Livingston International Bewertungen 

Always prompt. I never have a long wait for clearance, unless there's missing information or whatnot. I always receive fast replies to my emails.
Branch 451/Sarnia always sends email updates once a shipment has been transmitted to customs.
I enjoy working with Livingston International.

LIVINGSTON TEAM IN WINDSOR
Excellent service by both ladies in Windsor both Beverley and Nichole process and assist our request promptly professionally.

Very disappointing experience with this customs broker.

The level of service provided has not met our expectations. Communication has been a major issue, with delayed responses and a lack of follow-up on important requests.

Customs clearances are often not completed within the required timeframe, causing significant delays to our operations. In some cases, the process can take up to three days to be completed, which is unacceptable in the transportation industry where timing and efficiency are critical.

We require a reliable and responsive customs partner who can handle shipments promptly and provide proper communication. Unfortunately, our experience has shown a lack of urgency, follow-up, and efficiency, resulting in unnecessary delays and operational challenges.

I spent hours upon hours today in a frustrating cycle with AutoExports.us (Livingston) who continuously labeled all of my submitted documents, even high resolution digital images, of a vehicle title as "illegible." After spending hours going back and forth and submitting every single document they asked for, suddenly they said i needed to go to their office personally–thereby completely missing the point of an online broker!
In the end, they told me they could not help me out and offered a refund.
Due to the inefficiency and outdated technology of AutoExports, i did not manage to file the paperwork within the 72 hour timeframe due on Friday for my border crossing. Steer clear from this company if you have deadlines; they are inefficient, their technology is outdated, and their customer service is not particularly helpful either.
UPDATE: The response from the company shows absolutely no improvement in their inefficient business practices. i say once again, AVOID AT ALL COSTS.
The company that delivered my results in literally minutes was QuicK RicO tECH. Excellent service from them.

There should be a way to post negative stars as they don’t even deserve 1 star. Been waiting 15 hours for them to clear a shipment. Have called the call center several times. What a joke that is, people can barely speak English and in no way are any help. Not a single business should ever use Livingston to cross shipments, in fact they should have their broker’s license revoked for providing such horrible service.

Absolutely the worst company I have ever dealt with. Worse than AT&T. Customs process was a mess, terrible communications. Now a month later they keep trying to charge my credit card for $19k for a shipment we never did. They even told me they mistyped our account number on someone else's shipment, yet every morning I get an email they are unable to process my payment and to call immediately. Day after day I get reassured it will be corrected, but a week later still demanding payment. Utter incompetence

I spent manyr hours today in a circular loop of frustration with AutoExports.us (Livingston). Despite providing multiple digital scans, including high res, of a vehicle title, their system repeatedly flagged them as "illegible." After hours of back-and-forth and providing every document requested, they pivoted and claimed I would need to appear at their office in person—defeating the entire purpose of an online brokerage service.
Finally, after wasting my entire afternoon, they admitted they couldn't help me and offered a refund. I took the exact same documents to a competitor, and they had the AES filing completed and my ITN generated in minutes.
Because of AutoExports’ delay and technical incompetence, I missed the 72-hour filing window for my Friday border crossing. Avoid this service if you have a deadline; they are inefficient, their tech is outdated, and their customer service is less than helpful.
UPDATE: You will see a reply from the company that offers no evidence of a change in poor business practices. I repeat, AVOID AT ALL COSTS.
The company that got the job done in literally minutes was SIMPLIFIED TRADE PARTNERS LLC
of Plymouth Ma. Excellent service from them.

WORST CUSTOM BROKER EVER

I'm truly appalled at how bad Livingston International is at their jobs. Last winter, I needed a customs broker to receive a machine shipment from overseas. At first, they seemed legit, sent paperwork that looked like they knew what they were doing. Assigned me a "team" that would help me with the process. I filled out their forms, paid their fees.

I had ordered the machine in October 2024, but unfortunately my machine didn't get to a dock until a day or two after the "reciprocal" tariffs hit in May 2025. This meant I was gonna have to pay a lot of money in tariffs and I didn't know how much (because things kept changing) - I was understandably anxious about it, so I thought reaching out to Livingston would be helpful - I must've called and emailed every single person on my "team" and not a single person got back to me. Thankfully, I had enough money in my account for the tariffs, so when they automatically deducted it, without any warning or notice, I was good. Thank god for the rigging company that I hired, because they walked me through the entire process...the job that Livingston was supposed to do.

I thought, "great, that is over, I will never have to deal with those clowns again." I was so wrong.
January 2026, I received an invoice from Livingston International for $750 for renewal of my continuous bond. Excuse me? Renewal? No. I was very clear from the very beginning that this was a one-time situation. So, I emailed the people I was told to email on the invoice. A few days go by, no response...then on January 29th, Livingston deducted the funds directly out of my account.

This is when the real nightmare started. I emailed, I called, I spoke to numerous people - I think 1 person out of a dozen actually emailed me back and told me they would send me back my money (it was all just talk, zero action). Every person I spoke to on the phone seemed helpful (shoutout to Ramona who may be the only competent person there) but even those people couldn't get in touch with anyone to actually help me.

They sent me a reverse invoice or something - showing they were crediting the money back to me. But the money still wasn't in my account. I waited almost 2 weeks, still emailing them, thinking maybe it would take a bit to transfer? Nope. I finally get an email back, and was told "that invoice is proof you were given back the money." They really started gaslighting me.

Close to a month of dealing with this BS with these people, and no one has actually helped me retrieve the stolen funds. I reported it to my bank, and they gave it back to me...now it is their problem to deal with these clowns.

I'm also closing that bank account because I truly do not trust these people and I don't think anyone should. Very sketchy business. If I could give them negative stars, I would.

DO NOT DEAL WITH LIVINGSTON - having to call the PCC is a nightmare. You can't talk to who you need to. Good luck getting your PARS/PAPS cleared if you come into problems. They are supposed to contact you. THEY DON'T!!

I tell all my customers to switch brokers. So many better more helpful brokers. Livingston is not a carrier friendly broker and don't care about the movement of their customers freight.

This Brokerage does NOT deserve to hold a "customs broker" license as they don't honor it!!
Absolutely the worst!! They have uneducated/untrained ppl who can barely put two English words together, who are misleading carriers/drivers in every possible way they can. Every single time we were unfortunate enough to see Livingston name on customs invoice headache begins (min. 15 hours of their lies and trucks stuck at the border). Every single shipper should stay out of their way. Beyond unprofessional !!! No wonder their client list is declining so fast !!
Employ the right ppl or give up the license, as you don't deserve it !!

one of the worst broker ever. Takes alot of time to clear the border this is my 8th time in this week they said they dont receive the papers and passing responsibilities to one another team members even on call they said they received the papers but not processed on system after 4hrs

I asked them to quote on the re-importing of a US-made car from Canada back to the US.

A simple and easy job that every other mover had no problem quoting.

Michel at Livingston was completely confused, and over the last 7 days sent me emails repeating what I already told him - and I still don't have a quote!

These guys are horribly inept.

Do not use them.

The worst of the worst, been here a day, went to the office to ask to be cleared they say need more information, asked what information and the dumb old lady just answered more information about the vehicle.
Don’t go there, don’t to business with them.
They don’t care, and the attitude of the people in the Coutts office is just beyond rude.

Another crossing, another problem. I almost want to cry when I see Livingston's name on paperwork. Two days of sitting. I called, I resent completely legible paperwork, and just got told today it's on hold because they can't read it. WHY DO YOU ASK FOR CONTACT INFO WHEN YOU NEVER USE IT? It's too much for these idiotic agents at a call center to send an email or make a call.

Absolutely horrible. As always, imploring every company I can to not use what is by far the worst broker to ever exist.

Probably the worst customs broker anyone has dealt with! 6-8 hours and still not cleared when driver has been at the border---Like seriously man! Told the customer to change the broker as this is not working out! Every time man! DO-NOT USE!

Thank you very much for everything.Your people in the office and the driver were great to work with.My wife Heather who was with the car said the driver(Paul)was great!I am a Teamster driver in film so I know what you do.Thanks again talk soon.
Livingston shipped our car Toronto to BC
Would highly recommend them to anyone!!

They received our paper work since yesterday 5.22 pm and today is 5 am. I already called them 3 times and since last night and they are still flagging the shipment since 8 pm last night. They don't even have time to.look at the shipment after 12 hours of receiving the paper work. Worse worse broker in the market. Driver is at the border since 8 pm last night. They don't care about others time.

It's a waste of time, 3 months to have the papers correct, when they promised it will take just a few days.
Then, once you're in the middle of the process they don't get you back.
Their team of e-commerce it's a joke B, S & P.

Unresponsive and bad customer service. Untrained staff that submits and Entry Summary of a different amount but submits duty debit statement for a mych higher amount.
Very bad customer Service
Staff not knowledgeable, non responsive, and arrogant