Large Holiday Houses Bewertungen 

We are third time customers of LHH and would have booked with them for two holidays a year for the foreseeable future but not now. We had a holiday home booked in South Uist (same one as last year) which obviously we couldn't travel to due to Covid restrictions and, like many of the other reviewers here, LHH refused to refund us our deposit of £382. We would have been able to reschedule for 2021 but they wanted us to pay the whole balance now rather than 12 weeks in advance as per their Ts and Cs.
We were lucky because we managed to recoup most of our deposit back through our holiday insurance but we were still outstanding £148 as our excess. Given that LHH had retained some of our monies, I thought that they would refund that as a goodwill gesture but they would only pay us £75. This was despite the fact that they cc-ed their lawyer in some correspondence and he probably charged more than £75 to read the email trail!
It's at times like this that you really find out the true essence and values of a business. LHH's focus on retaining their customers' payments means that they had foregone years of future bookings from what would have been a loyal customer base. We will never use them again and have reported them to the CMA.

Another person that will NEVER use LHH ever again. Similar to other stories here, I booked a large home for a family holiday that couldn’t take place due to the COVID 19 pandemic. After many emails from me they just reply with the same line “not our fault so you won’t get a refund, contact your travel insurer”. They have my money and have not delivered the goods, that’s theft, pure and simple. I’ve reported them to the CMA, and will use the small claims court if needed. Don’t give them you money, they are thieves.

Awful service from nasty and greedy people. Strongly avoid.

I have used LHH for a good number of years now and have travelled to many parts of Scotland including the remote islands to stay in their properties. Following my first stay in one of their houses they are my automatic first stop for booking quality, self-catering accommodation in Scotland. Every house I have stayed in has been exemplary, the booking system is excellent and the attention to detail at every juncture has been outstanding. The company always goes the extra mile to ensure that customers are put first - this includes excellent first-hand knowledge of all their properties, where they are located, how best to get there and the facilities in the surrounding area. I can honestly say I have found them second to none. I had an LHH house booked on the Outer Hebrides for this year that owing to coronavirus we had to cancel. LHH was excellent at dealing with the current situation and we have amended our booking to next year without any difficulty whatsoever. On the back of that I have just booked another property with LHH elsewhere for later this year as well. I have fairly high standards of expectation (that includes the property itself, standards within the property, ease of booking and service) and have a disdain for anything that reflects badly on the Scottish tourism industry. I will not hesitate to give bad reviews to companies that in my opinion fall short of my expectations or reflect badly on my country. However, I have no hesitation in recommending LHH - I have been using them for years. The fact that I book with them year after year speaks for itself. Recommended unreservedly.

I paid in full in February for a holiday booking late May. We were emailed a policy statement on lockdown day saying that our booking could no longer proceed and that they understood insurance companies were dealing with this issue and that we should contact our insurance company directly . They eventually offered us a week in 2021 but NO refund at all. I am still trying to get the money back . Would not book with these people again . Terrible customer service .

For holiday cottages in Scotland, my first stop would always be LHH. A well run business with pleasant, helpful and professional staff. First class holiday accommodation in beautiful locations (and we have stayed in a few!). Their cottages and larger houses are exactly as described in their stunning brochure and we have never been disappointed.

DO NOT TOUCH THIS COMPANY. LHH are the worst company I have ever come across. I would give them minus stars if I could. We booked a house sleeping 20 last year. Our group consist of 7 different families but due to restrictions no more than 2 families can now stay together overnight. LHH state it’s not their problem and advise we ‘reconfigure’ our group and only two families travel. They refused to engage in April when we first asked to move the holiday to next year. They refuse to engage in a reasonable resolution concerning the return on our £1,200 deposit. They failed to inform us in a timely manner the owner of our intended holiday home is actually a co director of LHH. They repeatedly use their Terms and Conditions as their safety blanket, refusing to acknowledge they are unable to supply the house as we booked it. How many minutes before LHH have this honest review removed too?? CMA aware, trading standards, BBC Watchdog Scotland.....

Absolutely disgraceful treatment from this company, do not use. Funny how genuine bad reviews have all been removed. Hardly any reviews in the past but they now have several 5 star reviews, this speaks volumes. We along with several other people have reported this company to CMA. Do not give them your custom or money. I am genuinely sorry for the people who let theIr properties through this company. DO NOT USE THIS COMPANY YOU HAVE BEEN WARNED

This company has completely departed from the Competition and Market Authority's position on refunds during the Covid period. We eventually received a refund but that was down to the property owner cancelling.

In the run up to the cancellation, the webpage guidance on Covid conditions basically told customers that LHH had no responsibility to refund customers. This compares very unfavourably to their competitors who have reacted positively to the CMA ruling.

Don't touch with a barge pole

Absolutely shocking company. First time I Used LHH and they were quick to take a large deposit back in 2019. I didn’t mind as the holiday was surprise for my father’s 80th. Unfortunately he (and my mother) are both shielding due to Government Regulations over the Holiday dates. We had to cancel and LHH kept £450 deposit which is an over-excessive charge for providing zero service. I asked on their Instagram “What is happening with July bookings? Can people cancel if they have elderly parents who are shielding at present and anxious about travel?” they had their solicitor call to get the comment removed! If they were unhappy with this innocent question, they could have removed it themselves but they came over extremely heavy-handed and threatening which is unforgivable. I wonder how many deposits they have kept. No doubt this comment will also be removed. I will not forget this company. Yes, this comment was removed despite not breaching Trustpilot’s T&Cs. Good to see 5star reviews by LHH Scotland employees getting through.

I would use LHH anytime. Booking both for holiday and professional longer stay visits has proved to be excellent trouble free experiences. The staff are friendly, the comms are speedy, and so far as I can tell the prices are reasonable. Their brochure is crystal clear and very well made, portraying their huge range of houses in an unexaggerated fashion. I have never had to ask for a refund, but (a) always insure when you book and (b) approach any changes you have to make in a non-confrontational way. That usually gets results.

We have booked through LHH for the past 6 years or so, often staying at more than one property a year. We have been delighted by the quality of both the accommodation and the customer service. We stayed at one property the week before lockdown and had a later booking cancelled and despite the challenges, in both situations, we received the service we have come to expect. Wouldn't hesitate to recommend.

We are repeat bookers with LHH for a reason. Their staff are lovely, quick to reply to any message (even in the current situation), and the property we stayed in was so nice we are coming back. One of the most well organised and straight forward holiday let managers we’ve dealt with. I wish they had a wider remit.

Only gave 1 star because you have to give something, wouldn't have given any if it was possible! Holiday cancelled due to government restrictions and LHH refused to rebook to 2021 despite asking several times and also refused to refund an extortionate £832 deposit. We go on 3 holidays to Scotland each year and this is the first time of booking with them and we will never again, they have potentially missed out on a lot of business, as we would never recommend them either, but if they can afford to do that then so be it.
So, in reply to your reply to my comment, what you fail to say is that you cancelled our holiday, the regulations changed 2 days later and no one from your company made the effort to contact us to let us know, it was only when I emailed a few days later to ask why our holiday had been cancelled if the regulations had changed that you said actually yes you can go but by then we had already made alternative arrangements for our holiday.
I will also be taking advice from the ico regards my personal information which you have posted on this public forum

Very strange that these GENUINE reviews can be removed. Come on Trustpilot do the right thing and reinstate these from LHH unhappy customers

We've booked with LHH for our last few holidays, they're always professional, friendly & reliable. Just what you need when you're booking family breaks.
I wouldn't hesitate to recommend them.

We have used this company for ten years, often multiple times a year, to holiday with family and friends. This loyalty reflects the high standard of both the accommodation in the many different cottages we have booked and also the amazing customer service we have experienced. We really couldn't fault them and have another holiday booked in October.

I would have no hesitation in recommending LHH to anyone looking for a holiday in Scotland. They will continue to be our company of choice. I really do not understand the number of negative comments that have appeared here in recent days. All I can say is that from my experience over the years LHH is an approachable, friendly company who will go out of their way to accommodate requests - and the standard of the accommodation they manage is superb.

DO NOT BOOK ANYTHING WITH THIS COMPANY.
Refusing to refund due to covid travel restrictions for a house that was booked for a whole family including shielding elderly relatives.
Now sending thinly veiled threatening ‘legal sounding’ letters to their not so valued customers.
Terrible company and have now been reported to CMA and trading standards.

A friend has just brought to my attention the strange pattern of reviews below. We've never had anything other than great service from LHH. Staff are great. Cottages beautiful. Service outstanding. We will continue to book with them and support them as a company beyond this very strange time for the travel industry. We can only say that we only ever book through LHH and we find the pattern of reviews below strangely suspicious and perhaps leaning towards offensive. We've stayed in the Highlands for many years in many cottages and only ever experienced the best service. Don't be put off by the bitterness below. If you look on their website, you'll see you'll find it hard to get booked up...a direct reflection of the fact that they are a great and successful company who are always busy and poplar!

Not even worth one star. An immoral company which has been impossible to deal with - hard to contact and speak to someone, unfriendly and refuse to refund when they have cancelled your holiday due to Government Guidelines on Covid 19 and not provided any service.
Cannot post on Facebook as they do not like negative comments so they have shut that avenue down. If you are in the same position as us, please write to the Competition and Markets Authority (Gov.uk) and let them know your circumstance and at least stop anyone else from ending up in the same position as so many of us.
Have read about many business that have provided a great customer service during lockdown - bending over backwards to help to salvage holidays and refunding without hesitation. Their businesses are booming now as all their customers are booking again and showing their loyalty and appreciation on how they have been treated.
LHH could learn from this.