Nothing wrong with the cloth but please be aware of the ambiguous subscription that can be attached to your first order. It must be VERY well hidden in the T&Cs. Have been charged for more cloths... Mehr ansehen
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Das sagen Bewerter
Thieves they take unauthorised drawing from your credit card for a so called subscription but when asked to privide evidence they can noy do so. Refused to refund. They did send me an email advising o... Mehr ansehen
Unternehmen hat geantwortet
So after seeing people use this cloth and say how good it was I was definitely a bit sceptical. I decided to give them ago and all I can say is wow I was pleasantly surprised, I literally use this clo... Mehr ansehen
Unternehmen hat geantwortet
I was skeptical about the Magic Wipe towel but I’m impressed. It works exactly as advertised. No streaks!!! Immaculately clean. Sent two more to more daughter. She also is amazed.
Unternehmen hat geantwortet
Unternehmensdetails
- #2 der 2 besten Unternehmen in Reinigungsmittelanbieter
Vom Unternehmen geschrieben
Welcome to Magic Wipe! Trusted by 100,000+ customers, our MagicWipe™ cloths deliver streak-free cleaning with minimal effort. We're aware of recent shipping delays and sincerely apologize. Our team is working hard to improve delivery times. For any questions or concerns, please reach out to support@magicwipe.com - we're here to help and committed to your satisfaction. Thank you for choosing Magic Wipe. The MagicWipe Team
Kontaktinformationen
´, Österreich
- +436608317873
- support@magicwipe.com
- magicwipexxl.com
3,3
Akzeptabel
249 Bewertungen
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Excellent customer service magicwipe
Excellent customer service
Will be using this company again
18. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear Rosie Mullan
Thank you so much for your kind words! 💙
We're thrilled to hear you had a great experience — we look forward to having you back again soon!✨
Best regards,
Your MagicWipe Team
If I could give 0 stars I would
If I could give 0 stars I would. Placed order #114108 on 05/01/26. Still not received!! Unable to track as site saying order not found. Have sent several mails to their support email, received 1 reply a week ago saying my order was in progress & I would receive a tracking no in 2-3 days. Not heard anything since & have now requested a refund via 3 further emails & still no response 😡 Is this a SCAM
5. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear clare williamson
We’re truly sorry for the delay and the frustration caused — we completely understand how disappointing this must be.
Due to a very high volume of daily orders (over 500+ per day), some shipments have unfortunately fallen behind schedule. We’re currently working around the clock to catch up and ensure every order is dispatched as quickly as possible.
Your order is in queue and will be shipped shortly. We’ll make sure you receive your tracking number as soon as it goes out.
We deeply appreciate your patience and apologize again for the inconvenience. This is absolutely not a scam — just a temporary backlog, and we’re here to make it right.
If there’s anything else we can help with in the meantime, please don’t hesitate to reach out.
Best regards,
Your MagicWipe Team
No product, no tracking, no service.
Nothing has arrived and the tracking shows no order. I get daily emails with "updates" to my order, when there are no updates and then going into the link it cannot find my order. No reply to emails, very unhappy customer here!
17. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear Joanne
First of all, we sincerely apologize for the inconvenience you've experienced.
Due to a temporary system error, we were unable to see your message in time — which is why you didn’t receive a response earlier.
We’re also aware of the issues you’ve faced with tracking and order updates. A brief technical issue in our system may have prevented your order details from displaying correctly. Our team is currently investigating this and will follow up with a detailed update via email shortly.
Thank you for your patience, and we truly apologize for the disruption.
We’re here to help, and your satisfaction is our priority.
Best regards,
Your MagicWipe Team
Awful experience
Ordered 2 cloths and after paying online it says I have subscribed for cloths every 3 months! I managed to to cancel the subscription online with some difficulty. Ordered on 6th Jan and still not arrived 11 days later. Keep getting emails saying their efficient delivery service is going to deliver my parcel but the link doesn’t work for tracking. You can buy these cloths on Amazon on next day delivery for less money.
6. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear Mike Andrew
We’re very sorry for the frustration this has caused and for the delay with your delivery.
Due to high shipping volumes, our courier partners can sometimes experience delays, which unfortunately can affect tracking updates as well.
We completely understand how disappointing this is. We’ll contact you directly by email as a priority to provide a clear update on your order status and make sure this is resolved as quickly as possible.
Thank you for your patience, and we sincerely apologise for the inconvenience.
Best regards,
Your MagicWipe Team
Sparkling Bathroom
These cloths are absolutely brilliant, they do exactly what it say, so easy o clean the shower and surrounding area. Cleaning the bathroom never been so easy. Would definitely recommend using them
2. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear Anne Morris
Thank you so much for your lovely feedback! 😊
We’re really glad to hear how easy MagicWipe has made your bathroom routine and that you’re enjoying the sparkling results.
Best regards,
Your MagicWipe Team
Keeping bathroom bright and dry
Just bought a new house and these cloths help keep the tiles in the bathroom dry after use and stops mildew from forming and keep the grouting nice and bright.
14. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear Ian Mcculloch
Thank you so much for your lovely feedback!
Congratulations on your new home 🏡
We truly appreciate you taking the time to share your experience.😊
Best regards,
Your MagicWipe Team
Very satisfied
The product is very true to the description. I bought three so gave one to my cleaner and she loved it too.
7. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear Tracy Grabham
Thank you so much for your kind feedback!
We truly appreciate you taking the time to share your experience.😊
Best regards,
Your MagicWipe Team
Had to ask bank to step in and get refund
I’ve had to raise a payment dispute with my bank in order to get a refund. They claim the item was returned to them as the courier couldn’t locate my address. Utter scam. The same courier delivers other items no problem to my easy to find address. I asked for a refund several times and continued to be told I had to confirm my address so they could send it out again. BEWARE. The customer support email address is not very responsive either.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Hi
We’re very sorry to hear about this experience.
It appears there was a miscommunication during the delivery and our email correspondence, and we sincerely apologise for the inconvenience caused.
This is not the level of service we aim to provide.
Please share your order number with us (here or via email), and we will issue a full refund immediately, with no further action required from you.
Thank you for bringing this to our attention, and again, our sincere apologies for the frustration caused.
Best regards,
Your MagicWipe Team
Magic cloths
Ordered these magic cloths on buy one get one free ! Quick delivery! Quite impressive I think , they soak up all the water after showering and shower sparkles ! Streak free and reduced shower drying time too , win win !
5. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear Mrs Liz Dodd
Thank you for your lovely review! 😊
We’re so pleased to hear you’re enjoying the cloths and that they leave your shower sparkling and streak-free — saving time too is always a win. Thanks for choosing Magicwipe! ✨
Best regards,
Your MagicWipe Team
Ok but not amazing
Thought these would be amazing reading the reviews. They are ok but not miraculous. I can get the same results with my microfibre cloth really.
6. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear SUSAN HANNA
Thank you for your honest feedback — we really appreciate you taking the time to share it.
we completely respect your view, and your feedback helps us continue improving. Thank you again for giving Magicwipe a try.
Best regards,
Your MagicWipe Team
Absolutely great product
Absolutely great product. Never got my shower glass and mirror so clean. No hassle, no cleaning products. Just the clothes. Will definitely be buying for other parts of the house
5. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear Jo Liversidge
Thank you so much for your kind review! 😊
We’re delighted to hear how clean your shower glass and mirror look, and that you love the ease of using just the cloth. Enjoy using it around your home! ✨
Best regards,
Your MagicWipe Team
Damaged items delivered no response from support email
I ordered cloths, an extending duster and 4 in 1 brush set in December. After receiving no tracking information in website I contacted customer services who sent me a link to track the items (from china). It took until 7th January for the delivery to arrive. When it did arrive the products arrived wrapped only in a plastic bag with no protective padding and the bag had several rips. The metal poles for the brush set were all dented and mishaped so the product is unusable. I contacted the support email with photos of damage requesting replacement or refund on 7th January but as yet I still do not have any response from them and there is no number on the website to be able to call. Very poor customer experience and expensive item which is only fit to throw away. UPDATE: after posting this review magicwipe contacted me and a refund issued for the damaged item.
10. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear Cindy Hall
We’re very sorry to hear about your experience, and we sincerely apologise for the lack of response from our support team. This is not the standard of service we aim to provide, and we fully understand your frustration.
We have reviewed your case and can confirm that a full refund has now been issued for the damaged items. We are truly sorry that the products arrived in this condition — this should not have happened.
To clarify, we ship to customers all over the world and operate with multiple fulfilment centres. In this instance, the items were dispatched from our China warehouse, which is why the tracking showed an international route. Unfortunately, the packaging did not provide adequate protection during transit, and we take full responsibility for that.
Please accept our sincere apologies for the inconvenience, the delay, and the communication issues. Your feedback is extremely important to us, and it helps us improve our packaging standards and support response times going forward.
Thank you for bringing this to our attention, and again, we’re very sorry for the experience you had.
Best regards,
Your MagicWipe Team
BEWARE WHAT UR SIGNING UP TOO
Absolutely disgraceful from start of ordering last year shocking service when ordered one cloth didn’t not see any subscription or who would in the right mind want one for a cloth!!!. Stars on there page there is no subscription aswell so there mis selling straight away. Got my cloth eventually after no communication from them to then noticed a payment come out my bank 4 months later and 8 emails from them saying thank you for my order!. When emailing them over and over stating I didn’t make the order or want any order or have any knowledge of this still NOTHING from them but can still send more emails to me!!!. My bank say I’ve signed up to subscription to my shock and anger. This is not acceptable MAKE ur website clear for people as I didn’t see anything no 8 times that I’ve signed up to anything!!!. Absolutely disgraceful can’t spam me with lots of emails but refuse to reply to a single email from me why!!! Take money from people unaware!!!. You should be ashamed!!!!. The clothes are rubbish too.
5. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear Lynda Strang
We’re very sorry to hear about your experience and for the frustration this has caused. We sincerely apologise for the lack of communication — this is not the level of service we aim to provide.
We would like to clarify that information about the subscription is displayed on our website at the add-to-cart stage, in the basket, and again on the checkout page, and a subscription confirmation email is also sent after the initial order. This email includes the option to manage or cancel the subscription at any time.
That said, we fully understand how upsetting this situation has been for you, and we never want a customer to feel misled or unheard.
As a gesture of goodwill, we have cancelled your subscription in full and processed a complete refund, which should already be visible on your account. You are, of course, welcome to keep the cloth with our compliments.
Once again, we apologise for the communication issues and for the inconvenience caused. Thank you for bringing this to our attention — your feedback helps us improve and be clearer for all customers going forward.
Best regards,
Your MagicWipe Team
These cloths are magic!
I confess to being sceptical when I saw adverts for the Drying and Shine cloths from MagicWipe. Scepticism misplaced! It’s now one of my morning pleasures wiping down my new shower enclosure. The glass comes up sparkling every time. MagicWipe is not an overstatement! It really is magic 🙏🏼😊
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear David M.
Thank you so much for this wonderful review 🌟
We completely understand the scepticism — and we love hearing when Magicwipe proves itself where it matters most.
We’re delighted Magicwipe has earned your trust and lived up to its name ✨
Thank you for taking the time to share your experience — and enjoy that shine!
Best regards,
Your MagicWipe Team
I bought this after seeing it…
I bought this after seeing it recommended somewhere and honestly it's brilliant. My shower screen was covered in water spots and now it looks like new. Only downside is I wish I'd bought two because when ones in the wash I really notice the difference
2. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear T smit
Thank you so much for sharing your experience 😊
We’re really pleased to hear how well it worked on your shower screen and that it now looks like new.
We completely understand your point about having a spare — many customers tell us they notice the difference straight away when one is in the wash. It’s exactly why we often recommend keeping more than one on hand.
Thanks again for taking the time to leave a review. We really appreciate it.
Best regards,
Your MagicWipe Team
Does exactly what it says
Does exactly what it says. Shower glass is spotless every morning. Took about a week to arrive but worth the wait
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear Jasper Caldwell
Thank you so much for your lovely feedback — we’re really pleased to hear the cloth is doing exactly what it promises and that your shower glass is staying spotless every morning.
We also appreciate your patience with the delivery time, and we’re glad to hear it was worth the wait in the end.
Thanks again for taking the time to leave a review — it truly means a lot to us.
Best regards,
Your MagicWipe Team
I cannot comment on the actual product
I cannot comment on the actual product as I’ve only just ordered them.
I can however comment on their customer service. I emailed them straight after ordering as I ordered my cloths on a subscription in error, (as they make the subscription box as default).
I did go onto the website and cancel the subscription but wanted to know if the cancellation had gone through.
The website says customer service are there between 10 and 5, but nobody has actually responded, to either the email I sent directly or the one sent via the website.
UPDATE
I have to upgrade my review from 2 to 4 stars as they have now responded in a very positive way. Confirming that my order has been despatched and the subscription has been successfully cancelled.
Thank you Lisa for your reply.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear Sarah Wright
Thank you for your feedback, and we’re sorry for the confusion caused.
We can confirm that your subscription has been successfully cancelled, so there’s nothing further you need to worry about on that side.
Our subscription option is shown at several points on the website, including the basket and checkout, and an email is also sent after ordering with the option to manage or cancel the subscription — which you’ve already done correctly. That said, we completely understand how this can still cause confusion, and we sincerely apologise for that.
We appreciate you taking the time to share this experience. We’re taking it as constructive feedback and will continue working to make the subscription setup and communication even clearer going forward.
Thank you again for bringing this to our attention.
Best regards,
Your MagicWipe Team
The website hides behind actors and is…
The website hides behind actors and is not transparent. The items come from China direct. The items do not arrive speedily the website is not offering honesty. I have waited for mine and probably could have bought the same in TEMU cheaper. I wish I had known this before ordering. I believed the website and it was being sent from the uk and uk owned. Should mine eventually arrive and should they arrive poor quality like many have written I will pursue through the trading standards. I’m aware of scammers.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear Carol Yuraszek
Thank you for your feedback. We would like to clarify a few important points in a transparent and respectful way.
Our products are our own branded items, developed to a German quality standard and produced specifically for MagicWipe. They are not generic products and are not comparable to low-cost marketplace alternatives.
We use our proprietary Diamond Wave™ fibre technology, which is designed for high water absorption, streak-free drying, and long-lasting performance.
As we sell our products globally, we operate multiple fulfilment locations to ensure reasonable delivery times and fair pricing for customers worldwide. For logistical and cost-efficiency reasons, one of our fulfilment centres is located in China. This allows us to serve international customers effectively while maintaining product quality.
Delivery times are clearly stated on our website as 6–10 days.
Your order was placed 7 days ago, which means it is still within the communicated delivery window. Based on current tracking, your parcel is expected to arrive within the next 2–3 days.
We fully stand behind the quality of our products, and we are confident that once you receive and use the cloth, you will be satisfied with its performance. If for any reason this is not the case, our customer support team is always ready to assist.
Thank you for your patience and for giving us the opportunity to clarify these points.
Best regards,
Your MagicWipe Team
Magic Wipe problem
I love the product and bought more for my family members. But apparently I signed up for a subscription. Who on earth wants regular supplies of a cleaning cloth?
Am I an idiot or has anyone else fallen for this?
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear Carol Weight
Thank you for your honest feedback, and we’re really glad to hear that you love the product and even purchased more for your family 😊
We completely understand that a subscription isn’t for everyone. For clarity, information about the subscription is displayed in eight different places during the ordering process, and a confirmation email about the subscription is also sent after purchase. Customers can also cancel the subscription themselves at any time via the link in those emails, without needing to contact us.
We’d also like to mention that some customers do choose to order on a monthly basis, as they use the cloths very frequently and prefer having regular replacements for hygiene and convenience reasons — but this option is always entirely optional.
That said, we’ve now cancelled your subscription and issued a full refund, so everything is fully resolved for you.
If you have any further questions or need help with anything at all, please don’t hesitate to reach out — we’re always happy to help.
Thank you again for your support and for sharing your experience.
Best regards,
Your MagicWipe Team
Really nice soft cloth but also super…
Really nice soft cloth but also super absorbent which is weird but in a good way. No more water marks on my taps!
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Magic Wipe
Dear Katie
Thank you so much for your lovely feedback 😊
No more marks on the taps is exactly what we love to hear!
Thanks again for sharing your experience and for choosing MagicWipe ✨
Best regards,
Your MagicWipe Team
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