Marks And-spencer Bewertungen 

Order no 000000325 . Still waiting for my glasses that m@s told me they have sent in the post even though they couldn’t tell me when they sent them out appalling service . It wouldn’t surprise me at this stage they have lost my glasses and can’t be bothered to contact me and tell me .
Until I hear from them I am going to post a review every week until they sort this out . Not being bothered to even contact me is certainly not i would call good customer service it’s but taking accountability for losing my glasses. Will never buy another pair of glasses from m@s because the aftercare is non existent and you don’t get your glasses back .
Date of experience: 13 January 2024

owl optical. According to M&S, customer service complaints about this company, M&S says, have nothing to do with them. I returned a pair of unsuitable glasses over a moth ago and I am still waiting now for a refund 07/01. Despite numerous calls, emails and promises of a straightforward refund back onto the credit card I paid with they still seem incapable of processing it. I am now having to take up a complaint with the Ombudsman and M&S credit card who insist I fill in a long dispute form (for the 2nd time) This is not what you expect when you think you are dealing with a company like M&S and the you discover you are not.

Well , this was really a tale of two stories: Firstly the staff were very friendly and very professional and helpful. I felt that thiis was a brand I could trust and who would be honest and upfront and perhaps a little different from the usual run of the mill optical services which , being a glasses wearer of 40 odd years I am tired of their sales techniques.
However the traditional 'snake oil sales techniques' started very early on... 'you need these lenses for UV' , 'You need this UV protection lense' , 'You need 'blue filter' for your PC use', 'Transitions lenses are a muse' ........ and this is before I actually saw the 'Consultant'/Sales person .... Now I have been wearing glasses for 40 years and so have a rough idea of what I 'need' versus 'want' ... Well , to cut a very long story short .... it looked as if my glasses were going to be over £500 ... now I dont have a tatoo on my forehead saying 'gullible' .... the sales rep/consultant was 'unable' to present a deal other than another pair half price .... So I took m,y prescription to two other opticians within a three minute walk and for the same price was able to recieve a quote for two pairs in the first and in the second would have the same price with two pairs AND a pair of sunglasses .... and this from a Brand that we are supposed to trust !!! I then went home to see what I could get from the internet ( I know that is oerhaos an unfair comparison due to overheads ,,, but it has ti be done) ... two companies tried in five minutes and the cost ..... £144 and £154 ..... and this is with the 'slimmer Ziess/Kodak lenses that you insist I need, the UV protection and the scratch prtection and blue filter stuff that apparently I need to have but costs me a ridiculous amount at M%S
That my friends is Marks and Spenser snake oil sales at its very best .... stay away from M&S opticians.... a Brand that cannot be trusted further than they can be thrown !!! Absolutely disgusted

I attended my local store at Merthyr Tydfil to collect an order. The system has changed. I was asked to enter my full name onto a screen that was visible to anyone close by. I find this totally unacceptable. I do not want to make myself known to other M and S customers, however harmless they may seem. I do hope this will change before ‘perverts’ become aware that they can loiter in this area to identify shoppers, female or otherwise. Whoever came up with idea needs to be dismissed. Constructive comment: why not have a small screen checkin on the counter, making entries invisible to other shoppers? Tried to feedback to M&S directly but unable to find right place on website.

Awful online service! I had 2 orders cancelled by M&S in the last 2 weeks after chasing for days asking where my items were. Eventually, in each case, they told me the items (clothing items) got ‘damaged’ in transit (not sure how that can happen to clothes) and they can send me replacements which I was looking forward to. Two days later they just cancelled my orders altogether against my will and said the items were no longer in stock which was a lie as the items never went out of stock. Absolutely shocking service, they absolutely don’t care, I got lucky with a few of my orders in the past and received them but lately you can’t rely on them and that’s really such a shame. Can’t trust them, won’t order again as it’s upsetting to see something you really want and not to be able to receive it, I would not recommend.

I visited the menswear department at your High Street Kensington today and was astonished not to find a single member of your staff on the shop floor to help me apart from 1 gentleman at the cashier point. This is not doing your reputation and good whats so ever.

If I could give it no star at all I would.
I visited M&S cafe Coventry with my children today and we ordered some food. One of my children was eating something purchased elsewhere. When the garçon came to serve, she raised her voice with an angry look, mentioning that we could not eat the food there. All costumers were looking at us and it looked as if we had committed a crime. The way she approached us was very racist. If it was an English person, she would not have dared to speak the way she did.
After visiting M&S for over 16 years, the behaviour of the garçon has put me off visiting or purchasing from that shop ever again.

Bought some flowers for friends birthdays . They didn’t even have a bag big enough to fit the bouquet but still charged 10p each for them. Will not be buying flowers from them again 😏

Ordered flowers from this company, oh Juses and there wee donkey what a bloody disappointing experience. It was to say thank you for a friend, but when we had a email to say your order is being delivered. Ho dear, what went wrong the right name to the wrong address. It was never going to the friend or even to as. So I thought I would ring customer service ( that was a bloody joke ). I would strongly recommend not to order from this company ( marks and Spencer’s ) this is the second time we have had an experience like this where flowers have turned up late and where dead.

I visited the revamped M & S food store in London Colney, Herts. Store looks good and there is a small cafe area. I always find it difficult to understand why you would create such a good look store yet leave the new cafe area full of rubbish. When I asked a staff member is was shrug and there is staff sickness. They did after a time clear the area and empty the bin. As said waste money to leave a littered, unclean cafe area? Perhaps the rate of pay needs to increase if no staff.

Data protection breach - please be aware that bank account details are being sought via a link issued by M&S to process refunds for Christmas food orders. When I eventually go to an agent (and they make it impossible to do so) I was advised that no such email had issued from them. Email addresses and information have been leaked/breached

The worst pizza and sides I’ve ever had bland and tasteless as were the onion rings and beef side

I joined the M&S club rewards credit card. The offer is great. I can’t access the M&S bank App, even after 2 advisers and almost an hour on the phone to set it up. Then I was told I needed a new card. Long story, no PIN, but I was told the App would be up and running for me by Sunday. It wasn’t. No support in store ( bank removed from store). I had another very long wait (30minutes) to close the account.

Contacted customer service over 3 weeks ago, regarding a duplicate payment taken, no response and every time I call or email basically fobbed off. I am disgusted at what I thought was a reputable company. When I asked what the complaints procedure was, I was told they don’t have one!! Will be contacting the Ombudsman.

I am currently in M&S cafe in Belfast City centre. I come in usually once a week as I love there columbian coffee. The staff are great, the cake is great and the iced coffee is great, the problem is that there is only one person behind the till, they are run off their feet. I can relate as I used to work in one of their cafes years ago and nothing changes. I feel sorry for the staff under pressure, people in the queue muttering about waiting. Managers please try and be nice to your staff give them help, they work hard enough. This really upsets me as it does put me off going in. It is a let down compared to everything else.

King Prawn Alfredo. This is the worst ready meal ever. Pasta in a watery milk sauce with about 7 chewy, tasteless pink lumps. It doesn’t have the fresh herbs shown on the packet which make it look appealing. The lasagne, macaroni cheese are all good. The KPA is rubbish in my humble opinion.

I signed up for a Sparks card a few months ago and as a loyalty card it's very poor.
Unlike other people I only seem to get one offer at a time and the offers aren't good.
At the moment I've got one offer and it's for online plants.
I've never bought plants online and don't intend to.
I signed up as I assumed there would be good offers, but there is no incentive for me personally to use it.
Apart from that, I find M&S still to sell good quality clothing at decent prices.

I bought some gluten free crumpets from M@S and they were the worst crumpets by a long way. Very stodgy. The way I made them more edible was to cut them in half through the thickness. Will not be buying again.

I ordered flowers for my friends 70th Birthday, I put the order in a few days in advance.
The flowers turned up at 18.58pm and were left in a 'safe place' indicating my friend was out at her party.
I have ordered flowers in the past from M & S, they were ALWAYS delivered in the morning, normally by 10.00 am.
This order was apparently not put up until 4.00pm!!!!!!!! The idea of ordering early was to make sure it was an early delivery.
The operator on customer services(?) started quoting their terms and conditions which really made my anger rise, who reads all terms and conditions before ordering.
I will never use M & S again, flowers need to be delivered on the morning, not night time when the event is virtually over.
I am disgusted by the lack of commonsense, by their uncaring attitude, M & S are not the company of the past, easy to see why these companies lose custom and close down.

Butter chicken inedible, tough dry grissle. It was the same a few weeks earlier, but thought it was just a one off! Seems as though m and s food has gone downhill fast..no obvious place for email complaints on their website either.Must be scared of being inundated.