LightingO Bewertungen 

Antwort von LightingO

16. Dez. 2023

Hello,

Your order amount is 285.7 pounds, and we have provided you with a sufficient explanation, which you have agreed to. We also mentioned that if you are unwilling to wait, we can offer a full refund, but we have not received your reply.

Subsequently, we made a full refund and your payment will be returned to your account within 7 working days.

Please do not fabricate facts.

Kind regards

Kaylee

Antwort von LightingO

21. Nov. 2023

Dear Andrew,

We sincerely apologize for any inconvenience caused. We want to assure you that all our products are in stock, and we operate from four warehouses nationwide. We strive to dispatch orders from the warehouse closest to you. In cases where the nearest warehouse is out of stock, we dispatch the product from our other warehouses, which may extend the delivery time slightly.

We understand your frustration and regret any delay in your order. In response to your request, we promptly initiated a full refund. Please note that it may take 1-7 business days for the refund to be processed by your bank. We appreciate your patience during this time. If you haven't received the refund after 7 business days, please reach out to us directly.

Once again, we apologize for any inconvenience caused, and we appreciate your understanding.

Best regards,

Allen

Antwort von LightingO

16. Okt. 2023

Dear Adam,

We apologize for the inconvenience you've experienced. We take your concerns seriously and have investigated your order. According to our records, your order was shipped on the day after your purchase. Typically, deliveries are made within 1-3 business days after dispatch.

However, we understand that you encountered delays in receiving your order, and we immediately contacted the courier company upon your notification. After several days of follow-up, we received a response from the courier company. Regrettably, your package was damaged in transit due to a vehicle accident.

To rectify this issue, we have taken the necessary steps to resend your order. The new tracking number for your package is GV176706873GB, and you can expect its delivery within 1-3 business days. We deeply apologize for any inconvenience this situation may have caused you.

Please rest assured that we are committed to ensuring you receive your order and that it reaches you in the best condition. If you have any further questions or concerns, please do not hesitate to contact us via email. We appreciate your understanding and patience during this time.

Thank you for choosing our services, and we look forward to resolving this matter promptly.

Best regards,

Kaylee

Antwort von LightingO

20. Aug. 2023

Dear,

We sincerely apologize for the inconveniences you've faced with your order. Your feedback is invaluable to us.

If any of our products arrive damaged, we are fully committed to providing free replacements. With warehouses in various countries, we strategically choose the most suitable warehouse based on your location, aiming to expedite the delivery of your orders.

Once again, we apologize for any inconvenience caused. Your feedback guides us in improving our services, and we hope to have the opportunity to serve you better in the future. If you have any further questions or concerns, please don't hesitate to contact us.

Kind regards

Ann

Antwort von LightingO

15. Aug. 2023

Dear,

First and foremost, I would like to express my sincere apologies for the delay in your delivery and the inconvenience this situation has caused.

The delay in the delivery of your wall lighting was due to a recent strike action by our courier service. Unfortunately, this unforeseen event has affected the usual timeline of our deliveries.

I am pleased to inform you that despite these challenges, your package has already been delivered. We understand how important this product is to you and appreciate your patience as we strive to resolve this issue promptly.

Once again, we apologize for this delay, and thank you for your understanding and patience during this time. If you have any additional questions or concerns, please don't hesitate to reach out to us.

Best regards,

Kaylee

Antwort von LightingO

27. Juni 2023

Dear,

We apologize for the inconveniences you have experienced with your order. After investigating the matter, we found that your order was successfully delivered within two weeks of shipment. However, due to a strike and an error in the address provided, there was a delay in the delivery process. We sincerely apologize for any frustration this may have caused.

Regarding the quality of the lights received, we assure you that all our products have obtained CE, RoHS, and UKCA certifications, ensuring they comply with British standards and safety regulations. If you require the certification documents, please contact us, and we will be more than happy to send them to you.

We have already sent you the electronic installation instructions for the lights. If you have any further questions or issues, please do not hesitate to contact us. We are committed to assisting you and resolving any problems you may encounter.

Once again, we deeply apologize for any inconvenience caused and understand your frustration. We take your feedback seriously, and we appreciate you bringing this matter to our attention. If there is anything else we can assist you with, please let us know.

Best regards,

Olivia

Antwort von LightingO

20. Aug. 2023

Dear,

Thank you for taking the time to share your positive feedback with us! We're delighted to know that you appreciate our wide selection of lights at competitive prices. It's wonderful to hear that you found our product quality to be excellent and that our quick shipment contributed to a satisfying experience.

We're committed to providing top-notch customer support, and we're thrilled that you found it to be commendable. Your recommendation means a lot to us. Should you ever need more lighting solutions in the future, feel free to reach out. We're here to assist you.

Kind regards

Joseph

Antwort von LightingO

20. Aug. 2023

Hello,

We're thrilled to hear that you had a positive experience with our ceiling lights and services! Thank you for sharing your feedback.

It's fantastic that the lights reached you swiftly and that you found our customer service helpful in your quest to find the perfect lighting for your new home. We always strive to provide assistance that exceeds your expectations.

Your appreciation means a lot to us, and we're delighted to have been a part of your home improvement journey. If you ever need more lighting solutions or have any inquiries, please feel free to reach out. We're here to ensure your satisfaction continues.

Thank you for choosing us for your lighting needs. Here's to a well-lit and cheerful home!

Best regards,

Emily

Antwort von LightingO

14. Juni 2023

Dear Michael,

I apologize for any inconvenience you have experienced with our website. We understand your frustration and would like to address your concerns.

Upon reviewing your case, we found that we have made several attempts to contact you via email regarding your order. Unfortunately, all of our emails were returned as undeliverable, indicating an issue with the email address provided. It is important to ensure that the email address provided during the ordering process is correct to avoid such complications.

As stated in our shipping guide (https://www.lightingo.co.uk/content/6-shipping-guide), please note that it takes several days to prepare your order before shipping. Your chandelier had already been dispatched, and we had sent you the tracking number. However, due to the incorrect email address provided, you did not receive the tracking information.

To address your concerns and alleviate any doubts, we processed a full refund two days ago. The refund should be credited back to your card within seven working days. If you still wish to purchase the chandelier, you can place a new order on our website.

Once again, I apologize for the inconvenience caused, and I assure you that we take these matters seriously. If you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Thank you for your understanding.

Best regards,

Emily

Antwort von LightingO

6. Juni 2023

Dear customer,

Thank you for sharing your feedback with us. We apologize for the delay and any inconvenience caused. Upon reviewing your order, we can confirm that your package was successfully delivered on June 1st. We understand that there have been delays due to a strike by the courier company, and we sincerely apologize for the extended delivery time.

Regarding the lack of response and the issue with our customer service, we deeply regret the inconvenience you've experienced. We are actively working to improve our response time and the overall quality of our customer service. We understand your frustration and disappointment, and we apologize for falling short of your expectations.

We assure you that we take your feedback seriously, and we will make every effort to address these concerns internally. If there's anything else we can assist you with or if you have any further questions, please do not hesitate to contact us directly. We value your business and appreciate your patience during this process.

Once again, we apologize for any inconvenience caused and thank you for bringing these issues to our attention.

Best regards,

Emily