweeps sports book and casino. We have your favorite live dealer table games, hundreds of slots, and a full sports book offering. Legendz is always free to play and we are committed to providing the best possible odds and fastest redemptions in the industry.
Kontaktinformationen
Hudson Street, 07302, Jersey City, Vereinigte Staaten
- guestservices@legendz.com
- legendz.com
Das sollten Sie wissen
3,5
Akzeptabel
2962 Bewertungen
Bittet Kunden um Bewertungen
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Disappointed
Let me start by saying I really liked Legendz. I played daily and previously hadn't really had any issues, until this week. I found out through 2 days of messaging their AI customer service loop that they change promotions without honoring them. Meaning basically, they steal your money. They had a promotion where if you had 40.00 worth of losses, the next day you got 20.00 put in your account. I did this weekly. Without notice they discontinued the promotion. So I, who budgets daily and account for that 20.00 the next day am now without that 20.00. After 2 days of finally dragging that info from them, they did give me a complimentary free 10 .10cent spins on a game, which were all dead spins and got .50 for it. I will no longer play on Legendz. They do not honor their promotions and I'm out 20.00 to play on. I know it doesn't sound like much, but in this economy...it is. Plus I'm a big its the principal of the matter person. I'll spend my money where I feel like its not stolen.
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Legendz
Hi Shannon,
Thank you for sharing this feedback. We understand that your frustration is with the promotion being discontinued, especially since it was something you regularly participated in and had come to expect as part of your experience with Legendz.
We’re sorry the change left you feeling disappointed, particularly after previously enjoying Legendz and playing with us regularly. While promotions can change or end, we understand how important clear communication around those changes can be. Your feedback about how this promotion was discontinued and communicated has been heard, and we’ll make sure it’s shared with the appropriate team.
We genuinely appreciate the time you’ve spent with Legendz, Shannon, and we’re sorry this change had such a negative impact on your experience.
DO NOT RECOMMEND!!
DO NOT RECOMMEND!!! Legendz does not pay, nothing but dead spins on any slot, though they claim to have the highest possible RTP but definitely not true. Only daily bonus is the daily drop, which mostly lands on nothing or .10. No deals at all on purchasing, though easy to do. I do like the site though, it's easy to use, runs pretty smoothly, has a good variety of providers and games, and even has a sportsbook. And the 1 redemption that I did have for $100 did come in only a few hours, but only after reaching out to customer service because of their 2-hr redemption guarantee. And it's not just about winning everytime, it's about having fun also, but you can't do that if your spins are all dead, nothing to keep you playing, no bonuses, and no Legendz jackpot ever! Nobody just wants to keep buying in, when there are other sites/apps available, and many that I've won on just using the daily bonus. I'll keep logging in, but you won't get more of my money. And I will be glad to change my review, if I start having a better customer experience on the site.
P.S. Looks like the also flag negative reviews for removal, lock your account for no reason, and do nothing about fraudulent charges, terrible! Let me lock my debit cards, smh.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Legendz
Hi Kisha,
Thank you for taking the time to share such detailed feedback. We’re glad to hear you enjoy the variety of games, sportsbook, and overall ease of using Legendz, and that your 100 SC redemption was completed successfully.
At the same time, we hear your frustration with your recent gameplay experience, daily rewards, available offers, and the level of support you received. We know the experience should be about having fun, and we’re disappointed to hear that it hasn’t felt that way for you lately.
We appreciate you being open to updating your review if your experience improves. Your feedback gives us a clear picture of where you’d like to see us do better.
They changed something lately
They changed something lately. I don’t get what they changed.
First things first.
I had a promo to get more sc when purchasing. Argued with customer service , and he says I did receive when I infact did not.
Secondly, I put in well enough for thirsty Thursday and now I haven’t received the free sc? This is ridiculous. I think I’ll be taking my business elsewhere.
(Don’t bother telling me to contact you because I’ve tried and all I got was attitude. Support chat is not helpful ever.)
(They are flagging negative reviews 😂)
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Legendz
Hi Sav,
We hear your frustration, especially when you expected promotional SC and feel you didn’t receive what was offered. We’re also sorry your conversations with support left you feeling unheard. That’s not the experience we want for our guests.
Your feedback about the purchase promotion, Thirsty Thursday SC, and your interactions with our support team has been noted and will be shared with the appropriate teams for review.
We also want to be clear that critical feedback matters to us. Guests should feel comfortable sharing both positive and negative experiences with Legendz.
Great games and fun to
Great games and fun to
Play… great bonuses as well.. my favorite sire by far
26. September 2026
Antwort von Legendz
Hi Christine!
Thank you so much for the kind words! We love hearing that you’re having fun with the games and enjoying the bonuses. Knowing Legendz is your favorite means a lot to our team. 💜 Here’s to more legendary fun and great moments ahead! 👑
Do not recommend
Do not recommend. They have changed for the worse. They used to be great... Now they are not great, not even good. The chat is a joke. Dont criticize them in the discord, or you will get timed out for a week. Sad to see a good thing go away.
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Legendz
Hi Kristin,
We’re sorry to hear that your experience with Legendz has changed, especially after you previously enjoyed being part of our community. We know it’s disappointing when something you once looked forward to no longer feels the same.
We also hear your concerns about your experience with chat support and the Legendz Discord community. Guests should feel heard when sharing feedback, even when that feedback is critical. We’ll make sure your comments are passed along to the appropriate teams.
We truly appreciate the time you’ve spent with Legendz and that you cared enough about your experience to tell us where you feel we’ve fallen short. We hope we have the opportunity to earn back your confidence. 💜
Antwort von Legendz
Hey Christian!
Thank you for the 5-star review! We love hearing that you’re enjoying the games and had a fast redemption experience. Here’s to more legendary fun and great moments ahead! 💜
I was offered a $20 bonus for playing…
I was offered a $20 bonus for playing through (and being down) at least $40. I played through, and lost, a little over $100, and wasn’t awarded the $20 bonus the next day. I reached out to support and they said I wasn’t on the “list” of eligible players to receive the bonus, and didn’t make it right after explaining to them that I should in fact receive it. Won’t be playing on Legendz again, and suggest you don’t either!
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Legendz
Hi Meghann,
Thank you for sharing your experience. We understand your frustration, especially after expecting the $20 bonus based on your gameplay. Promotional eligibility can depend on the specific terms of an offer, but we want those requirements to be clear and transparent. We’d be happy to review the situation again and provide a clear explanation. Please contact our Guest Services team at guestservices@legendz.com so we can look into the details with you. 💜
Customer support was very responsive…
Customer support was very responsive and helping me out. Thank you.
1. Oktober 2026
Antwort von Legendz
Hi Pathartman,
Thank you for the 5-star review! We’re glad our Guest Services team was responsive and able to help you out. We appreciate you being part of the Legendz community, and we’re always here when you need us. 💜
They always are there to help me and…
They always are there to help me and show me love when I ask for it!
23. September 2026
Antwort von Legendz
Thanks for the legendary review, Bryce! We love hearing that our team has been there when you needed us. We’re always here to help and make sure our legends feel the love. Thanks for being part of the Legendz community!
I've been seeing a lot of bad reviews…
I've been seeing a lot of bad reviews about this website and I don't understand why? This app has been great so far good customer service and I've been able to receive my redemption!
29. September 2026
Antwort von Legendz
Thanks for sharing your experience, Ezekiel! 🙌 We’re glad you’ve been enjoying Legendz, had a great experience with our Guest Services team, and received your redemption successfully. We appreciate you taking the time to share some love and be part of our community. Play like a Legend!
Very Awesome Customer Service
The customer service representative that I chatted with today was very helpful and we came to a resolution with my redemption issue.
29. September 2026
Antwort von Legendz
Hi Greg,
Thank you for the kind words! We’re glad our Guest Services team was able to help get your redemption issue resolved. We appreciate you taking the time to share your experience, and we’re happy to have you as part of the Legendz community.
I won 534 today and have been trying to…
I won 534 3 days ago and it has been nothing but a hassle trying to redeem my winnings. Multiple communications with customer support, tried 5 different bank accounts, opened a Skrill account this morning and finally got my redemption. You will get your money, but it may be a hassle. I won't play this site anymore. It's definitely not worth the headache when many other sites provide smooth transactions.
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Legendz
Hi Sheri,
We’re sorry for the frustration, especially when it feels like you haven’t received the help you need. Our team has been in contact with you, but sometimes our emails can land in spam or junk folders. Please check those folders for messages from us. If you still don’t see them or need additional help with your redemption, please email us directly at guestservices@legendz.com. We’re here to help and want to make sure you receive the support and answers you need.
Hello Legendz Casino Support,
Hello Legendz Casino Support,
I purchased a package for $99.99 using my credit card, which included 220 SC. I played through the required amount and successfully redeemed my winnings.
However, after completing the redemption, my Legendz Casino account was closed before I was able to transfer the redeemed funds to my bank account.
I am requesting that you either process and pay the funds I already redeemed or issue a full refund of the $99.99 purchase back to my credit card. I paid for the package legitimately and completed the redemption before my account was closed.
Please review my account and resolve this matter as soon as possible. Thank you. Hello,
I already sent an email to the address I was instructed to contact, but that email address is not working. You are directing me to an email address that you apparently no longer use.
I need a valid way to contact your team so this issue can be resolved and my funds can be returned to me. Until this matter is properly resolved, I will continue documenting my experience and posting updates on Trustpilot regarding the lack of resolution and the fact that I was directed to a non-working email address.
Please provide a valid email address or have the appropriate department contact me directly to resolve this matter as soon as possible.
Thank you,
Marlyn Rodriguez
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Legendz
Hi Marlyn,
We understand how concerning this situation is, especially when it involves a redemption you were expecting to receive. Please note that this review page is not our Guest Services support channel, so we’re unable to access or review your account here.
Please email our Guest Services team directly at guestservices@legendz.com with the email associated with your Legendz account and the details of your redemption. They’ll be happy to review your account and assist you with this matter.
Customer service responds quickly.
Went to cash out and was asked for extra verification. Was annoyed at first after I already had verified my account and thought this was a runaround to avoid paying.
Customer service was very quick to respond and handle the issue. Payout was complete the next day.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Legendz
Hi Scott,
Thank you for updating your review and sharing how things turned out. We understand why the additional verification initially felt frustrating, and we’re glad our Guest Services team responded quickly and helped get your redemption completed the next day. If you ever need a hand again, you can reach us directly at guestservices@legendz.com. Thanks for giving us the opportunity to help!
First review removed
I enjoy online casinos. I have a system that works for me. I never make a deposit until I feel I can trust the platform. Sadly, I have been around and around with this platform because I live in Missouri and for unknown reasons they think I live somewhere else where gambling isn’t allowed. I’ve tried to talk to their customer service but I don’t get treated with anything but indifference because I have not deposited but maybe one time. Once I know I can trust a platform and depend on their service , it’s an entirely new ballgame as far as deposits go. As mentioned, I thoroughly enjoy online gambling because it’s like going to a casino without any of the hassles but I never got there with this platform because they didn’t even care enough to do whatever needed to be done to allow me to bet.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Legendz
Hi Paula,
Thank you for taking the time to explain what’s been happening. We understand how frustrating it can be to run into location issues when you’re trying to enjoy Legendz. We’d really like to look into why this is happening and help get you some answers. Please email us at guestservices@legendz.com with the email associated with your account and mention the location issue. Our Guest Services team will take a closer look and work through it with you.
Fred was the best
Fred was the best. He helped me with my issue . Very great customer service on this site.
28. September 2026
Antwort von Legendz
Hi Michael,
Thank you for taking the time to recognize Fred! We’re really glad he was able to listen, understand the issue, and help you get it sorted out. That’s the kind of experience we want every guest to have when they need us. We’ll make sure Fred sees your kind words. And anytime you need us, we’re here at guestservices@legendz.com. Thanks for being part of the Legendz community!
My money been stuck on y'all app since…
My money been stuck on y'all app since Friday
An customer service sucks but my lawyer gonna reach out to y'all head quarters
28. September 2026
Antwort von Legendz
Hi Kwesi,
We hear your concern, especially when it involves money you’ve been waiting to access. We want to help get this looked into and give you a clear update on what’s happening. Please email us at guestservices@legendz.com with the email associated with your account and details about the transaction. Our Guest Services team can review the situation and help you with the next steps.
Legendz has great support and treats guests right
Customer service is always helpful. My account manager Jason Xavier always comes through and answers all my questions!
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Legendz
Thank you for sharing this! We’re so glad Jason Xavier has been there when you’ve needed help and made it easy to get your questions answered. Having someone you can count on makes a difference, and that’s the level of support we want every guest to experience. Thanks for being part of Legendz! 👑
Cash your wins out
I like legendz they pay out on time they give courtesy bonus some time and I need one now
28. September 2026
Antwort von Legendz
Hey Sharod,
Thank you for sharing your experience! We’re glad to hear you’ve been happy with your prize redemptions and the occasional courtesy rewards. While rewards can vary, we appreciate having you as part of the Legendz community!
Antwort von Legendz
Hey Vibes,
Thank you for the awesome feedback! We’re so glad you’ve had a great experience with Legendz. We truly appreciate your support and are happy to have you as part of the community!
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