So, last year I purchased a new phone cover, and unfortunately, it started to separate on the side! 😔 I reached out to the company, and they kindly asked for a photo of the damage. I'm hoping for a s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Had an issue where a button fell out of my 17 pro case after 7 months. After reaching out with the details they responded the next day by noon, offering either a 5 button replacement set or a complete... Mehr ansehen
Unternehmen hat geantwortet
I was a little skeptical about this product because of Tesla‘s poor chargers, but these guys have a great product makes sitting in the car using FaceTime so much easier than the stock chargers. The du... Mehr ansehen
Unternehmen hat geantwortet
Great product, but even better customer support- I’d give more stars if I could! I ordered the rim protector case in 2024, and one of the pieces broke while a technician was rotating my tires. I re... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
Kontaktinformationen
719 S Los Angeles St, 90014, Los Angeles, Vereinigte Staaten
- info@1lss.com
- magbak.com
4,7
Hervorragend
1629 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Had an issue with my case
Had an issue with my case, and they were so easy to talk to, love their product! Was surprised to see it came with a screen protector, case is great! Would definitely recommend.
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Sacha,
Really glad you reached out to us and it’s great to hear the team made things easy and got everything sorted without any hassle.
Also love that the screen protector caught you by surprise 😄 always nice to have that extra bit of protection built in.
Appreciate you sharing the love for both the case and the experience and even more for the recommendation.
Thanks for taking the time to write this!
MagBak Team
I emailed support looking for a…
I emailed support looking for a replacement part that isn’t available on their website. They were very receptive and decided to send me it free of charge. How awesome! I will be sending whoever I can to the Magbak site if they need any phone cases or accessories.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Matt,
Really appreciate you reaching out to us about that.
Glad the team could step in and get that sorted for you without any hassle. That’s exactly how we like to handle things when we can.
And sending people our way? That’s the highest compliment we could ask for, we won’t take that lightly.
Thanks again for sharing this!
MagBak Team
Magbak elite case for iphone 16 pro
Magbak elite case for iphone 16 pro. Excellent product and support is top notch. Any time I've had an issue, they are always responsive and provide a quick resolution.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Josh,
Really appreciate you sticking with us and giving us the chance to help whenever something came up, that kind of ongoing trust means a lot.
Glad to hear the Elite case is holding up the way it should, and even better that the team’s been able to get things sorted quickly when needed. That’s exactly the experience we aim for.
Thanks for taking the time to share this. It means a lot to the whole team.
MagBak Team
I love the case and the new design
I love the case and the new design, customer service it’s amazing and the company makes sure that the product meets your expectations. I will definitely keep using there cases! I have been using magbak for around 6 years no other case has been this amazing
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Genaro,
Reading this made our day, 6 years is an incredible run. Really glad the new design is hitting the mark and still delivering the experience you’ve come to expect from us.
It also means a lot to hear the support team has been there for you along the way. That consistency matters just as much as the product itself.
Appreciate you sticking with us and trusting us all this time.
MagBak Team
Excellent customer service
Love their cases and the customer support is excellent! I've had a couple small pieces break and they have always been quick to send replacements! 10/10 would recommend
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Alex,
This is awesome to hear, really appreciate you sticking with us. Glad the cases have been treating you well and that the team has been quick to get those replacement parts out whenever needed.
That’s exactly how it should work, simple and hassle-free.
Thanks a ton for the recommendation!
MagBak Team
Had an issue with a sanitizer but the team at Magbak resolved it very quickly! They respond fast and was able to ship out a replacement immediately. Amazing customer service!
Had an issue with a sanitizer but the team at Magbak
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Chris,
Really appreciate you sharing this. Glad the team was able to jump in quickly, respond fast, and get a replacement on the way without any back and forth.
Thanks again for the awesome words and for giving us the chance to make it right.
MagBak Team
Customer service and products are high quality!
The products are high quality! The magnets hold my 17 pro firmly on any metal surface. To boot, the customer service team is amazing also.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Case,
This was a great one to read, thank you for taking the time to share it. Really glad to hear the magnets are doing exactly what they’re supposed to and keeping your 17 Pro locked in wherever you need it. That’s the kind of confidence we design for.
Also appreciate the shoutout to the team. We put a lot into both the product and the support behind it, so it means a lot when both stand out.
Thanks again for the support!
MagBak Team
The case is fantastic
The case is fantastic, strong and sturdy. Magnet attaches really well and better than all I’ve tried before. The ring spot broke but they sent me a replacement. Fantastic case and fantastic customer service. I have multiple friends with them and we won’t go to another case anytime soon.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Jason,
This was a great one to read, thank you.
Glad the case is holding up strong and that the magnets are doing their thing better than the rest you’ve tried. Sorry about the ring spot breaking, but happy we could get a replacement out to you quickly.
Also… getting your friends on board too? That’s next level 😄 We really appreciate the support.
MagBak Team
Great case and great customer service
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey John,
Short and perfect, we’ll take that all day.
Really appreciate you!
MagBak Team
Great Products
My wife and I have been purchasing Magbak cases for our last three iPhones. We love the strength of the magnetic cases and the protection these cases provide. We have run into a few minor issues with the iPhone 16 Elite cases, Magbak customer service has helped rectify the issues quickly. We will continue to do business with this company.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Jason,
Three iPhones in, that’s some serious loyalty. We don’t take that lightly.
Really glad to hear the cases have been doing their job with both protection and that magnetic hold. And while those small hiccups with the iPhone 16 Elite aren’t ideal, I’m happy the team was able to jump in quickly and get things sorted for you.
Appreciate you and your wife sticking with us over the years, that kind of trust means everything on our end.
MagBak Team
Just an awesome company to deal with…
Just an awesome company to deal with and huge on customer service
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Mark,
That’s exactly the kind of reputation we hope to earn really appreciate you putting it that way.
We try to keep things simple, helpful, and human on the support side, so it’s great to hear that came through.
Thanks for sharing this!
MagBak Team
Spectacular quality products
Spectacular quality products, but what keeps me coming back as a customer is the customer service provided. They met all of my needs and communication was always prompt.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Matin,
“Spectacular” is a tough word to live up to. We really appreciate you saying that.
Even more glad to hear the support side is what keeps you coming back. That’s the part we never want to miss, and it sounds like the team delivered with clear, quick communication.
Thanks for sticking with us, it doesn’t go unnoticed.
MagBak Team
Quality products and amazing customer service
Quality products and amazing customer service, something you don’t see with companies nowadays.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Travis,
That’s a big compliment, thank you.
We put a lot of effort into both the product and the support side, so hearing that it stands out (especially these days) means a lot to the whole team.
Really appreciate you taking a moment to share this.
MagBak Team
I truly enjoy my magbak case for my s25…
I truly enjoy my magbak case for my s25 ultra. Pinky pillow broke after a while and I reached out to through Facebook and they took care of me. I received 2 Pinky pillows in the mail shortly after our interaction. My case ended up cracking slightly recently and I received the same treatment . They stand behind their warranty and are very quick to respond on Instagram and Facebook. I would recommend this product.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Rich,
This is the kind of experience we aim for, so it’s really great to hear it played out that way for you.
Sorry you had a couple of bumps with the pinky pillow and the case itself, never ideal but I’m glad the team was able to step in quickly and make it right each time (and getting two pinky pillows out to you is a nice little bonus 😄).
Also appreciate you pointing out the quick responses on Facebook and Instagram, we know how much that matters when something goes wrong.
Thanks for taking the time to share this!
MagBak Team
Excellent magnetic strength, sturdy case & great customer service
I accidentally damaged the button inserts on my case & asked about purchasing replacements. MagBak replied quickly to my question and replaced them at no cost. Great communication & they stand behind their product!
19. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Dan,
This is exactly the kind of message we love seeing.
Accidents happen (those button inserts like to keep things interesting sometimes 😄), so I’m really glad the team could jump in quickly and get you sorted without any hassle.
Appreciate you calling out the magnetic strength and build as well, and even more so for noticing the communication. We put a lot into that.
Thanks a ton for sharing this!
MagBak Team
Good case
Good case, very professional team. Had an issue with my keys not fitting the key tag and they help me refund with no hassle. Their wallet had a beeping issue and they replace it for me with no problems either. Very good experience highly recommend them
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Ahmed,
This was a great read, really appreciate you taking the time to share it.
Glad the team could step in quickly with both the key tag refund and the wallet replacement. That beeping issue can definitely be frustrating, so it’s good to hear everything was handled smoothly on your end.
Thanks again for the recommendation!
MagBak Team
Galaxy S26 Ultra MagBak Elite
I purchased the MagBak Elite for my Galaxy S26 Ultra along with the red accent accessory pack. I was really looking forward to the combination of solid protection and magnetic convenience. However, I was initially quite dismayed when I tried to use my S Pen. After installing the case, I noticed significant interference whenever the pen got near the magnets. Since this was an expensive purchase, I felt disappointed that it didn't seem to work as advertised.
I reached out to MagBak to share my feedback and was immediately impressed by their level of service. To my surprise, they responded quickly and thanked me for the report. Their communication was incredibly friendly and professional, which made me feel valued as a customer right away. They explained that this was a known issue and that their team was already developing a revised version to fix the interference. They even offered to send me a replacement case for free as soon as the update was ready.
I just received the new and improved case, and I am happy to report that the S Pen works perfectly now. I still get to keep the convenience of the magnets along with all the other great features and protection. I am so appreciative of how MagBak handled this situation from start to finish. This is a fantastic company that truly cares about its customers and is willing to do the right thing.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Wendi,
This was a really good read and we get that initial “wait… this isn’t right” moment. Not a great feeling, especially on a new purchase.
Really appreciate you giving us the chance to fix it though. Glad the updated case landed in your hands and the S Pen is now working exactly how it should, with all the features you were excited about in the first place.
Also means a lot that you called out the way the team handled it. That part matters just as much to us.
Thanks for sticking with us through the whole process and for sharing this!
MagBak Team
Highly Recommend
Great product and most important great customer service. Highly recommend and will buy again! A++++
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Ryan,
A++++… we might have to frame this one 😍
Really appreciate you calling out both the product and the customer service. That’s exactly the combo we work hard to get right. Love hearing you’d come back for more too.
Thanks for the recommendation and we’ve got you anytime.
MagBak Team
Awesome company and products and you…
Awesome company and products and you can’t beat the customer service!!!! Will continue to buy from this great company.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey there,
Short, sweet, and we’ll take it 😄
Really appreciate the kind words about both the products and the customer service, that combo is exactly what we aim for every day.
Means a lot that you plan on sticking with us. We’ve got you whenever you need us.
MagBak Team
I’ve always loved these phone cases
I’ve always loved these phone cases. Slim, protective, comfortable and extremely versatile! I purchased my second one since I upgraded phones. The case was great but over time it started to peel and the finger pad broke. I was unsure about warranty replacement so I just emailed them from my order email. They responded right away and informed me there was a 1 year warranty. It was just before a year. All I had to do was send pictures and they immediately sent me a replacement at no charge. Excellent customer service, excellent product support!
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Monica,
Love hearing you’ve been rocking MagBak across upgrades.
Really glad the team could step in quickly and make the whole process easy once you reached out. That’s exactly how it should feel, simple, fast, and no hoops to jump through.
Thanks a ton for sticking with us and for taking the time to share this. We’ve got you anytime you need us.
MagBak Team
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