Lola's - Lola's Selfridges London Bewertungen 

379
•
TrustScore 4.5 von 5

4,7

Food Hall, Selfridges, 400 Oxford Street, W1A 1AB London, GB

•

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My baby sister is in hospital and she has been told she cannot have any more operation.so I needed something comforting to get through what has been going for the pass month. Just able to set in Selfr... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I ordered a small vintage cake for my 23rd birthday and everything was absolutely perfect! The cake looked beautiful, tasted amazing, and the “Twenty Three” personalization was exactly what I wanted.... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great selection of yummy vegan cupcakes at Lola's and everything looks beautiful. Always a treat to visit and never disappoints!

Bewertet mit 3 von 5 Sternen

I now find that the cakes and cupcakes are not tasting as great anymore and are not as moist as cakes and cupcakes should be. I especially think for the prices they should be tasting great. Also the b... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Tortenbäckerei
  2. auch in
  3. Bäckerei
  4. Cupcakeladen
  5. Hochzeitstortenbäckerei
  6. Online-Bestellservice
  7. Take-away-Service

Über Lola's - Lola's Selfridges London

Vom Unternehmen geschrieben

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Vom Unternehmen geschrieben

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Kontaktinformationen

  • Food Hall, Selfridges, 400 Oxford Street, W1A 1AB, London, Vereinigtes Königreich

  • +44207 318 3146

4,7

Hervorragend

TrustScore 4.5 von 5

379 Bewertungen

5 Sterne
4 Sterne
3 Sterne
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1 Stern

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4,7

Alle Bewertungen

(379)

6 036 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Every Friday evening after work as my…

Every Friday evening after work as my treat, I make my way to selfridges to be greeted by the lovely ladies on the lola's counter. I always order a one vanilla and one chocolate hazelnut cupcake. The sponge is soft and moreish, the icing is pillowy, these are my favorites, I've not had a bad one yet, consistently great. Yes they're not cheap but you accumulate points with each purchase which you can redeem off the price and on your birthday you're treated to a free cake. ✨️🎂

28. März 2024
Bewertet mit 3 von 5 Sternen

Disappointing.

This year the cake was a bit disappointing.
It seemed smaller than it was last year, the sponge was tad bit dry and there could have been more jam in the middle.
Also, when you now order online, you have to have a vanilla coloured buttercream with the chocolate writing.
In the last two years, I had the option to choose the colour of the buttercream and the colour of the writing.
The price increase does not reflect the quality.

11. März 2024
Lola's - Lola's Selfridges London-Logo

Antwort von Lola's - Lola's Selfridges London

Hello,

Thank you for taking time to write us a review.

I am very sorry to hear the cake was not as you have expected.

Sadly, we are now strictly bound to the ingredients list shown on our website which is preventing us from being able to adjust the colour of the buttercream on the cake.

We do try keep our prices as fair as possible. Our products are hand baked and hand decorated by our talented team at our London bakery. We make every cake fresh to order using fresh ingredients to ensure the best flavour and quality for our customers.

If there is anything else that we can help with please feel free to send us an email to hello@lolascupcakes.com

Best wishes,
Marta

Bewertet mit 5 von 5 Sternen

Two tier wedding cake !

We ordered our 2 tier wedding cake a couple of weeks prior to the wedding and collected it from selfridges the day before - as we were having a city wedding this was perfect for us. The staff on collection were great, the cake came in a lovely box and a bag to carry it (was rather heavy) but easily managed. The following day at our wedding the cake went down a treat, we went for the lemon sponge. Very tasty nice and moist - however we did end up with the whole bottom tier left over- so we took that home with us and shared it out in the coming days, the cake was still just as fresh a few days later. Would definitely recommend and if I ever need an occasion cake again I would not hesitate to order from Lola’s. Thanks so much.

8. März 2024
Bewertet mit 4 von 5 Sternen

Great cakes

Great cakes
Service at Selfridges- one server a little impatient and not forthcoming when explaining the cake options available.. and it wasn’t clearly advertised.
Eg which cakes were in display - name of the cake and the type of sponge

27. Jänner 2024
Bewertet mit 5 von 5 Sternen

Absolute perfection …

Really good website to choose your cake. Lots of options at different price points. Collection also easy as you had so many access points. Called customer service with question they were so helpful. Cake was perfect and gorgeous to eat. Made my husbands week. We’re still eating it! Recommended you to everyone, thanks Lola’s cakes

16. Jänner 2024
Bewertet mit 4 von 5 Sternen

Cake turn out as it showed online

Cake turn out as it showed online. Only criticism is that it didn’t come with free candle. If you buy a single birthday cupacke they give you free candle. But having spent almost £50 on a bday cake I was told I don’t get free candle.

12. Jänner 2024
Bewertet mit 5 von 5 Sternen

Very tasty & GF😋

Bought the GF& Vegan Fudge cake, which was tasty, no refined sugar and loved by my diabetic friend & father.. I also had GF Tropical Opera cake, which was amazing, had mango&raspberry & passionfruit ganache..on the sweet side and would have preferred cream cheese, but my friends loved it

10. Jänner 2024
Bewertet mit 4 von 5 Sternen

Great staff at the Selfridges counter

Great staff at the Selfridges counter. Cupcakes were lovely and moist. We got to try a free brownie - millionaire. It wasn't as amazing as the normal brownie. Too sweet and slight caramel taste. Looking forward to their vegan gluten free range expanding so all family members can enjoy.

1. Jänner 2024

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