Poor quality poor customer service poor all round. Plants supplied were dead, no growth 7 months after receipt, constantly fobbed off by inept customer service who clearly don’t give a damn. Avoid at... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I am truly impressed with this company. I ordered from them last year and received pond plants in excellent condition and they grew beautifully. I ordered again this year and, once again, the plants a... Mehr ansehen
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I live in Nottinghamshire and I find it increasingly difficult to find pond plants for my wild life pond. I actually stumbled across Lincs Plants on Amazon and thought I’d give them a go. This review... Mehr ansehen
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Another excellent purchase from these guys. Bought some duckweed to add to our new (treated) pond, as I want to encourage all forms of wildlife in and around there. The plants arrived the nex... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Lincs Plants is dedicated to offering award-winning pond plants along with an expanded selection of high-quality plants. By combining their expertise and passion for plants, they cater to customers seeking both specialty and diverse plant varieties. The brand emphasizes quality, expertise, and an enhanced plant selection, making it a go-to for gardening and pond plant enthusiasts.
Kontaktinformationen
Unit12c (Old Raf Binbrook), LN8 6HF, Market Rasen, Vereinigtes Königreich
- 01472 566970
- sales@lincsplants.com
- lincsplants.com
4,5
Hervorragend
1049 Bewertungen
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Lovely quality pond plant
Lovely quality pond plant - but one every year and it's a nice ritual to start the growing season off in the water!
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased you’re happy with the quality of your pond plant, and it’s lovely to hear it’s become an annual ritual to kick off your growing season—thank you for your kind feedback!
Look at the Shopify reviews,
Interesting that this company has 4.6 review, because if you look at the same company on Shopify you get 2.3 .
Well I’m with the less than 2.3. I’m not at all conversant with pond plants, but as a keen gardener I am used to buying quality garden plants online. I ordered over £100 of various plants, potting media and baskets from this company. This order took over a week to be delivered by Royal Mail. The company said it was despatched and Royal Mail said it was waiting for it for days. I tried to contact them and left two telephone messages, apparently there was no one to take my call… I wonder if ever there is someone there at all? The call is definitely one that pushes you to use the web site or email. I tried the website contact form, duly filled it out and…. Yes…l got absolutely no response from anyone. So suddenly, after nearly a week Royal Mail tell me that they have it and it was delivered today, The disappointment with their offerings is indescribable, the water Lilly seemed almost dead and the others not much better, their compost seemed, compared with the aquatic one I bought from my local aquatic centre, as poor quality. I could have bought it all locally for a fraction of the price and vetted the quality too.
So, I will not be using them again, no customer service and really poor quality plants. How in earth they competed at Chelsea is a mystery.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially given your expectations as an experienced gardener and the value of your order.
We also apologise for the lack of communication you’ve described. Not being able to reach someone by phone or receive a response via email or contact form is not the standard of service we aim to provide, and we appreciate how frustrating that would have been.
Regarding the dispatch tracking, Royal Mail scanning delays can sometimes create a gap between dispatch confirmation and tracking updates, but we appreciate this does not change the impact it had on your experience or the uncertainty it caused.
We are also sorry to hear that the plants arrived in poor condition. Water lilies and aquatic plants should arrive in a viable, healthy state, and what you’ve described does not reflect our quality expectations.
Your feedback has been taken seriously and will be reviewed with our team, particularly around communication, dispatch visibility, and quality control.
If you would still be willing, we would welcome the opportunity to look into your order directly and try to resolve this with you properly.
It’s easy, exciting and it will make your week!
It’s easy, it’s exciting, and it could be your lucky week’. That’s what Lincs Plants’ leaflet says about their Weekly Draw. But it’s an accurate statement of their service too. Easy to order, exciting to open the cleverly packaged plants when they arrive, and it makes the week to put the plants in place. Thus could just be what the future of plant buying looks like.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased to hear how much you enjoyed the whole experience—from ordering through to unboxing and planting. It’s great to know the packaging and delivery added to the excitement, and we truly appreciate your thoughtful feedback. Thank you for your support!
Water Lilly’s delivered next day and…
Water Lilly’s delivered next day and when I opened the packet they they were perfectly healthy. Soil, aggregate and pot just the right size. Planted in the pond now so fingers crossed will get some flowers this summer.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased your water lilies arrived quickly and in perfect condition, and that you’re happy with the pot, soil, and planting setup—thank you! Fingers crossed for a lovely display of flowers this summer.
Ordered WaterPlantain for new garden…
Ordered WaterPlantain for new garden pond, nice plants arrived well packaged and in good condition. Would have been 5 stars but for some confusion over despatch date and arrival.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re glad your Water Plantain arrived well packaged and in good condition for your new pond—thank you for your feedback. We’re sorry for the confusion around the dispatch and delivery timing, and we appreciate you highlighting this as it helps us improve communication going forward.
Excellent plant in great shape…
Excellent plant in great shape delivered early. Perfect! Thank you.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased your plant arrived in great shape and early—thank you for your lovely feedback!
The plants very well packed very…
The plants very well packed very healthy plants will be ordering again and very quick delivery
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased to hear your plants arrived well packed, healthy, and quickly—thank you for your kind feedback and we look forward to your next order!
A fantastic pond oxygenator for the…
A fantastic pond oxygenator for the pond for the kids. It came in quick time and was delivered in amazing protection. A fantastic company and will be buying from them again
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased to hear you’re happy with the pond oxygenator and that it arrived quickly and well protected—thank you for your kind feedback and support!
Order arrived quickly
Order arrived quickly, in great condition and exactly as described. Good communication from seller.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased your order arrived quickly, in great condition, and as described—thank you for your kind feedback on our communication too!
Arrived promptly
Arrived promptly
Easy to pot up
Lovely colour
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re glad your order arrived promptly, was easy to pot up, and you’re happy with the colour—thank you!
Good product
Good product. Excellent customer service. Would highly recommend.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased you’re happy with the product and customer service—thank you for the recommendation!
Order despatch really quickly excellent service sent by…
Order despatch really quickly sent by Royal mail received the pond plants a day ahead of delivery so fabulous. All arrived in great order for the new pond on the allotment. I will definitely come back to you in the near future 10 out of 10
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re delighted your order arrived quickly and in great condition—perfect for your new pond! Thank you for the 10/10 feedback, and we look forward to helping you again soon.
Fast delivery, quality product
Fast delivery, quality of plants look good.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re glad you’re happy with the fast delivery and plant quality—thank you!
One of the worst companies I have ever dealt with.
If I could give this awful company zero stars, I would. I am hugely disappointed that they sent four dead plants to me and despite initial promises to replace them or refund me, they subsequently refused. I am now the proud owner of four dead plants and out of pocket over £30. This is a truly dreadful company and I hugely regret ever ordering from them. AVOID at all costs.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the disappointment caused. We understand how frustrating and upsetting this must be, especially after expecting a replacement or refund. This is not the level of service we aim to provide, and we sincerely regret that we have let you down. Please contact us directly with your order details so we can review the matter fully and work towards a fair resolution.
I ordered a number of items in one go
I ordered a number of items in one go. In one basket, I was disappointed that I received most of my items delivered separately over several days one still not arrived yet.
I was disappointed by the small size of all my plants, and was not happy by the poor quality of two of my plants
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re sorry to hear your order did not meet expectations. We understand your disappointment with the separate deliveries, the size of the plants, and the quality of some items received. This is not the standard we aim to provide, and we appreciate you bringing it to our attention. Your comments will help us review both our fulfilment process and plant quality standards.
Avoid unreliable terrible communication
Avoid
We were told our order placed last year for delivery this year was dispatched but the date was 3 days ahead
Ignored email asking about this
Eventually told the plants were out of stock but no refund offered
Had to ask for a refund!!
Never again
Totally unreliable company
Reported them to the RHS as they display their logo!
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and sincerely apologise for the frustration caused by the communication issues, stock availability, and delay in arranging your refund. This is not the standard of service we aim to provide. We appreciate you bringing these matters to our attention, and your comments will be taken seriously as we work to improve our service and communication.
Very Healthy looking waterlily…
Very Healthy looking waterlily arrived, well packed and very quickly. Would recommend Lincolnshire Pond Plants and have already ordered from them again.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback! We’re delighted to hear your waterlily arrived healthy, well packed, and very quickly. Your recommendation means a lot to us, and we truly appreciate your continued support. We’re so pleased you’ve already ordered again and look forward to serving you soon.
Brilliant service and plants.
A very quick and easy process to order. Plants came after 3 days which was great. They were packaged carefully and arrived in a excellent condition. Plants look healthy and the soil was still moist.
They already look nice around my pond and I'm sure will look fantastic when a little more grown.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased to hear your order process was easy and that the plants arrived quickly, healthy, and well packaged—thank you for your lovely feedback!
Wow! What a service.
Wow! What a service.
I’ve never ordered plants online before, but this year I was determined to get the exact plants I wanted for my plants and not just settle for what the local garden centre had. I found this company after searching the plants online and placed my order.
I was a bit worried what condition the plants would be in and whether they would survive transit. Well this is where the Wow factor kicks in. Not only were the plants super health, but each one was individually wrapped in plastic, then added to a strong smash proof plastic box and then inside a big cardboard box.
Absolutely 5 Stars and will definitely use again
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re really pleased to hear your first online plant order went so well and that the packaging and plant quality exceeded your expectations—thank you for the fantastic 5-star feedback!
I ordered plants from Lincolnshire Pond…
I ordered plants from Lincolnshire Pond Plants over 4 months ago and still haven’t received them. Initially they claimed that the items I bought were advertised as “a pre order” so I have patiently waited. I was later promised that the plants would be dispatched on April 5th , but again they failed to do this. Now they have stopped answering emails and I am at the point of giving up on ever receiving my order from last year !!
I have bought from this company several times before at Gardeners World Live but my advice would be - don’t ever order from them online - Never Again !
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and completely understand your frustration, especially given your previous positive in-person purchases with us.
Delays on pre-orders and missed dispatch dates are not what we aim for, and the lack of communication you’ve described—particularly not responding to emails—is also not acceptable. We appreciate how disappointing it is to wait months beyond the expected timeframe without clear updates or resolution.
We would strongly encourage you to contact us again with your order details so we can urgently investigate what has happened with your order and ensure it is properly resolved. We do not want you left without either your plants or a clear outcome.
Your feedback has been noted and will be reviewed internally to improve both fulfilment and communication going forward.
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