n’achetez pas leurs bottes!! 70€ je les ai porté deux fois le cuir est déjà entrain de s’enlever le talons est de travers à force de marcher parterre. je les ai même pas porter bcp de fois très mauvai... Mehr ansehen
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Das sagen Bewerter
My second bad review for this company. Absolute scammers- they won't refund a missing package and pass it off as being Hermes (courier) fault. Never have I come across this. Truly dreadful cus... Mehr ansehen
Unternehmen hat geantwortet
The shoes are beautiful and seem to be of great quality. Upon wearing my boots to dinner, I came home to notice scuff marks. Considering I’ve worn them for maybe 5 hours max at this point, to which I... Mehr ansehen
Unternehmen hat geantwortet
I was really looking forward to finally having shoes from Love Raid because they were just so beautiful but I couldn't afford them before, and when finally got them the quality turned out terrible...... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Worldwide shipping of the latest fashion in womens footwear, taking inspiration from catwalk, bloggers and celebrity style - delivered direct to your door.
Kontaktinformationen
Henrietta Street, B19 3QE, Birmingham, Vereinigtes Königreich
- customerservice@loveraid.com
- loveraid.com
Das haben sich andere Leute angesehen
n’achetez pas leurs bottes!
n’achetez pas leurs bottes!! 70€ je les ai porté deux fois le cuir est déjà entrain de s’enlever le talons est de travers à force de marcher parterre. je les ai même pas porter bcp de fois très mauvaise qualité ! à FUIR!!!!
31. Oktober 2024
Bewertung ohne vorherige Einladung
Worst quality
Worst quality. Your feet can feel the ground because the bottom is so thin and weak. Never buy
12. August 2023
Bewertung ohne vorherige Einladung
Bad quality boots
I brought some new Raid high boots and they have fallen apart a week after. The sole has completely come off at the sides and back. I’m so sad, I’ve been looking for some simple high quality shoes and I thought these would do it but I’m heart broken :(
17. Dezember 2023
Bewertung ohne vorherige Einladung
Beautiful shoes but HORRIBLE QUALITY
I ordered a pair of boot which were very pretty. When I received them, I noticed that the finishes were quite bad for such a price but I still find them beautiful. I wore them around 5 times and guess what ? I noticed that the sole was coming off. Really really disappointed as their shoes are so beautiful but with such horrible quality.
TO AVOID !!!
21. Februar 2022
Bewertung ohne vorherige Einladung
Such bad quality of such beautiful shoes
I was really looking forward to finally having shoes from Love Raid because they were just so beautiful but I couldn't afford them before, and when finally got them the quality turned out terrible... Returned 2 of 3 pairs because of the inaccurate size, fair enough. But the third pair broke after a month! I only wore them to get to work, so little walking has been done, and the inside of the chunky heel COLLAPSED inside. I'm so so upset because the shoes are so beautiful but such a waste of money.
12. Februar 2022
Bewertung ohne vorherige Einladung
Ordered online Nov 2021
Ordered online Nov 2021, when this order did not arrive I contacted Customer service and was advised there had been an issue with shipping and they would refund, on 11/01/22 I again contacted as I had still not received refund they responded 12/01/2022 apologizing for the delay and confirmed this had now been done, 25/01/22 incredibly still no refund! Do Not Buy From this Company!
was advised
25. Jänner 2022
Bewertung ohne vorherige Einladung
AT LEAST LET PEOPLE KNOW WHEN THEY WILL ACTUALLY RECEIVE THEIR ORDER RATHER THAN LIE
Takes them a week to reach out to you with vague replies. They told me my order was a pre order, which there was no notice or note anywhere when I ordered the shoes, which I accepted, they gave me a fake tracking number which hasnt been updated over a week, I reached out again and they told me they are returned to the sender, THERE WAS NOT A DELIVERY ATTEMPT whatsoever and my local Hermes courier reassured me, also the courier page they gave me which has nothing to do with Hermes asks for my zip code to reveal more information about the delivery, but my zip code is not accepted. I never received my local hermes tracking numberin Germany.I would still like to get my shoes since I’m not in a hurry, but I will dispute it with PayPal, Don’t pay without it if you want my advice
30. Dezember 2021
Bewertung ohne vorherige Einladung
Arrived quickly
Arrived quickly, love the style ... but scuffed first time wore?
26. Dezember 2021
Bewertung ohne vorherige Einladung
Absolutely awful AVOID AVOID AVOID
Absolutely awful. Ordered on the 19th November. Was told they didn't know why there was a delay.
THEN agyer having go ask AGAIN for an update that they said they were going to give, told me it was "pre ordered" well no it wasn't. It was fully in stock when I ordered. And now no one is responding. 100% do not make a purchase from this company. I'm appalled at their lack of customer care. Was allegedly being dispatched from the 8th, still NOTHING. Massive scam
10. Dezember 2021
Bewertung ohne vorherige Einladung
Still waiting for my order after more…
Still waiting for my order after more than two weeks. The only thing they do is sent me links from my order where I can see that it is in transit. It has been in transit for over a week.....
7. Dezember 2021
Bewertung ohne vorherige Einladung
Terrible
Terrible, order nor refund not received . Very disappointing.
27. November 2021
Bewertung ohne vorherige Einladung
Antwort von Love Raid
Hi Temi, sad to see the 1 star review, I see from our notes that the delivery did take place and was left at your front door, however you are disputing this delivery. We are processing the claim and refund and I see that you are already in conversations with our Customer Service teams.
As you must expect we are unable to process refunds until claims have been placed with the carrier, especially if they have provided photo evidence of the drop. During the claim process, the carrier will interview the driver and body cam footage may be collected and handed to police as it could be considered theft once the review has been completed.
Rest assured, a refund will be made if the claim is valid, however, the investigation can take a little time during this peak season.
Our customer service team will continue dialog with via the established channels.
Thanks, team RAID.
Didn't receive my order.
H00RYC0017736405
Ordered 2,5 weeks ago but still nothing.
Customer service isn't responsive.
Mail to them 3 times.
The first time I got a mail that my order was on its way.
After that, didn't hear back from them.
I hope that I will receive my order.
20. November 2021
Bewertung ohne vorherige Einladung
Antwort von Love Raid
Hi, im sad to see a 1 star review, it appears that your order was out for delivery on the 3rd November, https://www.hermesworld.com/en/our-services/distribution/parcel-delivery/parcel-tracking/?trackingNo=H00RYC0017736405 and a calling card was left for the customer to contact the carrier to arrange re-delivery.
I have raised a query with the carrier in order to find out more information. I can also see you have been on contact with our customer service team who will continue to follow up the situation.
Kind regards,
Team RAID
THIS IS A SCAM
THIS IS A SCAM. I have been waiting for two months now for my delivery H00RYC0016074044. First they told me it would take a couple more days and wait for. Afterwards they told me Hermes lost my parcel and they will return my money. I never got my money back or any further response from them. My mails are being ignored and my messages on social media too. DO NOT ORDER FROM THEM EVER.
EDIT: their comment is not true!! I never changed my address. Now that they have seen my review they suddenly responded to my previous old mails too... Will update should I receive my money back but I highly doubt it.
5. November 2021
Bewertung ohne vorherige Einladung
Antwort von Love Raid
Hi Batman, sorry to see a 1 star review, your issue seems to have originated from a change of address request whilst your order was in transit and since your delivery address was outside of the UK. We are reliant on a number of third party logistics providers for international deliveries and each party has to contact the next in order to gain any response and this does take considerable time, especially if more than one request needs to be made.
Your tracking link shows that an address change was requested:
https://www.hermesworld.com/en/our-services/distribution/parcel-delivery/parcel-tracking/?trackingNo=H00RYC0016074044
We always aim to do our best, we admit, the delivery partner has let us down on this occasion. Whilst delivery delays can occur on some occasions and this can lead to below average customer experience, at no point do we scam any customer.
Customers are always protected and refunded on the rare occasions when items are lost in transit by our carriers, this can take a little time to complete as all parties need to conduct and complete their own internal investigations regarding the loss to understand what went wrong and put in place processes to avoid this occurring again in the future.
Thanks
xoxo
Delay of the delivery (order H00RYC0017298885)
It’s been more than two weeks since i ordered a product from your site, and still didn’t receive it, whereas in the delivery information, it is indicated that i will receive my order in maximum 10 days.
And honestly, i don’t even know if im going to get it or no, because i can’t even track it on the « Hermes parcel delivery » site.
Ordering from your site was a bad decision.
3. November 2021
Antwort von Love Raid
Hi Lily, we're sad to see a 1 star review as checking with customer service you have not contacted us before to ask about your order, so it's hard for us to support you as a customer if you don't reach out to our customer service team.
The tracking shows that your order was out for delivery on the 27/10/21 however no one was home to receive the package, so was returned to the depot.
27/10/2021 18:10 Out For Delivery.
https://www.hermesworld.com/en/our-services/distribution/parcel-delivery/parcel-tracking/?trackingNo=H00RYC0017298885
Please contact our customer service team for further assistance. They are there to help customers in these matters.
Kind regards
Raid
xoxo
Demande de payer une taxe de 6euros…
Demande de payer une taxe de 6euros sous 5jours par paypal pour recevoir mon colis! J'ai reçu un simple mail d'une société inconnue me demandant de régler 6euros par paypal pour recevoir mon colis, sans papier officiel me prouvant l'identité de cette société...J'ai contacté le service client par facebook afin de m'assurer de la véracité de cette demande qui ne m'a jamais répondu alors que je n'avais que 5 jours pour payer! Je ne commanderais plus jamais chez eux la commande m'a couté une fortune au finale alors que la plupart des magasins uk se chargent de payer les taxes mais chez loveraid les taxes sont à votre charge et rien ne m'indiquait que j'allais devoir en payer ! de plus il n'y a aucun suivi de la commande sur le site, le lien indique qu'il n'y a pas de numéro de suivi... Bref, le site n'est pas sérieux du tout et pas commerçant.
21. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Love Raid
Hi Bubulle, it's sad to see a 1 star review, especially when it's due to a reason that we have no control over. Import duties and taxes are the responsibility of the receiving customers government, we have no control over what France customs wishes you to pay before releasing your order for delivery.
The vast majority of international customers receive their orders without any issues or drama (and many without additional charges), however, some isolated orders do get caught in customs clearance and these may be subject to tax, duty or other charges.
Our business, like the majority of all business, strives to provide excellent customers care, products and a great shopping experience and sometimes your overall experience may be affected by external factors beyond the control of RAID.
LoveRaid
Xoxox
Not received order H00RYC0010167122
Hi,
On 28-6 I ordered the heels Niyah heeled mules with order number H00RYC0010167122. We are now 4 months further, and I have never received my package? Can someone help me with this.
17. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Love Raid
Hi, it's sad to see a 1 star review when you have not reached out to our customer service team before leaving a review, so it's hard for us to solve any problems when we don't know that there is an issue.
Your tracking link of https://www.hermesworld.com/en/our-services/distribution/parcel-delivery/parcel-tracking/?trackingNo=H00RYC0010167122 shows that a delivery was attempted on 12/08/2021, however, very little since, so I can only imagine it must be returned to sender, however it has not yet arrived back with us.
A member of our customer service team will make contact with you via the email address used on your original order.
Thanks and take care.
xoxo
Scarpe mai arrivate
Scarpe mai arrivate, danno un tracciamento della spedizione fasullo, menomale ho pagato con Paypal!
14. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Love Raid
Hi Francesca, sad to see a 1 star review as looking at your tracking details a number of attempts have been made to deliver your order.
28/09/2021 17:30 Attempted Delivery, 1st attempt
and another attempt on the 5/10/21.
You reached out to us on the 3/10/21 and we responded on the 4/10/21 with the tracking number. It's not a fake tracking number, just the one issued to us via Hermes.
We have provided PayPal with the necessary tracking information as per their request. Should you need further assistance, please respond to the original email thread.
Thank you and take care.
Je n'ai jamais reçu mes chaussures ..
Je n'ai jamais reçu mes chaussures, cependant après plusieurs mails. Le service client a procédé à mon remboursement. Je suis dans l’attente de le recevoir mais heureuse de leur service après vente
8. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Love Raid
Hi Agathe, sad to see the 1 star review as we have responded to your emails stating we were waiting on feedback from the carrier company which only arrived recently since a delivery was attempted and no one was available to receive the package. A refund has now been processed for you.
If you require further assistance please reach out to customer services by responding to a previous message.
Thank you and take care.
Ordered a few shoes over time and I've…
Ordered a few shoes over time and I've loved them all!
7. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Love Raid
We're so glad you're impressed with our products and service! It's always good to know our hard work pays off. 😄
Be sure to subscribe to our newsletter to avoid missing out on any exclusive discounts!
Take care, much love xo
No confortable
They looked very good, but they were not 100 confortable. After a couple of weeks I cannot walk confortable as I would like.
2. Oktober 2021
Antwort von Love Raid
Hi Sean, sorry to see the 3 star review as we have not heard from you prior to reading this about your issue.
We can only assist you and solve your problem if you follow the simple details on our website. Simply visit our customer service pages via this link: https://loveraid.com/pages/ and a member of our helpful team will be able to assist you further.
Thanks, LoveRaid xox
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