I had to buy a new mixer on short notice. Simone at Mall Music was especially helpful - she had the model I wanted in stock, we arranged payment and pickup which all happened in time for an importan... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My item (replacement stylus for the "verandah stereo") arrived very promptly, safely packaged. The Mall Music website was easy to navigate, and I was impressed with what you keep in stock. We have sev... Mehr ansehen
The communication has been really great. I ordered a Roland drum mesh head however it came damaged due to mishandling of the shipping company. I emailed them regarding the mishaps. Simone quickly look... Mehr ansehen
Unternehmen hat geantwortet
I purchased a pedal online through Mall Music. The website was easy to navigate, plenty of pictures and great descriptions. The transaction was dead simple. I used my zip account to pay and it wen... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Mall Music is a family-owned Australian music store that has been helping musicians for over 45 years. Based in Sydney’s Northern Beaches at Westfield Warringah Mall, we specialise in musical instruments, digital pianos, guitars, drums, school band instruments, pro audio, sheet music, accessories, and expert advice for musicians of all levels. Originally established in 1977 and independently operated by the same family since 1982, Mall Music has grown from a small local music shop into one of Sydney’s most recognised independent music retailers. While the industry has changed dramatically over the years, our focus has remained the same — genuine customer service, knowledgeable staff, and helping people enjoy music. Many of our customers first visited us as children and now return with families of their own. We work closely with local schools, music programs, tutors, churches, live performers, and recording musicians throughout Sydney and across Australia. Whether someone is buying their very first keyboard, upgrading to a professional digital piano, setting up a home studio, repairing a guitar, or finding the right instrument for school band, our team takes pride in offering practical advice and real support before and after the sale. Unlike large online marketplaces, we believe a music store should still feel personal. Our staff are musicians, parents, performers, technicians, and long-time music lovers who genuinely care about helping customers choose the right gear for their needs and budget. Today, Mall Music continues to serve customers both in-store and online Australia-wide, with a strong focus on fast shipping, careful packaging, honest communication, and long-term customer relationships. Thank you for supporting independent Australian music retail.
Kontaktinformationen
Shop 430 Warringah Mall, 2010, Brookvale, Australien
- 1300 861 669
- info@mallmusic.com.au
- mallmusic.com.au
4,8
Hervorragend
382 Bewertungen
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All around great!
The staff, the range and the prices. Mall Music is my favourite music shop.
22. Jänner 2023
Service was fast and the team were very…
Service was fast and the team were very helpful with all my enquiries.
22. Dezember 2022
User-friendly website
Your website was easy to use from abroad, so that we could buy a gift for our grandson and pay online without hassle. The gift was picked up in person at the Macquarie Centre shop. It would have been nice to have been offered a gift-wrapping option.
20. Dezember 2022
Antwort von Mall Music
Hi Alison,
Thank you for sharing your feedback with us. We're delighted that you found our website user-friendly and convenient for purchasing a gift for your grandson, even from abroad. It's great to know that the online payment process went smoothly and that the gift was collected at our Macquarie Centre shop.
We truly appreciate your suggestion regarding gift-wrapping options. While we currently don't offer this service, it's important to note that our wide range of products comes in varying sizes, which can make gift wrapping challenging. Nonetheless, we'll consider your feedback as we continue to enhance our services.
We're glad we could assist you in making your grandson's day special. Feel free to reach out if you need more assistance or have further suggestions. Thanks for being a part of our community!
Cheers,
Mall Music team!
Just great service!
Just great service!! Always helpful and proactive in getting you the best outcome. Couldn't be happier
21. Dezember 2022
Staff were very helpful and had a lot…
Staff were very helpful and had a lot of knowledge about the gear I was buying.
7. Dezember 2022
good customer service
good customer service. love the click and collect option as it is very convenient to me.
4. Dezember 2022
Easy online amp order
Texted when the Roland Cube Ex amp I wanted to order could be delivered. I was told within 1 week (I’m not a local). The price was easily the best around, they delivered in 3 days and no shipping costs. Everything was so easy. 5 stars from me.
3. Dezember 2022
Great range and excellent service
Great range of products. Helpful and knowledgeable staff. I ordered some guitar strings and they arrived the next day. My choice of retailer now.
13. Dezember 2022
Efficient and Cheaper
Fast simple service, ordered online and the good were ready to pick up same day! Definitely cheaper prices compared to other stores for the same products.
24. November 2022
Friendly professional service
24. November 2022
Very helpful staff that went through…
Very helpful staff that went through the trouble of putting the instrument on their online store so I could buy it.
22. November 2022
Order still not received…
I actually haven't received my order although the funds have left my bank account.
10. November 2022
Friendly staff members and a prompt…
Friendly staff members and a prompt service. Happy customer & always come back to you whenever I need to buy anything related to music stuff.
9. November 2022
Packaged promptly and received emails…
Packaged promptly and received emails on shipping. Delivery was fairly prompt seeing as I live in a country region.
27. Oktober 2022
Great service
Product as expected. Well packed and protected. Quick delivery. Great service, Thanks.
6. Oktober 2022
easy to purchase and arrived safely
12. Oktober 2022
Easy and great product range
Easy and product was ready very quickly. They held onto it for me too when I couldnt pick it up straight away.
11. Oktober 2022
Item out of stock, took 2 days of enquiries to find out
Item was in stock and I paid $50 for express delivery, ordered on Monday at 2pm.
At 11am on Tuesday I emailed to ask where is my order as I had not received any dispatch / tracking information.
Instead of replying by email, Mall music called my phone and my Mum answered as I was unavailable for phone calls.
She passed on the message the following morning "not sure if item is in stock, we are trying to find it."
I rang immediately and was given the same cryptic message; "not sure if item is in stock, we are trying to find it."
I said well it's either in stock or not, and if after two days of "trying to find it" you have not found it, pls refund my order immediately.
It was now Wednesday, and Thursday and Friday were public holidays so after ordering the item from a competitor I still had to wait until the following Monday to receive it.
Had Mall music replied to my email by email on Tuesday I still had a chance to receive it that week.
If Mall music had not listed the item as in stock, or informed me that it is not in stock on Monday, I definitely would have have received it by Wednesday of the same week.
The fellow who processed my refund was polite and helpful and the refund arrived shortly without problems, so he gets a star for that.
Otherwise, very disappointed in the misleading stock information and lack of communication.
21. September 2022
Antwort von Mall Music
Hi Adrian,
Thank you for taking the time to detail your frustrations, we always aim to provide exceptional customer service and are committed to finding ways to improve.
We understand that at times, customers require products urgently and we aim to have accurate information displayed on our website to assist customers with their online search. Occasionally (but rarely), minor stock discrepancies can occur and we sincerely apologies for the inconvience caused. We have 2 store locations and we always like to check both locations when there appears to be a stock error. We communicated with you via the contact details provided and processed a refund within 48 hours of order placement. I will remind our dispatch team to ensure they follow up on any phone conversations with an email. I certainly understand that you would have appreciated this update.
We're a family business and pride ourselves on providing a great experience.
All the best with your musical endevours. If you ever wish to order again do feel free to reach out to us via our website chat bot. We're always happy to double check stock availability, especially on urgent orders.
Simone | Mall Music
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