Lordgun Bewertungen 

551
•
TrustScore 4 von 5

4,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I am located in Canada and ordered bike items from lordgun. It was very pleasant experience and price were very competitive. If anyone like me ordering item oversea there is shipping and tariff, but... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I am from the US and I have been buying from Lordgun for a couple of years on all my bike parts, even after the tariffs. Their pricing is really good especially on European products like Tufo, Schwalb... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Har købt 3 gange, alt har været perfekt, en af gangen blev ordren sendt i to forsendelser og jeg troede at de havde glemt en vare så jeg skrev til Lordgun og fik hurtigt svar at varen kom med en anden... Mehr ansehen

Bewertet mit 1 von 5 Sternen

After numerous delay and problems, the wrong product was sent. After numerous tries to resolve the issue over email the LordGun Staff has left it unresolved. They sent me the wrong battery ( horizonta... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Fahrzeug & Transport

Vom Unternehmen geschrieben

LordGun. products and accessories of the best brands for bikes, cycling and mountain bike. Competitive prices and excellent after sales service.


Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

551 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,1

Alle Bewertungen

(551)

159 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 2 von 5 Sternen

After paying shipping was charged additional shipping by carrier

After paying shipping on two tires and a rotor, I was hit with a $52 shipping bill from my local carrier at delivery. Ordered from LG tons of times over the years and never got hit with ridiculous additional shipping. US buyers beware. It’s unfortunate, I have always found great selection and pricing and the delivery times can’t be beat.

27. März 2026
Bewertung ohne vorherige Einladung
Lordgun-Logo

Antwort von Lordgun

Dear customer,

thank you for contacting us and sending us feedback.

We understand your frustration regarding the additional shipping charges applied at delivery.

Unfortunately, import regulations and customs policies in the USA have become stricter, which has resulted in higher import fees being charged by local carriers and customs authorities. These fees are not collected by us, and we unfortunately have no control or influence over the amounts applied.

Please note that customs and import charges for US deliveries existed even before the recent regulatory changes, although they may previously have been handled differently or resulted in lower amounts. Our service and shipping process have not changed — any import duties, taxes, or additional carrier fees required before delivery have always remained the responsibility of the customer.

We truly appreciate your long-time support and are sorry for the inconvenience caused by these external changes.

Kind Regards
Lordgun Team

Bewertet mit 5 von 5 Sternen

Scherpe prijs en snelle levering

Scherpe prijs en snelle levering. Ik vertrouwde het eerst niet zo en ik vond de naam een beetje gek. Onderzoek op internet gaf aan dat het een goede winkel is in Italie. Het liep allemaal soepel. Ga ik vaker proberen.

28. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Avoid! Avoid!Avoid!

Bought a Specialized Levo 500w battery on Monday.
Before I purchased, the website made it clear that the item would be despatched the same day if payment was made before 2pm +1 GMT. It was paid for just after 9am on Monday 27 April 2026.
I received an order confirmation email straight after, followed by an email at 9:15am stating the “order was being prepapred” and that I was “no longer able to cancel or change the order”.
TWO days later and the order status has not changed.

I’ve spoken to two customer advisors who have both said “the battery is not available for same day despatch as it’s a battery and not eligible for same day despatch with free delivery.”

I’ve explained that I paid £9.99 delivery and wasn’t given free delivery (as promised on orders over £99), and that it still claims on the website that I can order THE VERY SAME ITEM for “SAME DAY DESPATCH IF PURCHASED BEFORE 2pm”.

They take 24 hours to reply to emails and lock your money away with lame excuses and won’t let you cancel.

I’ve now got no battery for a round of product testing over the weekend…so I’ll be including this in the article our company is currently working on.

28. April 2026
Bewertung ohne vorherige Einladung
Lordgun-Logo

Antwort von Lordgun

Dear customer,

thank you for placing feedback.

Orders placed before our cut-off time are normally dispatched the same day or the following working day, depending on the time the order is placed. Orders placed over the weekend are processed at the beginning of the next working week, as our warehouse operates Monday to Friday only.

In this particular case, the item ordered was a lithium battery. Due to increasingly strict courier regulations surrounding the shipment of flammable and hazardous goods, battery shipments require additional documentation and courier approval before they can be dispatched. Unfortunately, this process can sometimes extend handling times beyond our standard dispatch estimates.

We appreciate that our team attempted to explain this during your conversations with customer support. However, as a payment dispute was subsequently opened through the payment provider, we were no longer able to continue processing the order. The order has therefore been cancelled and a full refund has been issued.

We apologize for the disappointment caused.

Kind Regards
Lordgun Team

Bewertet mit 1 von 5 Sternen

They lost my package and won’t refund…

They lost my package and won’t refund my money also beware of outrageous tariff fees

30. März 2026
Bewertung ohne vorherige Einladung
Lordgun-Logo

Antwort von Lordgun

Dear customer,

thank you for contacting us and sending us feedback.

We’re sorry to hear about your experience. According to the courier’s tracking information, the package was marked as delivered to the address provided. However, after you informed us that you could not locate the parcel, we immediately opened an investigation with the courier to clarify the situation.

As the order was correctly prepared and shipped from our facility, we are currently awaiting the courier’s findings before we can determine the next steps regarding compensation or refund. If the investigation confirms a delivery issue, we will of course work toward an appropriate resolution.

Regarding customs and tariff fees, these charges are determined by local customs authorities and are outside of our control. We always recommend customers review their country’s import policies before placing an international order.

We appreciate your patience while the investigation is ongoing.

Kind Regards
Lordgun Team

Bewertet mit 4 von 5 Sternen

Boa experiência

Comprei pela primeira vez na Lordgun e correu tudo bem. A entrega de Itália para Portugal demorou cerca de uma semana, o que considero normal para um transporte via terrestre. O que me levou a comprar foi o melhor preço online na Europa.

1. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Bad customer service

I ordered an expensive full-face helmet in mid-January. While the helmet itself was structurally fine, the design on the front was a bit damaged. For a product at this price point, that was of course disappointing.

Because I try to avoid unnecessary returns for environmental reasons, I contacted customer service directly to ask if a discount would be possible, including photos of the defect. Unfortunately, communication was very slow. I had to follow up multiple times before getting any response.
On February 25, I finally received a reply saying they would get back to me. After another reminder on March 11, I was asked to provide a video in addition to the photos. I sent this the same day, although by then my patience was already wearing thin.
On March 16, I received a message stating: "The supplier’s warranty department has accepted your warranty claim and agreed to inspect the item.
If they detect a manufacturing problem or defect, the item will be repaired. Otherwise, the repair cost will have to be borne by you."

At this point, I decided to stop emailing them, as it no longer seemed worthwhile. Based on this experience, I will not be ordering from this webshop again.

Overall, the handling of this issue has been slow and frustrating, especially considering the price of the product. I expected a much smoother and more customer-friendly experience.

30. Jänner 2026
Bewertung ohne vorherige Einladung
Lordgun-Logo

Antwort von Lordgun

Dear Customer,

Thank you for your feedback.

We would like to clarify that for any products received with visible damage or defects, our policy requires customers to contact us within 48 hours of delivery. As your request was submitted after this timeframe, your case was handled through a standard warranty procedure rather than as a transport damage claim.

In such cases, the supplier requires the product to be returned for inspection to determine whether the issue is due to a manufacturing defect. As communicated, if a defect is confirmed, the item will be repaired under warranty. If not, any related costs, including shipping, remain the responsibility of the customer. This process is necessary, as there are situations where damage may occur after delivery.

Regarding communication, we have responded to your inquiries and guided you through the required steps, including requesting additional documentation (photos and video) needed by the supplier to proceed with the claim.

We therefore consider that the case has been handled in accordance with our procedures.

Kind Regards
Lordgun Team

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