Had an issue where a button fell out of my 17 pro case after 7 months. After reaching out with the details they responded the next day by noon, offering either a 5 button replacement set or a complete... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
So, last year I purchased a new phone cover, and unfortunately, it started to separate on the side! 😔 I reached out to the company, and they kindly asked for a photo of the damage. I'm hoping for a s... Mehr ansehen
Unternehmen hat geantwortet
I was a little skeptical about this product because of Tesla‘s poor chargers, but these guys have a great product makes sitting in the car using FaceTime so much easier than the stock chargers. The du... Mehr ansehen
Unternehmen hat geantwortet
Great product, but even better customer support- I’d give more stars if I could! I ordered the rim protector case in 2024, and one of the pieces broke while a technician was rotating my tires. I re... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
Kontaktinformationen
719 S Los Angeles St, 90014, Los Angeles, Vereinigte Staaten
- info@1lss.com
- magbak.com
4,7
Hervorragend
1630 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great…Replaced my case because my cases…
Great…Replaced my case because my cases kickstand came apart at some point. Great customer support.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Simon,
Really appreciate you sharing this! Glad we could get that kickstand issue sorted quickly and take care of the replacement for you.
That’s exactly what we’re here for.
MagBak Team
Cord has a short in it
Cord has a short in it. I’m stuck in an email loop with AI asking the same stupid questions repeatedly like did I reboot my phone? Do I have the latest software update.? I’m pretty sure software updates. Don’t have anything to do with something having a short and the charging cord does. Anyway buyer beware.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey William,
Really sorry for the frustration here, that’s definitely not the experience we want you to have.
We do have a support team available 24/7, and your charger is covered under warranty, so we’ll make sure this gets resolved properly for you.
Please reach out to us here so we can get this sorted right away: https://magbak.customerdesk.io/#rp-customer-widget-home
Or you can email us directly at info@magbak.com, and our team will take care of you.
We’ve got you on this.
MagBak Team
Have been using MagBak cases and wallet…
Have been using MagBak cases and wallet for several years with very few issues. Any time I have had an issue the MagBak team has been extremely quick to respond and take care of the problem with little headache on my end.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Jeff,
Thanks for being with us for so long, that really means a lot. Glad things have been smooth overall, and whenever something did come up, we could get it sorted quickly and easily.
That’s exactly what we aim for.
MagBak Team
I am very happy with my purchase
I am very happy with my purchase. I bought the MagBak for my iPhone 17 Pro Max. I love that I was able to customize the color inserts and buttons. Protection of the phone, especially the camera lenses, was what I was looking for. My only issue is that the how to videos were on a similar phone and not my specific model that led to a little confusion. I like the feel of the case and really love the pinky pillow.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Bryan,
Really appreciate you sharing this — glad to hear you’re loving the customization, the feel of the case, and especially the pinky pillow (that one’s a favorite 😄).
Totally hear you on the how-to videos, that’s fair feedback, and we’ll keep working on making those clearer for each specific model.
Thanks again for taking the time to share your experience!
MagBak Team
Amazing service and products
Amazing service and always help right away.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Lukas,
Really appreciate this, glad we’ve been able to help quickly when you needed us!
That’s exactly what we aim for.
MagBak Team
Once again the MagBak support team…
Once again the MagBak support team shines through!
Being a dad of 2 boys is a harsh environment for the Elite Grip Case for S25 Ultra, so over time, the case has come apart from itself.
Instead of (Like many other suppliers and companies) directing me to buy a new case, they offered me a brand new case!
Once again, MagBak shows what quality product is and how to take care of their consumers.
I will forever buy cases through MagBak for my Wife and I.
No payment, no bribe, this is just pure excellent customer service! It couldn't have been easier or better!
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey there,
This one made us smile. Thank you for taking the time to share it! Being battle-tested by two boys is probably the toughest durability test out there, so we’re really glad we could step in and get you sorted with a replacement.
It means a lot to hear that the experience felt easy and hassle-free.
We truly appreciate your trust (and the whole family being part of the MagBak crew). Hopefully the new case is ready for round two 😄
MagBak Team
Very good company with values.
Very good company with values.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey there,
That really means a lot. We try to do things the right way, so hearing that comes through makes it all worth it.
Appreciate you taking the time to share this!
MagBak Team
Pricy for a reason
Magbak has an expensive price tag. But that’s for a reason. It’s a do all case. I love both of mine.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Christian,
Fair call, we like to think it earns its price tag. Glad to hear it’s pulling its weight (and then some).
Appreciate you rocking two of them!
MagBak Team
I couldn’t be more impressed with the…
I couldn’t be more impressed with the MagBak Tesla Charger—this thing is an absolute game changer. From the moment I installed it, everything just worked flawlessly. The magnetic connection is incredibly strong and intuitive, making charging effortless every single time. No fumbling, no hassle just a smooth, satisfying snap into place.
What really sets this charger apart is the thoughtful design and reliability. It feels premium, performs consistently, and gives me total confidence that my device is charging securely and efficiently.
On top of that, the customer service has been nothing short of outstanding. The team is responsive, helpful, and genuinely cares about making sure you’re taken care of. It’s rare to find a company that delivers both a top-tier product and such a high level of support.
Highly recommend to anyone looking for a dependable, well-designed charging solution. This is how it should be done.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Leslie,
We really appreciate you taking the time to share this. Especially such a thoughtful and detailed review.
It’s great to hear that everything felt seamless right from installation. That “snap into place” experience is something we spent a lot of time getting right, so it’s genuinely nice to know it’s been as smooth and reliable as it should be in everyday use. Knowing it gives you that confidence while charging is exactly what we aim for.
Also really appreciate you calling out the support team. We always try to be responsive and helpful without making things complicated, so it’s great to hear that it came through.
Thanks again for the recommendation and for your support, it truly means a lot.
MagBak Team
I needed to order a replacement
I needed to order a replacement. The process was short and easy and unlike other companies that fight you to get a replacement. They saw my request and filled it right away. Customer service is top Tier, this isn’t my first time speaking with support and every time they really take the customer perspective into consideration, no fights just let’s get this right for the customer mentality. I really appreciate that as a consumer. I have been using them for years and don’t plan on stopping.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Abby,
We really appreciate you taking the time to share this, especially as someone who’s been with us for years. That kind of continued trust means a lot to us.
We’re so glad to hear the replacement process felt quick and easy. That’s exactly what we aim for, no back-and-forth, just getting things sorted the right way as soon as we can. We always try to look at things from the customer’s perspective and keep it simple.
Thanks again for sticking with us and for the kind words, it truly means a lot.
MagBak Team
Case is exactly what I wanted!
Case is exactly what I wanted! My finger loop did break after months of use, but customer service promptly replaced it with no issue. I highly recommend.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey there,
Really glad to hear the case was exactly what you wanted 🙌
Also great to know our team got that fingerloop sorted quickly, that’s exactly what we aim for. Appreciate the review as well!
MagBak Team
Ordered a MagBak phone case for my…
Ordered a MagBak phone case for my IPhone ProMax17 as a I saw a video showing it being dropped several times and being fully protected! I ordered a red accessory kit to go with my black case, it was missing a small piece that went over the charging port. I sent them an email explaining that and they responded immediately and replaced the accessory kit. Their customer service as well as their products are AMAZING!
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey there,
We really appreciate you taking the time to share this! Glad the case lived up to what you saw, and sorry about the missing piece in the accessory kit.
Happy we could jump in quickly and get that replaced for you, that’s exactly what we aim for. Thanks for the kind words about both the product and our support!
MagBak Team
I had a issue with a case I bought and…
I had a issue with a case I bought and I was helped and received another case right away great customer service. Thanks
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Adrian,
Really appreciate you sharing this! Sorry you ran into an issue, but glad we could get a replacement out to you quickly and make it right.
Thanks again for the kind words!
MagBak Team
Great products and the Customer Service…
Great products and the Customer Service to back it up! I always say that things are not always going to work or go the way you expect but the great companies are the ones you step up and take care of the customer. That is MagBak! Thank you MagBak for taking care of me and making sure that I am completely satisfied!
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Lou,
We really appreciate you sharing this! You’re absolutely right, things don’t always go perfectly, but we always aim to show up and make it right.
Glad we could take care of you and get everything sorted to your satisfaction. Thanks again for the support!
MagBak Team
Antwort von MagBak
Hey Matt,
Short and sweet, we love it as well! 😄 So glad you’re loving both the cases and the service.
Really appreciate the support!
MagBak Team
Absolutely amazing customer service!
Absolutely amazing customer service!! Great experience quick responses and very helpful!! On top of having great products would 10/10 recommend to all!
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Jake,
This is awesome to hear, thank you! So glad you had a quick and helpful experience with the team, and that you’re loving the products too.
Really appreciate the 10/10 recommendation!
MagBak Team
Broken case twice and they replaced it…
Broken case twice and they replaced it free of charge both times, love a company that stands behind their products!
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Evan,
Really appreciate you sharing this and sticking with us through it! I know having a case break twice isn’t ideal, so I’m glad we could get those replacements sorted quickly and keep things hassle-free.
We stand behind our products, so it means a lot to hear that it came through in your experience.
Thanks again for the support!
MagBak Team
First time using Magbak phone mount
After lot of research I decided to buy the MagBak magnetic phone mount for a Tesla MY. The overall experience with placing an order, email communications and shipment tracking was smooth. The phone mount had a double sided adhesive backing that peeled off from the mount and I couldn't use it. I emailed them about the issue and with pictures, got a prompt response. Initially I requested for a new adhesive tape that I could put it on the mount. But, based on feedback from their design team, they decided to ship out a replacement charger. I got the replacement within a week and was able to mount it successfully. I have been using the phone mount for a few weeks now and it is a great quality product. My Pixel XL Pro with a Mous case that is Magsafe compatible works perfectly with the mount. The hold and grip on the case is very sturdy and the phone stays put without any shaking or vibration. Overall, a great quality product from Magbak and the customer service is absolutely amazing.
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Rajkumar,
Thank you for sharing such a detailed experience! We’re sorry about the initial issue with the adhesive, but we’re glad our team could step in quickly and get a proper replacement out to you.
Awesome to hear everything is working perfectly now and that the mount is holding strong. That’s exactly what we aim for! Really appreciate the kind words about both the product and our team!
MagBak Team
The case is great
The case is great, although It kind of sucks that I've had to warranty this thing twice, but at least I have the opportunity.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Eric,
We’re really sorry you’ve had to go through multiple replacements. We understand how frustrating that can be. While durability can vary depending on usage, please know our design team takes feedback like this very seriously and is always working to improve our products.
We do appreciate you giving us the opportunity to make it right each time. If you run into any other issues, don’t hesitate to reach out - we’ve always got your back!
MagBak Team
Best case for my iphone
Best case for my iphone, be it the elite or the classic. I have bought multiple times and the customer service is awesome as well. Best case in the market hands down!
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Paul,
Wow, thank you! It means a lot to have you come back multiple times. We’re glad you’re loving both the Elite and Classic, and that our Support Team continues to deliver. Truly appreciate it!
MagBak Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.