My baby sister is in hospital and she has been told she cannot have any more operation.so I needed something comforting to get through what has been going for the pass month. Just able to set in Selfr... Mehr ansehen
Standort
Standort wechselnFood Hall, Selfridges, 400 Oxford Street, W1A 1AB London, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered a small vintage cake for my 23rd birthday and everything was absolutely perfect! The cake looked beautiful, tasted amazing, and the “Twenty Three” personalization was exactly what I wanted.... Mehr ansehen
Great selection of yummy vegan cupcakes at Lola's and everything looks beautiful. Always a treat to visit and never disappoints!
I now find that the cakes and cupcakes are not tasting as great anymore and are not as moist as cakes and cupcakes should be. I especially think for the prices they should be tasting great. Also the b... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Tortenbäckerei
- auch in
- Bäckerei
- Cupcakeladen
- Hochzeitstortenbäckerei
- Online-Bestellservice
- Take-away-Service
Über Lola's - Lola's Selfridges London
Vom Unternehmen geschrieben
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Vom Unternehmen geschrieben
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Kontaktinformationen
Food Hall, Selfridges, 400 Oxford Street, W1A 1AB, London, Vereinigtes Königreich
- +44207 318 3146
4,7
Hervorragend
379 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Cupcakes
The cupcakes were very well packaged. Each box was opened and shown to me so I could check the cupcakes. Beautifully decorated they looked lovely and tasted delicious. I picked them up Xmas Eve and we were able to enjoy them for the following 3 days. They kept very well.
24. Dezember 2023
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
I had an issue with my icing picture
I had an issue with my icing picture. I picked the cake from Selfridges and took it straight home. The pic has slid off. I’m a pastry chef too so I was shocked to see that the chefs has stuck the pic with icing … they need to be using an ice spray! And then the costumer helpline lady decided to tell me that I might have left it somewhere hot…it was on the train with me and at home within 45 mins and it’s cold in london for any accidents of melting to happen.
Secondly, I ordered a raspberry and chocolate cake…where was fhe raspberry??? There were 4 raspberries stuck on top of the cake and no hint of raspberry inside the cake. Honestly what the hell
14. Dezember 2023
Antwort von Lola's - Lola's Selfridges London
Dear Rameen,
Thank you for taking time to write your review.
I am so sorry you were disappointed with the decoration on the cake on this occasion.
I can see that you have been in touch and you have accepted the compensation offered.
We will be sure to pass your feedback to the relevant departments for future consideration.
If there is anything else you would like to discuss regarding this order please do email us at hello@lolascupcakes.com
Best wishes,
Marta
Yes it’s one of the best cakes I’ve…
Yes it’s one of the best cakes I’ve eaten! My partner enjoyed his cake
28. November 2023
Best Cupcake on earth
The people stuff was really friendly. The Cupcake was perfect. Light und fluffy with good taste of icing.
6. Dezember 2023
Their customer service team was amazing…
Their customer service team was absolutely amazing and they communicated through all the steps with me. Then the CAKE, it was absolutely beautiful and made my baby shower complete.
25. November 2023
birthday cake
It was a great birthday cake , genuinely really tasty. (I ordered the hazulnut chocolate one)
26. November 2023
Excellent cake
Excellent cake, I ordered lemon with a vanilla and jam filling, unusual choice but was delicious, it also kept for days without the flavor changing.
14. November 2023
The cake was amazing
The cake was amazing - not only did it taste great, the picture I sent for the top was really good quality and the birthday girl loved it! Thank you Lola’s Cupcakes!
14. November 2023
Great service
Great service, helpful staff on counter, NHS discount given and the delicious cake was delivered on time perfectly for a surprise party.
6. November 2023
Fantastic service
Fantastic service. Ordered online and collected from Selfridges as we were celebrating a birthday in a restaurant near by.
Thank you
3. November 2023
Spectacular Gender reveal cake!!
Spectacular Gender reveal cake!!! I'm really pleased with the fast and efficient service on the special day.
8. November 2023
Very nice cake
I must say that I was impressed with the birthday cake I had made the taste & the decoration was what I saw on the website,
I will definitely order again in the future.
19. Oktober 2023
The vegan cake tasted good and I was…
The vegan cake tasted good and I was impressed that it was made so quickly and a very convenient pick up location at Selfridges
15. Oktober 2023
Excellent in every aspect
20. Oktober 2023
All was great
All was great
Nice cakes
Stuff was very helpful
Just one small thing-- I think there was too much sugar in topping, but maybe it is just me.
Thanks a lot
5. Oktober 2023
Best cupcakes in the world
Best cupcakes in the world! They melt in your mouth! Very clever flavours as well.
3. Oktober 2023
As always the cake was super delicious
As always the cake was super delicious. We will order again. Thank you for making my daughter's 18 birthday spectacular.
29. September 2023
Everything was great!
3. Oktober 2023
Delicious as always!
24. September 2023
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.