ManMade Cycle  Bewertungen 201

TrustScore 3.5 von 5

3,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Have used twice now and had a very positive experience both times - offered prices for second hand goods were genuine, which hasn't been my experience with other electronic resale companies. Would rec... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Worse company to sell your used stuff to. Go for other companies, there business practices are awful and anti-consumer. They want to operate like subscription based platform. Not at all useful. Woul... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Love the easy, straightforward process in selling my old device. One thing I think could be improved is the device self-assessment process. I wish the calculation considers overseas device factor... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I was pleasantly surprised to discover that refurbished devices can be both affordable and in pristine condition! The device I received matched the description perfectly and even came with a genuine c... Mehr ansehen

Unternehmensdetails

  1. Elektrofachmarkt

Vom Unternehmen geschrieben

At ManMade Cycle, we operate under the guiding principle that every device deserves a second chance! In our contemporary digital landscape, the sustainability of technology is not just a luxury but a necessity. That's why we've dedicated ourselves to the responsible and efficient rehoming of high-demand gadgets like MacBooks, iPhones, iPads, and Windows PCs, ensuring each item gets its chance to fulfill its functional lifespan. When you engage with ManMade Cycle, you're signing up for more than a service; you're advocating for a more sustainable, tech-forward future. Our eco-conscious approach doesn't just save devices from premature recycling or landfill; it offers you a smart, environmentally friendly, and cost-effective way to upgrade. Whether you're buying or selling, you'll have peace of mind with our 30-day change-of-mind return policy and a robust 365-day warranty, covering you far beyond industry standards. Our commitment to your satisfaction is paralleled only by our dedication to transparency and security, providing you with a smooth, reliable transaction process. By choosing ManMade Cycle, you're not just making a practical choice; you're joining a community that respects the value and potential of technology in our world. Don't just discard — discover the potential in giving technology another chance to shine with ManMade Cycle. It's not just a purchase; it's a positive contribution to our collective future. Buy and Sell MacBook, iPhone, iPad with us today!


Kontaktinformationen

3,6

Akzeptabel

TrustScore 3.5 von 5

201 Bewertungen

5 Sterne
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1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 42 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

A scam

A scam. Sent laptop in got assessed quickly but now it’s been 2 weeks and no payment. Do not fall for it! Order: 07-01-24-49076

Edit:
Only after leaving the review did they finally contact me. Poor business practices. Did end up paying but in the future will avoid this company.

8. Juli 2024
Bewertung ohne vorherige Einladung
ManMade Cycle -Logo

Antwort von ManMade Cycle

Hi Dr Akila Wijesekera,

Thank you for your feedback, and apologies if our service did not meet your standards.

Our team missed the payment on our end, and we apologise for the delay and inconvenience caused. We are glad that the payment issue has been rectified and resolved.

Regardless of the reason, we will do our best to prevent the same issue from happening in the future.

Please do not hesitate to reach out if you have any other questions.

Regards,
ManMade Cycle

Bewertet mit 5 von 5 Sternen

Decent Buyback Experience

Was told by Apple that they could not offer any values for my Mac. Sold my faulty MacBook Air 2019 to these guys, with decent cracked screen offer. Shipping is easy, and opted for PayID option, payment pretty much happened between the promised timeframe.

1. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

DO NOT SEND them your computer/phone!

Do not trade in or send them your computer/phone, they will not pay. Took over 6 months to get a single reply from their customer service team, only to say they wanted to send it back.

2. Juli 2024
Bewertung ohne vorherige Einladung
ManMade Cycle -Logo

Antwort von ManMade Cycle

Hi Jon,

Thanks for leaving a review.

According to our records, we are unable to locate your sell order or any outstanding order that needed to be sent back after 6 months.

Please confirm the order at your earliest convenience.

Regards,
ManMade Cycle Team

Bewertet mit 1 von 5 Sternen

Steer Clear of ManMade Cycle

Steer Clear of ManMade Cycle. This mob promises an 8 hour turnaround when they purchase a device of us. They received mine on 4 Jun (Aust Post and ManMade Cycle's website confirm this) but nothing updated or heard from them since. It is now close of business on 11 Jun. I have emailed them, left 3 voicemails, messaged them on Facebook, and still had no contact from them at all. Judging by others who have sold to them this is a very common outcome. It appears they are great at selling devices (where we pay them), but awful when it comes to buying devices (where they are supposed to pay us). Look at the 1 and two point reviews, same complaint but no improvement in their service. I'd love to talk to them, but it goes through to voice mail every time. My advice... Steer Clear of ManMade Cycle.

11. Juni 2024
Bewertung ohne vorherige Einladung
ManMade Cycle -Logo

Antwort von ManMade Cycle

Hi Dave,

Thanks for taking the time to leave us a review and apologies for the negative experience.

We apologise for the delay caused by a technical glitch in our system, which indicated that the assessment was sent when it had not been shared with you.

We are experiencing a high volume of incoming calls and emails today due to the long weekend. We have reached out to you through social media, and we have sent you the assessment result, which you chose to have back.

We have improved our assessment delivery time and payment deposit time. We are consistently looking for better ways to improve and streamline our system, including launching the PayID method, increasing the number of our assessment team members, and releasing more in-depth features to cope with current issues.

Please do not hesitate to reach out if you have any other questions or concerns. We are happy to help!

Kind regards,
ManMade Cycle Team

Bewertet mit 1 von 5 Sternen

Overall Terrible Experience

The online system is great and the postage paid envelope was sent expeditiously. However, my item was received on the 21st of March with an 8 business hour turnaround. I followed up on the 2nd of April, no reply from the business and still no money even though I have sent my item to this business. Followed up again today the 3rd of May - we will wait and see if this business replies after a 1 star review on Google. 43 days vs 8 business hour turnaround time on processing/payment... big difference, borderline fraudulent behaviour.

Order Number:
#03-06-24-47521

EDIT:

The business finally replied with an offer of 50% of the agreed value online because of no Apple Watch band as an accessory.. not noted online in their offer). Terrible business, do not use their services.

4. Mai 2024
Bewertung ohne vorherige Einladung
ManMade Cycle -Logo

Antwort von ManMade Cycle

Hi Liam,

Thank you for bringing this to our attention, and I'm truly sorry for the inconvenience you've experienced. We strive to provide the best service possible, and it's clear we fell short in your case.

We discovered that a technical glitch prevented a few of our assessment emails from being sent, including yours. After receiving your follow-up email on 3/5/2024, we quickly identified and addressed the issue, ensuring that your assessment results were promptly resent to your nominated email. We've worked closely with our tech team to resolve this matter, and I'm pleased to report that the system is now functioning correctly.

Regarding the offer price for your Apple Watch SE, it seems there was some confusion due to the requirements of our condition tooltip. The initial $20 valuation was based on the inclusion of the original band, which was missing from your submission, leading to the revised offer of $10. We understand this might be disappointing, and as a gesture of our commitment to your satisfaction, we’d like to offer an additional $5 credit toward your next buyback offer with us. Please reach out to us for the code :)

We value your feedback and are here to ensure that your concerns are fully addressed. If there’s anything more we can do to assist you or improve your experience, please don’t hesitate to let us know.


Kind Regards,
ManMade Cycle Team

Bewertet mit 4 von 5 Sternen

Happy

I am happy so far it arrived in the nick of time for when I needed it and a week in she's still working...so that's good 👍 oh it's a Microsoft Surface

6. März 2024
Bewertet mit 5 von 5 Sternen

Happy with our macbook

We visited the shop to buy our daughter a refurbished mac for school. Great service and advice about what to get and good value. Everything is working great so far on the machine. Very happy.

9. Jänner 2024
Bewertet mit 5 von 5 Sternen

Better Than Expected, Plus Customer Support

I knew I was buying secondhand so I was expecting Excellent Condition to be excellent by secondhand standards - so I was pleasantly surprised to receive an as New computer. I was expecting the MBP to come in a generic box, with the charger packed separately. Instead everything came in its original Apple Box, all packed correctly; and even the box was in Excellent Condition!
I also experienced excellent support from my initial inquiry to ManMade Cycle. When I visited the ManMade Cycle website the MBP I was interested in, the heading indicated a specific RAM and SDD size, both larger than the base model but when I drilled down the page and got the the Details and Specifications it listed the Base model specification. Also, the 'Whats in the Box' listed the lower wattage power brick, not the higher one required for the up spec model. So I rang ManMade Cycle and the phone was immediately answered by a human being. He was quickly able to confirm that the up spec model was available and the it would come with the appropriate power supply. (The problem is a common one you see where a 3rd party will simply scrape the web page of the original manufacture for the Details and Specs but this only really works for the Base models).
So having confirmed what I wanted was available, having been impressed that their listed Customer Support line didn't have an answer machine but a human at the end I went ahead and purchased the MBP.
Dispatch occurred within their advertised time frame, delivery occurred within their advertised time frame, and it was via AusPost so I was easily able to track it.
As I stated at the beginning, to get and Apple boxed, in Brand New Condition MBP at a very competitive second hand price was an absolute bonus and the smile on my face has only got bigger as I'm now enjoying a significant performance improvement over the very old MBP it replaced.
Oh, and it came with a 1 year warranty!
If I am ever looking for another second hand Mac I will definitely be back to check out what ManMade Cycle has on offer.

29. Dezember 2023
Bewertet mit 3 von 5 Sternen

Expect a much longer wait for your money than they claim

Expect a much longer wait for your money than they advertise.
Also, expect them to find something in order to send you a "revised offer" this happened to me even though the unit was returned as packed in it's original box that they claim was missing on arrival.
Then they send you more paperwork to complete which could have easily been requested at the beginning.
Smells like delaying tactics trying to sell the unit before they have paid the supplier. I have not experienced this level of mucking about with other companies of similar nature. All in all an experience in waiting for contact which only comes after further prodding. I would hesitate to recommend or use this service in future.

8. Jänner 2024
Bewertung ohne vorherige Einladung
ManMade Cycle -Logo

Antwort von ManMade Cycle

Hi Stephen,

Thank you for your review, and we apologise if you had a bad experience with us.

We apologise for the delay in receiving your payment, as we were slightly understaffed last week. Everything should be back on track from this week onwards.

Regarding the box, initially, our technician claimed it was not received, but after your confirmation that you sent it in a box, we managed to locate it and have adjusted the pricing to the original offer.

As a registered second-hand dealer, we must wait for 7 days before we can sell your products. The claim that we sold it before paying our customer is not true.

We understand it takes a lot of courage to send your device across, and we will definitely improve our turnaround time and be more cautious in the future.

We welcome you to come back and try our service again. As a startup, we embrace the advice or comments provided and look forward to serving you better in the future.

Kind Regards,
ManMade Cycle Team

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