Once I got through to a rep I was really impressed . Gemma was attentive , concerned and reassured me that she would do everything she could to resolve my problem ( this was an issue with a prescri... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I’m not sure of her name, but the lady I spoke to over the phone to discuss my medication was lovely, and dealt with my queries quickly and professionally, so I would like to extend my gratitude for t... Mehr ansehen
Unternehmen hat geantwortet
Today I received a call from Joe, who was very helpful and friendly. He helped me book my next delivery so I have it on time before my holiday. He asked all the appropriate questions during this call... Mehr ansehen
Unternehmen hat geantwortet
Very friendly and helpful staff. Took time to explain each step and confirm details. Arranged first delivery during initial phone call which should be in the next few days. So far experience is... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Kontaktinformationen
Vereinigte Staaten
- lloydsclinical.com
4,7
Hervorragend
985 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Caller was friendly and informative and…
Caller was friendly and informative and provided all relevant information
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Davina
Many thanks for your review. We're delighted to hear about your positive experience with our dedicated Patient Services Team who assisted you. We're very grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Julie was Excellent
Julie took the time to ensure I fully understood everything related to starting and managing my new course of treatment and in a very kind and considerate way. Thank you
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear John
Thank you for your kind review. We're delighted to hear your positive comments about Julie from our dedicated Patient Services Team who assisted you with your delivery booking and helped to explain our service. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Spoke to a chap called Joe
Spoke to a chap called Joe, was extremely helpful and understanding, explained everything and made booking my medication very easy
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear James
Many thanks for taking the time to leave a review. We really appreciate your kind words about Joe from our dedicated Patient Services Team who assisted you with your delivery booking. We're delighted to hear that everything was made easy for you and we're grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Gemma was so helpful and able to answer…
Gemma was so helpful and able to answer all of my queries.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Abbie,
Thank you so much for your review. We're really pleased to hear that Gemma was able to help you effectively and answer all of your queries. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Lloyd's Performance is Excellent
Call queuing system is quite lengthy but high volume of calls would explain this
Constant updates about place in queue is helpful + the call handlers are very good.
Real cause of delays on delivery appears to lie with Pharmacy difficulties in regional hospitals.
Lloyd's performance is excellent thanks
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Brian,
Thank you very much for your review and for taking the time to share such balanced and thoughtful feedback. We appreciate your comments regarding call waiting times and are pleased to hear that the regular queue updates and the support provided by our call handlers were helpful.
We’re also grateful for your understanding regarding external pharmacy‑related challenges and are delighted to hear that you feel our overall performance has been excellent.
Thank you again for your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful member of staff today
Very helpful member of staff today, Joe, assured me my injections would arrive on Wednesday when I thought they were due today. Thank you Joe.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Susan,
Thank you so much for your review. We're pleased to hear that Joe was helpful and able to reassure you about your injection delivery date. It’s great to know he could provide clarity and support. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Joe my call handler was very helpful…
Joe my call handler was very helpful and great customer service
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Jordan,
Thank you so much for your review. We're really pleased to hear that Joe was helpful and provided you with great customer service. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Joe gentlemen was very helpful &…
Joe gentlemen was very helpful & friendly. Very nice service
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Sanya,
Thank you so much for your review. We're really pleased to hear that Joe provided such helpful and friendly service and that you found the experience very pleasant. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very professional customer service made…
Very professional customer service made me feel very relaxed and easy to discuss my medication.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Darren,
Thank you so much for your review. We're really pleased to hear that you experienced very professional customer service and felt relaxed and comfortable discussing your medication. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very easy
Very easy, polite, speedy service. Great experience
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Wendy,
Thank you so much for your review. We're really pleased to hear that you found the service easy to use, polite, and speedy, and that you had a great overall experience. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Antwort von Lloyds Clinical
Dear Rob,
Thank you so much for your review. We're really pleased to hear that you found the team member helpful, understanding, and pleasant to speak with. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Had a lovely phone call from Julie
Had a lovely phone call from Julie, very helpful and friendly and got everything sorted perfectly.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Sharon
Thank you for your kind feedback. We’re pleased to hear Julie was helpful and friendly, and that everything was sorted for you.
Kind regards
Patient Safety and Complaints Improvement Team.
Excellent customer service
Excellent customer service. Julie went through all the details with me and organised my deliveries for the same day.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear patient,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about Julie, who assisted you with your delivery. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Brilliant service
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Kate,
Thank you for leaving a review. We are very pleased to hear that you are happy with our service and really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Thank you Lloyds Clinical
I would just like to thank everyone at Lloyds Clinical. When I began my new medication I was very unsure about taking it, however the home visit from the nurse was amazing and put all of my fears to rest. If I had any further questions there is always someone to talk to on the help line and if they can't answer your question straight away then they find out the information necessary and will call you back. The delivery staff are all so very friendly they arrive promptly with your medication and always make sure that you put it straight into the fridge. They are happy to replace my sharps bin, even if I didn't order one!! Everyone I have spoken to, from Nurse to delivery drivers have always been kind and supportive and that makes such a difference so thank you all at Lloyds Clinical.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Claire
Thank you so much for leaving such a kind review. We’re delighted to hear about your positive experience with our nursing team and how they helped put your mind at ease during their training visit with you.
We're also really grateful for your kind comments about the service that both our dedicated Patient Services Team and our delivery drivers provide to you. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
I am very happy with this service
I am very happy with this service
She explained well all the details
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Umme Habiba,
Thank you so much for your review. We’re really pleased to hear that you’re happy with the service and that everything was explained clearly and in detail. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
A new patient
As a new patient to the service I am, as yet, not completely aware of how things work. I wanted to organise a delivery of medication early due to holiday. I spoke to Karen who was fantastic. Kind, patient , informative and extremely helpful. Thank you so much.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Sue,
Thank you so much for your review. We’re really pleased to hear that, as a new patient, you felt well supported and that Karen was able to help you organise your delivery ahead of your holiday. It’s wonderful to know you found her kind, patient, informative, and extremely helpful. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Great service got no problem with this…
Great service got no problem with this service wish my doctors was good as this
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Billy,
Thank you so much for your review. We're really pleased to hear that you’ve had a positive experience with our service and found everything to run smoothly. Your kind comparison is much appreciated, and we’re glad we could support you well. Thank you for taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Changing delivery dates
I telephoned today to change delivery date the young man was very helpful polite and friendly it makes such a difference it takes the stress out of health problems .a great team including the delivery staff
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Yvonne,
Thank you so much for your review. We're really pleased to hear that our team was able to support you in changing your delivery date and that you found the service polite, friendly, and helpful. It’s great to know that this helped reduce stress during what can already be a challenging time, and we’re glad you recognised the efforts of both our helpline and delivery teams. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
First time using this service and am…
First time using this service and am very impressed and happy with the help I received. Very professional and friendly.
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Katie,
Thank you so much for your review. We're delighted to hear that this was your first experience using our service and that you found the support professional, friendly, and helpful. We really appreciate you taking the time to share your positive feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
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