I enjoy using Madam Glam gel nail polish for doing my own nails at home. Their color collections are always on point with current color trends, and the gels are high quality and easy to work with, eve... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I enjoy using Madam Glam gel nail polish for doing my own nails at home. Their color collections are always on point with current color trends, and the gels are high quality and easy to work with, eve... Mehr ansehen
Unternehmen hat geantwortet
I have been using madam glam products for several years now. I love the consistency of the products, the gels aren't watery and no pull back when curing, often times most colors only need 1 coat spee... Mehr ansehen
Unternehmen hat geantwortet
I really love madam glam products! The quality is top notch especially with them being hema and tpo free now. With this new formula I'm able to rejoin the madam glam family after I got a nasty allergy... Mehr ansehen
Unternehmen hat geantwortet
I have yet to be disappointed! Madam Glam has high quality, very reasonably priced products. The layout of Madam Glam's website makes it easy to reorder and the colors depicted in the product photos... Mehr ansehen
Unternehmen hat geantwortet
Madam Glam offers certified Vegan Gel Polish by Vegan.org, Hema-Free* Gel Polish, Cruelty-Free Gel Polish, 21-Free Gel Polish, Palm Oil Free Gel Polish and Gluten-Free nail and gel polishes. We have more than 1,800 gels and 800+ shades available and are launching new colors every month!
New York, Vereinigte Staaten
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Frustrating start, but they ultimately honored the warranty and made things right.
I had a major issue with the LED mask when the black wire casing cracked within the first month, causing the internal wiring to eventually snap. My first attempt to get a warranty replacement was incredibly disappointing, as support initially dismissed the defect as "normal wear" and then stopped responding to my emails altogether. However, the company finally reached out to rectify the situation. Since then
They have followed through on their warranty policy, and I now have a new replacement mask on the way. It took more effort than it should have to get proper support, but I appreciate that they ultimately took care of the issue and stood behind their product.

Antwort von Madam Glam
their customer service is top tier! I will recommend this to my besties! ✨️✨️✨️

Antwort von Madam Glam
Beautiful colors and fast shipping. Highly recommend!

Antwort von Madam Glam
Tried their Easter polish colors for the first time and I loved it. An absolute delight will definitely buy from them again.

Antwort von Madam Glam
I have been waiting months and months for a refund. For goods that were returned, when once again, were stuck in customs. I totally understand the customs issue is not Madam Glams fault. But what I have found frustrating is the fact I have paid for these products, and have been waiting months for a refund which they are refusing to give as they have not received the products back. The issue must be with their courier, as the products I have been told are back in the country. I have been offered a store credit, but that is no use, as every order I placed, gets stuck in customs with an additional charge. So if you do order and are advised 30 days refund, don't hold your breathe for your money back!
Update: My refund has now been applied and received, unsure if to do with my review or just a coincidence?

Antwort von Madam Glam
If I could give negative ratings I would. Purchased over $100 of product in the last 2 months so excited to use due hema allergy. Well first didn’t feel quite right but gave different color a try only to have burning and itching had to immediately take off fingernails and toenails now off awful and painful dermitis. Tried posting review with pics on their sit but of course they must filter because my poor review is not there. BEWARE NOT 100% HEMA FREE!

Antwort von Madam Glam
I bought some Madam Glam products after meeting another beauty professional (A Lash Artist ) who had nothing but good things to say about Madam Glam products and suggested I try them. I purchased several gel polishes and Builder gel.
As a professional nail artist who uses alot of nail products. I used the Ivory Flakes builder gel during a booked service to do a client’s nails. My client was amazed how the finished look appeared on her nails. I usually don't fall in love with nail products that quickly. I totally understand why my friend loves Madam Glam products.

Antwort von Madam Glam
I tend to be quite particular when it comes to at-home gel products — especially in terms of texture, control, and how “refined” the final result feels.
Madam Glam stands out to me for how balanced everything is. The formulas are smooth without being runny, pigmented without feeling heavy, and surprisingly forgiving to work with. It’s easy to achieve a clean, even application without overthinking the process.
What I appreciate most is the consistency across different shades. Some brands perform well only in certain colors, but here the quality feels stable, which makes the whole experience more reliable.
The overall finish is glossy, lightweight, and polished in a way that doesn’t feel overly done — which, to me, makes a big difference. It fits seamlessly into a more minimal, everyday aesthetic while still feeling elevated.
It’s become one of those brands I reach for when I want something that looks intentional, but never overworked.

Antwort von Madam Glam
I have been purchasing from Madam Glam since 2020. I made a large purchase recently and I did not receive a single item. The response from customer service was that the items were reported to be delivered by GOFO shipping. However, I never received the items I ordered. I will no longer purchase polish from Madam Glam. I will go back to Kiara Sky gels.

Antwort von Madam Glam
Be VERY careful when checking out if you only want a one time purchase. They will covertly sign you up for their $29 VIP Membership at check out. It's VERY difficult to cancel and nearly impossible to get refunded but I'm still trying. Very shady (and expensive for the consumer) business practice.

Antwort von Madam Glam
Great customer service and product quality! Will give the membership a thought.

Antwort von Madam Glam
Madam Glam gel polishes are amazing and highly pigmented.
I’m obsessed with their glossy finish it looks so professional and shiny.
I also love the VIP program, which makes it easier to get new colors and grow my collection. My manicures last up to 3 weeks. I also like that the products are vegan and cruelty-free too. Highly recommended!

Antwort von Madam Glam
Love that they are always releasing new gel! One of my current favoruite is Office chic! Wish they'd releas nail polishes soon!

Antwort von Madam Glam
I’ve had a subscription with them for two years now, but the past year the border charges on my orders have cost more than the products ordered, ‘free’ items declared on orders and full price put on orders declared, I purposely keep my order below £135 to avoid this but last few orders I’ve had to pay £75 in border charges, I’ve cancelled my subscription also losing out on moneys already accumulated from my subscription, but it’s just not worth the charges anymore, I’ve emailed them but never received a response so unfortunately lost my custom
Update
After the reply saying you’d reached out, that still hasn’t happened, I havnt received any emails from yourselfs, you have my email as I’m still receiving promotional emails still daily and my account is still active, I’m assuming this is a generic email to look like your appeasing customers concerns
Update 2
After correspondence via email with Jane who was very apologetic, I have been refunded my border charges and also my balance remaining on my account from my monthly subscription, thank you for sorting this the customer service on her part was exceptional

Antwort von Madam Glam
I have always been impressed with the products and prompt shipping when I’ve ordered from Madam Glam, but I can now say that their customer service is also beyond compare! I accidentally received an incorrect order. When I emailed customer service, they responded quickly, clearly, and my questions were answered. They promptly took care of my problem, and the correct order is on its way to me with a complimentary gel of my choice. Everything was so easy. Thank you, Madam Glam!

Antwort von Madam Glam
NO response.. I sent 10 emails still no response and no refund received from a return.. no customer service support.
Terrible
As of today 01/20/26. I'm still waiting for a response and I had sent so many emails and still waiting for my refund. I'm tempted to report this to my bank as FRAUD transaction.

Antwort von Madam Glam
Absolutely loved the gels, and the colors are to die for. Even though I was missing 2 gels, I contacted the customer support, and they immediately replied and fixed the problem, so I am happy with the overall experience.

Antwort von Madam Glam
I purchased polish, they charged me a monthly fee of $29.95 . I canceled right away. My second order was not correct, they asked for pictures of what I recieved. I have sent the photos 3 separate times, no responds from this company. Still waiting for response as of today 1/5/26

Antwort von Madam Glam
Original experience: I'm in Europe and due to Madam Glam declaring their products in customs I ended up paying nearly as much in custom fees as the thing I ordered. Declared $90 nail polish set as $300 of chocolates! Very strange.
Experience with customer care: they also thought this was very strange and took the matter very serious. It might be a customs issue but I hope this doesn't happen to others. I did, before writing the original review, contacte customs to bring this matter to attention as I, at first, also thought it was their mistake, but they said it was not. Madam Glam was very nice and compensated me for the difference and where very quick and professional. Great service.

Antwort von Madam Glam
They are such wonderful people. I had an issue and they immediately got back to me literally in minutes. They solved the issue so fast. I'm 1000% impressed. I absolutely adore Jane❤️❤️❤️. I will definitely be a VIP member for life. It means the world for a company to care so much for their customers.

Antwort von Madam Glam
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.