Medshopdirect Bewertungen 

I ordered a Medacure LX-BARI bariatric hospital bed (includes cherry headboard/footboard plus side rails) and a Medacure bariatric alternating pressure with low air loss mattress on August 12, 2026. I was originally told they would arrive on August 20th locally for white glove delivery scheduling. The bed was delayed to August 24th. The white glove delivery took place on August 28th. Very nice delivery/installation men. The bed box was damage and held together with gray plastic wrapped around the box. Once opened there were plastic and wood pieces just thrown in with the bed. The men did install the bed - it was missing a cotter pin, but they had a bucket of parts in their van. Everything seems to function properly. The side rails were packaged separately and in excellent condition. There was no headboard or footboard as ordered and included in price of bed. I have called Customer Service and they are “looking into it.” I need the headboard and footboard NOW and am concerned that looking into means I don’t get what I paid for. I am questioning if I will ever see the headboard or footboard.

I enjoyed working with the representative. He answered all my concerns. Very informative concerning product of interest. Mattress arrived on time and was a perfect fit for my bed. Representative was polite, professional, knowledgeable and efficient. He made my purchase quick and easy.

Website was easy to browse and find the lal mattress system needed for my son. It’s been great for him .

Omar was experienced and made sure I was getting everything my husband needed. I recommend Medshopdirect for their customer service and speed in getting my order to me.

Wonderful customer service and contact throughout the delivery process. White Glove delivery was perfect.

All the people I had contact with were very helpful, very friendly and very patient.

My mom’s health declined recently and we needed to get her a hospital bed quickly. We found Medshopdirect online, found what we wanted and gave them a call. The person we spoke to was very knowledgeable and helpful. I explained that we were under time constraints and he tried to rush the order. The bed was ready even faster than he promised. Set up was perfect. We are very pleased.

Great experience with company. Fast response time to inquiries and the delivery of the items were spot on.

The delivery was on time, communications were good, and the bed is good quality. We ordered the high-low bed, and we were updated throughout the process, from ordering to delivery. White glove delivery was included, plus we requested removal of an old bed.

Delivery Service was excellent. Installers were fantastic. Efficient, knowledgeable, and so pleasant.

They were very very helpful in making the right bed choice- the website is one of the very best- easy to use and offering all the bed details that other websites didn’t show. The support team at operations were patient when I needed to make changes as were the gentlemen who delivered and set up the bed - it was easy to reach them, they were responsive patient and polite. I highly recommend MedShopDirect

Medshopdirect provided excellent, fast service. They were the first to respond to our request for a quote, offered a competitive price, followed up, and kept us well informed throughout the ordering process. We were anxious to receive our new hospital beds, and by choosing this company, we probably saved two or three weeks. We highly recommend them.

I highly recommend Medshop Direct. They provided exceptional customer service that was above and beyond my expectations. Omar and Ivan enabled us to finally obtain a bed that met our needs. Omar clearly knows how to problem solve. Medshop Direct provided timely updates and was transparent in passing along information from the manufacturer. A critical hurdle that Omar was able to navigate was delivery and installation. I would certainly use their services again.

Excellent response time to questions. Very helpful staff. And free fast shipping! I highly recommend them!

Friendly, knowledgeable, along with excellent communication!

Ivan was so helpful and my father loves the bed. Thank you so much for your wonderful service.

Like every delivery, there were bumps in the road. This company was right on every one with emails, responses, and a refund where warranted.
They are committed to quality and customer service.
Great experience here

I have found the mattress to be very comfortable
and has helped to reduce pressure point discomfort

Customer service has been excellent! They are very prompt, knowledgeable ,and extremely helpful. The quality of the bed we purchased is wonderful! It was a significant investment, and we wanted to make sure it was the right purchase. They answered all of our questions, kept us updated on expected delivery with set up, and have helped us with additional equipment to customize the bed for my husband’s needs. We highly recommend this company. I have dealt with several different medical supply companies because of my husband’s ongoing medical issues, I wish they all were as good as this one.

I did have some problems with the bed and the accessories that took some time to resolve, but the issues were not the fault of Medshop Direct at all. Ivan and Omar were extremely responsive and proactive when it came to helping to resolve the issues. They were on top of everything from ordering to shipment and their communications were excellent.
There were also some problems with the white glove delivery service which I hope will be addressed.