Lordgun Bewertungen 

I ordered a bicycle worth €3,000, but the experience has been a nightmare. LordGun shipped the package in violation of the courier's (DPD) terms and conditions, which led to the bike never being delivered.

Even though I have provided LordGun with the direct contact information for the local DPD partner who currently has the package, they refuse to contact them to resolve the issue. Worst of all, they are refusing to refund my money for an item I never received.

Extremely poor customer service and a total lack of accountability for a high-value order. Stay away!

Order placed on January 20, 2026. Order number: 26.340.293.829. Total paid: €2,776.03 – by bank transfer (prepayment / Vorkasse). The main item – a Merida One Sixty 700 III2 mountain bike (€2,526.31) – has never arrived. The small accessories were delivered. The bike: never.

Timeline of events:

Jan 20: Ordered and paid in full via bank transfer.
Jan 29: LordGun sends shipping confirmation with DPD tracking number. Tracking link never worked.
Feb 3: Only accessories arrive. No bike.
Feb 4–6: I contact LordGun multiple times by phone and email. Answer: "investigation with courier is ongoing."
Feb 12: Written statement from LordGun: refund only possible once courier officially confirms loss. No timeline given. I send a formal payment demand (Mahnschreiben) with 14-day deadline.
Feb 16: Another email from LordGun: "investigations still ongoing, please let us know if the bike arrives."
Feb 24: LordGun calls me – a staff member (Ms. Müller) verbally promises the refund will happen "probably tomorrow." I immediately send my bank details. Nothing arrives.
Feb 26 (today): Still no money. Still no bike. 37 days after the order, and 14 days after my formal demand.
Today I formally declared withdrawal from the purchase contract (§§ 323, 346 BGB – German consumer law applies per Art. 6 Rome I Regulation). I have set a final deadline of March 5, 2026. If no payment is received by then, I will file for a court order (Mahnverfahren) without further warning.

My advice to other buyers:

Do NOT pay by bank transfer / prepayment. If something goes wrong, you have no chargeback option. I have spent weeks on phone calls, writing formal letters, and preparing legal documents – for a bike I paid for nearly six weeks ago and have never seen.

Reading other reviews here, this pattern (lost delivery, weeks of delay, vague promises) is clearly not an isolated incident. The 4.5-star average on this profile does not reflect what happens when things go wrong.

I will update this review once the legal proceedings are concluded.

Update Feb 26, 2026:
Lordgun's response is false and based on lies. Don't fall for it.

8Order numbers:
26,150,467,437
26,167,413,474

Customer service is extremely poor. Damaged items are being shipped. And when you provide proof with an unpacking video clearly showing the damage, they deny it and bluntly claim nothing is wrong. This doesn't even begin to resolve the issue. I'm also officially filing a complaint with Klarna, the company I used to pay. I've never experienced such poor customer service. You've been warned. I ordered tools for almost €500. They'll 100% certainly post a fake response on Trustpilot here too on this issue. Don't beleave them. I'm glad I paid with Klarna, at least you have customer protection. Paypal has that too.

Ultimately, I reluctantly agreed to a €20 refund on a payment of almost €500, which is very little compensation for damaged used items with broken original boxes.
The review is more because customer service didn't take me seriously and certainly ignored the evidence from my videos, from the start, Lordgun only changed tack after I officially reported it to Klarna.
Because of this experience I will never buy anything here again, far too much risk and headache afterwards due to Lordgun's treatment

Great deals. Good opportunity to track your order. Highly recommended.

God service, gode priser og ELSKER mine nye DT-swiss hjul! kæmpe anbefaling

Fantastic! Ordered several tires that were priced less than anywhere else I could find them. Even with shipping from Italy and US tariffs, price was less. Got exactly what I wanted in a reasonable timeframe. Awesome service.

When I placed my order I paid $26.88 shipping. When UPS delivered my order, they said shipping hadn't been paid and I had to write them a check for $43.48. I understood that there may have been an additional charge due to tariffs, but I paid $70.36 shipping on two tires that cost $93.43.

Wide selection of parts, very fast deliveries, good communication.
I have placed international (within EU) orders a couple of times with no hassle.
So far no issues.
I have no experience yet with reclamation or the process connected to that. Hope this is as good as my experience so far - should that happen.

One happy customer here! Great experience with no hassle! Fair price and large stock of various products!

My components came extremely fast and are exactly what I ordered. Very pleased with the order. Keith-Michigan/USA

Bons artigos óptimos preços. Envio rápido e eficiente conforme publicitado.

Excellent service and excellent follow-up throughout the process. And the best prices on the market.

Alt fungerede.

Det tog dog en uge fra de havde overleveret til transport selskabet til delene var i DK. Det er ikke deres skyld, men rart at vide, hvis man mangler noget urgent.

The site has a different layout but once you browse around for a bit its fine. Ordering from Canada can be slow but there is a few options for shipping so thats good. I do use this site a fair bit when shopping abroad and will continue to do so.

Easy to order. Good prices. Arrived by the time it said it would. They correctly identified that we might need to pay additional fees when we got the package, but that was totally out of their control and due to the unstable tariff condition during December 2025. I recommend

I was surprised how quick the delivery came. Everything on the website was clear. And I got a Miche Pistard Air part impossible to find anywhere else.