Livingston International Bewertungen 

I work for a company that makes manifests for carriers. There is not a single broker even close to as bad as Livingston is. I'm currently on hour 13 waiting for clearance and have no idea when it will get done. I hate Livingston with the passion of a thousands suns. If you're considering them. Don't. Use absolutely anyone else.

Full of unprofessional working there
Every single shipment is getting late from under them
SHIPPER NEVER USE THIS COMPANY
-1

By far the worst customs broker. Consistently does not get paperwork done. Whoever answers the telephone is reading from a script and does not do what they say. Usually takes 4 phone calls to get paperwork complete.

Worst Broker I have dealt with in 27 years of service I would give them a Zero if it was a option . Unfortunately I have two clients that use them. I almost always have to call and remind them to do there entry . I am pretty sure I am there safety net for getting there employees to do there job. I do my side of the entry and send the info to them. Wait 5 to 6 hours with no entry done. Phone then get the same info every time from there call Centre who is not in the same building or anywhere near the team that does the reviewing . In other words there are no answers of assurance from there call Centre other then they are going to send a email to there team and wait for there answer. From here it could be cleared in a hour to 4 hours I assume to the amount of people working at that time or other people’s entries they forgot to do. When they got Hacked or there system was down for a week and could do any entries . This was the end of 2022 or beginning of 2023 I was promised shipments to get cleared which did happen for days. I stayed up all night for fine entry phoning every hour being promised a form to get it across with out the entry done. Was informed at 6:00am the next morning that they stopped issuing the form as they were able to do entries again. I also was informed that they would be going through the entries as they came in. The entry was finally custom certified at noon. Shipment was already 6 hrs late and to boot the driver ran out of hours. After staying up all night following the shipment for my customer I had to do the load with no sleep. The client used Affiliated Customs prior to that . With any problems the shipment had I would them, be talking to the person fixing the entry. It would be a 5-10 min call and when I hung up the shipment was customs certified and ready to cross the boarder. I have dealt with Livingston for multiple years now and nothing has changed. Also when you have dealt with them for a while they become predictable as they keep making the same mistakes . If you are able to use another broker I would.

The worst customs broker I have seen. They don't care of the importance of the shipment. Honestly, we have stopped those shipment where Livingston is their broker but some time the same mistake happen again. All other brokers are very friendly, they listen to the importance of the shipments to be cleared but Livingston is all above worst all the time. I will make sure we never haul Livingston's customs broker shipment again, not even by mistake.

Their customer / driver line is a call centre manned by people unable to affect anything. All they can do is provide you with the very same status as you are seeing on the online tracker. We have had to assume thousands of dollars of loss due to driver being delayed at the border. I sometimes have to send up to 20 loads a day through their system and inevitably one or two get tied up for some obscure reason that is not available on the online tracker. Asking for a Livingston representative to call is useless. Asking questions of those answering the phone is useless.

I dread finding that they are the broker of choice.

Worst Custom broker - Never to use. I sent documents 24 hours ago - called and checked, was under review. Now after 30 hours they tell me it is on hold, no agent from Livingston team tried to contact. 218C20230915103B PARS. , Driver at border and waitng. Livinsgton is the most unprofessional way of handling custom clearance. they just dont care about freight/driver sitting at broder.

TOTAL NIGHTMARE

usually shipments are processed within 24 to 48 hours only if your lucky

My every interaction with this this broker will have to escalate

Agents have no idea what's going on they dont now who the processing team is and the worse part management doesn't care about the urgency

Their cover sheet says to submit docs few hours prior to drivers arrival to the border yet I submitted my docs the night before around 10:00 pm and the next day at evening (4:05 PM next day) we are yet waiting for shipment to be cleared. To mind you we have all the paperwork including custom invoice so nothing is missing.

I absolutely hate dealing with livingston they should be out of business and let another company take over.

AVOID
AVOID
AVOID

I am working as a freight broker... I believe it is the worst customs broker ever I seen....
Try to avoid them, everytime we have problems only with them...

If there is 0 star I would prefer to give that.they hold the shipment from last 16 hours.already provide the requested documents to their supervisors.
Employees talk really rude . Cutting your call.what kind of service is this?

I would give you -10 if I could!!! I AM ON HOLD HOLD FOR EVER! Sometimes you even say “oh we aren’t the broker” after the 10th call and sometimes days when I call back after finding out you are the broker you then say oh so sorry. Knowing full well you couldn’t care less about my drivers sitting at the border for days. I want to fry when I hear you are the broker for the loads!

Worst customs broker in the business. I always have difficult time clearing customs with them. Most of the times my drivers have to wait at border. Customer service representatives are highly unqualified and unprofessional and fail to comprehend. I am not even sure why this company is in business. If I have a way, I would refuse to pickup load where Livingston is customs broker.
This time, it has already been 24 hours and have send documents multiple times for which I have received acknowledgment email but still they do not have my documents. I am not sure how to get through to them.

Worst customs broker ever!. You have to call them 100's times to get shipment cleared which is not a problem with any other brokers. I am not taking loads where Livingston is the broker anymore. You have to be up all night to clear the load, call them every 15 minutes and listen to their plastic voices with same text like "sorry m'am", claims they can't see your ppw and all this with the accents not possible to understand sometimes! They are just a disgrace for this industry!!!

I don have words to describe how bad is the service of this company!
Complete and undeniable waste of time. Zero star rating is something that they should be proud of it. They deserve minus 10 stars and more.
Irrigation and unprofessional people

Worst customs broker on planet earth. Employees at the call center can hardly hold a professional conversation and when they do not have answers to your questions, they hang up. They never admit that their system is down. They will lie on your face that they have not received the paperwork even though you get the automatic reply that paperwork has been received. Pathetic customs broker!!!!

Negative review, I don’t like give you a single star.
Worst broker.
Hopefully nobody use it & make everyone’s life easier.
Very very zero star broker
Many times happened

I would give them 0 stars if I could. Words can't describe how terrible this company is. Wasted 2 whole days. And all they have to say is don't worry were reviewing your documents now. Mind you, they themselves say it takes 40-60 mins. Oh yea, they supposedly expidited it too. Unreal!

I gave 1 star because it is not possible to give 0. The worst customs brokers i have ever encountered. Dealt with them twice and it was a headache both times. I sent them my documents several hours in advance, followed by calls every hour. They always say: we have put a rush on your case, our team is working on it, the file was put on hold but they do not seem to know why, please check the status online bla bla... What is the point of having a customer service if all they can tell you is our team is working on it and there is nothing i can do from our side. I wonder why clients choose to work with Livingston and frustrate carriers. Next time a client says they are using them to clear their shipment, i am not booking that load. Not worth the waste of time and stress.

Worst Custom Broker. Sent documents on Friday for clearance , they did not acted, asked again after 2 days when driver is at border - now again shared 9 AM pacific time and its 5:30 PM Pacific time and they stopped taking my call. screwed up whole day. Must not use this custom brokerage. Spoke to May- 3 time, Apple once, Bag once and sent multiple email to supervisor. no result.