Pru UK Bewertungen 

Prudential are really easy to deal with and can be trusted to be helpful about money matters with you

Very professional and efficient

I have an investment bond and have fruitlessly tried to withdraw money from it for several weeks. I have made application online and have successfully uploaded required documents. At the end of the process a window appears with the message “We cannot process your request right now please try again later”. I have used all means to communicate with them, messaging, chat and phone and not one person was able to resolve the problem. I have managed to get an application form to be posted to me and this will take 10 days to process when they received it. There clearly is a fault in their system that appears unresolvable. An extremely frustrating and very disappointing experience overall. I doubt if a reply to email them will help as I have already contacted the help service to no avail

Took some of my pension in a one off lump sum ,easy process compared to some companies ive dealt with .recommend them

Good but you can't always understand the person on the phone

Great communication

The online process was easy to understand and meant that completing the required documentation was straightforward.

helpful and friendly staff, scheduled call backs and called within time period

The process was simple and the timetable set was bettered.

Once we figured out policy , then itv moved more swiftly.

I have been in touch with the prudential for 10 months now. After the passing of my brother suddenly. With him having no will or beneficiaries on his pension. The claim to his pension has been undoubtedly the most stressful and hurtful experience within my whole family. They constantly not listening, not liaising with relevant departments. Advisors saying they will personally take on investigations and call you back...... not. Losing my personal information and blaming the post office, even though they have recieved EVERY single peice of information they have asked me for in the past. Managers not taking accountability. Not being able to speak to ANYBODY within the bereavement department? They have to be contacted via email. Giving out false information of deadlines. I have raised 4 to 5 complaints so far, have been told today that I will be contacted via phone call or email. I won't be holding my breath! Upto today 8/4/26 from the 27/6/2025 inhabe spoken to over 12 advisors. I am still no closer to getting any closure for my family. AVOID THIS COMPANY at all costs.

too many questions everytime I go on to pru I get a survey

Seamless rransfer

Very easy and efficient online process to withdraw funds.